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The Signpost: 06 August 2014
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Wikipedia Library user of Questia now unable to use same email for HighBeam
I am, of course, very grateful for being granted both Questia and HighBeam Research accounts, and for all the hard work required of yourself and other Wikipedia Library project managers, as well as the support people on the partner side, for making this possible. Alas, your work is not done ;)
I use ONE carefully maintained email account for all Wikipedia and academic purposes and can't be bothered with using a separate email address just to access ONE service. When the email address is the only allowed login name, as for both Questia and Highbeam, I would be always confused if it weren't the one email I use for all research by default. It might not be a big deal if the login name were not the email address, but it is. I can't remember trivia like a one-off address I must use for a Web service that isn't very serviceable.
If they can't figure it out, I'll not be able to use their service. I'm not opening another vector of spam because they can't get it together several years after Cenage merger. Thousands of users of Questia must also have HighBeam accounts. Please make the following clear to Highbeam Wikipedia customer support liaison. I'll be happy to help them troubleshoot and post results for the benefit of many others in the same situation.
Not Worth the Bother:
See (and please revise, if/when solution found): Wikipedia:HighBeam/Support
- Per that page, if you'll email me HighBeam's dedicated Wikipedia customer support #, I'll take it on Monday. Thanks -- Paulscrawl (talk) 20:23, 9 August 2014 (UTC)
- High Paulscrawl. I completely understand your frustration, and yet I can do nothing about this and nor do I expect HighBeam or Questia will be able to on any reasonable timeframe. They have given us 3000 completely free one-year accounts and are willing to keep doing this apparently indefinitely. The only caveat is that repeat users must use a unique email address. I see how that might not be worth the tradeoff to you to set up a throwaway or tertiary email account and that is fairly your call. I will happily pass on a feature request to HighBeam. It is unlikely, however, to result in a quick technical solution, so you might have to walk away from the opportunity, which would be unfortunate, but again is your call. Best, Ocaasi t | c 14:03, 10 August 2014 (UTC)
- Asking for basic Web site functionality is not a "feature request" - we are talking about a bug report. It is not my problem, it is theirs. I've never encountered this problem in 20 years heavy internet use. It is a bug, pure and simple, and I mean to help get it thoroughly diagnosed, documented, and prioritized. Don't forget how much Cenage gains from this partnership of Questia and HighBeam Research with active Wikipedia editors. I've already made about a dozen Questia links. You can't buy advertising like that, and they know it.
- Cenage can gain even more from a professionally written, courteous, and solution-oriented email from a professional dotcom veteran willing to troubleshoot with them over the phone after receipt. That would be me, Monday, making clear I speak only for myself, not the Wikipedia Library, though I address a Cenage problem potentially affecting all their users having accounts serviced by the Questia technology stackand the HighBeam technology stack. I've already joined the Cenage/Questia/HighBeam Customer Advisory Team to lend a bit of credibility and help ensure oversight above and beyond customer service, if need be. I'm dedicated to helping them recognize the severity of this 2010-era bug (Questia merger) and finally fix their problem, for free on my part.
- Now, again, please email me the dedicated customer support phone number you advertised on the page linked above. I won't embarrass you or Wikipedia - I have a long track record of helping websites get things done that need doing.
07:43, 11 August 2014 (UTC)
This Month in GLAM: July 2014
The Signpost: 13 August 2014
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07:17, 18 August 2014 (UTC)