VoiceWeb

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VoiceWeb S.A.
Type Privately Held
Founded 2001
Headquarters Athens, Greece
Key people

Founders: Dr. Nikos Patsis and Dr. Damianos Hatziantoniou

CEO: Dr. Nikos Patsis
Website http://www.voiceweb.gr

VoiceWeb is an international Speech Solutions and Mobile Marketing Provider, utilizing and combining a multitude of emerging technologies to enable more natural, intuitive, human-like interactions.

VoiceWeb’s Mobile Marketing portfolio consists of Loyalty, Premium or Customer Acquisition Campaigns designed to deliver to Operators most important goals such as increasing ARPU, enhancing Customer Satisfaction and Brand Equity while proposing unique offers to differentiate from the competitors. Implementation is achieved with minimum involvement from the MNOs, no commitment of their internal resources and no financial risk.

Making a breakthrough in the Speech industry, VoiceWeb’s “Intelligent Dialogue Manager” has been conceived to extend the existing capability of Language Understanding Technology by generating Natural Language Interactions (NLI) and Free-Format Natural Language conversations to deliver an amazing and effective User Experience that results in unsurpassed User Adoption and User Satisfaction.

Coupled with VoiceWeb’s revolutionary Authentication Delegator (a comprehensive application supporting multiple authentication methods including Voice Biometrics) and the Speech Analyzer (IVR & Speech Analytics), VoiceWeb’s integrated Speech Framework enables organizations to deploy Customer Service applications as well as Interactive Multimedia Advertisements & Campaigns via disparate service delivery channels (Phone, Mobile Apps, Web/Social Media) utilizing state-of-the-art speech technologies available nowadays while minimizing all the custom development that used to be required in speech projects.

History[edit]

The company was founded in March 2001 by Dr. Nikos Patsis & Dr. Damianos Chatziantoniou and launched the first Greek Voice Portal in May 2001. Since then, the company has opened offices in Athens, Greece and Guatemala City, Guatemala. Amongst the major stockholders are InQLab, the 1st Greek incubator of technology startups and SETE Ventures, a Venture Capital located in Geneva.

Customers[edit]

Organizations such as OTE, Vodafone, WIND, Cosmote, Tellas, Piraeus Bank, National Bank of Greece, First Data, Village Roadshow, Telefonica, América Móvil, Tigo, Umniah, Globacom, Mobilink, Warid, Airtel, MTN, Vodacom, Orange, have trusted VoiceWeb to provide them with interactive services so that they can enhance the relationship with their customers

References and Links[edit]

  1. VoiceWeb Voice Ticketing for Village Cinemas, case study at envox.com
  2. Village Cinemas VoiceWeb Voice Ticketing Solution at speechtechmag.com
  3. The Pythia Taxi Dispatching System in Greece by VoiceWeb and Loquendo