vtiger CRM

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vtiger CRM
Developer(s) vTiger
Initial release 2003
Written in PHP
Operating system Cross-platform
Available in multilingual (~20)
Type Customer Relationship Management
License vtiger Public License 1.1 and SugarCRM Public License (SPL 1.1.2)
Website http://www.vtiger.com

vtiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com. It offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications.

Contents

[edit] Features

In its most recent version 5.1.0 (current as per July 22, 2009), vtiger offers all the usual CRM functions:

  • Sales automation (customizable product entries, inventory management, quotations, billing, and trouble ticketing)
  • Customer support & service functions, including a customer self-service portal
  • Marketing automation (lead generation, campaign support, knowledge bases)
  • Analysis and reporting

User interaction features include:

In addition, vtiger features multiple database support, security management, and various web forms. The project is available in over 15 different languages.

Interface similarities between vtiger and the CRM module of the Zoho Office Suite have been noted. However, this seems to be attributable to common corporate sponsorship, not to a common software code base[1].

[edit] Technology

vTiger is built on the LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) stack with code from other open source projects such as SugarCRM. The core development team of vtiger CRM is based in Bangalore, India.

[edit] Installation

vtiger CRM installation is done entirely from an HTML/PHP web interface. One can install vtiger CRM 4.X and 5.x on a standard webserver from cpanel provided they have the correct version of PHP and mySQL already installed. From 5.x, the package comes bundled with PHP/MySQL installations, fully customisable. The procedure involves downloading the .tar files from the vtiger CRM website and then using the control panel file manager to upload and untar the source files.

[edit] See also

[edit] References

  1. ^ Is ZOHO CRM vtiger in disguise? vtiger CRM discussion forum thread. Accessed 2009-05-30 Archived

[edit] External links

Retrieved from "http://en.wikipedia.org/wiki/Vtiger_CRM"