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The Whole Earth 'Lectronic Link, normally shortened to The WELL, is one of the oldest virtual communities in continuous operation. As of June 2012, it had 2,693 members. It is best known for its Internet forums, but also provides email, shell accounts, and web pages. The discussion and topics on The WELL range from deeply serious to trivial, depending on the nature and interests of the participants.
The WELL was started by Stewart Brand and Larry Brilliant in 1985, and the name is partially a reference to some of Brand's earlier projects, including the Whole Earth Catalog. The WELL began as a dial-up bulletin board system (BBS), became one of the original dial-up ISPs in the early 1990s when commercial traffic was first allowed, and changed into its current form as the Internet and web technology evolved. Its original management team—Matthew McClure, soon joined by Cliff Figallo and John Coate—collaborated with its early users to foster a sense of virtual community.
Gail Ann Williams was hired by Figallo in 1991, as community manager, and has continued in management roles into the current era.
In August 2005 Salon announced that it was looking for a buyer for The WELL, in order to concentrate on other business lines. In November 2006, a press release of The WELL said, "As Salon has not found a suitable purchaser, it has determined that it is currently in the best interest of the company to retain this business and has therefore suspended all efforts to sell The WELL."
In June 2012 Salon once again announced that it was looking for a buyer for The WELL as its subscriber base "did not bear financial promise". Additionally, it announced that it had entered into discussions with various parties interested in buying the well.com domain name, and that the remaining WELL staff had been laid off at the end of May. The community pledged money to take over The WELL itself and rehire important staff.
In September 2012, Salon sold The WELL to a new corporation, The WELL Group Inc., owned by a group of eleven investors, who are all long-time members. The CEO is Earl Crabb. The sale price was reported to be $400,000. Members have no official role in the management, but "can .. go back to what they do best: conversation. And complaining about the management."
Notable items in WELL history include being the forum through which John Perry Barlow, John Gilmore, and Mitch Kapor, the founders of the Electronic Frontier Foundation, first met. Howard Rheingold, an early and very active member, was inspired to write his book The Virtual Community by his experience on The WELL. The WELL was a major online meeting place for fans of the Grateful Dead, especially those who followed the band from concert to concert, in the late 1980s and early 1990s. The WELL also played a role in the book Takedown about the pursuit and capture of Kevin Mitnick. Founded in Sausalito, California, the service is now based in San Francisco.
Topics of discussion
The WELL is divided into general subject areas known as conferences. These conferences reflect member interests, and include arts, health, business, regions, hobbies, spirituality, music, politics, games, software and many more.
Within conferences, members open separate conversational threads called topics for specific items of interest. For example, the Media conference has (or had) topics devoted to the New York Times, media ethics, and the Luann comic strip. An example of a local conference is the one on San Francisco, which has topics on restaurants, the city government, and neighborhood news.
"Public" conferences are open to all members, while "private" conferences are restricted to a list of users controlled by the conference hosts, called the ulist. Some "featured private" or "private independent" conferences (such as "Women on the WELL" and "Recovery") are listed in the WELL's directory, but are access restricted for privacy or membership-restriction reasons. Members may request admission to such conferences. There are also a large number of unlisted secret private conferences. The names of these conferences are public, but the contents, hosts, and members are restricted to members of a particular conference. Membership in private conferences is by invitation. WELL members may open their own new public or private independent conferences.
Policy and governance
The directors of The WELL have included Matthew McClure and Cliff Figallo, both veterans of the 1970s commune called The Farm, and since 1998, Gail Ann Williams, previously known as one of the principals in the political satire group the Plutonium Players. Collaboration, counterpoint and irreverence are respected values in the WELL community, nurtured by these unusual leaders over two decades.
The community forums, known as Conferences, are supervised by conference hosts who guide conversations and may enforce conference rules on civility and/or appropriateness. Initially all hosts were selected by staff members. In 1995, Gail Williams changed the policies to enable user-created forums. Participants at the Complete membership level can create their own independent personal conferences—either viewable by any WELL member or privately viewable by those members on a restricted membership list—on any subject they please with any rules they like.
Overall support and supervision of the conferencing services is handled by several staff members, often referred to collectively as confteam, the name of the UNIX user account used by staff for conference maintenance. They have more system operational powers than conference hosts, along with the additional social authority of selecting featured conference hosts and (rarely) closing accounts for abuse.
WELL members use a consistent login name when posting messages, and a non-fixed pseudonym field alongside it. The pseudonym (or pseud in WELL parlance) defaults to the user's real name, but can be changed at will and so often reflects a quotation from another user, or is an in-joke, or may be left blank. The user's real name can be easily looked-up using their login name. WELL members are not anonymous.
There is a time-honored double meaning to the WELL slogan coined by Stewart Brand, "You Own Your Own Words" or ("YOYOW"): members have both the rights to their posted words and responsibility for those words, too. (Members can also delete their posts at any time, but a placeholder indicates the former location and author of an erased or scribbled post, as well as who scribbled it.)
Joining and reading
WELL membership is available to almost anyone, but requires a paid subscription and use of one's real name. Most postings on the WELL can be read only by members; however, there are some external member web sites, and a few publicly readable conferences:
- inkwell.vue, an interview conference featuring online conversations with artists, journalist and authors such as Neil Gaiman, Bruce Sterling and Farai Chideya.
- deadsongs.vue, a conference to discuss Grateful Dead song lyrics.
- pre.vue, a catch-all where WELL members posted tidbits of all kinds. It is no longer active, but it remains as an archive.
Journalists on The WELL
The WELL was frequently mentioned in the media in the 1980s and 1990s, probably disproportionately to the number of users it had relative to other online systems. This has diminished but not disappeared in recent years, with other online communities becoming commonplace. This early visibility was largely the result of the early policy of providing free accounts for interesting journalists and other select members of the media. As a result, for many journalists it was their first experience of online systems and, later, the Internet, even though other systems existed. Although accounts are now seldom provided for free to journalists, there are still a sizable number on The WELL; for example columnist Jon Carroll of the San Francisco Chronicle, Wendy M. Grossman of The Inquirer, and critic Andy Klein of Los Angeles CityBeat.
The WELL in the news
Publications about The WELL
- (1994) Perennial ISBN 0-06-097643-8 (Hardcover) – ISBN 0-262-68121-8 (2000 revised paperback edition)
- John Seabrook, Deeper: My Two-Year Odyssey in Cyberspace
- Katie Hafner, The WELL: A Story of Love, Death and Real Life in the Seminal Online Community
- (2001) Carroll & Graf Publishers ISBN 0-7867-0846-8
- Katie Hafner's book, expanded from a Wired Magazine article, chronicles the odd birth, growing pains, and interpersonal dynamics that make The WELL the unusual, perhaps unique, online community that it is.
- Fred Turner, From Counterculture to Cyberculture: Stewart Brand, the Whole Earth Network, and the Rise of Digital Utopianism
- (2006) University of Chicago Press ISBN 0-226-81741-5
- "Where the Counterculture met the New Economy: The WELL and the Origins of Virtual Community", Technology and Culture, Vol.46, No.3 (July, 2005), pp. 485–512.
- Pernick, Ron (1995). "A Timeline of the First Ten Years of The WELL". Retrieved 2008-06-28.
- The Well, a Pioneering Online Community, Is for Sale Again New York Times, June 29, 2012
- Markoff, John (January 4, 1994). "COMPANY NEWS; Influential Computer Service Sold". New York Times. Retrieved 27 July 2014.
- "The Well to Stay With Salon" (Press release). The WELL. November 14, 2006. Retrieved 2007-11-08.
- "Salon 10K filing, June 2012". 2012. Retrieved 2012-07-02.
- "Will The WELL Survive? Members Pledge $100K+ to Buy Influential Virtual Community from Corporate Owners". 2012. Retrieved 2012-07-02.
- Salon Media Group Sells The WELL to The Well Group
- Grossman, Wendy. "Salon sells The WELL to its members". Retrieved 27 July 2014.
- Kevin Mitnick is Unforgiven Wired, March 21, 2007
- The WELL
- The WELL Gopher – retained as a text museum but now served via HTTP.
- Wired news: Salon buys The WELL
- Wired magazine: "The Epic Saga of the WELL" by Katie Hafner
- The WELL: Small Town on the Internet Highway System by Cliff Figallo
- C|net News.com: "The WELL celebrates 20th birthday"
- Net Wars at The Inquirer: "You own your own 20th anniversary"
- C|net News.com: "Salon places The WELL up for sale"