||It has been suggested that this article be merged into Voice over IP. (Discuss) Proposed since May 2013.|
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Web-based VoIP is the integration of voice over IP technologies into the facilities and methodologies of the World-Wide Web. It enables digital communication sessions between Web users, or to users of traditional telecommunication services.
Instead of using dedicated, hard-ware based VoIP devices, such as IP phones, analog telephone adapters, or integrated VoIP/Internet access routers, services are provided via a web page and the facilities of the user's computer or hand-held device for accessing and operating a locally attached head set, and microphone. This is assisted by various software components such as Flash, Active X, Silverlight.
Using click-to-call, for example, a web user may click on a telephone number, or some other suitable icon, embedded in a corporate web site to initiate a web-based telephone call with a customer service representative without leaving the web site or using any other addition telephony equipment.
- Retail customer service
- Person-to-person VoIP calls (possibly using a lookup like ENUM, or integration with services like Skype)
- Web conferences
- Social networking
- ClickDesk - provides international access numbers for customers, in-browser phone, Skype access, and Google Talk access
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