Wellcome

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For other meanings see Welcome#Wellcome.
Wellcome
Type Supermarket
Industry Retailing
Founded 1945
Headquarters Hong Kong
Number of locations 257 stores (2010)
Area served Hong Kong
Philippines
Taiwan
Parent Dairy Farm International Holdings
Website www.wellcome.com.hk
An outlet in Tsim Sha Tsui

Wellcome (Chinese: 惠康;Cantonese=Wai Hong in Hong Kong; Chinese: 頂好; pinyin: Dǐnghǎo in Taiwan) is a supermarket chain owned by Jardine Matheson Holdings via its Dairy Farm subsidiary. The Wellcome supermarket chain is one of the two largest supermarket chains in Hong Kong, the other being PARKnSHOP. Wellcome also operates supermarkets in Taiwan and The Philippines under the Wellcome name. The parent company, Dairy Farm, also has other supermarket interests in the Asia Pacific under different brand names.

History[edit]

Founded in 1945, Wellcome is Hong Kong's longest-established supermarket chain. Since 1964, the company has been wholly owned by Dairy Farm following the merger with rival supermarket Dairy Lane. Wellcome has an overall staff of 5,000 in more than 240 stores and serves more than 14 million customers every month.

1940's-50's Wellcome was established in 1945 by Mr. Wu Chung-Wai, Mr. Lau Lim and Mr. Ko Yin-Yu. Wellcome established its first store on Ice House Street in Central. The shop specialised in imported products including wines, biscuits, canned food and beverages. Wellcome was the first supermarket to establish a Home Delivery Service division, and an average of 600 customers enjoyed this one-of-a-kind service through orders in person daily.

1960's-70's Wellcome became a member of The Dairy Farm International Group in 1964. Wellcome was the first to introduce a "self-service" retailing concept. Customers no longer require the assistance of service staff to get products; they can personally select products from the shelf. Wellcome was the first to offer pre-packaged rice products in 1973, offering consumers a convenient and hygienic choice to purchase rice.

1980's-90's Wellcome launched its first corporate brand "No Frills", offering customers over 300 products at the lowest prices as compared to other products in the same category. Wellcome was the first supermarket to employ Electronic data interchange (EDI) technology to improve the efficiency of operation. Wellcome pioneered the 24-hour supermarket concept in Asia and set up its first 24-hour store in Great George Street, Causeway Bay on 23 October 1998. Wellcome established its second corporate brand, First Choice, with a product range of over 1,000 items. With prices at 20–30% less than competitive international brands, it is a well-known brand in Hong Kong. A$400 million investment, "Wellcome Fresh Food Centre" was opened in 1998. Occupying an area of 161,000 sq. ft., it is the top, state-of-the-art fresh food-processing centre in Asia, ensuring quality, safe and efficient supply of fresh food.

1992's-98's, Wellcome Hong Kong to become the first to use the UPC system in Hong Kong supermarkets, offers a more efficient and more convenient payment services. According to the report of 2004–2008, Wellcome supermarkets and thus increase the number of branches.

The New Millennium Wellcome introduced the "Vote For Your Favourite Brand" campaign in 2000 and it has been a successful annual consumer event ever since. Wellcome opened the first ultra-modern superstore at Tuen Mun Town Plaza. The Wellcome superstore introduced a new "one-stop" shopping service, embracing the concepts of both wet market and grocery shop under one roof. Wellcome announced its double refund offer with lowest price guarantee by doubling the difference back to customers. Wellcome unveiled its Stanley store in January 2003. It is the first supermarket located inside a 100-year-old historical building – the old Stanley Police Station.

Generic products[edit]

Wellcome supermarkets sell several products under the generic brands No Frills (特惠牌) and First Choice (首選牌).[1][2]

Superstore[edit]

Wellcome's first superstore was opened in 2000 and currently it has 31 superstores, spread across Hong Kong. They stock a greater variety of products, tailored to local demand.

Market Place by Jasons[edit]

Wellcome began introducing Market Place by Jasons, a high end supermarket brand first introduced by its Singapore sister company Cold Storage, to Hong Kong in 2007. It imports medium to high-end products.

As of June 2010, fourteen stores had been opened. The stores are located at Perkin's Road (Jardine's Lookout), Telford Plaza, Langham Place (Mong Kok), the Peak, Happy Valley, Austin Road (Tsim Sha Tsui), Razor Hill (Clear Water Bay), Cloud View Road (North Point), Nexxus Building (Central), Manhattan Hill (Lai Chi Kok), Repulse Bay, Hong Kong Gold Coast (Tuen Mun), K11 (Tsim Sha Tsui) and iSQUARE (Tsim Sha Tsui). The Palazzo (Hong Kong) (Fo Tan) store is expected to open in July 2010.

There is also a Market Place by Jasons in Taiwan located in the Taipei 101 shopping mall, basement level. It opened in 2004.

Rivals[edit]

References[edit]

  1. ^ Key Milestones of Wellcome (accessed 18 October 2007)
  2. ^ The First choice leftlet (accessed 17 October 2007)

External links[edit]