West Corporation
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| Type | Private |
|---|---|
| Industry | Outsourcing, Business Services, Telecommunications |
| Founded | 1986 |
| Headquarters | Omaha, Nebraska, USA |
| Key people | Tom Barker (Chairman/CEO/Director) |
| Revenue |  $2,375.7 million USD (2009) |
| Employees | 35,000 (2010) |
| Website | www.west.com |
West Corporation (formerly West TeleServices) is an American company that is a provider of outsourced services, including customer relationship management (CRM) services, conference call services, privatized 911 service, automated business telephone systems , systems integration, help desks, business-to-business sales, responses to advertisements, and debt collection.[1][2]
West Corporation is headquartered in Omaha, Nebraska[1] and currently employs approximately 35,000. The company was founded in 1986.[3]
West subsidiaries include:
- InterCall, a teleconferencing service provider.[4]
- Intrado, a supplier of telecommunications products and services to 911 systems in North America,[5] founded in 1979 as SCC Communications and acquired by West Corporation in 2006.[6] Intrado was publicly traded on NASDAQ beginning in 1998 under the ticker symbol TRDO.[6]
On April 22, 2011 West announced it was purchasing Louisville, Kentucky based Smoothstone IP Communications for $120m
[edit] References
- ^ a b Business Wire quarterly report http://www.businesswire.com/news/home/20110202006856/en/West-Corporation-Reports-Fourth-Quarter-Full-Year
- ^ "About" page
- ^ West Corporation, Bloomberg Business Week profile, accessed February 17, 2011
- ^ InterCall website, accessed February 17, 2011
- ^ Company, Intrado website, accessed February 17, 2011
- ^ a b Intrado History, Intrado website, accessed February 17, 2011
