Zip tone
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This article does not cite any references or sources. (January 2008) |
In telephony, a zip tone is a tone an automatic call distribution system makes to alert an agent in a call center environment that he or she is about to be connected to a customer. CIC by Interactive Intelligence calls it a whisper tone. The tone can be customized to hint at the nature of the call, so the agent can answer the call with the appropriate greeting.
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