Carfax, Inc.
 | This article contains content that is written like an advertisement. (July 2019) |
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| Company type | Subsidiary |
|---|---|
| Industry | Information Technology Services |
| Founded | 1984 in Columbia, Missouri |
| Founders | Robert Daniel Clark Ewin Barnett |
| Headquarters | Centreville, Virginia |
Key people | Richard Raines[1] |
| Products | Vehicle history reports |
| Parent | IHS Markit |
| Website | carfax.com |
CARFAX, Inc. is a commercial web-based service that supplies vehicle history reports to individuals and businesses on used cars and light trucks for American and Canadian consumers.
History
In 1984, Carfax was founded in Columbia, Missouri, by Ewin Barnett III and Robert Daniel Clark.[2] The company is now headquartered in Centreville, Virginia, with a data center operation in Columbia, Missouri. Barnett was initially trying to combat odometer fraud. By working closely with the Missouri Automobile Dealers Association, in 1986 he offered the early version Carfax vehicle history report to the dealer market. These reports were developed with a database of 10,000 records and were distributed via fax. In December 1996, the company's website was launched to offer consumers the same vehicle history reports already available to businesses. In the fall of 1999, Carfax became a wholly owned subsidiary of R.L. Polk & Company.[3] In 2013, IHS acquired Polk and Carfax, which added to its Automotive offerings.[4] In 2013, Carfax introduced a free service to help vehicle owners keep their cars well maintained which was dubbed "myCARFAX". Using this service, car owners can track their service history, receive automatic service alerts and receive information about open recalls reported for their car.[5] In March 2016, IHS had a merger of equals of equals with Markit, and in July of that year became IHS Markit.[6]
Products and services
CARFAX offers several free products and services and charges a fee for more comprehensive reports.
Free products and services
In 2013, CARFAX launched the service called myCARFAX. The service provides free access to vehicle service information reported to the company and alerts users for upcoming maintenance.[7]
The company offers four vehicle research services, which are: Lemon Check, Record Check, Recall Check, and Problem Car.
The company also provides Car Safety and Reliability Ratings, which provides access to reviews and other data from sources such as the National Highway Traffic Safety Administration, the Insurance Institute for Highway Safety, J.D. Power and Associates, IntelliChoice and others.
Vehicle history reports
The CARFAX Vehicle History Report is the company's core product. Users purchase either a single report or create an account for building multiple reports for different vehicles, allowing consumers to utilize CARFAX over a length of time. Additionally, buyers can request CARFAX reports for free from auto dealers who offer CARFAX service, and some automakers routinely provide CARFAX reports as part of their pre-owned vehicle programs.[8][9]
myCARFAX
In early 2012 the company launched a new service which uses service information reported to CARFAX to help vehicle owners with things like oil changes and routine vehicle maintenance. The service was later expanded to include alerts about open recalls issued by vehicle manufacturers.[10][11]
CARFAX Used Car Listings
In April 2014, CARFAX introduced another free service called CARFAX Used Car Listings (UCL). The new service gives used car buyers the ability to search for used cars with make, model, and vehicular history.
Information sourcing
CARFAX claims to have access to twenty billion records [12] from more than 100,000 sources, including motor vehicle departments for the 50 U.S. states and the 10 Canadian provinces. The company's information sources include U.S. state title and registration records, auto and salvage auctions, Canadian motor vehicle records, rental and fleet vehicle companies, consumer protection agencies, state inspection stations, extended warranty companies, insurance companies, fire and police departments, manufacturers, inspection companies, service and repair facilities, dealers and import/export companies.[13]
CARFAX lists only information that is reported to them and consumers should not take this report to be a complete accident history. Not all accidents are disclosed and CARFAX uses the language "no accidents have been reported to CARFAX," the emphasis being on "reported". Consumers should not rely on CARFAX alone when checking out a used vehicle.
Although CARFAX continuously expands its database and resources, some information is not allowed to be provided. Under the 1994 U.S. Drivers Privacy Protection Act, personal information such as names, telephone numbers and addresses of current or previous owners are neither collected nor reported.[14] CARFAX does not have access to every facility and mistakes are sometimes made by those who input data. In the event information is disputed but cannot be verified, CARFAX allows consumers and dealerships to add information to its reports.[15]
2006 class action lawsuit
In a 2006 class action lawsuit, the plaintiff claimed that CARFAX violated consumer protection laws by not disclosing the limitations of their service, specifically their inability to check accident records in 23 states in the U.S. while stating that their database contains information from all 50 states.[16] The lawsuit was settled in May 2007 in the Trumbull County Common Pleas Court in Warren, Ohio.[17][18] The company asserts that it has major accident information from all 50 states and it backs up its claim with a buyback guarantee. The settlement in the West v. CARFAX, Inc lawsuit was overturned, not on the merits of the issue, but on the terms of the settlement which did not offer enough to the affected consumers and because "not enough consumers were notified and the judge should not have agreed to the settlement without knowing more about what it would cost CARFAX."[19]
See also
References
- ^ cfx-admin. "Fairfax County EDA Presents Carfax with Virginia Grant for Headquarters Expansion". CARFAX.
- ^ "Top 661 Reviews and Complaints about Carfax". www.consumeraffairs.com.
- ^ Town and Country Auto Sales website Archived December 27, 2008, at the Wayback Machine
- ^ "Polk Automotive Has Been Acquired". IHS Markit. 2019-10-29. Retrieved 2021-04-18.
- ^ "Carfax Unveils New Car Care Mobile App – Jun 20, 2013". news.carfax.com. Archived from the original on 2015-10-04. Retrieved 2015-09-02.
- ^ CNBC (2016-03-21). "IHS to buy data provider Markit". CNBC. Retrieved 2017-04-19.
- ^ "Archived copy". Archived from the original on 2015-10-04. Retrieved 2015-09-02.
{{cite web}}: CS1 maint: archived copy as title (link) - ^ Legacy Owners Association, "Carfax Expands Relationship with Subaru," July 27, 2007,
- ^ Ad Hoc News "Saturn Selects Carfax for Certified Pre-Owned Program" November 16, 2007 Archived February 8, 2012, at the Wayback Machine
- ^ "Archived copy". Archived from the original on 2015-10-01. Retrieved 2015-10-04.
{{cite web}}: CS1 maint: archived copy as title (link) - ^ "SHIFTMobility Integrates Carfax Information Into App". AutoDealer Monthly. 14 April 2015. Retrieved 22 September 2015.
- ^ Basso, Chris. "Carfax Database Hits 20 Billion Records". CARFAX.
- ^ "Where Does CARFAX Get its Vehicle History Data?". CARFAX.
- ^ "Drivers Privacy Protection Act". www.accessreports.com.
- ^ "ABC7 News - KGO Bay Area and San Francisco News". ABC7 San Francisco.
- ^ "West v. Carfax, Inc. and Polk Carfax, Inc. - Public Citizen". www.citizen.org.
- ^ Jensen, Christopher (6 May 2007). "It's the Truth, but Not the Whole Truth" – via NYTimes.com.
- ^ "Deal in Carfax lawsuit draws fire - The Boston Globe". www.boston.com.
- ^ Jensen, Christopher (31 December 2009). "Carfax Settlement Is Overturned".