DX Group
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| File:DX Group Logo.jpg | |
| Company type | Privately owned company |
|---|---|
| Industry | Courier, Mail, Logistics |
| Founded | 1975  |
| Headquarters | Head office in Iver, Buckinghamshire, United Kingdom |
Area served | UK & Ireland |
Key people | Petar Cvetkovic, Chief Executive Officer |
| Products | DX Secure DX Exchange DX Mail DX Business Direct DX Courier |
Number of employees | Over 3,000 |
| Website | www.thedx.co.uk |
DX Group Ltd (trading as DX and Nightfreight GB is a large British mail, courier and logistics company, with operations throughout the UK and Ireland.[1]
With operational hubs and head offices in Iver, Northampton, Nuneaton, Warrington, Willenhall and Dublin, DX Group has established a wide network covering 99.7% of UK & Ireland business and residential addresses.
Established in 1975, amongst the Royal Mail postal strikes of the 1970s, DX Group has been in private ownership since 2006 and combines the strength of DX Network Services Ltd, DX Secure (previously Secure Mail Services (SMS)), DX Business Direct Ltd and as of 15 March 2012, Nightfreight GB.
DX Group employs over 3,000 people within the UK and Ireland, many of them couriers.
History
Established in 1975 during the Royal Mail postal strikes of the 1970s, DX became the only next-day alternative for business mail delivery.[2]
DX Groups origins lie within the legal sector, with the DX Exchange members network supplying the majority of the top legal firms within the UK. With the acquisition of DX Secure (Secure Mail Services), DX became a more prominent player for mail and courier deliveries to residential addresses. This is a market which has in recent years experienced a huge increase in popularity and volume due to internet shopping and e-retailing.
Nightfreight acquisition
On 15 March 2012 DX acquired one of its competitors Nightfreight for an undisclosed sum.[3]
Criticism
DX Group has come under criticism from customers over the years. Notable issues include drivers claiming a delivery attempt was made, when in reality the driver never turned up at the property at all. Based on online reviews, the company is considered to have a poor customer service record, with reviews on TrustPilot being very critical of the way the company is run. [4]
Competitors
Major UK competitors include Royal Mail, Hermes, Parcelforce and Yodel. In addition to these carriers, DX Group competes with a variety of international operators, including FedEx, DHL and UPS.