Sykes Enterprises
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| Company type | Public |
|---|---|
| Nasdaq: SYKE | |
| Industry | Business process outsourcing, offshoring and IT-enabled services |
| Founded | 1977 |
| Founder | John H. Sykes |
| Headquarters | Tampa, Florida, USA |
Key people | Charles E. Sykes (President & CEO) David L. Pearson - Executive VP and CIO Jenna R. Nelson - Executive VP Human Resources John Chapman - Executive VP and CFO Lawrence Zingale - Executive VP and GM Drew Blanchard - Executive VP, Financial Services, Healthcare & Retial James T. Holder - Executive VP, General Counsel and Corporate Secretary |
| Services | Customer service Technical support and IT-enabled services |
| Revenue | 2015: $1,286,3400,000 |
Number of employees | 54,000 |
| Website | http://www.sykes.com |
Sykes Enterprises provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. It serves its clients through the geographic operating regions of the Americans (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). Both regions primarily provide customer contact management services, including healthcare and roadside assistance, technical support and product corporate help desk services. Sykes’ services are distributed through various communication networks that include phone, e-mail, social media, text messaging and chat. Sykes has 54,000 employees located at 75 locations throughout 21 countries operating in 30 languages.[1][2]Cite error: A <ref> tag is missing the closing </ref> (see the help page).
1977 - Sykes begins as a small engineering firm with three employees in Charlotte, North Carolina
1979-1982 - The technical writing group begins in Charlotte marking the beginning of the Information Services branch
1992 - Sykes purchases Jones Technologies, Inc. in Sterling, Colorado and enters into customer support business
1993 - Company reorganizes, moves corporate office from Charlotte to Tampa, Florida
1994 - Sykes opens call center in Amsterdam (Netherlands) to be their EMEA h.q.
1996 - Sykes goes public – stock begins trading on NASDAQ. First international presence with acquisition of Datasvar Support AB of Sweden
1997 - Several acquisitions including McQueen International Limited with multiple locations including operations in The Philippines
1999 - Sykes inducted into the Software Support Professional Association (SSPA) Hall of Fame and opens operations center in Costa Rica
2003 - Sykes expands global footprint to El Salvador and Cebu City in the Philippines
2004 - Chuck Sykes appointed to President and CEO
2006 - Sykes acquires Argentina-based Apex America. Sykes has more than 26,000 employees at year-end
2007 - Sykes expands to Perry County, Kentucky
2011 - Sykes opens three centers in the U.S. – Kingstree, South Carolina; Greenwood, South Carolina and Malvern, Arkansas - as well as new centers in Brazil, Costa Rica and Denmark.
2009 - Sykes and ICT Group have begun integration after the proposed merger of the two
2010 - Sykes acquires ICT Group
2010 - Sykes opens two new support centers in Norway
2011 - Sykes stocks plummet with the loss of major clients following the acquisition of ICT[citation needed], SYKES opens call center in Fort Smith, Arkansas
2012 - Sykes acquires Alpine Access[3] and opens a new support center in Eugene, Oregon.[4]
2012 - Sykes opens new center in Mandaluyong City, Philippines. The 500 Shaw Zentrum Site.
2013 - Sykes opens new center in Glorietta One Corporate Tower, located in Ayala Center, Makati City, Philippines
Locations
Sykes' headquarters is located in Tampa, Florida. As of 2010, the company has operations in the following countries:[5]
Services
Sykes provides customer contact management solutions and services in the business process outsourcing (BPO) arena. The company provides an array of customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.[6]
Sykes' services are categorized into three lines of business: Contact Center Services, TeleHealth, and Assistance Services.[7]
See also
- Business process outsourcing
- Offshore outsourcing
- Call center
- Technical support
- Customer service
- Telemarketing
References
- The New York Times, May 1, 1996 – Shares of Sykes Enterprises Nearly Double on Day One
- Sykes Donates $28 Million To University of Tampa
- UNITED STATES SECURITIES AND EXCHANGE COMMISSION
- ^ http://www.sykes.com/ourcompany/quickfacts.aspx
- ^ "Sykes 2013 Annual Report" (PDF). Sykes Enterprises. Retrieved 11 July 2014.
- ^ ,Stevenson, Chelsea. "Sykes Enterprises to buy Alpine Access for $150M". MarketWatch. Retrieved 30 July 2012.
{{cite web}}: line feed character in|title=at position 44 (help) - ^ Offenbacher, Claude. "Sykes Enterprises of Tampa, Florida, has leased the building at 175 West Broadway in Eugene as a call center. Dave Hauser, president of the Eugene Chamber of Commerce, says Sykes is expected to employ 350 people". KLCC
Eugene. Retrieved 7 March 2013.
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- ^ http://www.sykes.com/OurCompany.aspx
- ^ http://www.sykes.com/Solutions.aspx>