|Formed||March 19, 2014|
|Headquarters||General Services Administration Building
1800 F Street NW
18F is a digital services agency built on the lean startup model based within the United States federal government.
18F is a digital services agency based within the United States' General Services Administration. The group makes digital products for government organizations and uses lean startup methods, open source code, and contemporary programming languages. Its name refers to its office location in northwest Washington, D.C., on 18th and F Streets. 18F is within the Office of Citizen Services and Innovative Technologies (OSCIT) and runs in parallel with the Digital Government Strategy's Digital Services Innovation (DSI) Center.
The group was started following multiple problems in the rollout of the HealthCare.gov health insurance marketplace, which began an effort to reform citizen-facing government technology. The United Kingdom created a similar agency, Government Digital Service, following their own healthcare website issues, which saves an estimated $20 million a year over previous methods. 18F runs on a cost recovery model where client agencies reimburse the digital agency for its work. Their operation is closer to a traditional business than government organizations like the DSI Center.
18F's creation was announced by GSA Administrator Dan Tangherlini on March 19, 2014 with a mission to simplify the government's digital services, but no project-specific directive. The agency started with 15 employees, including 11 former Presidential Innovation Fellows from both the private and public sectors. The staff previously worked in front and backend development, design and usability, and product management. The Verge 's Adrienne Jeffries reported that the agency released a GSA website code update in a half hour, which would normally take weeks or longer. She added that the team did not appear equipped to handle a rollout similar to that of Healthcare.gov.
Upon its opening, 18F began to host the Presidential Innovation Fellows program that started in May 2012 in the Digital Government Strategy. An initial list of projects will be drafted in the months following the agency's creation. A possible program called FBOpen, an open source small business and federal contractor interface for bidding on government contracts, was discussed at a Senate Homeland Security and Government Affairs hearing.
- Jeffries, Adrianne (March 21, 2014). "The government now has a fast-moving IT office modeled after a startup". The Verge. Vox Media. Retrieved March 22, 2014.
- Miller, Jason (March 19, 2014). "GSA envisions 18F will be the new hub of digital innovation". Federal News Radio. Archived from the original on March 22, 2014. Retrieved March 22, 2014.
- "Turning Government Data into Better Public Service". White House. March 19, 2015. Retrieved March 21, 2015.
- Ruiz, Rebecca (March 20, 2015). "A Real-Time Peek at Traffic to U.S. Government Websites". New York Times Bits blog. Retrieved March 21, 2015.
- Brown, Molly (March 19, 2015). "Several U.S. government websites now offer real-time analytics". GeekWire. Retrieved March 21, 2015.
- "Who’s online now? 18F builds web analytics dashboard". GCN. March 19, 2015. Retrieved March 21, 2015.