Google services outages

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Outage 2junDown.png

During three episodes in 2020, Google suffered from severe outages that disrupted various of their services. The first was a Gmail/Google Drive outage in August, the second, in November, affected mainly YouTube; and the third, in December, affected most of their services. These outages seemed to be global.

August 2020 services outage[edit]

On 20 August 2020, over a period of approximately six hours, a global outage abruptly disrupted Google's suite of services, including Gmail, Google Drive, Google Docs, Google Meet and Google Voice.[1] The outage is reported to have started around 06:30 UTC. Google acknowledged the worldwide disruption in the G Suite Status Dashboard.[2] Users complained that they were unable to upload files to Gmail, transfer files, and upload files to Google Drive.[3][4] There were also reports that some users were unable to log in to their Gmail accounts.[5] The reason for the technical issue is not publicly known.[6] For users in India, a Gmail outage had occurred one month prior, in July.[citation needed]

November 2020 YouTube/Google TV outage[edit]

On 11 November 2020, another outage occurred on YouTube, YouTube Music, YouTube TV, Google TV and Google Play. The outage started at roughly 12:20 UTC. Users experienced problems playing videos, error messages, and errors that caused loading loops. At 04:13 UTC, YouTube gave the all-clear on its Twitter. [7][8][9]

December 2020 services outage[edit]

On 14 December 2020, another global outage occurred, affecting authenticated users of most Google services, including Gmail, YouTube, Google Drive, Google Docs, Google Calendar and Google Play.[10][11] The problem was due to a failure in Google Accounts; services such as YouTube were still accessible with private browsing.[12] Google Workspace Status Dashboard showed all services as operational for approximately 40 minutes before correctly reporting their status as down.[13] The outage started at approximately 11:45 UTC, and Google services were restored around 13:00 UTC.

Google identified the issue as an accidental reduction of capacity on their central user ID management system, causing requests that required OAuth-based authentication to fail; this also included the Google Cloud Platform.[14]

On 15 December 2020, many emails sent to Gmail servers reported a 550 error code, which incorrectly indicates that the email address does not exist.[15]

See also[edit]


  1. ^ "Google services including Gmail hit by serious disruption". Sky News. Retrieved August 20, 2020.
  2. ^ "Gmail, Drive, Meet, Other Google Services Facing Global Outage". NDTV Gadgets 360. Retrieved August 20, 2020.
  3. ^ Page, Carly. "Gmail Down: Google Services Suffer Global Outage". Forbes. Retrieved August 20, 2020.
  4. ^ "Google services down globally, Gmail, Drive worst affected". The New Indian Express. Retrieved August 20, 2020.
  5. ^ "Google suffers Gmail and Drive outage worldwide after a week of Australian controversy". NewsComAu. August 20, 2020. Retrieved August 20, 2020.
  6. ^ "Gmail experiencing worldwide service disruption". Daily News. Retrieved August 20, 2020.
  7. ^ Li, Abner (November 12, 2020). "YouTube is currently down amid widespread outage". 9to5Google (in American English). Retrieved November 12, 2020.
  8. ^ "After massive outage, YouTube is back online". Android Police (in American English). November 12, 2020. Retrieved November 12, 2020.
  9. ^ "YouTube went down around the world, but it's now fixed". November 11, 2020.
  10. ^ Lunden, Ingrid (December 14, 2020). "Gmail, YouTube, Google Docs and other services go down simultaneously in multiple countries". TechCrunch (in American English).
  11. ^ McCann, John (December 14, 2020). "YouTube, Gmail, Google Workspace and other services are down". TechRadar (in American English).
  12. ^ Hern, Alex (December 14, 2020). "Google suffers global outage with Gmail, YouTube and majority of services affected". The Guardian. Retrieved December 15, 2020.
  13. ^ "Google Workspace Status Dashboard". December 14, 2020. Archived from the original on December 14, 2020. Retrieved December 14, 2020.
  14. ^ "Google Cloud Status Dashboard". Retrieved December 15, 2020.
  15. ^ "Gmail is broken right now, one day after a massive outage (Update: Fixed?)". TechCrunch (in American English). Retrieved December 16, 2020.