9-1-1 is the national emergency telephone number for the Philippines. It is managed by the Department of the Interior and Local Government (DILG) and is also referred to by its official name, Emergency Network Philippines (ENP). On August 1, 2016, the new emergency hotline 911 along with the public complaint hotline 8888 began to deploy nationwide, replacing 117.
Prior to the inception of 117, emergency services were reached through a myriad of telephone numbers. The fire department in Manila, for example, had fifty telephone numbers, one for every fire station in the city. At the time, 117 was solely used in the Metro Manila area by the Philippine National Police for the reporting of ongoing crimes as part of a program called the "Patrol 117 Street Patrol Program" in cooperation with the Foundation for Crime Prevention. Efforts to expand the capabilities of 117 began in the 1990s, starting with the addition of emergency medical services to the scope of 117 in Metro Manila through a private-sector initiative called Project EARnet (Emergency Assistance and Response network).
Government involvement in the expansion of 117's scope began in late 1998, when the DILG announced the formation of Emergency Network Philippines, a project that sought to support a national emergency telephone number in order to enable the faster delivery of emergency services to the Filipino people.
On August 8, 2001, a memorandum of agreement was signed between the DILG and Frequentis, an Austrian company specializing in communications and information solutions in safety-critical environments, on the implementation of the ENP project. The National Economic and Development Authority approved the project later in the year, and project funding was secured with a loan agreement being signed between the Philippine and Austrian governments on December 6.
By virtue of Executive Order No. 226, 117 became the official national emergency telephone number of the Philippines on July 14, 2003.
The ₱1.4 billion project was completed on August 2, 2003, with the opening of a new 117 call center in Quezon City, serving the entire Metro Manila area. Four more 117 call centers were opened in 2006, and the full network, consisting of sixteen networked call centers, was rolled out in 2007.
In 2016, at his first cabinet meeting after his inauguration, President Rodrigo Roa Duterte vowed to put up a complaint hotline, 8888, while Presidential Communications Secretary Martin Andanar said that the existing 117 hotline would be replaced by 911.
On August 1, 2016, 911 was launched as the nationwide emergency hotline number by the Philippine National Police (PNP).
911 service is available nationwide 24/7. Depending on the location of the call, a 911 call will route to any of the sixteen existing 117 call centers located in various cities around the Philippines. Each call center serves a single region.
Telecommunications Commissioner Gamaliel Cordoba said that all calls to 911 will be rerouted to the existing Patrol 117 hotline while the 911 command center is not yet established.
Existing 117 call centers are located in the following areas:
- Region I: Laoag
- Region II: Tuguegarao
- Region III: Balanga
- Region IV-A: Batangas City
- Region IV-B: Puerto Princesa
- Region V: Legazpi
- Region VI: Iloilo City
- Region VII: Cebu City
- Region VIII: Tacloban
- Region IX: Zamboanga City
- Region X: Malaybalay
- Region XI: Davao City
- Region XII: Koronadal
- Region XIII: Butuan City
- CAR: Baguio
- NCR: Quezon City
- Alvarez, Chito (July 22, 2016). "DILG to implement 'Emergency hotline 911' in August". Manila Bulletin. Retrieved July 29, 2016.
- "Milestone Reached in "Emergency Network Philippines" - First Centre Takes up Operations in Manila" (PDF) (Press release). Frequentis. August 2, 2003. Archived from the original (PDF) on November 17, 2008. Retrieved October 26, 2008.
- "DILG's PATROL 117 PROGRAM EXTENDS ASSISTANCE TO 184,000 EMERGENCY CALLS" (Press release). Department of the Interior and Local Government. November 16, 2007. Archived from the original on February 28, 2009. Retrieved October 26, 2008.
- Project Overview and Objective Archived 2008-10-16 at the Wayback Machine, Emergency Network Philippines, retrieved October 26, 2008
- Signing of the Memorandum of Agreement Archived 2009-01-05 at the Wayback Machine, Emergency Network Philippines, retrieved October 26, 2008
- EXECUTIVE ORDER NO. 226: INSTITUTIONALIZING THE PATROL "117" AS A NATIONWIDE HOTLINE NUMBER, Office of the President, retrieved November 1, 2008
- Corrales, Nestor. "Duterte administration to launch 24-hour hotline in August". newsinfo.inquirer.net. Retrieved 2016-08-01.
- "Emergency hotline 911 now operational – PNP". 2016-08-01. Retrieved 2016-08-01.
- "911 emergency hotline launched nationwide". Retrieved 2016-08-01.