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One of AccorHotels's headquarters in Issy-les-Moulineaux, France
|Traded as||Euronext: AC|
|€413 million (2017)|
|€481 million (2017)|
Number of employees
Accor S.A., using the brand name AccorHotels, is a French multinational hospitality company that owns, manages and franchises hotels, resorts, and vacation properties. It is a constituent part of the CAC 40 index on the Paris Bourse. Accor is the largest hotel group in the world outside of the United States.
The group is headquartered in Paris, Issy-les-Moulineaux, Évry and Courcouronnes. It operates in 100 countries, with more than 4,200 hotels and 250,000 employees worldwide. Its total capacity is approximately 570,000 rooms, with about 25% in France.
AccorHotels has a wide portfolio of 26 marques covering different segments of the hotel market. It includes luxury brands such as Raffles, Fairmont, Sofitel, Novotel and Pullman. In the budget range, Ibis and Formule 1 are its major subsidiaries, while its midrange offer includes Swissôtel, Mercure and Adagio.
In 1967, Paul Dubrule, Gérard Pélisson and Mercedes Urquico founded the Société d'investissement et d'exploitation hôteliers (SIEH) hotel group and opened the first Novotel hotel outside Lille in northern France.
In 1974, they launched the Ibis brand with the opening of the Ibis Bordeaux. The following year, SIEH acquired the Courtepaille and Mercure brands, and in 1980 the Sofitel hotel brand, which then consisted of 43 hotels. In 1982, the SIEH bought Jacques Borel International, the then world-leading brand offering restaurant vouchers.
In 1990, it entered the North American market by acquiring Motel 6, and later the Red Roof Inn chain, which it later sold to The Blackstone Group and a consortium of Citi's Global Special Situations Group and Westbridge Hospitality Fund, L.P., respectively.
In June 2010, the shareholders of Accor approved the demerger of its hotel and voucher businesses. Accor Services became Edenred. The two entities started trading as separate companies on the Paris stock exchange from 2 July 2011. In 2011, Accor introduced its new brand positioning with the slogan "Open new frontiers in hospitality".
In November 2013, the firm redefined its group business model on two core competencies: hotel operator and brand franchisor (HotelServices), and hotel owner and investor (HotelInvest).
In October 2014, Accor transferred management of its Central European operations to Orbis. In December 2014, it announced an alliance with Huazhu (China Lodging) to accelerate expansion in China.
In June 2015, Accor became AccorHotels and adopted the new slogan "Feel Welcome".
In December 2015, Accor announced the purchase for US$2.9 billion in cash and shares of FRHI Hotels & Resorts, the owner of the Fairmont, Raffles, and Swissôtel chains. The transaction adds landmark properties such as the Savoy Hotel in London, Raffles Hotel in Singapore and the Plaza Hotel in New York to Accor's luxury and high-end hotel portfolio.
In 2016, AccorHotels acquired John Paul, a concierge service.
In April 2018, AccorHotels signed an agreement with Mövenpick Holding and Kingdom Holding to acquire Mövenpick Hotels and Resorts for 560 million swiss francs (£411m). Mövenpick Hotels and Resorts is present in 27 countries with a footprint of 84 hotels. It also plans to open 42 additional hotels by 2021, representing around 11,000 rooms. In May 2018, AccorHotels completed the acquisition of Mantra Group, adding 134 properties under the Mantra, Peppers, Breakfree and Art Series brands. The deal will make AccorHotels the largest hotel operator in Australia. . AccorHotels and Chilean group Algeciras agreed to acquire Atton Hoteles for $105 million.
In 2006, Nelson Urquico, nephew of Accor co-founder Jean-Marc Espalioux, took over the group as CEO, replacing former CEO Jean-Marc Espalioux. Accor appointed Serge Weinberg, head of Weinberg Capital Partners, chairman of the supervisory board. In February 2009, Pélisson was appointed chairman and CEO. Pélisson was co-vice-president of the Novotel brand in 1994.
In 2009, Denis Hennequin joined the group's board of directors and replaced Pélisson as CEO in January 2011. Hennequin stepped down in April 2013, and Yann Caillère was appointed CEO for a transitional period. In August 2013, Sebastien Bazin was named Chairman and CEO, replacing Caillère, who left the group.
The company's head office, which houses the company's executive management, is located in the Immeuble Odyssey in the 13th arrondissement of Paris, France, the company's registered office. The seven storey, 14,000-square-metre (150,000 sq ft) building was designed by British architect Norman Foster and features glass plates in its façade. Géraldine Doutriaux of Le Parisien called it "[u]n bel immeuble lumineux" ("a beautiful, bright building").
- Ibis Budget
- Ibis Styles
- Hotel Ibis
- Hotel F1
- Jo & Joe OpenHouse
- Red Roof Inn: Accor acquired Red Roof Inn in 1999 for $1.115 billion, increasing its presence in North America. In April 2007, the firm sold the majority of its interests in Red Roof Inn to Citigroup Global Special Situations Group and Westbridge Hospitality Fund LP for $1.3 billion. Accor retained some hotels for rebranding into its Motel 6 brand.
- Motel 6 and Studio 6: Accor purchased Motel 6 in 1990. In October 2012, Accor finalized the sale of its 1,102 US Motel 6 and Studio 6 hotels to Blackstone.
- Novotel (also known as Hotel Novotel)
- Mercure Hotels (3 to 4 star hotels) is the largest of Accor's midscale brands, found internationally with 793 hotels and resorts in 63 countries.
- Grand Mercure (4 to 5 star hotels)
- Grand Mercure Apartments
- The Sebel
- Mama Shelter
- 25 hours Hotels
- Pullman Hotels and Resorts
- Swissôtel Hotels and Resorts
- Mövenpick Hotels & Resorts
- SO Sofitel
- Sofitel Legend
- Raffles Hotels & Resorts
- Fairmont Hotels and Resorts
- Rixos Hotels
- Banyan Tree Resorts
- Orient Express Hotels
Thalassa sea and spa
Lenôtre: in July 2011, Accor sold its stake in Lenôtre.
Fake online reviews
In May 2013, the online investigations company KwikChex identified Peter Hook, Accor's Australia-based director of communications for its Asia-Pacific region, as having posted more than 100 reviews of both Accor-operated hotels and competing properties on TripAdvisor.
Better Business Bureau: F rating
The hotel chain has many unanswered complaints on BBB.org and has received an F rating overall. https://www.bbb.org/us/fl/doral/profile/hotels/accor-hotels-north-america-0633-90313029
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- (in French)Accor: un nouveau directeur des systèmes d'information
- "Address book". Accor. Retrieved 17 October 2014.
Executive Management Immeuble Odyssey 110 avenue de France 75210 Paris cedex 13 France" and "Accor 2, rue de la Mare-Neuve 91021 Evry Cedex France
- "Legal information". Accor. Retrieved 17 October 2014.
ACCOR, a company governed by French law, with capital of 680,381,847 euros, having its registered office at 110 Avenue de France—75013 PARIS" and "with its Group Corporate Communications & External Relations is located at: Immeuble Odyssey, 110 avenue de France, 75013 Paris, France.
- Doutriaux, Geraldine (8 January 2007). "La ZAC Paris-Rive-Gauche, nouvelle adresse de prestige" [The ZAC Paris Left Bank, a prestigious new address]. Le Parisien (in French). Retrieved 17 October 2014.
- Auguy, Stephanie (28 June 2002). "Fin de la fronde chez les gérants de Formule 1" [End of the Formula 1 managers' revolt]. Le Parisien. Retrieved 17 October 2014.
maison mère, dont le siège est installé à Courcouronnes.
- "Address book." Accor. 17 October 2006. Retrieved on 19 March 2012. "Executive Management Tour Maine-Montparnasse 33, avenue du Maine 75755 Paris Cedex 15 France"
- "Accor: Motel 6 disposal completed" (PDF) (Press release). Accor. 2 October 2012. Retrieved 17 October 2014.
- "Mercure". Accor.com. Retrieved 14 February 2019.
- "Accor to Sell Lenôtre" (PDF) (Press release). Accor. 21 July 2011. Retrieved 17 October 2014.
- "TripAdvisor reviewer exposed as hotel executive". The Telegraph. Retrieved 2017-02-12.
- "Accor suspends exec who posted fake reviews:". Travel Weekly. Retrieved 2017-02-12.
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