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Acxiom Corporation
S&P 400 Component
Industry Database marketing
Founded Conway, Arkansas, U.S. (1969)
Headquarters Conway, Arkansas, U.S.
Key people
Scott Howe, CEO
Products LiveRamp
  • Increase US$ 880 million (2017)[1]
  • Increase US$ 850 million (2016)[2]
Number of employees
3,260 (2017-05-26)[1]
Website Official website

Acxiom Corporation (pronounced "ax-ee-um") is a Conway, Arkansas-based database marketing company. The company collects, analyzes and sells customer and business information used for targeted advertising campaigns.[3] Its LiveRamp division provides data onboarding services, whereby offline data is transferred online for marketing purposes.[4]

The company has offices in the United States, Europe and Asia.


Foundation and early years[edit]

Acxiom was founded in 1969 as Demographics, Inc. by Charles D. Ward in Conway, Arkansas.[5] The company was initially involved in producing mailing lists using phone books, and payroll processing.[6]

In 1980, the company changed its name to Conway Communications Exchange, and in 1983 it incorporated as CCX Network, Inc. and made its first public offering. In 1988 it became Acxiom Corporation.[6]


In November 1997, Acxiom acquired Buckley Dement, a provider of healthcare fulfillment and professional medical lists.[7]

In May 1998, Acxiom made the announcement that it would acquire one of its competitors, May & Speh.[8]


In 2003, Wired Magazine criticized the company for only accepting third party consumer opt-out requests from the Direct Marketing Association.[9]

In early 2004, Acxiom acquired part of Claritas, a European data provider.[10]

In 2005, Acxiom acquired Digital Impact for $140 million and integrated its digital and online services into its business.[11] In 2005 Acxiom was a nominee for the Big Brother Awards for Worst Corporate Invader for a tradition of data brokering.[12]

In early 2006, EMC Corporation acquired Acxiom’s information grid software in a $30 million deal.[13] However, EMC canceled the software purchase after 2 years of development because the software was not up to commercial software standards, essentially 'giving back' the grid technology software to Acxiom.[citation needed]

On May 16, 2007, Acxiom agreed to be bought by investment firms Silver Lake Partners and ValueAct Capital in an all-cash deal valued at $3 billion, including the assumption of about $756 million of debt. However, in October 2007, citing poor credit markets, the companies terminated the deal. The company also announced that Chairman Charles Morgan was retiring upon the selection of a successor.[14]

On January 17, 2008, Acxiom named John Meyer (from Alcatel-Lucent) as new CEO and president.[15]

On July 11, 2008, Acxiom acquired ChoicePoint's database marketing solutions division.[16]


In 2010, Acxiom acquired part of GoDigital, a Brazilian direct marketing and data quality company.[citation needed] In October 2010, the company launched AbiliTec Digital, a web-based tool to match digital identities to traditional name and address data, such as that collected from loyalty programs.[17]

On July 27, 2011, Acxiom named Scott E. Howe, as the company’s chief executive officer and president.[18]

In December 2011, Acxiom announced the sale of its background screening business, Acxiom Information Security Services (AISS), to Sterling Infosystems, now SterlingBackcheck.[19]

In 2012, the NY Times reported that the company had the world’s largest commercial database on consumers.[5]

In 2013, CNBC announced that the Federal Trade Commission was investigating Acxiom and eight other companies to learn how they collected and used consumer data.[20]

On May 14, 2014, Acxiom announced that it had acquired LiveRamp, a data onboarding company, for $310 million.[21] LiveRamp's services combined customers' CRM and loyalty program data with other available data sources, to better segment and target consumers. LiveRamp was earlier spunoff from digital data company Rapleaf, and was co-founded by Auren Hoffman and several others. Acxiom kept the business operating under the LiveRamp name, and three years later it was reportedly worth $1.5 billion.[22]

In July 2015, the company sold its IT outsourcing division, Acxiom IT Outsourcing (Acxiom ITO), to Charlesbank Capital Partners and M/C Partners, and Acxiom ITO was subsequently rebranded as Ensono.[23]

In 2016, LiveRamp acquired two data and identity-matching startups, Arbor and Circulate, for more than $140 million combined.[4] The company also announced the launch of IdentityLink, a method of anonymizing consumer's identities as they are tracked across multiple platforms.[24] In August 2016, Acxiom sold its marketing automation solution, Acxiom Impact, for $50 million, to New York City-based marketing firm Zeta Interactive, now Zeta Global.[25]

In January 2017, the company launched Audience Cloud, an anonymous targeting tool that allowed demographic segmentation of customers without revealing their actual identities.[26] On March 10, Acxiom announced that it was moving its headquarters back to Conway, Arkansas after selling its corporate office building in Little Rock, Arkansas. The building was acquired by Simmons Bank.[27] In May, LiveRamp announced a consortium formed with two other ad tech companies, AppNexus and MediaMath, to compete with Facebook and Google in the area of programmatic advertising, the term used to refer to the use of automation software to buy advertising.[28]

In February 2018, Acxiom announced a reorganization from three divisions into two - a marketing services group and its LiveRamp business.[29] In May, the company announced international expansion into Brazil, Netherlands and Italy, and released Global Data Navigator (GDN), a portal for identifying available data elements by country.[30] In June 2018, Consumer research firm GfK MRI has partnered with Acxiom.[31]

In July 2018, advertising company Interpublic Group of Companies (IPG) announced they were buying Acxiom's Marketing Solutions business for $USD2.3 billion. The deal reportedly did not include the LiveRamp business.[32]

Products and services[edit]

After a February 2018 reorganization, Acxiom's business is divided into two groups: Marketing Solutions and LiveRamp.[4]

Marketing Solutions[edit]

The Marketing Services segment includes tools to help clients collect and consolidate their customer data, for targeted marketing purposes, and strategy and analytics services to help identify growth opportunities. The company's InfoBase product segments consumers into demographic and socio-economic elements. A related service, Personicx, divides the American population into composite characters for marketing purposes.[33] In his 2015 book, Data and Goliath, American privacy expert Bruce Schneier wrote that Acxiom sells companies lists of consumers that include "potential inheritor," "adult with senior parent," as well as addresses of households with a "diabetic focus" or "senior needs."[34] The company's AbiliTec product tracks and manages how consumer identities vary over time and across multiple channels both online and offline.[17]

The Marketing Services group also includes Audience Cloud, a tool for anonymizing prospects' identities, and creating ad campaigns to match the customers with media sites that attract their demographic; and Global Data Navigator, a portal for customers to identify available international data elements.[26][30]


The company's LiveRamp group allows clients to combine customer data from various online and offline sources. LiveRamp's product is called IdentityLink, and centers around the use of web cookies to allow web sites to remember visitors.[35][36]

Regulatory and security matters[edit]

Electronic Privacy Information Center (2003)[edit]

In 2003, the Electronic Privacy Information Center filed a complaint before the Federal Trade Commission against Acxiom and JetBlue Airways, alleging the companies provided consumer information to Torch Concepts, a company hired by the United States Army "to determine how information from public and private records might be analyzed to help defend military bases from attack by terrorists and other adversaries."[37]

According to the complaint, Acxiom's activities constituted unfair and deceptive trade practices, as "Acxiom has publicly represented its belief that individuals should have notice about how information about them is used and have choices about that dissemination, and has stated that it does not permit clients to make non-public information available to individuals", yet Acxiom proceeded to sell information to Torch Concepts without obtaining consent, an ability to opt out, or furnishing notice to the affected consumers.[37]

The FTC took no action against Acxiom, which had responded that it had followed its privacy principles and was not deceptive in its business practices. "Torch Concepts was acting under contract to the Department of Defense in their efforts to research ways to improve military base security", a company spokesman said. "Our policy clearly states that we 'provide information products which include financial information, Social Security number and other related information where permitted by law,' and that this information is 'provided to government agencies for the purposes of verifying information, employment screening and assisting law enforcement.'"[38]

Security breach (2003)[edit]

In 2003, more than 1.6 billion customer records were stolen during the transmission of information to and from Acxiom's clients; the information included names, addresses, and e-mail addresses. Prosecutors described the 2006 case against the hacker accused of stealing the data as the "largest ever invasion and theft of personal data" ever tried.[39] The stolen data came to light during an investigation of a separate data theft incident.[40]

Based on their investigation, prosecutors said there was no risk of identity theft or harm to individuals based on the breaches. They also praised Acxiom for being aggressive in pursuing the hackers and cooperating with authorities. "The positive outcome of this investigation is testament to the strong partnerships we have established with our counterparts at the headquarters and field offices of various organizations, from the FBI and Department of Justice to the Internal Revenue Service and U.S. Attorneys' Office in Little Rock", said K. C. Crowley, Special Agent in Charge of Secret Service's Little Rock Field Office. "Furthermore, I commend Acxiom Corporation for their cooperation and responsible approach to the situation. Acxiom's quick response in contacting federal investigators after determining there had been a network intrusion should serve as a model for others in similar circumstances."[41]

The two primary hackers were sentenced to lengthy (8 years) prison terms.[42][43]


Acxiom's headquarters is located in Conway, Arkansas, United States.[6] The company has additional U.S. offices in Chicago, Illinois; New York, New York; Foster City, California; Burlington, Massachusetts and Nashville, Tennessee. International offices are located in the United Kingdom, France, Germany, Netherlands, Poland, Australia, China, Singapore, Japan and Brazil.[44]


Acxiom's client base in the United States consists primarily of companies in the financial, insurance and investment services, automotive, retail, telecommunications, healthcare, travel, entertainment, non-profit and government sectors.[45]

See also[edit]


  1. ^ a b "FORM 10-K FY2017". 2017-05-16. Retrieved 2018-05-09. 
  2. ^ "FORM 10-K FY2016". 2016-05-17. Retrieved 2018-05-09. 
  3. ^ "Acxiom Names Scott Howe CEO". 2011-07-28. Retrieved 2018-05-09. 
  4. ^ a b c "Acxiom Is Shopping LiveRamp; YouTube Evolves Revenue Model". 2018-05-18. Retrieved 2018-05-18. 
  5. ^ a b "Mapping, and Sharing, the Consumer Genome". 2012-06-16. Retrieved 2018-05-09. 
  6. ^ a b c "Acxiom Corporation History". Retrieved 2018-05-09. 
  7. ^ "Acxiom Expands Health Unit With Horizon Acquisition". 1999-04-16. Retrieved 2018-05-09. 
  8. ^ "Acxiom to Buy May & Speh for $600 Million". 1998-05-28. Retrieved 2018-05-09. 
  9. ^ "Acxiom Opts Out of Opt-Out". Wired. 2003-11-17. Retrieved 2018-05-09. 
  10. ^ "Acxiom Acquires Claritas Europe". 2004-01-01. Retrieved 2018-05-09. 
  11. ^ "Acxiom agrees to buy Digital Impact for $140 million". AdAge. 2005-03-28. Retrieved 2018-05-09. 
  12. ^ PI Announces U.S. Big Brother Awards winners for 2005 Archived August 14, 2007, at the Wayback Machine.
  13. ^ "EMC and Acxiom Ink Grid Computing Deal". 2006-01-06. Retrieved 2018-05-09. 
  14. ^ "Silver Lake and ValueAct's acquisition of Acxiom Corp falls through". 2007-10-01. Retrieved 2018-05-09. 
  15. ^ "Meyer leaves Alcatel-Lucent to lead Acxiom". 2008-01-17. Retrieved 2018-05-09. 
  16. ^ Chantal Todé (2008-07-11). "Acxiom acquires ChoicePoint's database marketing solutions division". Direct Marketing News. Retrieved 2018-05-14. 
  17. ^ a b "Acxiom adds digital component to AbiliTec data product". 2010-10-07. Retrieved 2018-05-09. 
  18. ^ Permalink; Story, Email; Story, Print. "UPDATED: Acxiom Names Former Microsoft Exec Scott Howe as CEO". Arkansas Business. Retrieved 2018-05-09. (subscription required)
  19. ^ "Company Buys Background Screening Firm From Acxiom". 2011-12-05. Retrieved 2018-05-09. (subscription required)
  20. ^ Sengupta, Somini (2013-03-26). "Facebook is Watching You...And Not Just on Facebook". CNBC. Retrieved 2018-05-09. 
  21. ^ "Acxiom Acquires LiveRamp to Boost Offline-to-Online Data Capability". 2014-05-14. Retrieved 2018-05-09. 
  22. ^ "Three Years Later: Why Acxiom's Acquisition of LiveRamp Worked". 2017-06-29. Retrieved 2018-05-09. 
  23. ^ "Acxiom IT Picks New Name -- Ensono -- To Underscore Massive Cloud Investment". 2016-01-12. Retrieved 2018-05-09. 
  24. ^ "LiveRamp launches IdentityLink for Publishers". 2017-07-18. Retrieved 2018-05-09. 
  25. ^ "Zeta Interactive acquires Acxiom Impact for over $50M". 2018-12-04. Retrieved 2018-05-09. 
  26. ^ a b "Acxiom launches Audience Cloud for unified audience segmentation and targeting". 2018-12-04. Retrieved 2018-05-09. 
  27. ^ "Acxiom pulls out of Little Rock, sells building to Simmons Bank". 2017-03-10. Retrieved 2018-05-09. 
  28. ^ "These Ad-Tech Players Are Teaming Up to Challenge Facebook and Google's Data Dominance". 2017-05-04. Retrieved 2018-05-09. 
  29. ^ "Investors Perk Up As Acxiom Announces Strategic Review, Potential Asset Sale". 2018-02-07. Retrieved 2018-05-09. 
  30. ^ a b "Acxiom Expands Its Global Data Services, Adds Three Countries". 2018-05-09. Retrieved 2018-06-07. 
  31. ^ "GfK MRI and Acxiom join forces on joint data solution | News". Research Live. Retrieved 2018-06-08. 
  32. ^ "IPG Confirms $2.3 Billion Deal to Acquire Data Marketing Company Acxiom". 2018-07-02. Retrieved 2018-07-17. 
  33. ^ "Here Are The Hilariously Detailed Descriptions Of The Fake Lives Advertisers Draw Up For Their Ideal Consumers". 2014-01-07. Retrieved 2018-05-09. 
  34. ^ Schneier, Bruce (2015). Data and Goliath: The Hidden Battles to Collect Your Data and Control Your World. New York: W.W. Norton & Company. ISBN 978-0393244816. 
  35. ^ "LiveRamp's IdentityLink acts as centerpiece for new identity consortium". 2017-05-04. Retrieved 2018-05-18. 
  36. ^ "Acxiom acquires data onboarding startup LiveRamp". 2014-05-14. Retrieved 2018-05-09. 
  37. ^ a b "EPIC Complaint Against JetBlue Airways and Acxiom Corp. to the Federal Trade Commission". 2003-09-22. Retrieved 2018-05-09. 
  38. ^ "Tech". 2003-09-23. Retrieved 2018-05-09. 
  39. ^ "Acxiom database hacker jailed for 8 years". 2006-02-23. Retrieved 2018-05-09. 
  40. ^ "Chats led to Acxiom hacker bust". 2006-02-23. Retrieved 2018-05-09. 
  41. ^ U.S. Secret Service news release, July 21, 2004 Archived September 16, 2008, at the Wayback Machine.
  42. ^ Bremner, Kristin, "Acxiom Hacker Gets Prison Sentence", (Direct Marketing), March 28, 2005. Retrieved 2015-12-19.
  43. ^ Vijayan, Jaikumar, "Appeals court: Stiff prison sentence in Acxiom data theft case stands",, February 23, 2007. Retrieved 2015-12-19.
  44. ^ "Locations". Retrieved 2018-05-09. 
  45. ^ "Profile: Acxiom Corp (ACXM.O)". Retrieved 2018-05-09. 

External links[edit]