Aegis Global Academy

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Aegis Global Academy
Established 2010
Type Private Business School
Director Nagendra V. Chowdary
Location Coimbatore, Tamil Nadu, India
11°0′47″N 76°59′25″E / 11.01306°N 76.99028°E / 11.01306; 76.99028
Campus Essar House, #05, Ammankulam Road,P.N Palayam ,
Affiliations Indian Institute of Management Indore, SQC,Singapore, COPC INC.,USA
Website [

Aegis Global Academy provides an MBA equivalent management education, catering exclusively to the services industry. They partner with experts in the field of education and experience management and have crafted a program that immerses its students into experiential learning through live management of customer contact channels and internships for 65 percent of their course requirement.[1]

About ICEM[edit]

The Institute of Customer Experience Management.[2] (ICEM), the flagship institute of Aegis Global Academy, is the first-of-its-kind to offer an MBA equivalent program focused solely on customer experience management.It aims at creating professionals for the Service Sector. ICEM offers a variety of specializations according to service industry verticals. The curriculum of ICEM is heavily oriented towards practical experience through live customer contact management and internships.[3]

Post Graduation Program in Business Management[edit]

The Institute of Customer Experience Management’s Post Graduate Program in Business Management is a 15-month program with 65% Practical and 35% Theory. The 65% Practical module consists of field visits, case studies, role plays, managing live customer contact channels and internships for up to 16 weeks.

35% Theory consists of

  • Principles of general management with customization for CLTV (Customer life time value) is taught by IIM Indore with a combination of classes at IIM Indore campus, IIM faculty visiting ICEM campus and synchronous learning methodology.
  • Customer Experience Management by world-renowned SQC, Singapore, consisting of videos, classroom lectures and role plays.
  • Industry vertical specific knowledge and related modules (Telecom, Retail, ITES, Banking and Insurance) is taught by core faculty and senior visiting faculty from the industry.
  • Evaluation is basis progressive module.
  • Participants also have an option to study an advanced course module of SQC in Singapore as part of an international exposure initiative for a nominal additional fee of INR 50,000, plus taxes and visa charges.[4]

Management Internship[edit]

The opportunity for a 16 week internship is guaranteed in the related industry of specialization in leading corporate houses and this offers the students exposure to the real corporate environment.

Post Graduate Management Admission Procedure & Eligibility Criteria[edit]

Admissions are based on the over-all score obtained on entrance tests (CAT, XAT, MAT), followed by the Star Profiling Test and Personal Interviews.[citation needed]

Notes and references[edit]

  1. ^ "Aegis Global Academy & ICEM". Retrieved February 10, 2012. 
  2. ^ "PaGaLGuY". Retrieved 17 June 2010. 
  3. ^ "MBA Universe". Retrieved February 10, 2012. 
  4. ^ "ICEM". Retrieved February 10, 2012. 

External links[edit]