After-sales

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After-sales is the provision of services, support and spare parts after making an initial sale. This often occurs in the provision of complex machinery which requires regular maintenance such as motor vehicles.

References[edit]

  • David Brock (2009), Aftersales Management, ISBN 9780749458614 
  • Michael Baumbach, Alexander T. Stampfl (2002), After Sales Management, ISBN 3446219021 

External links[edit]