All Nippon Airways
|Founded||27 December 1952|
|Frequent-flyer program||ANA Mileage Club|
|Airport lounge||ANA Lounge|
|Company slogan||'Inspiration of Japan'|
|Headquarters||Shiodome City Center
Minato, Tokyo, Japan
|Key people||Yoji Ohashi (Chairman)
Shinichiro Ito (CEO)
|Revenue||¥1.411 trillion (2011)|
|Operating income||¥97.02 billion (2011)|
|Net income||¥28.17 billion (2011)|
|Total assets||¥2.002 trillion (2011)|
|Total equity||¥554.85 billion (2011)|
All Nippon Airways Co., Ltd. (全日本空輸株式会社 Zen Nippon Kūyu Kabushiki gaisha?, TYO: 9202, LSE: ANA), also known as Zennikkū (全日空?) or ANA, is the largest airline in Japan. Its headquarters are located at Shiodome City Center in the Shiodome area of Minato, Tokyo, Japan. It operates services to both domestic and international destinations and had 12,360 employees as of March 2015. In May 2010, ANA's total passenger traffic was up year-on-year by 7.8%, and its international services grew by 22% to 2.07 million passengers in the first five months of 2010. ANA's main international hubs are at Narita International Airport outside Tokyo and Kansai International Airport outside Osaka. Its main domestic hubs are at Tokyo International Airport (Haneda), Osaka International Airport Itami, Chūbu Centrair International Airport (near Nagoya), and New Chitose Airport (near Sapporo).
In addition to its mainline operations, ANA controls several subsidiary passenger carriers, including its regional airline, ANA Wings and charter carrier, Air Japan. Additional smaller carriers include Air Do, a low-cost carrier operating scheduled service between Tokyo and cities in Hokkaido, Vanilla Air, a low-cost carrier serving resort and selected international destinations, and Allex Cargo (ANA Cargo), the freighter division operated by Air Japan. In October 1999, the airline became a member of Star Alliance. ANA is also the largest shareholder in Peach, a low-cost carrier joint venture with First Eastern Investment Group. On 29 March 2013, ANA was announced as a 5-Star Airline by Skytrax.
- 1 History
- 2 Corporate affairs and identity
- 3 Destinations
- 4 Fleet
- 5 Services
- 6 Awards
- 7 In popular culture
- 8 Accidents and incidents
- 9 See also
- 10 References
- 11 External links
ANA's earliest ancestor was Japan Helicopter and Aeroplane (日本ヘリコプター輸送 Nippon Herikoputā Yusō?), an airline company founded on 27 December 1952. Nippon Helicopter was the source of what would later be ANA's IATA airline code, NH.
NH began helicopter services in February 1953. On 15 December 1953, it operated its first cargo flight between Osaka and Tokyo using a de Havilland Dove, JA5008. This was the first scheduled flight flown by a Japanese pilot in postwar Japan. Passenger service on the same route began on 1 February 1954, and was upgraded to a de Havilland Heron in March. In 1955, Douglas DC-3s began flying for NH as well, by which time the airline's route network extended from northern Kyūshū to Sapporo.
ANA's other ancestor was Far East Airlines (極東航空 Kyokutō Kōkū?). Although it was founded on 26 December 1952, one day before NH, it did not begin operations until 20 January 1954, when it began night cargo runs between Osaka and Tokyo, also using a de Havilland Dove. It adopted the DC-3 in early 1957, by which point its route network extended through southern Japan from Tokyo to Kagoshima.
FEA merged with NH in March 1958. The combined companies had a total market capitalization of 600 million yen, and the result of the merger was Japan's largest private airline. The merged airline, called All Nippon Airways, received a new Japanese name (全日本空輸 Zen Nippon Kūyu; Japan Air Transport). The company logo of the larger NH was selected as the logo of the new combined airline, and the new carrier operated a route network combined from its two predecessors.
ANA grew through the 1960s, adding the Vickers Viscount to the fleet in 1960 and the Fokker F27 in 1961. October 1961 marked ANA's debut on the Tokyo Stock Exchange as well as the Osaka Securities Exchange. 1963 saw another merger, with Fujita Airlines, raising the company's capital to 4.65 billion yen. In 1965 ANA introduced jets with Boeing 727s on the Tokyo-Sapporo route. It also introduced Japan's first homegrown turboprop airliner, the NAMC YS-11 in 1965, replacing Convair 440s on local routes. In 1969, ANA introduced Boeing 737 services.
As ANA grew it started to contract travel companies across Japan to handle ground services in each region. Many of these companies received shares in ANA as part of their deals. Some of these relationships continue today in different forms: for instance, Nagoya Railroad, which handled ANA's operations in the Chūbu region along with other partnerships, maintains a permanent seat on ANA's board of directors. By 1974, ANA had Japan's largest domestic airline network.
While ANA's domestic operations grew, the Ministry of Transportation had granted government-owned Japan Airlines (JAL) a monopoly on international scheduled flights that lasted until 1986. ANA was allowed to operate international charter flights: its first was a 727 charter from Tokyo to Hong Kong on 21 February 1971.
ANA bought its first widebody aircraft, six Lockheed L-1011s, in November 1971, following a lengthy sales effort by Lockheed which had involved negotiations between US president Richard Nixon, Japanese prime minister Kakuei Tanaka and UK prime minister Edward Heath (lobbying in favor of engine maker Rolls-Royce). Tanaka also pressed Japanese regulators to permit ANA to operate on Asia routes as part of the package. The aircraft entered service on the Tokyo-Okinawa route in 1974. The carrier had ordered McDonnell Douglas DC-10s but cancelled the order at the last minute and switched to Lockheed. It was later revealed that Lockheed had indirectly bribed Prime Minister Kakuei Tanaka to force this switch: the scandal led to the arrest of Tanaka and several managers from ANA and Lockheed sales agent Marubeni for corruption.
Boeing 747-200s were introduced on the Tokyo-Sapporo and Tokyo-Fukuoka routes in 1976 and Boeing 767s in 1983 on Shikoku routes. The carrier's first 747s were the short-range SR variant, designed for Japanese domestic routes.
In 1986, ANA began to expand beyond Japan's key domestic carrier to become a competitive international carrier as well. On 3 March 1986, ANA started scheduled international flights with a passenger service from Tokyo to Guam. Flights to Los Angeles and Washington, D.C. followed by year's end, and ANA also entered a service agreement with American Airlines to feed the US carrier's new flights to Narita.
ANA expanded its international services gradually: to Beijing, Dalian, Hong Kong and Sydney in 1987; to Seoul in 1988; to London and Saipan in 1989; to Paris in 1990 and to New York in 1991. Airbus equipment such as the A320 and A321 was added to the fleet in the early 1990s, as was the Boeing 747-481 jet. ANA joined the Star Alliance in October 1999.
2004 saw ANA's profits exceed JAL's for the first time. That year, facing a surplus of slots due to the construction of new airports and the ongoing expansion of Tokyo International Airport, ANA announced a fleet renewal plan that would replace some of its large aircraft with a greater number of smaller aircraft.
Also in 2004, ANA set up low-cost subsidiary Air Next to operate flights from Fukuoka Airport starting in 2005, and became the majority shareholder in Nakanihon Airline Service (NAL) headquartered in Nagoya Airport. In 2005, ANA renamed NAL to Air Central, and relocated its headquarters to Chūbu Centrair International Airport. On 12 July 2005, ANA reached a deal with NYK to sell its 27.6% share in Nippon Cargo Airlines, a joint venture formed between the two companies in 1987. The sale allowed ANA to focus on developing its own cargo division. In 2006, ANA, Japan Post, Nippon Express, and Mitsui O.S.K. Lines founded ANA & JP Express (AJV), which would operate freighters. ANA is the top shareholder of AJV. It absorbed Air Japan's freighter operations.
Air Transport World named ANA its 2007 "Airline of the Year." In 2006, the airline was recognized by FlightOnTime.info as the most punctual scheduled airline between London and Tokyo for the last four consecutive years, based on official British statistics. Japan Airlines took over the title in 2007. In 2009, ANA announced plans to test an idea as part of the airline's "e-flight" campaign, encouraging passengers on select flights to visit the airport restroom before they board. On 10 November of the same year, ANA also announced "Inspiration of Japan", ANA's newest international flight concept, with redesigned cabins initially launched on its 777-300ER aircraft.
July 2011, All Nippon Airways and AirAsia have agreed to form a low-cost carrier AirAsia Japan based in Tokyo's Narita International Airport. ANA held 51 percent shares and AirAsia held 33 percent voting shares and 16 percent non-voting shares through its wholly owned subsidiary, AA International. The carrier lasted until October 2013, when AirAsia withdrew from the joint venture; the carrier was subsequently rebranded as Vanilla Air.
Corporate affairs and identity
In the late 1960s ANA had its headquarters in the Hikokan Building in Shinbashi, Minato. From the 1970s through the late 1990s All Nippon Airways was headquartered in the Kasumigaseki Building in Chiyoda, Tokyo. Before moving into its current headquarters, ANA had its headquarters on the grounds of Tokyo International Airport in Ōta, Tokyo. In 2002 ANA announced that it was taking up to 10 floors in the then under-construction Shiodome City Center. ANA announced that it was also moving some subsidiaries to the Shiodome City Center. Shiodome City Center, which became ANA's headquarters, opened in 2003.
ANA Group is a group of companies which are wholly or primarily owned by ANA. It comprises the following:
- Air Japan
- ANA Wings
- Air Do (Major shareholder)
- Peach (Majority shareholder)
- Vanilla Air
- IFTA (Flight Training Academy training pilots for ANA Group airlines and other worldwide airlines by contract)
- Pan Am International Flight Academy
- AirAsia Japan (now Vanilla Air)
- Air Hokkaido (80% shareholding, ceased operation on 31 March 2006)
- Allex Cargo (merged into Air Japan)
The following airlines merged into ANA Wings on 1 October 2010
As of May 2015[update], ANA owns eleven Boeing 767-300 freighter aircraft. ANA's freighters operate on 18 international routes and 6 domestic routes. ANA operates an overnight cargo hub at Naha Airport in Okinawa, which receives inbound freighter flights from key destinations in Japan, China and Southeast Asia between 1 and 4 a.m., followed by return flights between 4 and 6 a.m., allowing overnight service between these regional hubs as well as onward connections to other ANA and partner carrier flights. The 767 freighters also operate daytime flights from Narita and Kansai to various destinations in East and Southeast Asia. ANA also operates a 767 freighter on an overnight Kansai-Haneda-Saga-Kansai route on weeknights, which is used by overnight delivery services to send parcels to and from destinations in Kyushu.
ANA established a 767 freighter operation in 2006 through a JV with Japan Post, Nippon Express and Mitsui called ANA & JP Express. ANA announced a second freighter joint venture called Allex in 2008, with Kintetsu World Express, Nippon Express, MOL Logistics and Yusen Air & Sea as JV partners. Allex merged with ANA subsidiary Overseas Courier Services (OCS), an overseas periodical distribution company, in 2009, and ANA & JP Express was folded into ANA in 2010.
ANA also has a long historical relationship with Nippon Cargo Airlines, a Narita-based operator of Boeing 747 freighters. ANA co-founded NCA with shipping company Nippon Yusen in 1978, and at one time held 27.5% of NCA's stock. ANA sold its stake to NYK in 2005, but retained a technical partnership with NCA. ANA announced in July 2013 that it would charter NCA's 747 freighter aircraft for an overnight cargo run between Narita and Okinawa, doubling capacity between ANA's key cargo hubs and freeing up 767 aircraft to operate new routes from Okinawa to Nagoya and Qingdao.
As of 2014, ANA has around 5,000 flight attendants, around 400 of whom are non-Japanese (mainly European, Chinese, Korean, Hongkongese and Thai). ANA plans to increase its non-Japanese cabin staff headcount to 550 by fiscal year 2016 with a focus on recruiting in Southeast Asia.
ANA has an extensive domestic route network that covers the entirety of Japan, from Hokkaido in the north to Okinawa in the south. ANA's international route network extends through China, Korea, and Southeast Asia, United States and Western Europe. Its key international hub is Narita International Airport, where it shares the South Wing of Terminal 1 with its Star Alliance partners.
ANA's international network currently focuses on business destinations; its only remaining "resort" routes are its routes from Haneda and Narita to Honolulu; past resort routes such as Narita-Guam, Kansai-Honolulu and Nagoya-Honolulu have been cancelled, although ANA plans to expand resort service in the future through its low-cost subsidiary Vanilla Air.
As of February 2016, the ANA passenger fleet (excluding subsidiaries) consists of the following aircraft. The average age of its fleet is 9.6 years. ANA's Boeing customer code is 81 for all Boeing aircraft except the Boeing 787. For example, a Boeing 777-200ER ordered new by ANA will bear the model number 777-281ER.
|Airbus A320-200||10||—||—||—||—||166||166||To be retired by 2017.|
|Airbus A320neo||—||10||TBA||Deliveries from 2016,replacing older Airbus A320-200|
|Airbus A321-200||—||5||TBA||5 to be delivered from October, 10 more to be delivered from other ANA Brands.|
|Airbus A380-800||—||3||TBA||Deliveries from 2019. The 3 A380 order were converted from 787-8|
|Boeing 737-700||9||3||—||—||8||120||128||10 wet leased to Air Do, 3 will be re-transferred from Air Do one Air Do receive it's pre owned 737-700 in 2016.|
|Boeing 737-700ER||2||—||—||24||20||—||44||To be transferred to ANA Business Jet by May 2016.|
|Boeing 737-800||35||5||—||—||8||158||166||1 delivered in 2016, 5 from 2017. ANA is looking to refurbished Some of it's 737-800 during 2016.|
|Boeing 767-300||16||—||—||—||10||260||270||Older aircraft to be phased out and replaced by Boeing 787 and A321neo.Aircrafts of 35/167 configuration are fitted with winglets.|
|Boeing 777-200||16||—||—||—||21||384||405||To be phased out and replaced by Boeing 787-9. 5 to be leased to Air Do|
|Boeing 777-200ER||12||—||—||—||21||384||405||Order for trent aircraft cancelled due to more dreamliner orders.|
|Boeing 777-300||7||—||—||—||21||493||514||5 to be converted to international configuration, 2 others will be retired.|
|Boeing 777-300ER||22||8 ||8||52||24||166||250||Deliveries from 2016.|
|Boeing 777-9X||—||20||TBA||Deliveries from 2020.|
|Boeing 787-8||35 ||2||—||—||12||323||335||Largest operator of the Boeing 787-8. 2 due in 2016.|
|Boeing 787-9||9||41||—||—||18||377||395||Replacing Boeing 777-200. Delivery until 2020.|
|Boeing 787-10||—||3||TBA||plus 7 options, delivered from 2020.|
|Mitsubishi MRJ-90||—||15||TBA||10 purchase options. Delivered in 2017|
The NAMC YS-11 was an important aircraft for All Nippon Airways, although most of them were used under the name of ANK, or Air Nippon, a subsidiary of All Nippon Airways. The final YS-11 in operation was retired in 2006. A number of YS-11s are in museums, or otherwise scrapped or taken apart. After a final retirement process through September 2006, all YS-11s were grounded, obligated to retire, unless privately owned and were privately restored. The YS-11 was a big part of All Nippon Airways from the 1970s to the early 1990s, when it was used on domestic operations.
ANA was the launch customer for the new Boeing widebody, the 787 Dreamliner, ordering 50 examples with an option for 50 more during April 2004. ANA split the order between 30 of the short-range 787-3 and 20 of the long haul 787-8. However, ANA later converted its -3 orders to the -8 variant.
Deliveries finally began in late 2011 when ANA received its first Boeing 787 on 21 September, the first ever Dreamliner to be delivered in the world. ANA flew its first Boeing 787 passenger flight on 26 October 2011, which operated as a charter flight from Tokyo Narita to Hong Kong. ANA also became the second airline to receive the Boeing 787-9–on 28 July 2014. Despite being second, the airline preceded launch customer Air New Zealand for the first commercial flight on the 787-9, a special sightseeing charter for Japanese and American school children on 4 August.
- Formerly operated 
|Aircraft||Entry in Service||Exit from Service|
|Airbus A321-100||April 1998||2008|
|Boeing 727-100||May 1964||May 1974|
|Boeing 727-200||October 1969||April 1990|
|Boeing 737-200||June 1969||August 1992|
|Boeing 747-200LR||July 1986||2005|
|Boeing 747SR-100||January 1979||March 2006|
|Boeing 747-400||Aug 1990||2011|
|Boeing 747-400D||Jan 1992||2014|
|Boeing 767-200||June 1983||2004|
|Fokker F-27 Friendship||July 1961||March 1973|
|Lockheed L-1011 Tristar||May 1974||November 1995|
|NAMC YS-11||September 1965||August 1991|
|Vickers Viscount||July 1961||August 1969|
On 31 July 2014, ANA firmed up an order for 7 Airbus A320neos, 23 Airbus A321neos, 20 Boeing 777-9Xs, 14 Boeing 787-9s and 6 Boeing 777-300ERs, which will be used for its short and long-haul fleet renewal. Boeing valued ANA’s order at approximately $13 billion at list prices.
On 2 February 2015, ANA placed orders with Airbus and Boeing worth $2.2bn for three Boeing 787-10s, five Boeing 737-800s and seven Airbus A321s.
In late July 2015, ANA entered into a secret agreement with Airbus to make additional orders in the future (number and model(s) of aircraft unidentified) in exchange for Airbus support of ANA plans to invest in bankrupt Skymark Airlines.
- One Pokémon-themed Jet: Boeing 777-381 (JA754A)
- Five Star Alliance jets: two Boeing 777-281s (JA711A, JA712A), one Boeing 777-381/ER (JA731A), one Boeing 767-381/ER (JA614A) and one Boeing 737-881 (JA51AN).
- One panda-themed Boeing 767-381/ER celebrating the 20th anniversary of service between Japan and China (JA606A)
- Two "Gold Jet" Boeing 737-781s (JA01AN, JA02AN)
- Two "Business Jet" Boeing 737-781/ERs (JA10AN, JA13AN)
- Three De Havilland Canada DHC-8-314Q Dash 8s in "Himawari" (JA802K)", "Suzuran" (JA803K) and "Hamanasu" (JA805K) livery.
- One Gundam-themed Boeing 777-300 (JA755A) celebrating the 30th anniversary of the Gundam model kit line.
- One "Mohican-themed" retro-jet Boeing 767-381ER (JA602A) celebrate for ANA 60th Anniversary in 2012
- One Woody Woodpecker themed Boeing 767-381ER to promote Universal Studios Japan
- In the autumn of 2015, ANA released a new Boeing 787-9 Dreamliner "Star Wars" themed R2-D2 jet to fly on international routes as part of a five-year project up to the year 2020. Since then, a Boeing 767-300 "Star Wars" themed jet has been produced and in March 2016, ANA plans to release a Boeing 777 jet to fly in the "Star Wars" livery.
Introduced in 2009, the "Inspiration of Japan" cabin features included fully-lie-flat-bed business class seats, nearly enclosed first class suite seats, fixed shell back seats in both of its economy classes, a new AVOD in-flight entertainment system (based on Panasonic Avionics Corporation's eX2 IFE system with iPod connectivity, in-seat shopping and meal ordering as well as cabin touchscreen consoles) as well as improvements to its in-flight service. ANA will also introduce a new lounge (which opened on 20 February 2010, supposed to be in coincidence with the introduction of new aircraft interiors but delayed [see below]) and check-in concept (later in autumn 2010) at Narita for first class and ANA Mileage Club's Diamond Service elite members.
The introduction of the concept also discontinued the use of the name "Club ANA", which was used for its international business class seats (changing into a generic business class name) as well as the name of the lounges (all lounges for both first class and business class are named "ANA Lounge", with the first class lounge called the "ANA Suite Lounge" and its arrival lounge the "ANA Arrival Lounge").
This "Inspiration of Japan" concept was originally set to debut on 20 February 2010 with the delivery of its new Boeing 777-300ER prior to that date, followed by the introduction of the concept on that date on the Narita-New York route. However, due to delays to the new premium economy seats, the debut was pushed back to 19 April. (The delay was due to the failure of a safety test in Japan of a new seat design axle, made by seat manufacturer Koito Industries Ltd. This safety test failure also affected deliveries of aircraft to be operated by three other fellow Star Alliance members - Singapore Airlines for its A380s, Thai Airways' A330s, and Continental Airlines for new 737-800 deliveries.)
The "Inspiration of Japan" concept has been refitted on its existing 777-300ERs for service on all the airline's North American routes, and may be refitted on its European routes. Parts of it may eventually be phased into its existing Boeing 767-300ERs in service as well as the upcoming Boeing 787s in order.
ANA's inflight magazine is named 'Wingspan' and is available both on board and as a freely downloadable application for Apple's iPad. The iPad version is named 'Virtual Airport' and includes content from Wingspan as well as links to airline booking and online check-in pages.
|2011||World’s Best Airport Services||Winner|
|2011||Best Airline Staff in Asia||Winner|
|2012||World’s Best Airlines||5th|
|2013||World’s Best Airlines||4th|
|2013||World’s Best Airport Services||Winner|
|2013||Best Aircraft Cabin Cleanliness||Winner|
|2014||World’s Best Airlines||6th|
|2014||World’s Best Airport Services||Winner|
|2015||World’s Best Airlines||7th|
|2015||World’s Best Airport Services||Winner|
|2015||Best Airline Staff in Asia||Winner|
In popular culture
- ANA sponsored the film Happy Flight, which is about a copilot and flight attendant on an ANA flight to Hawaii.
- ANA sponsored a Japanese television drama Good Luck!! which is about the life of airplane crews, starred by Takuya Kimura, Shinichi Tsutsumi and Kou Shibasaki.
- The title for All Nippon Air Line, a BL manga by Kei Azumaya, was derived from All Nippon Airways.
- The Japanese television drama Miss Pilot involves the main characters training to be pilots under ANA.
Accidents and incidents
- ANA's first crash occurred in 1958 when a Douglas DC-3 JA5045 operating as Flight 025 crashed.
- In 1958, dynamite was planted in a Douglas DC-3 by Akira Emoto, a candy salesman, as part of a suicide plan. Emoto killed himself by leaping from the aircraft and the bombs failed to detonate.
- In 1960, a Douglas DC-3 JA5018 was damaged beyond economic repair shortly after landing at Nagoya-Komaki International Airport when a JASDF F-86 Sabre fighter crashed into the aft fuselage and tail section while attempting to take off. 1 of 3 crew members, and 2 of 33 passengers were killed. The pilot of the F-86D Sabre also survived.
- On 12 June 1961, Vickers Viscount G-APKJ was damaged beyond economic repair when the starboard undercarriage collapsed following a heavy landing at Osaka Itami Airport.
- On 19 November 1962, Vickers Viscount JA8202 crashed at Nagoya while on a training flight, killing all four people on board.
- On 4 February 1966, Flight 60, operated by Boeing 727 JA8302, was landing at Tokyo Haneda Airport when it crashed into Tokyo Bay with the loss of all 133 passengers and crew.
- On 13 November 1966, Flight 533, a YS-11 crashed in Matsuyama. All 50 aboard the aircraft were killed.
- On 30 July 1971, Flight 58, a Boeing 727, registration JA8329, collided with a JASDF F-86 Sabre fighter stationed at Matsushima Air Base.
- On 22 June 1995 a man calling himself "Fumio Kujimi" and registered with ANA as "Saburo Kobayashi" hijacked Flight 857, a Boeing 747SR, after it took off from Tokyo. The plane landed in Hokkaidō and police stormed the aircraft, arresting the hijacker. Police stated that the hijacker was 53-year-old Fujio Kutsumi; he had demanded the release of Shoko Asahara. The hijacking incident lasted 16 hours.
- In 1999, a man hijacked Flight 61 and killed the captain. He was subdued by other crew members, and no passengers or other crew were killed or injured.
- On 6 September 2011, Flight 140, an All Nippon 737-700 traveling from Naha to Tokyo with 117 passengers and crew, banked over 90 degrees in mid-air and rapidly descended as the First Officer accidentally hit the rudder trim switch instead of the door unlock button as the captain returned from the lavatory. The First Officer eventually regained control and levelled the plane. There were minor injuries to two flight attendants.
- On 8 December 2012 an ANA Boeing 737 slid 80 meters off the end of the runway at Shonai Airport when landing during a snowstorm. There were no injuries to passengers and crew and the aircraft was not seriously damaged.
- On 16 January 2013, Flight 692, a Boeing 787 flying from Yamaguchi Ube Airport to Tokyo Haneda Airport reported a battery problem while climbing to FL330. The pilots made an emergency landing at Takamatsu Airport. No casualties were reported during the evacuation. However, after this incident, all 787s were subsequently grounded by respective aviation authorities until the battery issue was resolved.
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- List of airports in Japan
- List of Japanese companies
- Transport in Japan
- Yokohama Flügels, former football club
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News & Topics
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全日空には現在約5000人の客室乗務員がおり、このうち外国人は約400人。国籍は欧州各国や中国、韓国が中心だ ... 今後はタイやシンガポール、ベトナムなどの国籍の人材の採用に注力、外国籍の客室乗務員を全体の１割程度にする。
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