Amadeus IT Group
|Services||Provision of computer reservations systems; IT systems for the travel industry; online travel agency|
|Revenue||€5.578 billion (2019)|
|€1.865 billion (2017)|
|€1.161 billion (2017)|
|Total assets||€7.883 billion (2017)|
|Total equity||€2.649 billion (2017)|
Number of employees
The company is structured around two areas: its global distribution system and its Information Technology business. Amadeus provides search, pricing, booking, ticketing and other processing services in real-time to travel providers and travel agencies through its Amadeus CRS distribution business area. It also offers computer software that automates processes such as reservations, inventory management software and departure control systems. It services customers including airlines, hotels, tour operators, insurers, car rental and railway companies, ferry and cruise lines, travel agencies and individual travellers directly.
Amadeus processed 945 million billable travel transactions in 2011.
Amadeus has central sites in Madrid, Spain (corporate headquarters and marketing), Sophia Antipolis, France (product development), London, UK (product development), Breda, Netherlands (development), Erding, Germany (Data center) and Bangalore, India (product development) as well as regional offices in Boston, Bangkok, Buenos Aires, Dubai, Miami, Istanbul, Singapore, and Sydney. At market level, Amadeus maintains customer operations through 173 local Amadeus Commercial Organisations (ACOs) covering 195 countries. The Amadeus group employs 14,200 employees worldwide, and listed in Forbes' list of "The World's Largest Public Companies" as No. 985.
Amadeus was originally created as a neutral global distribution system (GDS) by Air France, Iberia, Lufthansa and SAS in 1987 in order to connect providers' content with travel agencies and consumers in real time. The creation of Amadeus was intended to offer a European alternative to Sabre, an American GDS. The first Amadeus system was built from core reservation system code coming from System One, an American GDS that competed with Sabre but went bankrupt, and a copy of the Air France pricing engine. These systems were respectively running under IBM TPF and Unisys. At the beginning of Amadeus, the Amadeus systems were functionally dedicated to airline reservation and centered on the PNR (Passenger Name Record), the passenger's travel file. Throughout the years, the PNR was opened up to additional travel industries (hotels, rail, cars, cruises, ferries, insurance, etc.).
Although established initially as a private partnership, Amadeus went public in October 1999, becoming listed on the Paris, Frankfurt and Madrid stock exchanges. Progressively and in line with industry evolution, Amadeus diversified its operations by focusing on information technologies (IT) to deliver services spanning beyond sales and reservation functionalities, centred on streamlining the operational and distribution requirements of its customer base.
Since 2004, the company has invested €1 billion in R&D and Amadeus's technology has increasingly embraced open systems which provide clients with more flexibility and features, as well as other benefits. As of 2010[update], 85% of its software portfolio was open system based and it expects by the end of 2016 to have fully migrated away from mainframe-based TPF software.
In 2005, Amadeus was delisted from the Paris, Frankfurt and Madrid stock exchanges when BC Partners and Cinven bought their stake from three of the four founding airlines and the rest of the capital floated from institutional and minority shareholders. The transition from distribution system to technology provider was reflected by the change in its corporate name in 2006, when the company name was changed to Amadeus IT Group. In 2009, Amadeus invested about €257 million in R&D. Amadeus was listed on the Spanish Stock Exchanges on 29 April 2010.
Amadeus has acquired:
- 2000: Vacation.com, the largest US marketing network for leisure travel
- 2001: E-Travel, Inc., a supplier of hosted technology products for corporate travel
- 2002: SMART AB, a travel distribution company in Northern Europe
- 2003: Airline Automation (AAI), a robotic PNR processing company In 2006, its name was changed to Amadeus Revenue Integrity.
- 2004-2008: Opodo, a European travel website, which it sold on February 2011 for €450 million
- 2005: Optims, a European hotel software company
- 2006: TravelTainment, a leisure content provider
- 2008: Onerail, a rail IT software supplier
- 2013: Travel Audience GmbH, an online advertising firm
- 2014: Newmarket International, an IT provider for hotels
- 2014: UFIS, an airport IT provider
- 2014: i:FAO, a corporate travel buying software system
- 2015: iTesso, a Property Management System provider for hotels
- AirIT, property and revenue management software for airports
- 2017: Navitaire, a provider for rail and Low Cost Airlines
- 2017: Pyton, an online booking engine supplier
In September 2014, Air France sold a 3% stake in the firm for $438 million.
- In November 2017, Amadeus invested in global mapping tech provider AVUXI.
- 2018: TravelClick, a provider of cloud-based services for the hotel industry, for $1.52 billion
Amadeus has its own data centre in Erding, Germany. In 2010, the Erding complex processed ½ billion transactions per day, and handled, on average, 9,000 user data queries per second, with a system response time of less than 3 milliseconds and an average system uptime of 99.99%.
Amadeus' global operations also include two strategic operation centres in Miami and Sydney and local competency centres in Germany, Thailand, India, Poland, Colombia, Ukraine, and the United Kingdom.
On January 15, 2019, the hacker and activist Noam Rotem discovered a major vulnerability affecting nearly half of all airlines worldwide while booking a flight with Israeli national carrier El Al, he came across a significant security breach that allows anyone to access and change private information on flight bookings. The same breach was then discovered to include 44% of the international carriers market, potentially affecting tens of millions of travelers.
Amadeus CRS is the largest GDS provider in the worldwide travel and tourism industry, with an estimated market share of 37% in 2009. As of December 2010, over 90,000 travel agencies worldwide use the Amadeus system and 58,000 airline sales offices use it as their internal sales and reservations system. Amadeus gives access to bookable content from 435 airlines (including 60 low-cost carriers), 29 car rental companies (representing 36,000 car rental locations), 51 cruise lines and ferry operators, 280 hotel chains and 87,000 hotels, 200 tour operators, 103 rail operators and 116 travel insurance companies.
The Altéa platform is based on a common technical infrastructure and software. With Altéa, airlines outsource their IT operations onto a community platform which allows them to share information with both airline alliance and codeshare agreement partners.
The Altéa suite consists of four main modules: Altéa Reservation, providing booking, pricing and ticketing management through a single interface; Altéa Inventory, providing schedule and seat capacity management on a flight-by-flight basis; Altéa Departure Control, a departure control system software package; and Altéa e-commerce, a software suite for airline e-commerce sales and support.
In 2009, 238 million passengers were boarded by airlines using Amadeus Altéa. Amadeus is extending its Information Technology business with the ongoing development of similar systems for rail companies, hotel chains, airport operators and aircraft ground handling companies.
Contribution to open source projects
Business model and other business lines
The business model of Amadeus is booking fee or transaction based, which means that a fee is taken for each confirmed net booking made in the Amadeus CRS.
In late 1990s, a business division specialized in e-commerce was created.[clarification needed]
In 2000, Amadeus was awarded the development of two new operational applications for British Airways and Qantas: the inventory management and the departure control systems. These products were outside of the core expertise domain of Amadeus and were built with the expertise of the airlines.
- "Amadeus Global Report 2019" (PDF). Amadeus.
- "EbixCash Signs Agreement with Amadeus to Propel its end-to-end travel vision to empower travel agents, and travelers in APAC and UAE". Associated Press. January 15, 2020.
- Batchelor, Daniel (February 6, 2014). "About Amadeus – A brief history". Amadeus.
- "CNMV – Folletos de emisión y OPVs". Cnmv.es. April 14, 2010.
- "Worldwide offices".
- Joseph, Steve (5 July 2012). "Amadeus offices around the world". Amadeus.
- "Amadeus IT Holdings on Forbes Lists". Forbes. May 2016.
- "The World's Largest Public Companies List". Forbes.
- "Amadeus announces 2009 financial performance". Breaking Travel News. 24 March 2010.
- Smith, Gerry (2010-03-23). "Amadeus' Gerry Smith on leaving behind legacy systems". Retrieved 2016-09-06.
- "Amadeus demonstrates resilience with solid 2009 performance and strong second half growth despite challenging travel industry conditions" (Press release). Cision. March 23, 2010.
- "Amadeus Global Report" (PDF). Amadeus.
- "Share Information". Amadeus.
- Cogswell, David (October 30, 2000). "Amadeus acquires Vacation.com". Travel Weekly.
- Olsen, Stefanie. "Short Take: Amadeus buys Vacation.com for $57.3 million". CNET.
- Duncan, Robert S. (July 30, 2001). "Amadeus to Buy Oracle Unit e-Travel To Boost Its Presence in U.S. Market". The Wall Street Journal.
- "Amadeus buys full ownership of SMART AB". Travel Weekly. July 7, 2002.
- "Amadeus Acquires Airline Automation Inc. -- Leading U.S. Airline Services Provider" (Press release). Business Wire. November 18, 2003.
- "Airline Automation (AAI) changes name to Amadeus Revenue Integrity" (Press release). Amadeus. March 16, 2006.
- "Amadeus sells Opodo" (Press release). Amadeus. 9 February 2011.
- May, Kevin (February 9, 2011). "Amadeus sells Opodo for Euro 450M to AXA and Permira". Phocuswire.
- "Amadeus continues diversification with acquisition of rail IT company" (Press release). Amadeus. 10 June 2008.
- "Amadeus completes acquisition of TravelTainment" (Press release). Amadeus. 27 September 2006.
- "Amadeus increases presence in online targeted advertising space with acquisition of Travel Audience" (Press release). Amadeus. 6 June 2013.
- "Amadeus acquires Newmarket International". Amadeus.com. February 2014.
- "Amadeus continues its expansion into the Airport IT space with the acquisition of UFIS Airport Solutions". Amadeus. February 3, 2014.
- May, Kevin (April 3, 2014). "Amadeus to buy corporate travel IT brand i:FAO". Phocuswire.
- May, Kevin (July 21, 2015). "Amadeus acquires iTesso BV". Phocuswire.
- "Amadeus announces acquisition of AirIT" (Press release). Amadeus. April 23, 2015.
- "Amadeus strengthens LCC offering with Navitaire acquisition from Accenture for $830m". April 8, 2017.
- "Amadeus Benelux extends leisure services offering with acquisition of Pyton Travel Technology" (Press release). April 8, 2017.
- Huet, Natalie (10 September 2014). "Air France to reap 339 million euros in cash from Amadeus shares". Reuters.
- "Amadeus Ventures invests in global mapping tech provider AVUXI". Northstar Travel Group. November 9, 2017.
- Kasunich, Caitlin; Panta, Christina (April 10, 2018). "Amadeus Completes Acquisition of TravelClick". Travelclick (Press release).
- "The Amadeus Data Centre". Amadeus.
- Whittaker, Zack (January 15, 2019). "Flaws in Amadeus' airline booking system made it easy to change passenger records". TechCrunch.
- Kollmeyer, Barbara (March 23, 2010). "Amadeus IT Holding plans Spain IPO for 2010". MarketWatch.
- "About Amadeus' company". Amadeus.
- "Amadeus processes record number of airline passengers through its Altéa platform" (Press release). Amadeus. 4 May 2010.
- "Solutions for airlines". Amadeus.
- Dooley, George (May 4, 2010). "Altea CMS Air Travel Booking Platform Aids Sales". Travel Agent Central.
- Yegulalp, Serdar (February 27, 2015). "Look who's helping build Docker -- besides Docker itself". InfoWorld.
- TPF Scoop Archives Archived March 3, 2016, at the Wayback Machine. Blackbeard.com. Retrieved on 2013-08-20.
- "A pick-me-up for travellers thanks to Blacklane and Amadeus" (Press release). Amadeus. March 5, 2015.