Amazon.com, Inc. (// or //) is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the United States. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, Blu-rays, CDs, video downloads/streaming, MP3 downloads/streaming, software, video games, electronics, apparel, furniture, food, toys and jewelry. The company also produces consumer electronics—notably, Amazon Kindle e-book readers, Fire tablets, Fire TV and Fire Phone—and is the world's largest provider of cloud computing services. Amazon also sells certain low-end products like USB cables under its in-house brand AmazonBasics.
Amazon has separate retail websites for United States, United Kingdom & Ireland, France, Canada, Germany, Italy, Spain, the Netherlands, Australia, Brazil, Japan, China, India and Mexico. Amazon also offers international shipping to certain other countries for some of its products. In 2011, it professed an intention to launch its websites in Poland and Sweden.
- 1 History
- 2 Board of directors
- 3 Merchant partnerships
- 4 Locations
- 5 Products and services
- 5.1 Retail goods
- 5.2 Amazon Prime
- 5.3 Consumer electronics
- 5.4 Digital content
- 5.5 Amazon Art
- 5.6 Amazon Instant Video
- 5.7 Private labels and exclusive marketing arrangements
- 5.8 Amazon Web Services
- 5.9 New book content production
- 5.10 Donations
- 5.11 Amazon Local
- 5.12 AmazonWireless
- 5.13 AmazonFresh and Amazon Prime Pantry
- 5.14 Amazon Dash
- 5.15 Amazon Prime Air
- 5.16 Prime Now
- 5.17 Amazon Supply
- 5.18 Other services
- 6 Amazon Studios
- 7 Subsidiaries
- 8 Website
- 9 Amazon sales rank
- 10 Amazon technology
- 11 Multi-level sales strategy
- 12 Revenue
- 13 Controversies
- 14 Lobbying
- 15 Notable businesses founded by former employees
- 16 See also
- 17 References
- 18 Further reading
- 19 External links
The company was founded in 1994, spurred by what Bezos called his "regret minimization framework," which described his efforts to fend off any regrets for not participating sooner in the Internet business boom during that time. In 1994, Bezos left his employment as vice-president of D. E. Shaw & Co., a Wall Street firm, and moved to Seattle. He began to work on a business plan for what would eventually become Amazon.com.
Jeff Bezos incorporated the company as "Cadabra" on July 5, 1994. Bezos changed the name to Amazon a year later after a lawyer misheard its original name as "cadaver". The company went online as Amazon.com in 1995.
Bezos selected the name Amazon by looking through the dictionary, and settled on "Amazon" because it was a place that was "exotic and different" just as he planned for his store to be; the Amazon river, he noted was by far the "biggest" river in the world, and he planned to make his store the biggest in the world. Bezos placed a premium on his head start in building a brand, telling a reporter, "There's nothing about our model that can't be copied over time. But you know, McDonald's got copied. And it still built a huge, multibillion-dollar company. A lot of it comes down to the brand name. Brand names are more important online than they are in the physical world." Additionally, a name beginning with "A" was preferential due to the probability it would occur at the top of any list that was alphabetized.
After reading a report about the future of the Internet which projected annual Web commerce growth at 2,300%, Bezos created a list of 20 products which could be marketed online. He narrowed the list to what he felt were the five most promising products which included: compact discs, computer hardware, computer software, videos, and books. Bezos finally decided that his new business would sell books online, due to the large world-wide demand for literature, the low price points for books, along with the huge number of titles available in print. Amazon was originally founded in Bezos' garage in Bellevue, Washington.
The company began as an online bookstore, an idea spurred off with discussion with John Ingram of Ingram Book (now called Ingram Content Group), along with Keyur Patel who still holds a stake in Amazon. In the first two months of business, Amazon sold to all 50 states and over 45 countries. Within two months, Amazon's sales were up to $20,000/week. While the largest brick and mortar bookstores and mail order catalogs might offer 200,000 titles, an online bookstore could "carry" several times more, since it would have an almost unlimited virtual (not actual) warehouse: those of the actual product makers/suppliers.
Since June 19, 2000, Amazon's logotype has featured a curved arrow leading from A to Z, representing that the company carries every product from A to Z, with the arrow shaped like a smile.
Amazon was incorporated in 1994, in the state of Washington. In July 1995, the company began service and sold its first book on Amazon.com: Douglas Hofstadter's Fluid Concepts and Creative Analogies: Computer Models of the Fundamental Mechanisms of Thought. In October 1995, the company announced itself to the public. In 1996, it was reincorporated in Delaware. Amazon issued its initial public offering of stock on May 15, 1997, trading under the NASDAQ stock exchange symbol AMZN, at a price of US$18.00 per share ($1.50 after three stock splits in the late 1990s).
Amazon's initial business plan was unusual; it did not expect to make a profit for four to five years. This "slow" growth caused stockholders to complain about the company not reaching profitability fast enough to justify investing in, or to even survive in the long-term. When the dot-com bubble burst at the start of the 21st century, destroying many e-companies in the process, Amazon survived, and grew on past the bubble burst to become a huge player in online sales. It finally turned its first profit in the fourth quarter of 2001: $5 million (i.e., 1¢ per share), on revenues of more than $1 billion. This profit margin, though extremely modest, proved to skeptics that Bezos' unconventional business model could succeed. In 1999, Time magazine named Bezos the Person of the Year, recognizing the company's success in popularizing online shopping.
Barnes & Noble sued Amazon on May 12, 1997, alleging that Amazon's claim to be "the world's largest bookstore" was false. Barnes and Noble asserted, "[It] isn't a bookstore at all. It's a book broker." The suit was later settled out of court, and Amazon continued to make the same claim." Walmart sued Amazon on October 16, 1998, alleging that Amazon had stolen Walmart's trade secrets by hiring former Walmart executives. Although this suit was also settled out of court, it caused Amazon to implement internal restrictions and the reassignment of the former Walmart executives.
Acquisitions and investments
- 1998: PlanetAll, a reminder service based in Cambridge, Massachusetts; Junglee, an XML-based data mining startup based in Sunnyvale; Bookpages.co.uk, a UK online book retailer, which became Amazon UK on October 15, 1998; Telebook (www.telebuch.de) was Germany's leading online bookstore, it became Amazon's German online store; Internet Movie Database (IMDb).
- 1999: Alexa Internet a database company; Accept.com a financial services company; Drugstore.com 40% investment in 1999, increased stake in 2000, sold stake to Walgreens in 2011 for a 90% loss; GeoWorks, a wireless communications company, acquisition of a minority interest; Pets.com, purchased a 54 percent stake; LiveBid.com, which produced Internet-based auction software; e-Niche Incorporated comprising Exchange.com, Bibliofind.com (hard-to-find book titles), and Musicfile.com (hard to find music titles); HomeGrocer.com, a 35 percent stake in the online grocer; Gear.com, 49 percent stake (the company was purchased by Overstock.com in 2000); Tool Crib of the North, acquired the online and catalog sales division of the company in October 1999, selling a very wide variety of tools and home improvement items; Convergence Corporation, software to connect wireless devices to the Internet; MindCorps Incorporated, applications for web sites including online chats to web based databases; Della.com, gift registry, expert advice, and personalized gift suggestions, Amazon purchased a 20% stake (in April 2000, the company merged with WeddingChannel.com); Back to Basics Toys, catalog toy store (sold to Scholastic in 2003); Ashford.com, retailer of luxury products, Amazon acquired a 16.6 percent ownership; Leep Technology Inc., developer of on-line database query tools and CRM software.
- 2003: Online music retailer CDNow. By 2011, the website cdnow.com was defunct and in use by a different company.
- 2004: Joyo.com, a Chinese e-commerce website.
- 2005: BookSurge, a print on demand company, and Mobipocket.com, an e-book software company. CreateSpace.com (formerly CustomFlix), a distributor of on-demand DVDs (since expanded to include print on-demand books, CDs, and video), based in Scotts Valley, California. Smallparts.com, an industrial component supplier.
- 2006: Shopbop, a retailer of designer clothing and accessories for women, based in Madison, Wisconsin.
- 2007: dpreview.com, a digital photography review website based in London; Brilliance Audio, the largest independent publisher of audiobooks in the United States.
- 2008: Audible.com; Fabric.com; Box Office Mojo; AbeBooks; Shelfari; (including a 40% stake in LibraryThing and whole ownership of BookFinder.com, Gojaba.com, and FillZ); Reflexive Entertainment, a casual video game development company.
- 2009: Zappos, an online shoe and apparel retailer Lexcycle, SnapTell, an image matching startup, Stanza, a rival e-book reader to Amazon's Kindle.
- 2010: Touchco., Woot, Quidsi, BuyVIP, Amie Street.
- 2010: Toby Press
- 2011: LoveFilm, The Book Depository, Pushbutton, Yap
- 2012: Kiva Systems, Teachstreet, Evi
- 2013: IVONA Software, Goodreads, Liquavista,
- 2014: Double Helix Games, comiXology, Twitch
- 2015: Annapurna Labs, a chip designer based in Yokneam, Israel
- 2008: Engine Yard, a Ruby-on-Rails platform as a service (PaaS) company.
- 2010: LivingSocial, a local deal site.
- 2014: Acquire .buy domain in an auction for $4,588,888
- 2014 : Amazon Announces Additional US $2 Billion Investment in India in June 2014
- 2004: A9.com, a company focused on researching and building innovative technology.
- 2004: Lab126, developers of integrated consumer electronics such as the Kindle.
- 2007: Endless.com, an e-commerce brand focusing on shoes.
- 2007: Brilliance Audio, the largest independent audiobook producer in the US.
Amazon owns over 40 subsidiaries, including Zappos, Diapers.com, Kiva Systems, Goodreads, Teachstreet, and IMDb.
Board of directors
As of November 2014, the board of directors is:
- Jeff Bezos, President, CEO and Chairman
- Tom Alberg, Managing partner, Madrona Venture Group
- John Seely Brown, Visiting Scholar and Advisor to the Provost at USC
- Bing Gordon, partner, Kleiner Perkins Caufield & Byers
- Jamie Gorelick, partner, Wilmer Cutler Pickering Hale and Dorr
- Alain Monié, CEO, Ingram Micro
- Jon Rubinstein, former Chairman and CEO, Palm, Inc.
- Thomas O. Ryder, former Chairman and CEO, Reader's Digest Association
- Patty Stonesifer, President and CEO, Martha's Table
Until June 30, 2006, typing ToysRUs.com into a browser would bring up Amazon.com's "Toys & Games" tab; however, this relationship was terminated due to a lawsuit. Amazon also hosted and managed the website for Borders bookstores but this ceased in 2008. From 2001 until August 2011, Amazon hosted the retail website for Target.
Amazon.com operates retail websites for Sears Canada, bebe Stores, Marks & Spencer, Mothercare, and Lacoste. For a growing number of enterprise clients, currently including the UK merchants Marks & Spencer, Benefit Cosmetics' UK entity, edeals.com, and Mothercare, Amazon provides a unified multichannel platform where a customer can interact with some people they call the retail website, standalone in-store terminals, or phone-based customer service agents. Amazon Web Services also powers AOL's Shop@AOL.
On October 18, 2011, Amazon.com announced a partnership with DC Comics for the exclusive digital rights to many popular comics, including Superman, Batman, Green Lantern, The Sandman, and Watchmen. The partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their shelves.
In November 2013, Amazon.com announced a partnership with the United States Postal Service to begin delivering orders on Sundays. The service, included with Amazon’s standard shipping rates, initiated in metropolitan areas of Los Angeles and New York due to the high-volume and inability to deliver timely, with plans to expand into Dallas, Houston, New Orleans, and Phoenix by 2014.
The company's global headquarters are in 14 buildings in Seattle's South Lake Union neighborhood. The European headquarters are in Luxembourg's capital, Luxembourg City. In Seattle, as of 2012[update], a three-tower headquarters near Amazon's existing buildings with a capacity of 12,000 employees is under construction.
Software development centers
While much of Amazon's software development occurs in Seattle, the company employs software developers in centers across the globe. Some of these sites are run by an Amazon subsidiary called A2Z Development.
- North America
- USA: Austin, Texas; Cambridge, Massachusetts; Herndon, Virginia; Irvine, California; Charleston, South Carolina; Cupertino, California; Orange County, California; San Francisco; San Luis Obispo, California; Seattle; New York and Tempe, Arizona
- Canada: Vancouver, British Columbia; Toronto, Ontario; and Mississauga, Ontario
- South Africa: Cape Town
Customer service centers
- United States: Kennewick, Washington; Huntington, West Virginia; Grand Forks, North Dakota; Winchester, Kentucky
- India: Bangalore, Hyderabad, Chennai, Gurgaon and Pune
- South Africa: Cape Town
- Philippines: Concentrix CyberWest, EGS Manila, Convergys Cebu, Convergys Bacolod, Convergys MDC100 Libis
- China: Chengdu
- Germany: Berlin, Regensburg
- Ireland: Cork
- Morocco: Sala al Jadida
- UK: Edinburgh, Scotland
- Japan: Sapporo
- Costa Rica: Heredia and San Jose
- Uruguay: Montevideo
- Italy: Cagliari
- Jamaica: Kingston
Fulfillment and warehousing
Fulfillment centers are located in the following cities, often near airports. These centers also provide warehousing and order-fulfillment for third-party sellers:. Amazon Fulfillment centers can also provide warehousing and order-fulfillment for third-party sellers for an extra fee. Third-party sellers can use Fulfillment by Amazon, or FBA, to sell on other platforms as well, such as eBay or their own websites.
Warehouses are large and each has hundreds of employees. Employees are responsible for four basic tasks: unpacking and inspecting incoming goods; placing goods in storage and recording their location; picking goods from their computer recorded locations to make up an individual shipment; and shipping. A computer that records the location of goods and maps out routes for pickers plays a key role: employees carry hand-held computers which communicate with the central computer and monitor their rate of progress. A picker may walk 10 or more miles a day. In the United Kingdom initial staffing was provided by Randstad Holding and other temporary employment agencies. Some workers are accepted as Amazon employees and granted pension and shares of stock; others are dismissed. "When we have permanent positions available, we look to the top performing temporary associates to fill them." Development of a high level of automation is anticipated in the future following Amazon's 2012 acquisition of Kiva Systems, a warehouse automation company.
- North America
- United States Of America (Fulfillment Center Codes)
- Goodyear, Arizona (PHX5)
- Phoenix, Arizona (PHX3, PHX7)
- San Bernardino, California (ONT2, ONT5)
- Patterson, California (OAK3)
- Tracy, California (OAK4)
- Stockton, California (XUSD)
- Newark, California (OAK5)
- Moreno Valley, California (ONT6/ONT8)
- Redlands, California (ONT9)
- Windsor Locks, Connecticut (BDL1)
- Middletown, Delaware (PHL7)
- New Castle, Delaware (PHL1)
- Davenport, Florida (MCO5)
- Ruskin, Florida (South of Tampa) (TPA1)
- Lakeland, Florida (Eastern Tampa Bay Area) (TPA2)
- Doral, Florida (Miami) (MIA5)
- East Point, Georgia (ATL6)
- Jeffersonville, Indiana (SDF8)
- Plainfield, Indiana (IND2, IND3, IND5)
- Whitestown, Indiana (IND1, XUSE)
- Indianapolis, Indiana (IND4)
- Chicago, Illinois (under construction)
- Coffeyville, Kansas (closing Feb 2015) (TUL1)
- Lenexa, Kansas (MCI5)
- Campbellsville, Kentucky (SDF1)
- Hebron, Kentucky (CVG1, CVG2, CVG3, CVG5, CVG7)
- Lexington, Kentucky (LEX1, LEX2)
- Louisville, Kentucky (SDF2)
- Shepherdsville, Kentucky (SDF4, SDF6, SDF7, SDF9)
- Baltimore, Maryland (BWI2, BWI5)
- Stoughton, Massachusetts (BOS5)
- Fernley, Nevada (scheduled to close) (RN01)
- North Las Vegas, Nevada (LAS2)
- Reno, Nevada (RN02)
- Nashua, New Hampshire (BOS1)
- Avenel, New Jersey (EWR5, EWR7)
- Robbinsville, New Jersey (EWR4)
- Swedesboro, New Jersey (EWR6)
- Concord, North Carolina (CLT5)
- Carlisle, Pennsylvania (MDT1, PHL4, PHL6, PHL9, XUSC)
- Hazleton, Pennsylvania (AVP1)
- Lewisberry, Pennsylvania (PHL5)
- Breinigsville, Pennsylvania (ABE2, ABE3)
- Harrisburg, Pennsylvania (ABE5)
- Pittsburgh, Pennsylvania (PIT1)
- West Columbia, South Carolina (CAE1)
- Spartanburg, South Carolina (GSP1)
- Chattanooga, Tennessee (CHA1)
- Charleston, Tennessee (CHA2)
- Lebanon, Tennessee (BNA1, BNA2)
- Murfreesboro, Tennessee (BNA3)
- Nashville, Tennessee (BNA5)
- Coppell, Texas (DFW6)
- Fort Worth, Texas (DFW7)
- Humble, Texas (HOU1)
- San Marcos, Texas (opening in 2017)
- Schertz, Texas (near San Antonio) (SAT1)
- Chester, Virginia (RIC2, RIC3)
- Petersburg, Virginia (RIC1)
- Bellevue, Washington (SEA6, SEA8)
- DuPont, Washington (BFI3)
- Sumner, Washington. (BFI1)
- Kent, Washington (BFI4)
- Kenosha, Wisconsin (MKE1, MKE5)
- United States Of America (Fulfillment Center Codes)
- United Kingdom, as of 2014[update], 8 in operation
- Slovakia: Bratislava (2011)
- Audible.com (subsidiary) Headquarters at 1 Washington Park in Newark, New Jersey.
- Zappos.com Headquarters in Las Vegas.
- Woot Headquarters in Carrollton, Texas.
Closed fulfillment, warehousing and customer service locations
These US distribution centers have been closed: SDC Seattle Distribution Center, located in Georgetown, just south of downtown Seattle; Red Rock, Nevada; Chambersburg, Pennsylvania; Munster, Indiana; and McDonough, Georgia. From 2000 until February 2001, there was an Amazon customer service based in The Hague, Netherlands.
Products and services
Amazon product lines include several media (books, DVDs, music CDs, videotapes, and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry and watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games.
The company launched amazon.com Auctions, a web auctions service, in March 1999. However, it failed to chip away at the large market share of the industry pioneer, eBay. Later, the company launched a fixed-price marketplace business, zShops, in September 1999, and the now defunct partnership with Sotheby's, called Sothebys.amazon.com, in November. Auctions and zShops evolved into Amazon Marketplace, a service launched in November 2000 that let customers sell used books, CDs, DVDs, and other products alongside new items. As of October 2014, Amazon Marketplace is the largest of its kind, followed by similar marketplaces from Sears, Rakuten and Newegg.
In August 2007, Amazon announced AmazonFresh, a grocery service offering perishable and nonperishable foods. Customers could have orders delivered to their homes at dawn or during a specified daytime window. Delivery was initially restricted to residents of Mercer Island, Washington, and was later expanded to several ZIP codes in Seattle proper. AmazonFresh also operated pick-up locations in the suburbs of Bellevue and Kirkland from summer 2007 through early 2008.
In 2012, Amazon announced the launch of Vine.com for buying green products, including groceries, household items, and apparel. It is part of Quidsi, the company that Amazon bought in 2010 that also runs the sites Diapers.com (baby), Wag.com (pets), and YoYo.com (toys). Amazon also owns other e-commerce sites like Shopbop.com, Woot.com, and Zappos.com.
Amazon's Subscribe & Save program offers a discounted price on an item (usually sold in bulk), free shipping on every Subscribe & Save shipment, and automatic shipment of the item every one, two, three, or six months.
In 2013, Amazon launched its site in India, amazon.in. It has started with electronic goods and plans to expand into fashion apparel, beauty, home essentials, and healthcare categories by the end of 2013. In July 2014, Amazon had said it will invest $2 billion (Rs 12,000 crore) in India to expand business, after its largest Indian rival Flipkart announced $1 billion in funding.
In 2014, Amazon sold 63% of all books bought online and 40% of all books sold overall.
Fulfillment by Amazon Small and Light is a service introduced in 2015 that will provide fulfillment for small, light items from a center in Florence, Kentucky. The service will offer free standard shipping for small, light, low-value items offered on the site by 3rd party sellers.
In 2005, Amazon announced the creation of Amazon Prime, a membership offering free two-day shipping within the contiguous United States on all eligible purchases for a flat annual fee of $79 (equivalent to $95 in 2015), as well as discounted one-day shipping rates. Amazon launched the program in Germany, Japan, and the United Kingdom in 2007; in France (as "Amazon Premium") in 2008, in Italy in 2011, and in Canada in 2013.
Amazon Prime membership in Germany, the United Kingdom, and the United States also provides Amazon Instant Video, the instant streaming of selected movies and TV shows at no additional cost. In November 2011, it was announced that Prime members have access to the Kindle Owners’ Lending Library, which allows users to borrow certain popular Kindle ebooks for free reading on Kindle hardware, up to one book a month, with no due date.
In March 2014, Amazon announced an increase in the annual membership fee for Amazon Prime, from $79 to $99. Shortly after this change, Amazon announced Prime Music, a service whose members can get unlimited, ad-free streaming of over a million songs and access to curated playlists. In November 2014, Amazon added Prime Photos, which allows unlimited photo storage in the users' Amazon cloud drive. In March 2015, Amazon is expanding that service as a paid offering to cover other kinds of content, and to users outside of its loyalty program. Unlimited Cloud Storage will let users get either unlimited photo storage or “unlimited everything” — covering all kinds of media from videos and music through to PDF documents — respectively for $11.99 or $59.99 per year. Amazon also began offering free same-day delivery to Prime members in 14 U.S. metropolitan areas in May 2015.
In April 2015, Amazon started a partnership with Audi and DHL in order to get deliveries on the trunk of Audi cars. This project is only available on the Munich (Germany) area to some Audi connected car users.
In July 2015, Amazon Prime announced that it would be signing Jeremy Clarkson, Richard Hammond, and James May to begin working on a new car series due to be released in 2016.
In November 2007, Amazon launched Amazon Kindle, an e-book reader which downloads content over "Whispernet", via Sprint's EV-DO wireless network. The screen uses E Ink technology to reduce battery consumption and to provide a more legible display. As of July 2014, there are over 2.7 million titles available for purchase at the Kindle Store.
In September 2011, Amazon announced its entry into the tablet computer market by introducing the Kindle Fire, which runs a customized version of the operating system Android. The low pricing of Fire ($199 USD) was widely perceived as a strategy backed by Amazon's revenue from its content sales, to be stimulated by sales of the Fire.
In September 2012, Amazon unveiled the second generation tablet, called the Kindle Fire HD. On September 25, 2013, Amazon.com unveiled its third generation tablet, called the Kindle Fire HDX. In October 2013, the sixth generation Kindle was released.
In April 2014, Amazon announced its Amazon Fire TV set-top box system, a device targeted to compete with such systems like Apple TV or Google's Chromecast device. The Amazon set-top box allows for streaming videos from sites like Amazon's own streaming service as well as others such as Netflix or Hulu. The device also supports voice search for movies, as well as gaming, which includes special versions of Minecraft, Asphalt 8, and The Walking Dead. Amazon announced the Fire TV Stick in October 2014. The device replicates much of the functionality of the Fire TV.
Amazon's Honor System was launched in 2001 to allow customers to make donations or buy digital content, with Amazon collecting a percentage of the payment plus a fee; however, the service was discontinued in 2008 and replaced by Amazon Payments.
In January 2008, Amazon began distributing its MP3 service to subsidiary websites worldwide and, in December 2008, Amazon MP3 was made available in the UK. At the launch of Amazon MP3 in the UK, over 3 million Digital Rights Management (DRM)-free songs were made available to consumers, with prices that started at 59p, compared to Apple's 79p starting price.
In July 2010, Amazon announced that e-book sales for its Kindle reader outnumbered sales of hardcover books for the first time ever during the second quarter of 2010. Amazon claims that, during that period, 143 e-books were sold for every 100 hardcover books, including hardcovers for which there is no digital edition; and during late June and early July, sales rose to 180 digital books for every 100 hardcovers.
On March 22, 2011, Amazon launched the Amazon Appstore for Android devices and the service was made available in over 200 countries. Also in 2011, Amazon announced that it was releasing a Mac download store to offer dozens of games and hundreds of pieces of software for Apple computers.
In January 2013, Amazon launched AutoRip, a digital music service. The service allows customers to receive a free MP3 copy of select CDs purchased through Amazon. Amazon announced in September 2013 that it would launch Kindle MatchBook in October 2013, a similar service for books allowing customers who buy books from Amazon to acquire an e-book copy for free, or at a discounted price of US$3 or less. MatchBook was launched on the company's site on October 29, 2013.
In October 2008, Amazon acquired game developer and distributor Reflexive Entertainment. This studio continued to develop games for PC, Mac and Kindle eReaders under the brands Reflexive and Amazon Digital Services. Notable titles include Every Word for Kindle Paperwhite and Airport Mania for Kindle Fire, Android, iOS Windows and Mac.
In August 2012, Amazon announced it would be adding a gaming department to its company titled Amazon Game Studios. Amazon stated that it would introduce "innovative, fun and well-crafted games" to consumers. According to the Amazon Game Studios website, the last game that was launched by the department was Amazon's first ever mobile game Air Patriots, released on November 1, 2012.
On February 6, 2014, Amazon confirmed the acquisition of the gaming company Double Helix Games without any indication of the financial terms. The 75 Double Helix employees were to become Amazon employees and their Orange County, California, headquarters was to remain their operating base. Amazon informed the TechCrunch media company that it "acquired Double Helix as part of our [Amazon's] ongoing commitment to build innovative games for customers" and confirmed that Double Helix's current game roster and other future developments will receive support following the acquisition.
On August 25, 2014, Amazon announced its intent to acquire the video game streaming website Twitch for $970 million. The acquisition of Twitch is expected to help Amazon drive Internet traffic and potentially boost its Prime membership program, and promote its video ad and Fire TV set top box business.
In August 2013 Amazon launched Amazon Art as an online marketplace selling original and limited edition fine art from selected galleries. The initial 40000 items listed for sale included Norman Rockwell's painting Willie Gillis: Package from Home priced at $4.85 million, L'Enfant a la tasse by Claude Monet for $1.45 million and Andy Warhol's Sachiko for $45 000.
Amazon Instant Video
Amazon Instant Video is an Internet video on demand service by Amazon in the United States, United Kingdom, Japan, Austria and Germany. There are plans to offer the video streaming service in India sometime in 2015.
Private labels and exclusive marketing arrangements
In August 2005, Amazon began selling products under its own private label, "Pinzon"; the trademark applications indicated that the label would be used for textiles, kitchen utensils, and other household goods. In March 2007, the company applied to expand the trademark to cover a more diverse list of goods and to register a new design consisting of the "word PINZON in stylized letters with a notched letter "O" which appears at the "one o'clock" position". Coverage by the trademark grew to include items such as paints, carpets, wallpaper, hair accessories, clothing, footwear, headgear, cleaning products, and jewelry. In September 2008, Amazon filed to have the name registered. USPTO has finished its review of the application, but Amazon has yet to receive an official registration for the name.
An Amazon.com exclusive is a product, usually a DVD, that is available exclusively on Amazon.com. Some DVDs are produced by the owner of the film or product, while others are produced by Amazon.com itself. The DVDs produced by Amazon are made using its "CreateSpace" program, in which DVDs are created, upon ordering, using DVD-R technology. The DVDs are then shipped about two days later. Some DVDs (such as the Jersey Shore Season 1 or The Unusuals Season 1) are released first as an Amazon.com exclusive for a limited time before being released elsewhere. On May 23, 2011, Amazon.com allowed customers to download Lady Gaga's Born This Way album for 99 cents, resulting in some downloads being delayed, due to an extremely high volume of downloads.
Amazon Web Services
Amazon launched Amazon Web Services (AWS) in 2002, which provides programmatic access to latent features on its website.
In March 2006, Amazon launched an online storage service called Amazon Simple Storage Service (Amazon S3). An unlimited number of data objects, from 1 byte to 5 terabytes in size, can be stored in S3 and distributed via HTTP or BitTorrent. The service charges monthly fees for data stored and transferred. In 2006, Amazon introduced Amazon Simple Queue Service (Amazon SQS), a distributed queue messaging service, and product wikis (later folded into Amapedia) and discussion forums for certain products using guidelines that follow standard message board conventions.
Also in 2006, Amazon introduced Amazon Elastic Compute Cloud (Amazon EC2), a virtual site farm, allowing users to use the Amazon infrastructure to run applications ranging from running simulations to web hosting. In 2008, Amazon improved the service by adding Elastic Block Store (EBS), offering persistent storage for Amazon EC2 instances and Elastic IP addresses, and offering static IP addresses designed for dynamic cloud computing. Amazon introduced SimpleDB, a database system, allowing users of its other infrastructure to utilize a high-reliability, high-performance database system. In 2008, Amazon graduated EC2 from beta to "Generally Available" and added support for the Microsoft Windows platform.
Amazon continues to refine and add services to AWS, adding such services as Scalable DNS service (Amazon Route 53), payment handling, and AWS specific APIs for its Mechanical Turk service.
In November 2012 at AWS' web developer conference in Las Vegas it announced it was targeting large companies as cloud storage clients. It will further cut its S3 prices to customers with long-term contracts in its "Redshift" storage service launching in 2013.
In March 2013 Amazon announced its Mobile Ads API for developers. The new Ads API can be used on apps distributed on any Android platform as long as the app is also available on Amazon’s Appstore.
New book content production
|This article needs additional citations for verification. (June 2015)|
Amazon Publishing is Amazon's publishing unit. It is composed of AmazonEncore, AmazonCrossing, Montlake Romance, Thomas & Mercer, 47 North, and Powered by Amazon. Additional imprints are planned.
Launched in 2005, Amazon Shorts offered exclusive short stories and non-fiction pieces from best-selling authors for immediate download. By June 2007, the program had over 1,700 pieces and was adding about 50 new pieces per week. The program was discontinued on June 1, 2010.
Amazon also created "channels" to benefit certain causes. In 2004, Amazon allowed customers to donate $5 to $200 to the campaigns of 2004 US presidential hopefuls, providing links that raised $300,000 for the candidates. Amazon has periodically reactivated a Red Cross donation channel after crises such as Hurricane Sandy, Hurricane Katrina, and the 2004 earthquake and tsunami in the Indian Ocean. By January 2005, nearly 200,000 people had donated over $15.7 million in the US.
Amazon Local is a daily deal service launched in June 2011 in Boise, Idaho. As of 2013[update], Amazon Local offers daily deals to over 100 regions in 36 U.S. states. Amazon Local also acts as a deal aggregator; some of the deals are actually offered through LivingSocial, a firm in which Amazon has heavily invested.
It was launched gradually in the United Kingdom on August 29, 2012, starting in London and expanding to more towns and cities.
AmazonFresh and Amazon Prime Pantry
AmazonFresh is a home grocery delivery service first trialed in 2007, and later made available in Seattle, Los Angeles, San Francisco, California, San Diego, Brooklyn, New York and Philadelphia, PA.
On March 31, 2015, Amazon.com announced that it was expanding Amazon Dash to include an Amazon Dash Button and an Amazon Replenishment Service.
Amazon Prime Air
60 Minutes announced on December 1, 2013 that Amazon Prime Air was a possible future delivery service expected to be in development for several more years. In concept, the process would use drones to deliver small packages (less than five pounds) within 30 minutes by flying short distances (10–20 km) from local Amazon Fulfillment Centers. The project will require the FAA (Federal Aviation Administration) to approve commercial use of unmanned drones.
Such approval could be in place as early as 2015, and Amazon expects to be ready at that time. In July 2014 it was revealed the company was developing its 8th and 9th drone prototypes, some that could fly 50 miles an hour and carry 5-pound packages, and had applied to the FAA to test them.
In December 2014, Amazon announced that as a benefit to Prime members, parts of Manhattan, in New York City, could get products delivered to them within one hour for a fee of $7.99, or within two hours for no additional fee. 25,000 daily essential products are available with this delivery service. In February 2015, this service was extended to include all of Manhattan. It has since been expanded to include parts of Miami, Baltimore, Dallas, Atlanta, Austin domestically, and internationally to London and Birmingham, UK.
Amazon Supply, launched in 2012, offers industrial and scientific components and Maintenance, Repair and Operations (MRO) supplies. Amazon Supply was developed based on experience operating Smallparts.com, acquired in 2005. (The Smallparts.com brand was discontinued with the launch of Amazon Supply.) While Amazon Supply uses the same order fulfillment and distribution system as Amazon.com, its online retailer services customers in over 220 countries worldwide.
Also in 2007, Amazon launched Amazon Vine, which allows reviewers free access to prerelease products from vendors in return for posting a review, as well as a payment service specifically targeted at developers, Amazon FPS.
IMDb and Amazon launched a website called SoundUnwound for browsing music metadata with wiki-like user contribution in September 2007; this data was also used for Amazon's Artist Pages. Soundunwound ceased existence on June 18, 2012, and the site redirected to Amazon.
Amazon Connect enables authors to post remarks on their book pages to customers.
Amazon Webstore allows businesses to create custom e-commerce websites using Amazon technology. Sellers can select the category ( and keywords) for their business, and pay a commission of 1-2%, plus credit-card processing fees and fraud protection, and a subscription fee which ranges from $0 to $39.99 per month depending on the bundle option for an unlimited number of listings. Amazon has chosen very few companies to become an implementation solution provider: They are Qlick Cart, 4C Media, Absolute Webstores, atmosol, eCatalog, Explore Consulting, GoWebBaby, Kaushalam, KLoc Technologies, Luxor Design, SynapseIndia, and V Group. These companies encourage traders to have their own webstore with easy guidance and solutions.
In August 2014, Amazon launched a credit card reader. Merchants can use it to conduct payments through a smartphone or tablet.
In 2014, Amazon launched a feature called "make an offer" that allows customers to place a bid to 3rd party sellers, rather than buy outright. However, unlike eBay, the feature is not an auction but rather a one-to-one bid where the customer haggles privately with the seller.
In January 2015, Amazon announced its own email and scheduling service dubbed WorkMail developed by Amazon Web Services, the cloud computing unit of Amazon Inc. The Amazon email service is expected to bring in $10 billion extra revenue to the company.
In March 2015, Amazon launched a new on-demand service, Amazon Home Services for all sorts of housework.
In April 2015, Amazon rolled out a new travel site called Amazon Destinations, which focuses on helping customers find "getaway destinations" within driving distance of their homes. Currently Amazon Destinations features hotel selections in three U.S. metro areas: L.A., New York and Seattle.
Amazon Studios is Amazon.com's division that develops television shows, movies and comics from online submissions and crowd-sourced feedback. It was started in late 2010. Content would be distributed through Amazon Instant Video, Amazon’s digital video streaming service, and a competitor to services like Netflix and Hulu. For film, Warner Bros. is a partner.
Companies owned by Amazon that operate under their own brand.
Audible.com is a seller and producer of spoken audio entertainment, information, and educational programming on the Internet. Audible sells digital audiobooks, radio, and TV programs, and audio versions of magazines and newspapers. Through its production arm, Audible Studios, Audible has also become the world's largest producer of downloadable audiobooks. On January 31, 2008 Amazon announced it would buy Audible for about $300 million. The deal closed in March 2008, and Audible became a subsidiary of Amazon.
Brilliance Audio is an audiobook publisher founded in 1984 by Michael Snodgrass in Grand Haven, Michigan. The company produced its first 8 audio titles in 1985. The company was purchased by Amazon in 2007 for an undisclosed amount. At the time of the acquisition Brilliance was producing 12-15 new titles a month. It operates as an independent company within Amazon.
In 1984, Brilliance Audio invented a technique for recording twice as much on the same cassette. The technique involved recording on each of the two channels of each stereo track. It has been credited with revolutionizing the burgeoning audiobook market in the mid-1980s since it made unabridged books affordable.
ComiXology is a cloud-based digital comics platform with over 200 million comic downloads as of September 2013. It offers a selection of more than 40,000 comic books and graphic novels across Android, iOS, Kindle Fire, and Windows 8 devices, and over the Internet. Amazon bought the company in April 2014.
Goodreads is a "social cataloging" website founded in December 2006 and launched in January 2007 by Otis Chandler, a software engineer and entrepreneur, and Elizabeth Chandler. The website allows individuals to freely search Goodreads' extensive user-populated database of books, annotations, and reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also create their own groups of book suggestions and discussions. In December 2007, the site had over 650,000 members and over 10,000,000 books had been added. Amazon bought the company in March 2013.
Shelfari is a social cataloging website for books. Shelfari users build virtual bookshelves of the titles which they own or have read, and they can rate, review, tag, and discuss their books. Users can also create groups that other members may join, create discussions, and talk about books, or other topics. Recommendations can be sent to friends on the site for what books to read. Amazon bought the company in August 2008.
The domain amazon.com attracted at least 615 million visitors annually by 2008, twice the number of Walmart. Amazon attracts approximately 65 million customers to its US website per month. The company has also invested heavily on a massive amount of server capacity for its website, especially to handle the excessive traffic during the December Christmas holiday season.
Results generated by Amazon's search engine are partly determined by promotional fees.
Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. Customers may comment or vote on the reviews, indicating whether they found a review helpful to them. If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.
When publishers asked Bezos why Amazon would publish negative reviews, he defended the practice by claiming that amazon.com was "taking a different approach ... we want to make every book available—the good, the bad, and the ugly ... to let truth loose".
Although reviews are attributed to the credit-card name of the reviewer, there have been cases of positive reviews being written and posted by a public relations company on behalf of its clients, and instances of writers using pseudonyms to leave negative reviews of their rivals' works.
Following the listing of Untouchable: The Strange Life and Tragic Death of Michael Jackson, a disparaging biography of Michael Jackson by Randall Sullivan, his fans, organized via social media as "Michael Jackson's Rapid Response Team to Media Attacks" bombarded Amazon with negative reviews and negative ratings of positive reviews.
"Search Inside the Book" is a feature which allows customers to search for keywords in the full text of many books in the catalog. The feature started with 120,000 titles (or 33 million pages of text) on October 23, 2003. There are currently about 300,000 books in the program. Amazon has cooperated with around 130 publishers to allow users to perform these searches.
To avoid copyright violations, amazon.com does not return the computer-readable text of the book. Instead, it returns a picture of the matching page, instructs the web browser to disable printing, and puts limits on the number of pages in a book a single user can access. Additionally, customers can purchase online access to some of the same books via the "Amazon Upgrade" program.
Amazon derives many of its sales from third-party sellers who sell products on Amazon (around 40% in 2008). Associates receive a commission for referring customers to Amazon by placing links to Amazon on their websites, if the referral results in a sale. Worldwide, Amazon has "over 900,000 members" in its affiliate programs. According to W3Techs the Amazon Affiliate Program is used by 1.2% of all websites, and it is the second most popular advertising network after Google Ads. It is frequently used by websites and non-profits to provide a way for supporters to earn them commission. Amazon reported over 1.3 million sellers sold products through Amazon's websites in 2007. Unlike eBay, Amazon sellers do not have to maintain separate payment accounts; all payments are handled by Amazon.
Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services (AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon products within another website, or linked to another website. In June 2010, Amazon Seller Product Suggestions was launched (rumored to be internally called "Project Genesis") to provide more transparency to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested are based on customers' browsing history.
Amazon sales rank
The Amazon sales rank (ASR) provides an indication of the popularity of a product sold on any Amazon locale. It is a relative indicator of popularity that is updated hourly. Effectively, it is a "best sellers list" for the millions of products stocked by Amazon. While the ASR has no direct effect on the sales of a product, it is used by Amazon to determine which products to include in its best-sellers lists. Products that appear in these lists enjoy additional exposure on the Amazon website, and this may lead to an increase in sales. In particular, products that experience large jumps (up or down) in their sales ranks may be included within Amazon's lists of "movers and shakers"; such a listing provides additional exposure that might lead to an increase in sales. For competitive reasons, Amazon does not release actual sales figures to the public. However, Amazon has now begun to release point of sale data via the Nielsen BookScan service to verified authors. While the ASR has been the source of much speculation by publishers, manufacturers and marketers, Amazon itself does not release the details of its sales rank calculation algorithm. In addition, it states:
Please keep in mind that our sales rank figures are simply meant to be a guide of general interest for the customer and not definitive sales information for publishers—we assume you have this information regularly from your distribution sources—Amazon.com Help, 
Customer Relationship Management (CRM) and Information Management (IM) support Amazon’s business strategy. The core technology that keeps Amazon running is Linux-based. As of 2005[update], Amazon had the world’s three largest Linux databases, with capacities of 7.8 TB, 18.5 TB, and 24.7 TB. The central data warehouse of Amazon is made of 28 Hewlett Packard servers with four CPUs per node running Oracle database software. Amazon’s technology architecture handles millions of back-end operations every day, as well as queries from more than half a million third-party sellers. With hundreds of thousands of people sending their credit card numbers to Amazon’s servers every day, security becomes a major concern. Amazon employs Netscape Secure Commerce Server using the Secure Socket Layer protocol which stores all credit card details in a separate database. The company also records data on customer buyer behavior which enables them to offer or recommend to an individual specific item, or bundles of items based upon preferences demonstrated through purchases or items visited.
On January 31, 2013 Amazon experienced an outage that lasted approximately 49 minutes, leaving its site inaccessible to some customers.
On May 5, 2014 Amazon unveiled a partnership with Twitter. Twitter users can link their accounts to an Amazon account and automatically add items to their shopping carts by responding to any tweet with an Amazon product link bearing the hashtag #AmazonCart. Customers never leave the Twitter feed, and the product is waiting for them when they go to the Amazon website.
Multi-level sales strategy
Amazon employs a multi-level e-commerce strategy. Amazon started off by focusing on Business-to-Consumer relationships between itself and its customers, and Business-to-Business relationships between itself and its suppliers but it then moved to incorporate Customer-to-Business transactions as it realized the value of customer reviews as part of the product descriptions. It now also facilitates customer to customer with the provision of the Amazon marketplace which act as an intermediary to facilitate consumer to consumer transactions. The company lets almost anyone sell almost anything using its platform. In addition to affiliate program that lets anybody post Amazon links and earn a commission on click through sales, there is now a program which let those affiliates build entire websites based on Amazon’s platform.
Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their own websites. The sales are processed through Amazon.com and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at a fixed price. Amazon also employs the use of drop shippers or meta sellers. These are members or entities that advertise goods on Amazon who order these goods direct from other competing websites but usually from other Amazon members. These meta sellers may have millions of products listed, have large transaction numbers and are grouped alongside other less prolific members giving them credibility as just someone who has been in business for a long time. Markup is anywhere from 50% to 100% and sometimes more, these sellers maintain that items are in stock when the opposite is true. As Amazon increases their dominance in the marketplace these drop shippers have become more and more commonplace in recent years.
Over the 2000-2010 decade, Amazon has developed a customer base of around 30 million people. Amazon.com is primarily a retail site with a sales revenue model. Amazon makes its money by taking a small percentage of the sale price of each item that is sold through its website. Amazon also allows companies to advertise their products by paying to be listed as featured products.
Since its founding, the company has attracted criticism and controversy from multiple sources over its actions. These include: luring customers away from the site's brick and mortar competitors, poor warehouse conditions for workers; anti-unionization efforts; Amazon Kindle remote content removal; taking public subsidies; its "1-Click patent" claims; anti-competitive actions; price discrimination; various decisions over whether to censor or publish content such as the WikiLeaks website; LGBT book sales rank; and works containing libel, facilitating dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon. Companies like Groupon, eBay, and Taap.it countered Amazon's promotion by offering $10 off from their products. The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle." In July 2014 the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent.
Sales and use taxes
Poor working conditions
Amazon has attracted widespread criticism by both current and former employees, as well as the media and politicians for poor working conditions. In 2011 it was publicized that at the Breinigsville, Pennsylvania warehouse, workers had to carry out work in 100 °F (38 °C) heat, resulting in employees becoming extremely uncomfortable and suffering from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air as "managers were worried about theft". Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees.
Some workers, "pickers", who travel the building with a trolley and a handheld scanner "picking" customer orders can walk up to 15 miles during their workday, and if they fall behind on their targets, they can be reprimanded. The handheld scanners feed back to the employee real-time information on how fast or slowly they are going' the scanners also serve to allow Team Leads and Area Managers to track the specific locations of employees and how much "idle time" they gain when not working. In a German television report broadcast in February 2013, journalists Diana Löbl and Peter Onneken conducted a covert investigation at the distribution center of Amazon in the town of Bad Hersfeld in the German state of Hessen. The report highlights the behavior of some of the security guards, themselves being employed by a third party company, who apparently either had a Neo-nazi background or deliberately dressed in Neo-Nazi apparel, and who were intimidating foreign and temporary female workers at its distribution centres. The third party security company involved was delisted by Amazon as a business contact shortly after that report.
In March 2015, it was reported in The Verge that Amazon will be removing 18 month long non-compete clauses from its US employment contracts for hourly-paid workers, after criticism that it was acting unreasonably in preventing such employees from finding other work. Even short-term temporary workers have to sign contracts that prohibit them from working at any company where they would "directly or indirectly" support any good or service that competes with those they helped support at Amazon, for 18 months after leaving Amazon, even if they are fired or made redundant.
Amazon.com lobbies the United States federal government and state governments on issues such as the enforcement of sales taxes on online sales, transportation safety, privacy and data protection, and intellectual property. According to regulatory filings, Amazon.com focuses its lobbying on the US Congress, the Federal Communications Commission, and the Federal Reserve. Amazon.com spent $500,000 on lobbying in the second quarter of 2010, $630,000 in the first quarter of 2011, and $450,000 in the second quarter of that year.
The initiative Choice in eCommerce was founded on May 8, 2013 by several online retailers in Berlin, Germany. The cause was, in the view of the initiative, sales bans and online restrictions by individual manufacturers. The dealers felt cut off from their main sales channel and thus deprived them the opportunity to use online platforms like Amazon, eBay or Rakuten in a competitive market for the benefit of their customers.
In 2014, Amazon expanded its lobbying practices as it prepared to lobby the Federal Aviation Administration to approve its drone delivery program, hiring the powerful Akin Gump Strauss Hauer & Feld lobbying firm in June.
Notable businesses founded by former employees
A number of companies have been started and founded by former Amazon employees.
- Findory was founded by Greg Linden
- Flipkart was founded by Sachin Bansal and Binny Bansal
- Foodista was founded by Barnaby Dorfman
- Hulu was led by Jason Kilar, a former SVP
- Infibeam was founded by Vishal Mehta
- Instacart was founded by Apporva Mehta
- Jambool/SocialGold was co-founded by Vikas Gupta and Reza Hussein
- Jet.com was founded by Marc Lore
- Nimbula was co-founded by Chris Pinkham, a former VP, and Willem Van Biljon, a former Product Manager
- Opscode was co-founded by Jesse Robbins, a former engineer and manager
- Pelago was co-founded by Jeff Holden, a former SVP, and Darren Vengroff, a former Principal Engineer
- Pro.com was founded by Matt Williams, former longtime Amazon executive and 'shadow' to Jeff Bezos
- Quora was co-founded by engineer Charlie Cheever
- TeachStreet was founded by Dave Schappell, an early product manager
- The Book Depository was founded by Andrew Crawford; acquired by Amazon in 2011.
- Trusera was founded by Keith Schorsch, an early Amazonian
- Twilio was founded by Jeff Lawson, a former Technical Product Manager
- Vittana was founded by Kushal Chakrabarti and Brett Witt
- Wikinvest was founded by Michael Sha
- Zeitgeist Research was founded by Manfred Bluemel, former head of market research worldwide
- Amazon Breakthrough Novel Award
- Amazon Marketplace
- Amazon Standard Identification Number (ASIN)
- List of book distributors
- Statistically Improbable Phrases: Amazon.com's phrase extraction technique for indexing books.
- "Maps". Google
- "Arch daily". Amazon’s Seattle headquarters
- "Amazon pays top dollar to buy Seattle HQ". Reuters. October 5, 2012
- "My habit"
- "Shopbop gets a makeover". New York Times.
- "Askville". Amazon
- "AMAZON.COM ANNOUNCES FOURTH QUARTER SALES UP 15% TO $29.33 BILLION" (XBRL). United States Securities and Exchange Commission. January 29, 2015.
- "Amazon.com Announces Second Quarter Sales up 20% to $23.18 Billion". Retrieved August 17, 2015.
- Lextrait, Vincent (January 2010). "The Programming Languages Beacon, v10.0". Retrieved March 14, 2010.
- "Amazon.com Site Info". Alexa Internet. Retrieved March 27, 2015.
- "AMAZON COM INC (Form: S-1, Received: 03/24/1997 00:00:00)". nasdaq.com. March 24, 1997. Retrieved July 15, 2014.
- Jopson, Barney (July 12, 2011). "Amazon urges California referendum on online tax". Financial Times. Archived from the original on July 15, 2011. Retrieved August 4, 2011.
- Synergy Research Group, Reno, NV. "Microsoft Cloud Revenues Leap; Amazon is Still Way Out in Front - Synergy Research Group". srgresearch.com.
- "Amazon.com, Form 10-K, Annual Report, Filing Date Jan 30, 2013" (PDF). SEC database. Retrieved February 26, 2013.
- "Amazon wkrótce w Polsce" (in Polish). PL: Wirtualna Polska. October 24, 2011. Retrieved January 11, 2012.
- "Amazon Spain launch may presage new overseas push", Reuters, September 14, 2011.
- "Person of the Year – Jeffrey P. Bezos". Time. December 27, 1999. Archived from the original on April 8, 2000. Retrieved January 5, 2008.
- Amazon's Jeff Bezos: With Jeremy Clarkson, we're entering a new golden age of television Retrieved August 18, 2015.
- Byers, Ann (2006), Jeff Bezos: the founder of Amazon.com, The Rosen Publishing Group, pp. 46–47
- Murphy Jr., Bill. "'Follow the Money' and Other Lessons From Jeff Bezos".
- "Amazon Company History". Retrieved May 6, 2013.
- Brandt, Richard L. (2011). One Click: Jeff Bezos and the Rise of Amazon.com. Penguin Publishing. p. 228. ISBN 0670920665.
- Spiro, Josh. "The Great Leaders Series: Jeff Bezos, Founder of Amazon.com". Inc.com. Retrieved February 7, 2013.
- Rivlin, Gary (July 10, 2005). "A Retail Revolution Turns 10". The New York Times. Retrieved August 4, 2011.
- Spiro, Josh. "The Great Leaders Series: Jeff Bezos, Founder of Amazon.com".
- "Amazon.com Introduces New Logo; New Design Communicates Customer Satisfaction and A-to-Z Selection". Corporate IR.net. January 5, 2000.
- "Amazon company timeline". Corporate IR.
- "World's Largest Bookseller Opens on the Web". URLwire.
- Robert Spector (2002). Amazon.com: Get Big Fast.
- "Forming a Plan, The Company Is Launched, One Million Titles". Reference for Business: Encyclopedia of Business, 2nd ed. Retrieved September 1, 2012.
- Bill Slawski (July 28, 2009). "Amazon Acquisitions and Investments". seobythesea.com. Retrieved February 14, 2014.
- "Amazon.com Acquires Two Leading Internet Companies". Amazon.com. August 4, 1998. Retrieved February 14, 2014.
- Junnarkar, Sandeep (August 4, 1998). "Amazon to buy two companies". USA: CNET News. Retrieved February 18, 2012.
- Beckett, Jamie (August 5, 1998). "Amazon To Purchase 2 'Net Firms". San Francisco Gate. Retrieved January 1, 2010.
- "Amazon.com Acquires Three Leading Internet Companies". Amazon.com. April 27, 1998. Retrieved February 14, 2014.
- "Leading Internet Bookseller Amazon.com Acquires UK-Based Internet Bookstore Bookpages Ltd". UK. PR Newswire. Retrieved August 23, 2010.
- Brown, Derek (October 15, 2008). "Online giant Amazon.co.uk celebrates its 10th anniversary as shoppers use retailer website to buy goods". The Sun (London). Retrieved August 23, 2010.
- Siklos, Richard (March 10, 2006). "Amazon considering downloads". The New York Times. Retrieved January 1, 2010.
- Paul Festa (April 26, 1999). "Amazon makes Net triple play". CNet. Retrieved February 14, 2014.
- "Amazon's shopping spree". BBC News. April 27, 1999. Retrieved January 1, 2010.
- Joseph Menn (February 25, 1999). "Amazon.com Buys 40% Stake in Drugstore.com". Los Angeles Times. Retrieved February 14, 2014.
- Tiffany Kary (January 24, 2000). "Amazon.com inks Drugstore.com deal, gets upgrade". cnet.com. Retrieved February 14, 2014.
- Julianne Pepitone (Staff Writer) (March 24, 2011). "Walgreens buys Amazon-backed Drugstore.com". CNN Moneytech. Retrieved February 14, 2014.
- "Amazon.com Purchases Minority Stake in Geoworks". PR Newswire. February 16, 1999. Retrieved February 14, 2014.
- "Amazon.com Announces Investment in Pets.com". Amazon.com. March 29, 1999. Retrieved February 14, 2014.
- "Amazon Agrees To Purchase LiveBid.com". ecommercetimes.com. April 12, 1999. Retrieved February 14, 2014.
- "Agreement and Plan of Merger - Amazon.com Inc. and E-Niche Inc.". FindLaw. Retrieved February 14, 2014.
- "Amazon.com Acquires Exchange.com, Adding More than 12 Million Book and Music Items for Sale and Auction". Amazon.com. April 26, 1999. Retrieved February 14, 2014.
- "Amazon.com Announces Minority Investment in HomeGrocer.com". Amazon.com. May 18, 1999. Retrieved February 14, 2014.
- "Amazon.com Announces Strategic Alliance With and Minority Investment In Gear.com". Amazon.com. July 14, 1999. Retrieved February 14, 2014.
- "Amazon.com Launches Toolcrib.Amazon.com, a Tools and Equipment Store for Professional Tool Users and Woodworkers; Store's Wide Selection Includes Latest Tool Innovations and Tool Tests from Tools of the Trade". Amazon.com. February 9, 2000. Retrieved February 14, 2014.
- "Amazon.com launches 'Amazon.com Anywhere,' providing shopping from wireless devices, such as the Palm VII organizer". Amazon.com. October 4, 1999. Retrieved February 14, 2014.
- Nettie Hartsock (July 11, 2007). "Champions of e-Commerce". e-Commerce IQ. Archived from the original on June 26, 2012. Retrieved February 14, 2014.
- Bob Tedeschi (November 15, 1999). "Letters to Santa Are No Longer Necessary". New York Times. Retrieved February 14, 2014.
- "WeddingChannel.com and Della.com Merge to Create World's Definitive Marketplace for Weddings". WeddingChannel.com. April 27, 2000. Retrieved October 31, 2014.
- "Online merchant in $10M marketing pact with luxury-products Web retailer". CNN. December 1, 1999. Retrieved February 14, 2014.
- Paul Miller (September 24, 2003). "Scholastic Buys Back to Basics Toys from Amazon.com". multichannelmerchant.com. Retrieved February 14, 2014.
- Black, Gordon. "Amazon Offers Diamonds, Watches With 16.6% Stake In Ashford.Com". Seattle Times. Retrieved October 31, 2014.
- Slawski, Bill. "Amazon Acquisitions And Investments". Retrieved October 31, 2014.
- The Cdnow Story: Rags to Riches on the Internet, by Jason Olim (Author), Matthew Olim (Author), Peter Kent (Author)
- "Amazon ups investment in China online shopping site". UK. Reuters. June 5, 2007. Retrieved January 1, 2010.
- Tedeschi, Bob (April 11, 2005). "Amazon Expands Into Book Printing". The New York Times. Retrieved January 1, 2010.
- "About". Mobipocket.com.
- "Franklin interest in company, retires shares". Philadelphia Business Journal. March 31, 2005. Retrieved June 14, 2010.
- "Amazon buys DVD-on-demand site". News (Com). Archived from the original on August 22, 2007. Retrieved August 3, 2007.
- O'Connor, Clare (May 26, 2014). "Amazon's Wholesale Slaughter: Jeff Bezos' $8 Trillion B2B Bet". Forbes. Retrieved June 21, 2014.
- "Wisconsin Technology Network: "Amazon acquires Madison-based Shopbop"". Wistechnology.com. February 27, 2006. Retrieved August 29, 2010.
- "amazon.com Acquires Brilliance Audio". Taume News. May 27, 2007. Archived from the original on July 4, 2007. Retrieved May 28, 2007.
- Bill Briggs (June 25, 2008). "Amazon weaves Fabric.com into its e-commerce quilt". Internet Retailer. Archived from the original on July 21, 2010. Retrieved August 29, 2010.
- Fritz, Ben (December 15, 2008). "IMDb links up with Box Office". Variety. Archived from the original on October 26, 2013.
- Vancouver, The (August 2, 2008). "Amazon looks to fill niche with AbeBooks purchase". Canada.com. Retrieved August 29, 2010.
- Gonsalves, Antone. "Amazon Buys Social Network For Book Lovers". Informationweek.com. Retrieved August 29, 2010.
- Kawamoto, Dawn (October 22, 2008). "Amazon.com snaps up Reflexive Entertainment". news.cnet.com. Retrieved September 6, 2012.
- "Xinhuanet.com". News.xinhuanet.com. July 23, 2009. Retrieved August 29, 2010.
- Wauters, Robin (November 2, 2009). "Amazon Closes Zappos Deal, Ends Up Paying $1.2 Billion". TechCrunch. Archived from the original on January 23, 2010. Retrieved January 28, 2010.
- Stone, Brad (April 27, 2009). "Amazon Acquires Stanza, an E-Book Application for the iPhone". The New York Times. Archived from the original on April 29, 2009. Retrieved April 27, 2009.
- "Image Recognition Startup SnapTell Acquired by Amazon Subsidiary A9.com". TechCrunch. June 16, 2009. Retrieved March 19, 2012.
- Etherington, Darrell (April 28, 2009). "Leading iPhone eBook Reader Stanza Acquired by Amazon". Gigaom. Retrieved September 10, 2013.
- Bilton, Nick; Stone, Brad (February 4, 2010). "Amazon Said to Buy Touch Start-Up". The New York Times. Retrieved March 27, 2010.
- "Woot". woot.com. June 30, 2010. Retrieved September 6, 2012.
- O'Dell, Jolie. "Amazon Acquires BuyVIP for Nearly $100M". Mashable. Retrieved October 31, 2014.
- Andriani, Lynn (November 18, 2010). "Amazon Acquires Toby Press Titles". Publishersweekly.com. Retrieved April 15, 2014.
- "Amazon Is To Take Full Control Of DVD And Game Rental-By-Post Firm Lovefilm". News. Sky. January 31, 2011. Retrieved August 4, 2011.
- Chirgwin, Richard (July 4, 2011). "Amazon buys book depository". The Register. Retrieved September 6, 2012.
- "Amazon Acquires Pushbutton". pushbutton.tv. July 28, 2011. Archived from the original on April 14, 2012. Retrieved September 6, 2012.
- "Amazon Has Acquired Yap, the Closest Thing to a Siri Clone It Can Find". News. The Wall Street Journal. November 9, 2011. Retrieved November 9, 2011.
- Rusli, Evelyn (March 19, 2012). "Amazon.com Buys Kiva Systems for $775 Million". The New York Times. Retrieved March 19, 2012.
- Cook, John (February 2, 2012). "Exclusive: Amazon.com buys TeachStreet". geekwire.com
- "Sources Say Amazon Acquired Siri Like Evi App for 26M is a Smartphone Coming?". TechCrunch. April 18, 2013. Retrieved April 18, 2013.
- "Amazon has reportedly acquired Evi for voice-guided search ?". Engadget. April 17, 2013. Retrieved April 18, 2013.
- "Amazon Gets Into Voice Recognition, Buys Ivona Software To Compete Against Apple’s Siri". TechCrunch. Retrieved January 24, 2013.
- "Amazon Acquires Social Reading Site Goodreads, Which Gives The Company A Social Advantage Over Apple". TechCrunch. March 28, 2013. Retrieved March 29, 2013.
- "Amazon buys Liquavista from Samsung, launches Digital Currency". Reuters. May 13, 2013. Retrieved September 3, 2013.
- "Amazon Acquires Video Gaming Studio Double Helix Games". TechCruch. Retrieved February 5, 2014.
- "Amazon Acquires Digital Comic Book Store Comixology". =TechCrunch.
- "Amazon Will Buy Twitch For Over $1 Billion". TechCrunch. Retrieved August 25, 2014.
- Orr Hirschauge (January 22, 2015). "Amazon to Acquire Israeli Chip Maker Annapurna Labs". Wall Street Journal. Retrieved January 23, 2015.
- Olsen, Stefanie (July 14, 2008). "Amazon invests in Engine Yard's cloud computing". News.cnet.com. Retrieved August 4, 2011.
- Isaac, Mike (December 2, 2010). "LivingSocial Receives $175 Million Investment From Amazon". Forbes. Retrieved September 6, 2012.
- Domainnamewire.com. "Wow: Amazon.com buys .Buy for $4.6 million, .Tech sells for $6.8 million".
- Uttamujjwal.com. ".Buy Domain Sold to Amazon.com for $4,588,888".
- "Amazon India Investments".
- McCracken, Harry, "Amazon's A9 Search as We Knew It: Dead!", PC World. September 29, 2006. Retrieved September 6, 2012.
- Jonathan Birchall, New York, Amazon launches accessories brand in Japan, Financial Times. March 23, 2009. Retrieved September 6, 2012 (subscription required)
- Kawamoto, Dawn (May 23, 2007). "Amazon acquires Brilliance Audio". news.cnet.com. Retrieved September 6, 2012.
- "Amazon Jobs - Work for a Subsidiary". Archived from the original on August 1, 2014. Retrieved October 27, 2014.
- "Officers & Directors". Amazon. Retrieved November 4, 2014.
- E-Commerce Times: Toys 'R' Us wins right to end Amazon partnership., March 3, 2006
- Diane Oswald (May 27, 2008). "Borders Returns to Online Sales, Drops Amazon". International Business Times.
- "Target Launches Redesigned E-Commerce Website". Target Corporation. August 23, 2011. Retrieved September 6, 2012.
- Streitfeld, David (October 18, 2011). "Bookstores Drop Comics After Amazon Deal With DC". The New York Times.
- Barr, Alistair (November 11, 2013). "Amazon starts Sunday delivery with US Postal Service". USA Today. Retrieved November 25, 2013.
- Kirk Johnson; Nick Wingfield (August 25, 2013). "As Amazon Stretches, Seattle’s Downtown Is Reshaped". The New York Times. Retrieved August 26, 2013.
- Woo, Stu (July 1, 2011). "California Online Tax Law Pressures Amazon". The Wall Street Journal. Retrieved February 25, 2012.
- Novak, Shonda (November 12, 2014). "Sources: Amazon.com to bring 200-plus tech jobs to Austin". Austin-American Statesman. Retrieved April 23, 2015.
- Kirsner, Scott (December 23, 2011). "Amazon plans Cambridge office". Boston Globe. Retrieved February 22, 2012.
- Neibauer, Michael. "Amazon's Herndon employees will earn $114K on average". Retrieved June 18, 2015.
- Kirsner, Scott. "Amazon plans Irvine development center".
- "Charleston". a2z.com. Archived from the original on March 24, 2012. Retrieved February 25, 2012.
- "San Luis Obispo". a2z.com. Archived from the original on March 3, 2012. Retrieved February 25, 2012.
- "Amazon taps germany for engineers".
- "Amazon chooses 1stream call center solutions for South Africa", Retrieved, February 1, 2012.
- Fulfillment by Amazon from the company's website
- [FBA - Multi-Channel Fulfillment FBM or FBA] Retrieved April 16, 2015.
- Sarah O’Connor (February 8, 2013). "Amazon unpacked: The online giant is creating thousands of UK jobs, so why are some employees less than happy?". Financial Times. Retrieved February 8, 2013.
- "Amazon Distribution Network".
- Manahan, Kim. "Construction on Amazon warehouse to start by next month - Middletown, DE". Middletown Transcript. Retrieved March 19, 2012.
- Amazon to start collecting sales tax from Maryland shoppers. Retrieved December 13, 2014
- "Amazon.com To Open Baltimore Distribution Center, Giving Area 1,000+ Jobs". Baltimore.cbslocal.com. October 22, 2013. Retrieved December 16, 2013.
- Mike Davis / The Times of Trenton. "Amazon's new mega-warehouse in Robbinsville ships first order - A sonic water jet system". NJ.com. Retrieved December 13, 2014.
- Swiatecki, Chad (20 August 2015). "E-commerce giant to hire 1,000 in new San Marcos facility". Austin Business Journal. Retrieved 2015-08-21.
- James, Andrea (August 19, 2008). "A peek at the quietly expanding AmazonFresh". Seattle Post-Intelligencer. Retrieved August 19, 2008.
- Gillie, John (May 5, 2011). "Amazon to open Sumner warehouse, hire several hundred". The News Tribune. Archived from the original on October 21, 2014. Retrieved February 23, 2012.
- "Amazon.com preps to move into first Kenosha building - Milwaukee - Milwaukee Business Journal". Milwaukee Business Journal. October 6, 2014. Retrieved October 27, 2014.
- "Amazon to locate centre on Delta's Annacis Island". delta-optimist.com. Retrieved December 12, 2012.
- "Warehouse Deals address". Amazon.co.uk. Retrieved August 29, 2010.
- "Call for jobs to go to locals". Wales Online. May 24, 2007. Retrieved August 29, 2010.
- "Jobs boost as web warehouse opens". BBC News. April 16, 2008. Retrieved April 23, 2010.
- Giacomo Dotta (October 27, 2011). "Amazon mette radici in Italia". Webnews.it. Retrieved September 6, 2012.
- "Amazon otvára v Bratislave centrum podpory predaja, hľadá 200 ľudí". profimedia.sk. June 14, 2011. Retrieved August 4, 2011.
- Flach, Tim (April 28, 2011). "McClatchy, Thursday, April 28, 2011". Mcclatchydc.com. Retrieved August 4, 2011.
- amazon.com shuttering 3 US distribution centers, a March 2009 Computer World article
- Recent Layoffs at Area Technology Companies, a January 2001 SeattlePI article Archived December 5, 2010 at the Wayback Machine
- Wolverton, Troy (January 13, 2000). "Amazon adds East Coast customer service center". CNET. Retrieved September 6, 2012.
- "Amazon.com Releases 2001 Second Quarter Results.". thefreelibrary.com. July 23, 2001. Retrieved September 6, 2012.
- Spector, Robert (2002). Amazon.com: Get Big Fast. HarperCollins. p. 243. ISBN 0066620422. Retrieved September 6, 2012.
- Arrington, Michael (August 1, 2007). "Remember Webvan? So Does Amazon". TechCrunch.
- CLAIRE CAIN MILLER (September 26, 2012). "Amazon Starts a Shopping Site for the Environmental Crowd". The New York Times. Retrieved October 9, 2012.
- "Amazon.com Subscribe & Save". Amazon. Retrieved July 21, 2011.
- "Amazon adds India to its risk factors". PTI. November 3, 2014.
- "The Fall of Facebook". (December 2014). The Atlantic, pp. 35.
- Spencer Soper (June 2, 2015). "Amazon Debuts Free Shipping on Small Goods, No Minimum Order". Bloomberg. Retrieved June 3, 2015.
The service covers items that weigh 8 ounces (230 grams) or less, which usually cost no more than $10. Delivery will take four to eight business days from a new shipping hub in Florence, Kentucky, specifically stocked for the program dubbed Fulfillment by Amazon Small and Light.
- Weissmann, Jordan (March 13, 2014). "Amazon Is Jacking Up the Cost of Prime, and It's Still Cheap". Slate.com. The Slate Group. Retrieved May 9, 2014.
- "Amazon Prime". amazon.com. Retrieved September 6, 2012.
- Smith, Mat (January 8, 2013). "Amazon Prime arrives in Canada: Free two-day shipping, no Instant Video". Engadget. AOL. Retrieved May 9, 2014.
- Sawers, Paul (February 21, 2014). "Amazon Launches Prime Instant Video in UK & Germany". http://thenextweb.com. The Next Web. Retrieved May 9, 2014.
- "Amazon Adds Instant Videos to Amazon Prime". phx.corporate.ir.net. February 22, 2011. Retrieved September 6, 2012.
- Boog, Jason (November 3, 2011). "Kindle Owners’ Lending Library Unveiled". GalleyCat.
- Stone, Brad; Brustein, Joshua (March 13, 2014). "As It Warned, Amazon Boosts the Price of Prime". Bloomberg Businessweek. Bloomberg L.P. Retrieved May 9, 2014.
- "Learn More About Amazon Prime". Amazon.com. Retrieved July 23, 2014.
- "Amazon Prime customers now get unlimited cloud storage for photos". The Verge.
- Ingrid Lunden (March 26, 2015). "Amazon Goes After Dropbox, Google, Microsoft With Unlimited Cloud Drive Storage". Retrieved March 30, 2015.
- "Wired.com". May 28, 2015.
- "Maismotores.net". April 23, 2015.
- "AmazonVideoUK Twitter Account: We've got a brand new ride.". July 30, 2015.
- "Kindle Books: Kindle Store : Nonfiction, Fiction, History, Advice & How-to, Business & Investing & More". Amazon.com. Retrieved July 23, 2011.
- "Don’t call it a tablet: the Kindle Fire reviewed". November 17, 2011. Retrieved December 9, 2014.
- "Kindle Fire HDX Tablets, Impressive Device At An Insanely Low Price By Amazon.com". CEOWORLD Magazine. September 25, 2013. Retrieved September 25, 2013.
- ReadWriteTV.com, April 3, 2014
- Amazon's Fire TV Piles Into the Living Room, Businessweek, April 2, 2014
- Woods, Ben October 27, 2014 The NextWeb "Amazon launches the Fire TV Stick, a $39 Chromecast rival"
- Streitfeld, David.  NewYorkTimes.com, June 18, 2014. "Fire Phone Immerses Users in Amazon’s World." New York Times, June 18, 2014
- "Amazon.com". Amazon.com. September 9, 2009. Archived from the original on August 28, 2010. Retrieved August 29, 2010.
- "amazon.com-News Release". Phx.corporate-ir.net. Retrieved August 29, 2010.
- "Amazon MP3 Frequently Asked Questions". Amazon.com. September 9, 2009. Archived from the original on August 28, 2010. Retrieved August 29, 2010.
- Cheng, Jacqui (August 6, 2007). "Amazon invests in social music site Amie Street". Ars Technica. Archived from the original on October 14, 2007. Retrieved September 26, 2007.
- "amazon.com Launches Public Beta of Amazon MP3". Home.businesswire.com. September 25, 2007. Retrieved August 29, 2010.
- Leeds, Jeff (December 28, 2007). "Amazon to Sell Warner Music Minus Copy Protection". The New York Times. Archived from the original on December 11, 2008. Retrieved January 12, 2009.
- "Amazon Adds Fourth Major Record Label To DRM-Free Music Store". InformationWeek. January 10, 2008. Archived from the original on May 24, 2008. Retrieved January 12, 2009.
- Hansell, Saul (January 10, 2008). "Sony Drives Another Nail in the D.R.M. Coffin". The New York Times. Retrieved January 12, 2009.
- "Amazon MP3 Music Coming to UK'". Archived from the original on June 29, 2008. Retrieved February 1, 2008.
- Carrie-Ann Skinner (December 3, 2008). "iTunes-killer Amazon MP3 launches in the UK". PC Advisor. IDG. Retrieved February 7, 2014.
- "E-Books Top Hardcovers at Amazon". The New York Times. July 19, 2010. Archived from the original on July 21, 2010. Retrieved July 19, 2010.
- Amazon.com (May 23, 2013). "Developers Can Now Distribute Apps in Nearly 200 Countries Worldwide on Amazon - Amazon Mobile App Distribution Blog". Developer.amazon.com. Retrieved November 27, 2013.
- Kyle Orland, Gamasutra. "Amazon Launches Mac Download Store To Compete With Apple." May 26, 2011. Retrieved May 31, 2011.
- "Amazon launches its own digital music service". MSN News. January 10, 2013. Retrieved January 11, 2013.
- Ian Paul @ianpaul. "Amazon's Kindle MatchBook turns past print purchases into low-cost ebooks". Techhive.com. Retrieved December 16, 2013.
- [%= data.comment.created_on %] (October 29, 2013). "The Verge: Amazon launches Kindle MatchBook, offering cheap digital copies of your physical books". Theverge.com. Retrieved December 16, 2013.
- "Kindle MatchBook". Amazon.com. Retrieved December 16, 2013.
- "Amazon Snaps Up Video Game Provider Reflexive".
- Li, Anita. "Amazon Launches Game Studio, Gives Zynga Competition". Mashable.
- Andrew Webster (November 1, 2012). "Amazon launches its first mobile game, 'Air Patriots,' for iOS and Android". The Verge. Vox Media, Inc. Retrieved February 7, 2014.
- Sarah Perez (February 6, 2014). "Amazon Acquires Video Gaming Studio Double Helix Games". TechCrunch. AOL, Inc. Retrieved February 7, 2014.
- "Why it makes sense for Amazon to buy Twitch". The Verge. August 25, 2014. Retrieved August 26, 2014.
- "A Letter from the CEO, August 25, 2014". Twitch Blog. Twitch Interactive. August 25, 2014. Retrieved August 25, 2014.
- Wawro, Alex (August 25, 2014). "Amazon to acquire Twitch". Gamasutra. UBM plc. Retrieved August 25, 2014.
- Sikka, Puneet. "Amazon buys Twitch to take on Netflix and Google". Market Realist. Market Realist, Inc. Retrieved September 2, 2014.
- "Amazon to sell Warhol and Dali in online venture". BBC News. August 7, 2013. Retrieved August 8, 2013.
- Wetherbe, Jamie (August 6, 2013). "Amazon Art launches with masterpieces by Andy Warhol, Monet". Los Angeles Times. Retrieved August 8, 2013.
- "Amazon India may start offering music, movie and video streaming services in India". The Economic Times. Retrieved January 2, 2015.
- US Trademark registrations numbered 3216667 and 3266840/3266847, issued March 6, 2007 and July 17, 2007
- Trademark Electronic Search System from the USPTO, supplying "PINZON" as the search term
- AmazonBasics, official website.
- Darren Murph (September 20, 2009). "AmazonBasics: Bezos and Co. starts private-label consumer electronics line". engadget.com. Retrieved September 6, 2012.
- "Lady Gaga’s $0.99 Album Download Overwhelms Amazon". Mashable. May 23, 2011.
- Amazon.com. "Self-Publish with Us". Amazon.com. Retrieved May 14, 2013.
- Barr, Jeff (August 25, 2006). "Amazon EC2 Beta". Amazon Web Services Blog. Retrieved May 27, 2014.
- "Amazon Web Services Launches Amazon EC2 for Windows". Amazon.com. October 23, 2008. Retrieved May 27, 2014.
- Mlot, Stephanie (August 21, 2012). "Amazon Launches Glacier Cloud Storage Service". PCMag.com.
- Panzarino, Matthew. (March 4, 2013) Amazon Launches Mobile Ads API. Thenextweb.com. Retrieved on 2013-07-21.
- "Just how big is Amazon’s AWS business? (hint: it’s absolutely massive)". Geek.com. Retrieved December 22, 2014.
- Justice, Glen (November 6, 2004). "Kerry Kept Money Coming With the Internet as His ATM". The New York Times. Retrieved February 2, 2013.
- More than $43 Million Raised by Consumer Programs for Red Cross Tsunami Relief, American Red Cross press release, January 21, 2005.
- Shop Amazon Smile to Benefit Senior Services. Retrieved January 28, 2015.
- "Amazon Local: Media Room". Local.amazon.com. Retrieved December 5, 2013.
- Pascal-Emmanuel Gobry (June 2, 2011). "Amazon.com: Amazon Local Is Its Foray Into The Daily Deal Space". Business Insider. Retrieved January 31, 2013.
- "Amazon Local daily deal service launched in UK". BBC News. August 29, 2012. Retrieved April 22, 2014.
- Dillow, Clay (July 9, 2009). "AmazonWireless Offers Phones and Plans, Minus the Cellular Store". Fast Company. Retrieved September 7, 2009.
- Jackson, Rob (July 9, 2009). "Amazon launches AmazonWireless.com". Phandroid.com. Retrieved September 7, 2009.
- Katherine P. Harvey. "AmazonFresh rolls into San Diego". U-T San Diego.
- Strange, Adario. "Amazon Unveils Flying Delivery Drones on '60 Minutes'". Mashable. Retrieved December 1, 2013.
- Hickey, Matt. "Meet Amazon Prime Air, A Delivery-By-Aerial-Drone Project". Forbes. Retrieved December 1, 2013.
- Pierce, David. "Delivery drones are coming: Jeff Bezos promises half-hour shipping with Amazon Prime Air". The Verge. Vox Media. Retrieved December 1, 2013.
- "Amazon Prime Air". Amazon.com. September 1, 2013. Retrieved April 15, 2014.
- "Amazon Prime Air: Delivery by Drones Could Arrive As Early as 2015 - Yahoo". Gma.yahoo.com. December 2, 2013. Retrieved December 16, 2013.
- "E-commerce giant Amazon seeks FAA nod for testing drones". Seattle Bulletin. Retrieved July 11, 2014.
- "Prime Now". Wired. Retrieved December 22, 2014.
- Amazon’s One-Hour Delivery Service Goes Live Across Manhattan. Retrieved February 17, 2015
- . Retrieved March 19, 2015
- . Retrieved March 19, 2015
- Andre Revilla (May 18, 2015). "Amazon takes the NYC subway to shorten delivery times". Digital Trends. Retrieved May 19, 2015.
- Lomas, Natasha (June 30, 2015). "Amazon Takes Prime Now Outside U.S., Opens One-Hour Delivery In London". TechCrunch. Retrieved July 14, 2015.
- Lomas, Natasha (August 6, 2015). "Amazon expands Prime Now one-hour deliveries to Birmingham". ngadget. Retrieved August 6, 2015.
- Konzak, Lindsay (April 23, 2012). "3 Observations on Amazon's New Industrial Marketplace, AmazonSupply.com". Modern Distribution Management. Retrieved June 21, 2014.
- "And the Lights Go Up on SoundUnwound!". Soundunwoundblog.com. September 1, 2008. Retrieved August 29, 2010.
- Amazon Webstore Pricing - Find the Plan That Fits Your Business. Webstore.amazon.com. Retrieved on August 16, 2013.
- "Amazon Webstore Implementation Solution Providers". Webstore.amazon.com. Retrieved December 16, 2013.
- Sikka, Puneet. "Amazon launches a credit card reader to tap the vast physical retail market". Market Realist. Market Realist, Inc. Retrieved September 29, 2014.
- Amazon to let shoppers bargain for lower prices with new make an offer option. Retrieved December 9, 2014.
- Ben Kepes (January 28, 2015). "Amazon Changes The Game Again--AWS Introduces WorkMail". Forbes.
- Dave Smith (March 30, 2015). "Now you can book a plumber or house cleaner on Amazon in 60 seconds". Forbes.
- By Sarah Perez, TechCrunch. “Amazon Expands Its Travel Footprint With New "Local Getaways" Site, Amazon Destinations.” April 21, 2015. April 21, 2015.
- Ben Fritz (September 12, 2012). "Amazon Studios going into comics". LA Times. Retrieved September 25, 2012.
- Sarah Perez (May 2, 2012). "Amazon Studios Now Funding Original Content Series For Amazon Instant Video Service". techcrunch.com. Retrieved September 27, 2012.
- Andrew Wallenstein (May 2, 2012). "Amazon Studios opens door to TV: Net retailer calls for submissions of comedy, kidvid pilot scripts". Chicago Tribune. Retrieved September 27, 2012.
- Sayer, Peter (January 31, 2008). "Amazon buys Audible for US$300 million". PC World.
- "Company Overview". Brilliance Audio. Retrieved February 14, 2014.
- Staci D. Kramer (May 23, 2007). "Amazon Acquires Audiobook Indie Brilliance Audio". Gigaom. Retrieved February 14, 2014.
- Virgil L. P. Blake (1990). "Something New Has Been Added: Aural Literacy and Libraries". Information Literacies for the Twenty-First Century. G. K. Hall & Co. pp. 203–218.
- Stone, Brad (April 11, 2014). "Amazon Buys ComiXology, Takes Over Digital Leadership". Bloomberg BusinessWeek.
- Kaufman, Leslie (March 28, 2013). "Amazon to Buy Goodreads". The New York Times.
- SnapShot of amazon.com, walmart.com. Retrieved April 12, 2008.
- "SnapShot of amazon.com (rank #11) - Compete". Siteanalytics.compete.com. Retrieved August 29, 2010.
- Pepitone, Julianne (December 9, 2010). "Why attackers can't take down Amazon.com". CNN. Retrieved December 14, 2010.
Amazon has famously massive server capacity in order to handle the December e-commerce rush. That short holiday shopping window is so critical, and so intense, that even a few minutes of downtime could cost Amazon millions.
- Packer, George (February 17, 2014). "Cheap Words". newyorker.com. Retrieved March 22, 2014.
- Business Wire (May 3, 2010). "2010 Social Shopping Study Reveals Changes in Consumers' Online Shopping Habits and Usage of Customer Reviews". Business Wire. Retrieved January 31, 2013.
- Spector, Robert (2002). amazon.com. p. 132.
- "BEACON SPOTLIGHT: Amazon.com rave book reviews - too good to be true?". The Cincinnati Beacon. May 25, 2010. Retrieved January 31, 2013.
- Fagge, Nick (November 29, 2010). "Women writers at war over fake book reviews on Amazon". Daily Mail (London).
- David Streitfeld (January 20, 2013). "Swarming a Book Online". The New York Times. Retrieved January 21, 2013.
- "Amazon's online reader Search Inside reference". Amazon.com. September 9, 2009. Archived from the original on August 28, 2010. Retrieved August 29, 2010.
- "Search Inside reference". Amazon.com. September 9, 2009. Retrieved August 29, 2010.
- Eric Ward (October 23, 2003). "Amazon.com Launches "Search Inside the Book" Feature". Urlwire.com. Retrieved August 29, 2010.
- "AMAZON ENTERS THE CLOUD COMPUTING BUSINESS" (PDF). Retrieved May 29, 2013.
- "Amazon.co.uk Associates: The web's most popular and successful Affiliate Program". Affiliate-program.amazon.co.uk. July 9, 2010. Archived from the original on July 30, 2010. Retrieved August 29, 2010.
- "Usage of advertising networks for websites". W3Techs.com. July 22, 2014. Retrieved July 22, 2014.
- "14 Easy Fundraising Ideas for Non-Profits". blisstree.com. Retrieved November 24, 2014.
- "Amazon Seller Product Suggestions". Amazonservices.com. Retrieved August 29, 2010.
- "Amazon FAQ". Retrieved September 5, 2011.
- "Amazon.com Movers and shakers". Retrieved September 5, 2011.
- "Amazon.com Author Central". Retrieved September 5, 2011.
- "Frequently Asked Questions about Amazon.com". Amazon.com. Retrieved September 6, 2012.
- "How Amazon Works". Retrieved November 25, 2011.
- Letzing, John (January 31, 2013). "Amazon Suffers Outage for Nearly an Hour". The Wall Street Journal. Retrieved January 31, 2013.
- Cheng, Roger (May 5, 2014). "Amazon, Twitter link up for easy shopping through #AmazonCart". CNET. Retrieved May 5, 2014.
- "How Amazon Works". Retrieved December 15, 2011.
- "Help". Retrieved December 16, 2011.
- "SWOT Analysis Amazon". Retrieved December 17, 2011.
- Nick Leiber (December 7, 2011). "Amazon Lure's Shoppers Away from Stores". Bloomberg BusinessWeek. Retrieved December 7, 2011.
- Slatterly, Brennon. "Amazon 'Glitch' Yanks Sales Rank of Hundreds of LGBT Books". PC World. Retrieved July 28, 2012.
- Armstrong, Paul (November 28, 2000). "Amazon: 'Glitch' caused gay censorship error". CNN. Retrieved July 28, 2012.
- Raice, Shayndi (December 20, 2011). "Groupon Launches Anti-Amazon Promotion of Sorts". The Wall Street Journal.
- "Focus on Mobile Commerce - While some still cry, others fight back". Internet Retailer. Retrieved February 1, 2012.
- "What can retailers learn from Amazon, Groupon and eBay? - Mobile Commerce Daily - Multichannel retail support". Mobile Commerce Daily. December 20, 2011. Archived from the original on February 7, 2012. Retrieved February 1, 2012.
- Amazon under fire for staffing practices in Randstad contract|Business intelligence for recruitment and resourcing professionals. Recruiter.co.uk (August 2, 2013). Retrieved on 2013-08-16.
- "Brutal Conditions In Amazon's Warehouses Threaten To Ruin The Company's Image,". Business Insider. Retrieved February 24, 2014.
- Yarrow, Jay; Kovach, Steve (September 20, 2011). "10 Crazy Rules That Could Get You Fired From Amazon Warehouses". Business Insider. Retrieved April 21, 2013.
- O'Connor, Sarah (February 8, 2013). "Amazon unpacked". Financial Times. Retrieved April 21, 2013.
- "Kritik an Arbeitsbedingungen bei Amazon". tagesschau.de. Retrieved February 20, 2013.
- "Ausgeliefert! Leiharbeiter ... - Ausgeliefert! Leiharbeiter bei Amazon - Reportage & Dokumentation - ARD | Das Erste". Daserste.de. February 13, 2013. Retrieved February 20, 2013.
- Tony Paterson (February 14, 2013). "Amazon 'used neo-Nazi guards to keep immigrant workforce under control' in Germany - Europe - World". The Independent (London). Retrieved February 20, 2013.
- "Germany to probe claims of staff abuse". Globaltimes.cn. Retrieved February 20, 2013.
- "Amazon to investigate reports temporary staff in Germany were mistreated". Globalnews.ca. Retrieved July 14, 2015.
- Woodman, Spencer (March 26, 2015). "Exclusive: Amazon makes even temporary warehouse workers sign 18-month non-competes". The Verge. Retrieved March 28, 2015.
- Kasperkevic, Jana (March 27, 2015). "Amazon to remove non-compete clause from contracts for hourly workers". The Guardian. Retrieved March 28, 2015.
- "Amazon spends $450K on lobbying government in 2Q". Bloomberg BusinessWeek. Associated Press. August 16, 2011. Retrieved August 18, 2011.
- Parkhurst, Emily (May 24, 2012). "Amazon shareholders met by protesters, company cuts ties with ALEC".
- "Petition for Choice in Ecommerce". Retrieved October 27, 2014.
- "Choice in eCommerce". The newroomsonline blog. Retrieved October 27, 2014.
- Jean-Marc Noel09 (August 2013). "Online retailers prepare to fight the sales ban". Ecommerce News Blog. Trusted Shops. Retrieved April 15, 2014.
- "eBay lobbies to ban sales restrictions". Toy World Magazine. Retrieved April 15, 2014.
- "Choice in eCommerce Campaigns for Resale Rights". Web Retailer. September 6, 2013. Retrieved April 15, 2014.
- "Choice in eCommerce Interview". Web Retailer. September 21, 2013. Retrieved April 15, 2014.
- Bild, "Online-Händler kämpfen gegen Hersteller-Boykott", July 16, 2013
- eCommerce Magazin 7-2013, "Online-Handel gründet Initiative gegen Verkauftsverbot", July 17, 2013
- FOCUS Online (July 16, 2013). "Online-Händler stemmen sich gegen Verkaufsverbote". FOCUS Online. Retrieved October 27, 2014.
- Romm, Tony. "In Amazon’s shopping cart: D.C. influence". www.politico.com. Politico. Retrieved August 7, 2014.
- Malik, Om (November 21, 2008). "The Growing Ex-Amazon Club and Why It's a Good Thing". GigaOM.
- "StartupDunia". startupdunia.com. January 8, 2008. Retrieved September 6, 2012.
- "Former Digg CEO Matt Williams Launches Pro.com To Connect Homeowners With Nearby Contractors". Tech Crunch.
- "Amazon plans big expansion of online grocery business: sources". Reuters. June 4, 2013. Retrieved June 4, 2013.
- Brandt, Richard L. (2011). One Click: Jeff Bezos and the Rise of Amazon.com. New York: Portfolio Penguin. ISBN 978-1-59184-375-7.
- Daisey, Mike (2002). 21 Dog Years. Free Press. ISBN 0-7432-2580-5.
- Friedman, Mara (2004). Amazon.com for Dummies. Wiley Publishing. ISBN 0-7645-5840-4.
- Marcus, James (2004). Amazonia: Five Years at the Epicenter of the Dot.Com Juggernaut. W. W. Norton. ISBN 1-56584-870-5.
- Spector, Robert (2000). Amazon.com – Get Big Fast: Inside the Revolutionary Business Model That Changed the World. HarperCollins. ISBN 0-06-662041-4.
- Stone, Brad (2013). The Everything Store: Jeff Bezos and the Age of Amazon. New York: Little Brown and Co. ISBN 9780316219266. OCLC 856249407.
|Wikimedia Commons has media related to Amazon.com.|