Amazon Locker is a self-service parcel delivery service offered by online retailer Amazon.com. Amazon customers can select any Locker location as their delivery address, and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen. However, certain third party sellers on Amazon may not be able to ship to an Amazon Locker, due to them using other shipping services such as FedEx or UPS, which require a signature.
A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver the packages into the kiosk, at which point the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is input on the touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.
Amazon customers can also return packages to select Amazon Lockers. Amazon Lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until a Locker is made available.
Amazon partners with retail stores such as 7-Eleven and Spar to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack had joined the program briefly in 2012, only to withdraw the following year.
In the United Kingdom, Amazon has a partnership with Co-operative Food and Morrisons. Lockers are located within some Co-op and Morrisons stores. Since 2012, libraries in West Sussex have also been operating Lockers. Large retail centres often have Amazon Lockers, for example there are two in One New Change in London, and there is one in Stratford Centre.
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