From Wikipedia, the free encyclopedia
  (Redirected from Amazon Prime)
Jump to: navigation, search, Inc. screenshot.jpeg homepage
Type Public
NASDAQ-100 Component
S&P 5000 Component
Founded July 5, 1994; 22 years ago (1994-07-05) (as Cadabra)
Seattle, Washington, U.S.
Headquarters Seattle, Washington, U.S[1][2][3]
Area served Worldwide
Founder(s) Jeff Bezos
Key people Jeff Bezos
(Chairman, President and CEO), Werner Vogels (CTO)
Industry Internet
Products Appstore, AWS, The Book Depository, comiXology, Game Studios, Video, Instant Video UK, Instant Video German, Audible, Kindle, Fire, Lab126, Studios,, Woot, Echo,,[4] Shopbop,[5] Askville[6]
Services Online shopping, web hosting, content distribution
Revenue Increase US$107 billion (2015)[7]
Operating income Increase US$2.233 billion (2015)[7]
Net income Increase US$596 million (2015)[7]
Total assets Increase US$65.444 billion (2015)[7]
Total equity Increase US$13.384 billion (2015)[7]
Owner Jeff Bezos (18%)[8][9]
Employees 268,900 (July 2016)[10]
Subsidiaries, Amazon Web Services, Alexa Internet,, comiXology, Digital Photography Review, Goodreads, Internet Movie Database,, Twitch, Zappos
Slogan(s) Work hard, have fun, make history
Website (original U.S. site)
Various national sites
Written in C++ and Java[11]
Alexa rank Increase 6 (August 2016)[12]
Type of site E-commerce
Advertising Web banners, videos
Available in English, French, German, Spanish, Italian, Japanese, Brazilian Portuguese, Dutch, Chinese
Launched July 5, 1994[13], Inc. (/ˈæməzɒn/ or /ˈæməzən/), often referred to as simply Amazon, is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the world by total sales and market capitalization [14] started as an online bookstore, later diversifying to sell DVDs, Blu-rays, CDs, video downloads/streaming, MP3 downloads/streaming, audiobook downloads/streaming, software, video games, electronics, apparel, furniture, food, toys and jewelry. The company also produces consumer electronics—notably, Amazon Kindle e-readers, Fire tablets, and Fire TV —and is the world's largest provider of cloud infrastructure services (IaaS).[15] Amazon also sells certain low-end products like USB cables under its in-house brand AmazonBasics.

Amazon has separate retail websites for the United States, the United Kingdom and Ireland, France, Canada, Germany, Italy, Spain, Netherlands, Australia, Brazil, Japan, China, India and Mexico. Amazon also offers international shipping to certain other countries for some of its products.[16] In 2011, it professed an intention to launch its websites in Poland[17] and Sweden.[18]

In 2015, Amazon surpassed Walmart as the most valuable retailer in the United States by market capitalization.[19]


Amazon founder Jeff Bezos
Further information: Timeline of

The company was founded in 1994, spurred by what Amazon founder Jeff Bezos called his "regret minimization framework," which described his efforts to fend off any regrets for not participating sooner in the Internet business boom during that time.[20] In 1994, Bezos left his employment as vice-president of D. E. Shaw & Co., a Wall Street firm, and moved to Seattle. He began to work on a business plan for what would eventually become

Jeff Bezos incorporated the company as "Cadabra" on July 5, 1994.[13] Bezos changed the name to Amazon a year later after a lawyer misheard its original name as "cadaver".[21] In September 1994, Bezos purchased the URL and briefly considered naming his online store Relentless, but friends told him the name sounded a bit sinister. The domain is still owned by Bezos and still redirects to the retailer.[22][23] The company went online as in 1995.[24]

Bezos selected the name Amazon by looking through the dictionary, and settled on "Amazon" because it was a place that was "exotic and different" just as he planned for his store to be; the Amazon river, he noted was by far the "biggest" river in the world, and he planned to make his store the biggest in the world.[24] Bezos placed a premium on his head start in building a brand, telling a reporter, "There's nothing about our model that can't be copied over time. But you know, McDonald's got copied. And it still built a huge, multibillion-dollar company. A lot of it comes down to the brand name. Brand names are more important online than they are in the physical world."[25] Additionally, a name beginning with "A" was preferential due to the probability it would occur at the top of any list that was alphabetized.

Since June 19, 2000, Amazon's logotype has featured a curved arrow leading from A to Z, representing that the company carries every product from A to Z, with the arrow shaped like a smile.[26]

After reading a report about the future of the Internet that projected annual Web commerce growth at 2,300%, Bezos created a list of 20 products that could be marketed online. He narrowed the list to what he felt were the five most promising products which included: compact discs, computer hardware, computer software, videos, and books. Bezos finally decided that his new business would sell books online, due to the large world-wide demand for literature, the low price points for books, along with the huge number of titles available in print.[27] Amazon[28] was originally founded in Bezos' garage in Bellevue, Washington.[29]

The company began as an online bookstore, an idea spurred off with discussion with John Ingram of Ingram Book (now called Ingram Content Group), along with Keyur Patel who still holds a stake in Amazon.[30] Amazon was able to access books at wholesale from Ingram. In the first two months of business, Amazon sold to all 50 states and over 45 countries. Within two months, Amazon's sales were up to $20,000/week.[31] While the largest brick and mortar bookstores and mail order catalogs might offer 200,000 titles, an online bookstore could "carry" several times more, since it would have a practically unlimited virtual (not actual) warehouse: those of the actual product makers/suppliers.

Amazon was incorporated in 1994, in the state of Washington. In July 1995, the company began service and sold its first book on Douglas Hofstadter's Fluid Concepts and Creative Analogies: Computer Models of the Fundamental Mechanisms of Thought.[32] In October 1995, the company announced itself to the public.[33] In 1996, it was reincorporated in Delaware. Amazon issued its initial public offering of stock on May 15, 1997, trading under the NASDAQ stock exchange symbol AMZN, at a price of US$18.00 per share ($1.50 after three stock splits in the late 1990s).

Amazon's initial business plan was unusual; it did not expect to make a profit for four to five years. This "slow" growth caused stockholders to complain about the company not reaching profitability fast enough to justify investing in, or to even survive in the long-term. When the dot-com bubble burst at the start of the 21st century, destroying many e-companies in the process, Amazon survived, and grew on past the bubble burst to become a huge player in online sales. It finally turned its first profit in the fourth quarter of 2001: $5 million (i.e., 1¢ per share), on revenues of more than $1 billion. This profit margin, though extremely modest, proved to skeptics that Bezos' unconventional business model could succeed.[34] In 1999, Time magazine named Bezos the Person of the Year, recognizing the company's success in popularizing online shopping.

Barnes & Noble sued Amazon on May 12, 1997, alleging that Amazon's claim to be "the world's largest bookstore" was false. Barnes and Noble asserted, "[It] isn't a bookstore at all. It's a book broker." The suit was later settled out of court, and Amazon continued to make the same claim.[35] Walmart sued Amazon on October 16, 1998, alleging that Amazon had stolen Walmart's trade secrets by hiring former Walmart executives. Although this suit was also settled out of court, it caused Amazon to implement internal restrictions and the reassignment of the former Walmart executives.[35]

Mergers and acquisitions[edit]


  • 2008: Engine Yard, a Ruby-on-Rails platform as a service (PaaS) company.[36]
  • 2010: LivingSocial, a local deal site.[37]
  • 2014: Acquired the '.buy' domain in an auction for $4,588,888[38][39]
  • 2014: Amazon Announces Additional US $2 Billion Investment in India in June 2014[40]
  • 2016: Amazon Announces Additional US $3 Billion Investment in India in June 2016


  • 2003:, a company focused on researching and building innovative technology.[41]
  • 2004: Lab126, developers of integrated consumer electronics such as the Kindle.
  • 2007:, an e-commerce brand focusing on shoes.[42]
  • 2007: Brilliance Audio, the largest independent audiobook producer in the US.[43]

Amazon owns over 40 subsidiaries, including Zappos,, Kiva Systems, Goodreads, Teachstreet, and IMDb.[44]

Board of directors[edit]

As of February 2016, the board of directors is:[45]

Merchant partnerships[edit]

Until June 30, 2006, typing into a browser would bring up's "Toys & Games" tab; however, this relationship was terminated due to a lawsuit.[46] Amazon also hosted and managed the website for Borders bookstores but this ceased in 2008.[47] From 2001 until August 2011, Amazon hosted the retail website for Target.[48] operates retail websites for Sears Canada, bebe Stores, Marks & Spencer, Mothercare, and Lacoste. For a growing number of enterprise clients, currently including the UK merchants Marks & Spencer, Benefit Cosmetics' UK entity,, and Mothercare, Amazon provides a unified multichannel platform where a customer can interact with the retail website, standalone in-store terminals, or phone-based customer service agents. Amazon Web Services also powers AOL's Shop@AOL.

On October 18, 2011, announced a partnership with DC Comics for the exclusive digital rights to many popular comics, including Superman, Batman, Green Lantern, The Sandman, and Watchmen. The partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their shelves.[49]

On November 2013, announced a partnership with the United States Postal Service to begin delivering orders on Sundays. The service, included in Amazon’s standard shipping rates, initiated in metropolitan areas of Los Angeles and New York due to the high-volume and inability to deliver timely, with plans to expand into Dallas, Houston, New Orleans, and Phoenix by 2014.[50]

On July 2016, announced a partnership with the U.K. Civil Aviation Authority to test some of the technologies and may use delivery service via prime air drone in the future.[51]


Headquarters[edit]'s former headquarters in the Pacific Medical Center building in Beacon Hill, Seattle

Amazon's global headquarters are in 14 buildings in Seattle's South Lake Union neighborhood, developed primarily by Vulcan, Inc. from 2008 onward. The first 11 buildings were acquired from Vulcan in 2012 at a cost of $1.16 billion.[52][53] The company was previously headquartered in rented space within the Pacific Medical Center, located in the city's Beacon Hill neighborhood, from 1998 to 2011.[54][55]

Amazon is currently building a new three-tower complex in Seattle's Denny Triangle neighborhood to serve as its new headquarters. The plan, designed by NBBJ and named "Rufus 2.0" after a dog who was part of the company in its early days,[56][57] was approved by the city of Seattle in 2012 and construction began the year after.[58][59] The first of the towers, Amazon Tower I (nicknamed Doppler), opened on December 14, 2015.[60][61]

The European headquarters are in Luxembourg's capital, Luxembourg City.[62]

Software development centers[edit]

While much of Amazon's software development occurs in Seattle, the company employs software developers in centers across the globe. Some of these sites are run by an Amazon subsidiary called A2Z Development.[63]

Customer service centers[edit]

Fulfillment and warehousing[edit]

Fulfillment centers are located in the following cities, often near airports. Amazon Fulfillment centers can also provide warehousing and order-fulfillment for third-party sellers, for an extra fee.[77] Third-party sellers can use Fulfillment by Amazon, or FBA, to sell on other platforms as well, such as eBay or their own websites.[78]

Warehouses are large and each has hundreds of employees. Employees are responsible for four basic tasks: unpacking and inspecting incoming goods; placing goods in storage and recording their location; picking goods from their computer recorded locations to make up an individual shipment; and shipping. A computer that records the location of goods and maps out routes for pickers plays a key role: employees carry hand-held computers which communicate with the central computer and monitor their rate of progress. A picker may walk 10 or more miles a day. In the United Kingdom initial staffing was provided by Randstad Holding and other temporary employment agencies. Some workers are accepted as Amazon employees and granted pension and shares of stock; others are dismissed. "When we have permanent positions available, we look to the top performing temporary associates to fill them."[79] Development of a high level of automation is anticipated in the future following Amazon's 2012 acquisition of Kiva Systems, a warehouse automation company.

Customer Service Center in Huntington, West Virginia warehouse in San Fernando de Henares, Madrid, Spain)


Closed fulfillment, warehousing and customer service locations[edit]

These US distribution centers have been closed: SDC Seattle Distribution Center, located in Georgetown, just south of downtown Seattle; Red Rock, Nevada; Chambersburg, Pennsylvania; Munster, Indiana; and McDonough, Georgia.[95][96][97] From 2000[98] until February 2001, there was an Amazon customer service based in The Hague, Netherlands.[99][100]

Products and services[edit]

Third-generation Amazon Kindle

Retail goods[edit]

Amazon product lines include several media (books, DVDs, music CDs, videotapes, and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry and watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games.

The company launched Auctions, a web auctions service, in March 1999. However, it failed to chip away at the large market share of the industry pioneer, eBay. Later, the company launched a fixed-price marketplace business, zShops, in September 1999, and the now defunct partnership with Sotheby's, called, in November. Auctions and zShops evolved into Amazon Marketplace, a service launched in November 2000 that let customers sell used books, CDs, DVDs, and other products alongside new items. As of October 2014, Amazon Marketplace is the largest of its kind, followed by similar marketplaces from Sears, Rakuten and Newegg.

In August 2007, Amazon announced AmazonFresh, a grocery service offering perishable and nonperishable foods. Customers could have orders delivered to their homes at dawn or during a specified daytime window. Delivery was initially restricted to residents of Mercer Island, Washington, and was later expanded to several ZIP codes in Seattle proper.[101] AmazonFresh also operated pick-up locations in the suburbs of Bellevue and Kirkland from summer 2007 through early 2008.

In 2012, Amazon announced the launch of for buying green products, including groceries, household items, and apparel.[102] It is part of Quidsi, the company that Amazon bought in 2010 that also runs the sites (baby), (pets), and (toys).[102] Amazon also owns other e-commerce sites like,, and[102]

Amazon's Subscribe & Save program offers a discounted price on an item (usually sold in bulk), free shipping on every Subscribe & Save shipment, and automatic shipment of the item every one, two, three, or six months.[103]

In 2013, Amazon launched its site in India, It started with electronic goods.[104] In July 2014, Amazon said it would invest $2 billion (Rs 12,000 crore) in India to expand business, after its largest Indian rival Flipkart announced $1 billion in funding.[105]

In 2014, Amazon sold 63% of all books bought online and 40% of all books sold overall.[106]

Fulfillment by Amazon Small and Light is a service introduced in 2015 that will[when?] provide fulfillment for small, light items from a center in Florence, Kentucky. The service will offer free standard shipping for small, light, low-value items offered on the site by third-party sellers.[107]

In 2015, a study by Survata found that 44% of respondents searching for products went directly to[108][109]

Amazon Prime[edit]

Amazon Prime logo.jpg

In 2005, Amazon announced the creation of Amazon Prime, a membership offering free two-day shipping within the contiguous United States on all eligible purchases for a flat annual fee of $79 (equivalent to $96 in 2015),[110] as well as discounted one-day shipping rates.[111] Amazon launched the program in Germany, Japan, and the United Kingdom in 2007; in France (as "Amazon Premium") in 2008, in Italy in 2011, in Canada in 2013,[112] and in India on July 26, 2016.[113]

Amazon Prime membership in Germany, the United Kingdom, and the United States also provides Amazon Video,[114] the instant streaming of selected movies and TV shows at no additional cost.[115] In November 2011, it was announced that Prime members have access to the Kindle Owners’ Lending Library, which allows users to borrow certain popular Kindle e-books for free reading on Kindle hardware, up to one book a month, with no due date.[116]

In March 2014, Amazon announced an increase in the annual membership fee for Amazon Prime, from $79 to $99.[110][117] Shortly after this change, Amazon announced Prime Music, a service whose members can get unlimited, ad-free streaming of over a million songs and access to curated playlists.[118] In November 2014, Amazon added Prime Photos, which allows unlimited photo storage in the users' Amazon cloud drive.[119] In March 2015, Amazon was expanding that service as a paid offering to cover other kinds of content, and to users outside of its loyalty program. Unlimited Cloud Storage will let users get either unlimited photo storage or “unlimited everything” – covering all kinds of media from videos and music through to PDF documents – respectively for $11.99 or $59.99 per year.[120] Amazon also began offering free same-day delivery to Prime members in 14 United States metropolitan areas in May 2015.[121]

In April 2015, Amazon started a trial partnership with Audi and DHL in order to get deliveries directly into the trunks of Audi cars. This project is only available on the Munich (Germany) area to some Audi connected car users.[122]

On July 15, 2015, to commemorate its 20th birthday, Amazon celebrated "Amazon Prime Day", which Amazon announced would feature deals for prime members that rivaled those on Black Friday.[123] Also that month Amazon Prime announced[124] that it would be signing Jeremy Clarkson, Richard Hammond, and James May, formerly of BBC's Top Gear, to begin working on The Grand Tour, due to be released in 2016. On July 13, 2016, Amazon prime said customers placed 60 percent more orders worldwide on "Prime Day".[125]

In December 2015, Amazon stated that "tens of millions" of people are Amazon Prime members.[126] Amazon Prime added 3 million members during the third week of December 2015.[127] It was also during December that Amazon announced the creation of the Streaming Partners Program,[128] an over-the-top subscription service that enables Amazon Prime subscribers to add additional streaming video services to their accounts. Among the programming providers involved in the program are Showtime, Starz (with additional content from sister network Encore), Lifetime Movie Club (containing recent original movie titles from Lifetime Television and Lifetime Movie Network), Smithsonian Earth, and Qello Concerts.

In January 2016, Amazon Prime reached 54 million members according to a report from Consumer Intelligence Research Partners.[129]

In April 2016, Amazon announced same-day delivery would be expanded to include the areas of Charlotte, Cincinnati, Fresno, Louisville, Milwaukee, Nashville, Central New Jersey, Raleigh, Richmond, Sacramento, Stockton, and Tucson, bringing total coverage to 27 metro areas.[130][131]

Consumer electronics[edit]

A Kindle Fire

In November 2007, Amazon launched the Kindle, an e-reader which downloads content over "Whispernet", via Sprint's EV-DO wireless network. The screen uses E Ink technology to reduce battery consumption and to provide a more legible display. As of July 2014, there are over 2.7 million e-books available for purchase at the Kindle Store.[132] Starting in 2012 Amazon began offering differing models within generations of its readers starting with the Paperwhite, then Voyage, and most recently Oasis announced in April 2016 for release later that month.

In September 2011, Amazon announced its entry into the tablet computer market by introducing the Kindle Fire, which runs a customized fork of the Android operating system. The low pricing of Fire ($199 USD)[133] was widely perceived as a strategy backed by Amazon's revenue from its content sales, to be stimulated by access to Fire tablets.

In September 2012, Amazon unveiled the second generation tablet, called the Kindle Fire HD. On September 25, 2013, unveiled its third generation tablet, called the Kindle Fire HDX.[134]

In April 2014, Amazon announced its Amazon Fire TV set-top box system, a device targeted to compete with such systems like Apple TV or Google's Chromecast device. The Amazon set-top box allows for streaming videos from sites like Amazon's own streaming service as well as others such as Netflix or Hulu. The device also supports voice search for movies, as well as gaming, which includes special versions of Minecraft, Asphalt 8, and The Walking Dead.[135][136] Amazon announced the Fire TV Stick in October 2014. The device replicates much of the functionality of the Fire TV.[137]

The company entered the smartphone market in July 2014 with the release of the Fire Phone.[138] Due to poor sales and reception, Amazon discontinued it on August 2015, and has not announced any newer model as of August 2016.[139]

In 2014, Amazon sold a voice-enabled smart speaker called Echo. In March 2016, Amazon launched Amazon Echo dot, a smaller, more affordable version of the Echo.[140]

Digital content[edit]

Amazon's Honor System was launched in 2001 to allow customers to make donations or buy digital content, with Amazon collecting a percentage of the payment plus a fee; however, the service was discontinued in 2008[141] and replaced by Amazon Payments.

Amazon Music, its own online music store, launched as Amazon MP3 in the US on September 25, 2007, selling downloads exclusively in MP3 format without digital rights management.[142] (In addition to copyright law, Amazon's terms of use agreements restrict use of the MP3s, but Amazon does not use digital rights management (DRM) to enforce those terms.)[143] In addition to independent music labels, Amazon MP3 primarily sells music from the "Big 4" record labels: EMI, Universal, Warner Bros. Records, and Sony Music. Prior to the launch of this service, Amazon made an investment in Amie Street, a music store with a variable pricing model based on demand.[144] Amazon MP3 was the first online offering of DRM-free music from all four major record companies.[145][146][147][148]

In January 2008, Amazon began distributing its MP3 service to subsidiary websites worldwide[149] and, in December 2008, Amazon MP3 was made available in the UK. At the launch of Amazon MP3 in the UK, over 3 million Digital Rights Management (DRM)-free songs were made available to consumers, with prices that started at 59p, compared to Apple's 79p starting price.[150]

In July 2010, Amazon announced that e-book sales for its Kindle reader outnumbered sales of hardcover books for the first time ever during the second quarter of 2010. Amazon claims that, during that period, 143 e-books were sold for every 100 hardcover books, including hardcovers for which there is no digital edition; and during late June and early July, sales rose to 180 digital books for every 100 hardcovers.[151]

On March 22, 2011, Amazon launched the Amazon Appstore for Android devices and the service was made available in over 200 countries.[152] Also in 2011, Amazon announced that it was releasing a Mac download store to offer dozens of games and hundreds of pieces of software for Apple computers.[153]

In January 2013, Amazon launched AutoRip, a digital music service. The service allows customers to receive a free MP3 copy of select CDs purchased through Amazon.[154] Amazon announced in September 2013 that it would launch Kindle MatchBook in October 2013, a similar service for books allowing customers who buy books from Amazon to acquire an e-book copy for free, or at a discounted price of US$3 or less.[155] MatchBook was launched on the company's site on October 29, 2013.[156][157]

Amazon Games[edit]

In October 2008, Amazon acquired game developer and distributor Reflexive Entertainment.[158] This studio continued to develop games for PC, Mac and Kindle eReaders under the brands Reflexive and Amazon Digital Services. Notable titles include Every Word for Kindle Paperwhite and Airport Mania for Kindle Fire, Android, iOS Windows and Mac.

In August 2012, Amazon announced it would be adding a gaming department to its company titled Amazon Game Studios. Amazon stated that it would introduce "innovative, fun and well-crafted games" to consumers.[159] According to the Amazon Game Studios website, the last game that was launched by the department was Amazon's first ever mobile game Air Patriots, released on November 1, 2012.[160]

On February 6, 2014, Amazon confirmed the acquisition of the gaming company Double Helix Games without any indication of the financial terms. The 75 Double Helix employees were to become Amazon employees and their Orange County, California, headquarters was to remain their operating base. Amazon informed the TechCrunch media company that it "acquired Double Helix as part of our [Amazon's] ongoing commitment to build innovative games for customers" and confirmed that Double Helix's current game roster and other future developments will receive support following the acquisition.[161]

On August 25, 2014, Amazon announced its intent to acquire the video game streaming website Twitch for $970 million.[162][163][164] The acquisition of Twitch is expected to help Amazon drive Internet traffic and potentially boost its Prime membership program, and promote its video ad and Fire TV set top box business.[165]

Amazon Art[edit]

In August 2013, Amazon launched Amazon Art as an online marketplace selling original and limited edition fine art from selected galleries.[166] The initial 40000 items listed for sale included Norman Rockwell's painting Willie Gillis: Package from Home priced at $4.85 million, L'Enfant a la tasse by Claude Monet for $1.45 million and Andy Warhol's Sachiko for $45 000.[167]

Amazon Video[edit]

Amazon Video is an Internet video on demand service by Amazon in the United States, United Kingdom, Japan, Austria and Germany. There are plans to offer the video streaming service in India sometime in 2015.[168]

In 2015, the Prime Instant Video exclusive series Transparent earned two Golden Globe Awards, and Transparent is the first series from a streaming service to win a Golden Globe for best series.[7]

Private labels and exclusive marketing arrangements[edit]

In August 2005,[169] Amazon began selling products under its own private label, "Pinzon"; the trademark applications indicated that the label would be used for textiles, kitchen utensils, and other household goods.[169] In March 2007, the company applied to expand the trademark to cover a more diverse list of goods and to register a new design consisting of the "word PINZON in stylized letters with a notched letter "O" which appears at the "one o'clock" position".[170] Coverage by the trademark grew to include items such as paints, carpets, wallpaper, hair accessories, clothing, footwear, headgear, cleaning products, and jewelry.[170] In September 2008, Amazon filed to have the name registered. USPTO has finished its review of the application, but Amazon has yet to receive an official registration for the name.

AmazonBasics branded USB cable

AmazonBasics is a private-label product line, mainly consisting of consumer electronics accessories, but also including home and office accessories.[171] The line was launched in 2009.[172]

In 2014, Amazon launched Amazon Elements, a line of domestic products including baby wipes and (formerly) diapers.[173]

An exclusive is a product, usually a DVD, that is available exclusively on Some DVDs are produced by the owner of the film or product, while others are produced by itself. The DVDs produced by Amazon are made using its "CreateSpace" program, in which DVDs are created, upon ordering, using DVD-R technology. The DVDs are then shipped about two days later. Some DVDs (such as the Jersey Shore Season 1 or The Unusuals Season 1) are released first as an exclusive for a limited time before being released elsewhere. On May 23, 2011, allowed customers to download Lady Gaga's Born This Way album for 99 cents, resulting in some downloads being delayed, due to an extremely high volume of downloads.[174]

Amazon self publishing services through one of its companies, CreateSpace, a member of the Amazon group of companies.[175]

Amazon Web Services[edit]

Main article: Amazon Web Services
AWS Summit 2013 event in NYC

Amazon launched Amazon Web Services (AWS) in 2002, which provides programmatic access to latent features on its website.

In November 2005, Amazon began testing Amazon Mechanical Turk, an application programming interface (API) allowing programs to dispatch tasks to human processors.

In March 2006, Amazon launched an online storage service called Amazon Simple Storage Service (Amazon S3). An unlimited number of data objects, from 1 byte to 5 terabytes in size, can be stored in S3 and distributed via HTTP or BitTorrent. The service charges monthly fees for data stored and transferred. In 2006, Amazon introduced Amazon Simple Queue Service (Amazon SQS), a distributed queue messaging service, and product wikis (later folded into Amapedia) and discussion forums for certain products using guidelines that follow standard message board conventions.

Also in 2006, Amazon introduced Amazon Elastic Compute Cloud (Amazon EC2), a virtual site farm,[176] allowing users to use the Amazon infrastructure to run applications ranging from running simulations to web hosting. In 2008, Amazon improved the service by adding Elastic Block Store (EBS), offering persistent storage for Amazon EC2 instances and Elastic IP addresses, and offering static IP addresses designed for dynamic cloud computing. Amazon introduced SimpleDB, a database system, allowing users of its other infrastructure to utilize a high-reliability, high-performance database system. In 2008, Amazon graduated EC2 from beta to "Generally Available" and added support for the Microsoft Windows platform.[177]

Amazon continues to refine and add services to AWS, adding such services as Scalable DNS service (Amazon Route 53), payment handling, and AWS specific APIs for its Mechanical Turk service.

In August 2012, Amazon announced Amazon Glacier, a low-cost online file storage web service that provides reliable data archiving, storage, and backup.[178]

In November 2012 at AWS' web developer conference in Las Vegas it announced it was targeting large companies as cloud storage clients. It will further cut its S3 prices to customers with long-term contracts in its "Redshift" storage service launching in 2013.

In March 2013 Amazon announced its Mobile Ads API for developers. The new Ads API can be used on apps distributed on any Android platform as long as the app is also available on Amazon’s Appstore.[179]

As of December 2014, Amazon Web Services operated 1.4 Million servers across 11 regions and 28 availability zones.[180]

New book content production[edit]

Amazon Publishing is Amazon's publishing unit. It is composed of AmazonEncore, AmazonCrossing, Montlake Romance, Thomas & Mercer, 47 North, and Powered by Amazon. Additional imprints are planned.

Launched in 2005, Amazon Shorts offered exclusive short stories and non-fiction pieces from best-selling authors for immediate download. By June 2007, the program had over 1,700 pieces and was adding about 50 new pieces per week. The program was discontinued on June 1, 2010.


Amazon also created "channels" to benefit certain causes. In 2004, Amazon allowed customers to donate $5 to $200 to the campaigns of 2004 US presidential hopefuls, providing links that raised $300,000 for the candidates.[181] Amazon has periodically reactivated a Red Cross donation channel after crises such as Hurricane Sandy, Hurricane Katrina, and the 2004 earthquake and tsunami in the Indian Ocean. By January 2005, nearly 200,000 people had donated over $15.7 million in the US.[182]

In 2013, Amazon launched a new charity initiative called Amazon Smile.[183] It, accessed by going to when normally shopping, allows Amazon to donate 0.5% of the sale price to a selected charity as its sponsor.[184][185]

Amazon Local[edit]

Amazon Local is a daily deal service launched in June 2011 in Boise, Idaho.[186] As of 2013, Amazon Local offers daily deals to over 100 regions in 36 U.S. states. Amazon Local also acts as a deal aggregator; some of the deals are actually offered through LivingSocial, a firm in which Amazon has heavily invested.[187]

It was launched gradually in the United Kingdom on August 29, 2012, starting in London and expanding to more towns and cities.[188]

On December 18, 2015, Amazon Local will stop selling daily deals however purchased deals will remain valid according to its terms.[189]


In July 2009, launched an AmazonWireless website,[190] which offers cellular devices and service plans for Verizon Wireless, AT&T, Sprint and T-Mobile in the US.[191]

AmazonFresh and Amazon Prime Pantry[edit]

AmazonFresh is a home grocery delivery service first trialed in 2007, and later made available in Seattle, Los Angeles, San Francisco, California, San Diego, Brooklyn, New York and Philadelphia, PA.[192]

Amazon Prime Pantry is a similar service covering the 48 contiguous United States, allowing the order of up to 45 pounds of dry goods and non-perishable groceries for a flat delivery fee.

Amazon Dash[edit]

Main article: Amazon Dash

On March 31, 2015, announced that it was expanding Amazon Dash to include an Amazon Dash Button and a Dash Replenishment Service.[193]

Amazon Prime Air[edit]

Main article: Amazon Prime Air

60 Minutes announced on December 1, 2013 that Amazon Prime Air was a possible future delivery service expected to be in development for several more years. In concept, the process would use drones to deliver small packages (less than five pounds) within 30 minutes by flying short distances (10–20 km) from local Amazon Fulfillment Centers.[194][195] In the United States, the project will require the Federal Aviation Administration to approve commercial use of unmanned drones.[196]

Such approval could be in place as early as 2015, and Amazon expects to be ready at that time.[197][198] In July 2014, it was revealed the company was developing its 8th and 9th drone prototypes, some that could fly 50 miles an hour and carry 5-pound packages, and had applied to the FAA to test them.[199]

Prime Now[edit]

In December 2014, Amazon announced that as a benefit to Prime members, parts of Manhattan, in New York City, could get products delivered to them within one hour for a fee of $7.99, or within two hours for no additional fee. 25,000 daily essential products are available with this delivery service.[200] In February 2015, the service was extended to include all of Manhattan.[201] It has since been expanded in the United States to include parts of Chicago, Miami, Baltimore, Dallas, Atlanta, Austin, Nashville, San Antonio, and Tampa.[202][203][204][205] Outside of the United States, it has expanded to London,[206] Birmingham, UK.,[207] Newcastle, Manchester,[208] Liverpool,[209] Milan,[210] Munich, Berlin,[211] Paris,[212] Madrid[213] and Tokyo.[214]

Amazon Supply[edit]

Amazon Supply, launched in 2012, offers industrial and scientific components and maintenance, repair and operations (MRO) supplies.[215] Amazon Supply was developed based on experience operating, acquired in 2005. (The brand was discontinued with the launch of Amazon Supply.) While Amazon Supply uses the same order fulfillment and distribution system as, its online store provides services to customers in more than 190 countries.[216]

Video Direct[edit]

On May 10, 2016 Amazon launched a Video Service called Amazon Video Direct which allows users to place videos available to rent or own, to view free with ads, or to be bundled together, and offered as an ad-on subscription.[217] Amazon will pay creators 50% of the revenue earned from rental or sale of the videos,[217] but for ad-supported videos, the makers will get a portion of ad receipts.[217]

Other services[edit]

An collection point at the White Rose Centre in Leeds, England.

In January 2007, Amazon launched Amapedia, a now-defunct wiki for user-generated content to replace ProductWiki, and the video on demand service Amazon Unbox.[218] Also in 2007, Amazon launched Amazon Vine, which allows reviewers free access to prerelease products from vendors in return for posting a review.[219][220]

IMDb and Amazon launched a website called SoundUnwound for browsing music metadata with wiki-like user contribution in September 2007; this data was also used for Amazon's Artist Pages.[221] SoundUnwound ceased existence on June 18, 2012, and the site redirected to Amazon.

Amazon Connect enables authors to post remarks on their book pages to customers.

Amazon Webstore allowed businesses to create custom e-commerce online stores using Amazon technology. Sellers selected the category for their business, and paid a commission of 1-2%, plus credit-card processing fees and fraud protection, and a subscription fee depending on the bundle option for an unlimited number of listings.[222] Amazon has chosen a limited number of companies to become an implementation solution provider for them.[223][224] The Amazon Webstore is no longer available to new merchants.

In August 2014, Amazon launched a credit card reader. Merchants can use it to conduct payments through a smartphone or tablet.[225]

In 2014, Amazon launched a feature called "make an offer" that allows customers to place a bid to 3rd party sellers, rather than buy outright. However, unlike eBay, the feature is not an auction but rather a one-to-one bid where the customer haggles privately with the seller.[226]

In January 2015, Amazon announced its own email and scheduling service dubbed WorkMail developed by Amazon Web Services, the cloud computing unit of Amazon Inc. The Amazon email service is expected to bring in $10 billion extra revenue to the company.[227]

In March 2015, Amazon launched a new on-demand service, Amazon Home Services aimed at offering homeowners a marketplace for professional services such as plumbing, electrical, audio/visual installation, and lawn services. The Home Services category designed to make finding a specialist easy by verifying that providers are properly licensed and insured for the job. Service is "Satisfaction Guaranteed" and offers a refund if you are not happy in the end. Additionally, reviews are verified so you know the reviewer actually paid for and used the services.[228]

In April 2015, Amazon rolled out a new travel site called Amazon Destinations, which focuses on helping customers find "getaway destinations" within driving distance of their homes. Currently Amazon Destinations features hotel selections in three United States metro areas: L.A., New York and Seattle.[229]

In October 2015, Amazon announced a new handmade marketplace called Handmade By Amazon, already having 5,000 sellers from 60 countries and 80,000 items for sale. The platform is designed for artisans to sell their good directly to the public, similar to the platform Etsy.[230]

On November 2, 2015, Amazon opened its first physical retail store, a bookstore in the University Village shopping center in Seattle. The store, known as Amazon Books, has prices matched to those found on the Amazon website and integrate online reviews into the store's shelves.[231][232][233]

Amazon released branded semiconductors to home equipment designers who are working on Internet-of-Things devices, WiFi routers and other smart home appliances. The chips come from Annapurna Labs, which Amazon purchased in 2015 for a rumored $350 million. On January 7, 2016, the company announced that its Alpine chipset was available for a wide range of applications.[234]

Amazon Studios[edit]

Main article: Amazon Studios

Amazon Studios is's division that develops television shows, movies and comics from online submissions and crowd-sourced feedback.[235] It was started in late 2010.[235] Content would be distributed through Amazon Video, Amazon’s digital video streaming service, and a competitor to services like Netflix and Hulu.[236] For film, Warner Bros. is a partner.[237]


Companies owned by Amazon that operate under their own brand.[edit]

Audible headquarters is a seller and producer of spoken audio entertainment, information, and educational programming on the Internet. Audible sells digital audiobooks, radio, and TV programs, and audio versions of magazines and newspapers. Through its production arm, Audible Studios, Audible has also become the world's largest producer of downloadable audiobooks. On January 31, 2008 Amazon announced it would buy Audible for about $300 million. The deal closed in March 2008, and Audible became a subsidiary of Amazon.[238]

Brilliance Audio[edit]

Brilliance Audio is an audiobook publisher founded in 1984 by Michael Snodgrass in Grand Haven, Michigan.[239] The company produced its first 8 audio titles in 1985.[239] The company was purchased by Amazon in 2007 for an undisclosed amount.[240][241] At the time of the acquisition Brilliance was producing 12-15 new titles a month.[241] It operates as an independent company within Amazon.

In 1984, Brilliance Audio invented a technique for recording twice as much on the same cassette.[242] The technique involved recording on each of the two channels of each stereo track.[242] It has been credited with revolutionizing the burgeoning audiobook market in the mid-1980s since it made unabridged books affordable.[242]


ComiXology is a cloud-based digital comics platform with over 200 million comic downloads as of September 2013. It offers a selection of more than 40,000 comic books and graphic novels across Android, iOS, Kindle Fire, and Windows 8 devices, and over the Internet. Amazon bought the company in April 2014.[243]


Goodreads is a "social cataloging" website founded in December 2006 and launched in January 2007 by Otis Chandler, a software engineer and entrepreneur, and Elizabeth Chandler. The website allows individuals to freely search Goodreads' extensive user-populated database of books, annotations, and reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also create their own groups of book suggestions and discussions. In December 2007, the site had over 650,000 members and over 10,000,000 books had been added. Amazon bought the company in March 2013.[244]


Shelfari is a social cataloging website for books. Shelfari users build virtual bookshelves of the titles which they own or have read, and they can rate, review, tag, and discuss their books. Users can also create groups that other members may join, create discussions, and talk about books, or other topics. Recommendations can be sent to friends on the site for what books to read. Amazon bought the company in August 2008.[244] Shelfari continued to function as an independent book social network within the family of sites until 2016, when that January, Amazon announced on that it would be merging Shelfari with Goodreads and closing down Shelfari.[245][246]

Beijing Century Joyo Courier Services[edit]

Amazon 40' container turnpike double, a Long Combination Vehicle

Beijing Century Joyo Courier Services is a subsidiary of Amazon and it applied for a Freight forwarding license with the US Maritime Commission. Amazon is also building out its logistics in trucking and air freight to potentially compete with UPS and FedEx.[247][248]


The domain attracted at least 615 million visitors annually by 2008.[249] Amazon attracts over 130 million customers to its US website per month by the start of 2016.[250] The company has also invested heavily on a massive amount of server capacity for its website, especially to handle the excessive traffic during the December Christmas holiday season.[251]

Results generated by Amazon's search engine are partly determined by promotional fees.[252]

Amazon's localized storefronts, which differ in selection and prices, are differentiated by top-level domain and country code:

Region Sovereignty Domain name
Asia  China
Europe  France
 United Kingdom
North America  Canada
 United States
Oceania  Australia
South America  Brazil


Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. Customers may comment or vote on the reviews, indicating whether they found a review helpful to them. If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.[253]

When publishers asked Bezos why Amazon would publish negative reviews, he defended the practice by claiming that was "taking a different approach ... we want to make every book available—the good, the bad, and the ugly ... to let truth loose".[254]

Although reviews are attributed to the credit-card name of the reviewer, there have been cases of positive reviews being written and posted by a public relations company on behalf of its clients,[255] and instances of writers using pseudonyms to leave negative reviews of their rivals' works.[256]

Following the listing of Untouchable: The Strange Life and Tragic Death of Michael Jackson, a disparaging biography of Michael Jackson by Randall Sullivan, his fans, organized via social media as "Michael Jackson's Rapid Response Team to Media Attacks" bombarded Amazon with negative reviews and negative ratings of positive reviews.[257]

Content search[edit]

"Search Inside the Book" is a feature which allows customers to search for keywords in the full text of many books in the catalog.[258][259] The feature started with 120,000 titles (or 33 million pages of text) on October 23, 2003.[260] There are currently about 300,000 books in the program. Amazon has cooperated with around 130 publishers to allow users to perform these searches.

To avoid copyright violations, does not return the computer-readable text of the book. Instead, it returns a picture of the matching page, instructs the web browser to disable printing, and puts limits on the number of pages in a book a single user can access. Additionally, customers can purchase online access to some of the same books via the "Amazon Upgrade" program.

Third-party sellers[edit]

Amazon derives many of its sales from third-party sellers who sell products on Amazon (around 40% in 2008).[261] Associates receive a commission for referring customers to Amazon by placing links to Amazon on their websites, if the referral results in a sale. Worldwide, Amazon has "over 900,000 members" in its affiliate programs.[262] In the middle of 2014, the Amazon Affiliate Program is used by 1.2% of all websites, and it is the second most popular advertising network after Google Ads.[263] It is frequently used by websites and non-profits to provide a way for supporters to earn them commission.[264] Amazon reported over 1.3 million sellers sold products through Amazon's websites in 2007. Unlike eBay, Amazon sellers do not have to maintain separate payment accounts; all payments are handled by Amazon.

Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services (AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon products within another website, or linked to another website. In June 2010, Amazon Seller Product Suggestions was launched (rumored to be internally called "Project Genesis") to provide more transparency to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested are based on customers' browsing history.[265]

Amazon sales rank[edit]

The Amazon sales rank (ASR) provides an indication of the popularity of a product sold on any Amazon locale. It is a relative indicator of popularity that is updated hourly. Effectively, it is a "best sellers list" for the millions of products stocked by Amazon.[266] While the ASR has no direct effect on the sales of a product, it is used by Amazon to determine which products to include in its best-sellers lists.[266] Products that appear in these lists enjoy additional exposure on the Amazon website, and this may lead to an increase in sales. In particular, products that experience large jumps (up or down) in their sales ranks may be included within Amazon's lists of "movers and shakers"; such a listing provides additional exposure that might lead to an increase in sales.[267] For competitive reasons, Amazon does not release actual sales figures to the public. However, Amazon has now begun to release point of sale data via the Nielsen BookScan service to verified authors.[268] While the ASR has been the source of much speculation by publishers, manufacturers and marketers, Amazon itself does not release the details of its sales rank calculation algorithm. Some companies have analyzed Amazon sales data to generate sales estimates based on the ASR,[269] though Amazon states:

Please keep in mind that our sales rank figures are simply meant to be a guide of general interest for the customer and not definitive sales information for publishers—we assume you have this information regularly from your distribution sources

— Help[270]

Amazon's technology[edit]

Customer Relationship Management (CRM) and Information Management (IM) support Amazon’s business strategy. The core technology that keeps Amazon running is Linux-based. As of 2005, Amazon had the world’s three largest Linux databases, with capacities of 7.8 TB, 18.5 TB, and 24.7 TB. The central data warehouse of Amazon is made of 28 Hewlett Packard Enterprise servers with four CPUs per node running Oracle database software. Amazon’s technology architecture handles millions of back-end operations every day, as well as queries from more than half a million third-party sellers. With hundreds of thousands of people sending their credit card numbers to Amazon’s servers every day, security becomes a major concern. Amazon employs Netscape Secure Commerce Server using the Secure Socket Layer protocol which stores all credit card details in a separate database. The company also records data on customer buyer behavior which enables them to offer or recommend to an individual specific item, or bundles of items based upon preferences demonstrated through purchases or items visited.[271]

On January 31, 2013 Amazon experienced an outage that lasted approximately 49 minutes, leaving its site inaccessible to some customers.[272]

On May 5, 2014 Amazon unveiled a partnership with Twitter. Twitter users can link their accounts to an Amazon account and automatically add items to their shopping carts by responding to any tweet with an Amazon product link bearing the hashtag #AmazonCart. Customers never leave the Twitter feed, and the product is waiting for them when they go to the Amazon website.[273]

Multi-level sales strategy[edit]

Amazon employs a multi-level e-commerce strategy. Amazon started off by focusing on Business-to-Consumer relationships between itself and its customers, and Business-to-Business relationships between itself and its suppliers but it then moved to incorporate Customer-to-Business transactions as it realized the value of customer reviews as part of the product descriptions. It now also facilitates customer to customer with the provision of the Amazon marketplace which act as an intermediary to facilitate consumer to consumer transactions. The company lets almost anyone sell almost anything using its platform. In addition to affiliate program that lets anybody post Amazon links and earn a commission on click through sales, there is now a program which let those affiliates build entire websites based on Amazon’s platform.[274]

Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their own websites. The sales are processed through and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at a fixed price.[275] Amazon also employs the use of drop shippers or meta sellers. These are members or entities that advertise goods on Amazon who order these goods direct from other competing websites but usually from other Amazon members. These meta sellers may have millions of products listed, have large transaction numbers and are grouped alongside other less prolific members giving them credibility as just someone who has been in business for a long time. Markup is anywhere from 50% to 100% and sometimes more, these sellers maintain that items are in stock when the opposite is true. As Amazon increases their dominance in the marketplace these drop shippers have become more and more commonplace in recent years.[citation needed]

On 2 February 2016, General Growth Properties’ CEO, Sandeep Mathrani, during a year-end conference call with investors, analysts and reporters mentioned that Amazon plans to roll out 300 to 400 bookstores around the country. This was an unconfirmed comment, however due to the source, a media frenzy ensued.[276] In November 2015, Amazon opened its first physical bookstore location. It is aptly named, Amazon Books and is located in University Village in Seattle. The store is 5,500 square feet and prices for all products match those on its website.[276]


Over the 2000-2010 decade, Amazon has developed a customer base of around 30 million people. is primarily a retail site with a sales revenue model. Amazon makes its money by taking a small percentage of the sale price of each item that is sold through its website. Amazon also allows companies to advertise their products by paying to be listed as featured products.[277]


Since its founding, the company has attracted criticism and controversy from multiple sources over its actions. These include: luring customers away from the site's brick and mortar competitors,[278] poor warehouse conditions for workers; anti-unionization efforts; Amazon Kindle remote content removal; taking public subsidies; its "1-Click patent" claims; anti-competitive actions;[279] price discrimination; various decisions over whether to censor or publish content such as the WikiLeaks website; LGBT book sales rank;[280][281] and works containing libel, facilitating dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon.[282] Companies like Groupon, eBay, and countered Amazon's promotion by offering $10 off from their products.[283][284] The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle."[252] In July 2014 the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent.[285][286]

Sales and use taxes[edit]

Main article: Amazon tax

Poor working conditions[edit]

Amazon has attracted widespread criticism by both current employees, which refer to themselves as Amazonians,[287] and former employees,[288][289] as well as the media and politicians for poor working conditions. In 2011 it was publicized that at the Breinigsville, Pennsylvania warehouse, workers had to carry out work in 100 °F (38 °C) heat, resulting in employees becoming extremely uncomfortable and suffering from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air as "managers were worried about theft". Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees.

Some workers, "pickers", who travel the building with a trolley and a handheld scanner "picking" customer orders can walk up to 15 miles during their workday, and if they fall behind on their targets, they can be reprimanded. The handheld scanners feed back to the employee real-time information on how fast or slowly they are doing; the scanners also serve to allow Team Leads and Area Managers to track the specific locations of employees and how much "idle time" they gain when not working.[290][291] In a German television report broadcast in February 2013, journalists Diana Löbl and Peter Onneken conducted a covert investigation at the distribution center of Amazon in the town of Bad Hersfeld in the German state of Hessen. The report highlights the behavior of some of the security guards, themselves being employed by a third party company, who apparently either had a Neo-nazi background or deliberately dressed in Neo-Nazi apparel, and who were intimidating foreign and temporary female workers at its distribution centres. The third party security company involved was delisted by Amazon as a business contact shortly after that report.[292][293][294][295][296]

In March 2015, it was reported in The Verge that Amazon will be removing 18 month long non-compete clauses from its US employment contracts for hourly-paid workers, after criticism that it was acting unreasonably in preventing such employees from finding other work. Even short-term temporary workers have to sign contracts that prohibit them from working at any company where they would "directly or indirectly" support any good or service that competes with those they helped support at Amazon, for 18 months after leaving Amazon, even if they are fired or made redundant.[297][298]

A substantial New York Times article published on August 16, 2015 described evidence of an intimidating and confrontational working culture for the company's office workers.[19]

In an effort to boost employee morale, on November 2, 2015 Amazon announced that it would be extending 6 weeks of paid leave for new mothers and fathers. This change includes birth parents and adoptive parents, and can be applied in conjunction with existing maternity leave and medical leave for new mothers.[299]

Lobbying[edit] lobbies the United States federal government and state governments on issues such as the enforcement of sales taxes on online sales, transportation safety, privacy and data protection, and intellectual property. According to regulatory filings, focuses its lobbying on the US Congress, the Federal Communications Commission, and the Federal Reserve. spent $500,000 on lobbying in the second quarter of 2010, $630,000 in the first quarter of 2011, and $450,000 in the second quarter of that year.[300] was a corporate member of the American Legislative Exchange Council (ALEC) until it dropped membership following protests at its shareholders' meeting May 24, 2012.[301]

The initiative Choice in eCommerce was founded on May 8, 2013 by several online retailers in Berlin, Germany.[302][303][304][305][306][307][308][309][310] The cause was, in the view of the initiative, sales bans and online restrictions by individual manufacturers. The dealers felt cut off from their main sales channel and thus deprived them the opportunity to use online platforms like Amazon, eBay or Rakuten in a competitive market for the benefit of their customers.

In 2014, Amazon expanded its lobbying practices as it prepared to lobby the Federal Aviation Administration to approve its drone delivery program, hiring the Akin Gump Strauss Hauer & Feld lobbying firm in June.[311] Amazon and its lobbyists have visited with Federal Aviation Administration officials and aviation committees in Washington, D.C. to explain its plans to deliver packages.[312]

Notable businesses founded by former employees[edit]

A number of companies have been started and founded by former Amazon employees.[313]

See also[edit]


  1. ^ "Maps". Google 
  2. ^ "Arch daily". Amazon’s Seattle headquarters 
  3. ^ "Amazon pays top dollar to buy Seattle HQ". Reuters. October 5, 2012 
  4. ^ "My habit" 
  5. ^ "Shopbop gets a makeover". New York Times. 
  6. ^ "Askville". Amazon 
  7. ^ a b c d e f "AMAZON.COM ANNOUNCES FOURTH QUARTER SALES UP 22% TO $35.7 BILLION" (XBRL). United States Securities and Exchange Commission. January 28, 2016. 
  8. ^ Soper, Spencer. "Jeff Bezos Sells More Than $500 Million in Amazon Shares". 
  9. ^ Saintvilus, Richard (August 5, 2016). "Jeff Bezos Sells 1 Million Amazon Shares (AMZN) - Investopedia". 
  10. ^ "Amazon reaches new high of 268,900 employees". Retrieved August 25, 2016. 
  11. ^ Lextrait, Vincent (January 2010). "The Programming Languages Beacon, v10.0". Retrieved March 14, 2010. 
  12. ^ " Site Info". Alexa Internet. Retrieved June 29, 2016. 
  13. ^ a b "AMAZON COM INC (Form: S-1, Received: 03/24/1997 00:00:00)". March 24, 1997. Retrieved July 15, 2014. 
  14. ^ Jopson, Barney (July 12, 2011). "Amazon urges California referendum on online tax". Financial Times. Archived from the original on July 15, 2011. Retrieved August 4, 2011. 
  15. ^ Synergy Research Group, Reno, NV. "Microsoft Cloud Revenues Leap; Amazon is Still Way Out in Front - Synergy Research Group". 
  16. ^ ", Form 10-K, Annual Report, Filing Date Jan 30, 2013" (PDF). SEC database. Retrieved February 26, 2013. 
  17. ^ "Amazon wkrótce w Polsce" (in Polish). PL: Wirtualna Polska. October 24, 2011. Retrieved January 11, 2012. 
  18. ^ "Amazon Spain launch may presage new overseas push", Reuters, September 14, 2011.
  19. ^ a b "Inside Amazon: Wrestling Big Ideas in a Bruising Workplace". The New York Times. August 16, 2015. 
  20. ^ "Person of the Year – Jeffrey P. Bezos". Time. December 27, 1999. Archived from the original on April 8, 2000. Retrieved January 5, 2008. 
  21. ^ Amazon's Jeff Bezos: With Jeremy Clarkson, we're entering a new golden age of television Retrieved August 18, 2015.
  22. ^ Nazaryan, Alexander (2016-07-12). "Hoe Jeff Bezos is Hurtling Toward World Domination". Newsweek. Retrieved 2016-07-12. 
  23. ^ Staff, Writer (2014-06-21). "". The Economist. Retrieved 2016-07-12. 
  24. ^ a b Byers, Ann (2006), Jeff Bezos: the founder of, The Rosen Publishing Group, pp. 46–47 
  25. ^ Murphy Jr., Bill. "'Follow the Money' and Other Lessons From Jeff Bezos". 
  26. ^ " Introduces New Logo; New Design Communicates Customer Satisfaction and A-to-Z Selection". Corporate January 5, 2000. 
  27. ^ "Amazon Company History". Retrieved May 6, 2013. 
  28. ^ Brandt, Richard L. (2011). One Click: Jeff Bezos and the Rise of Penguin Publishing. p. 228. ISBN 0670920665. 
  29. ^ Spiro, Josh. "The Great Leaders Series: Jeff Bezos, Founder of". Retrieved February 7, 2013. 
  30. ^ Rivlin, Gary (July 10, 2005). "A Retail Revolution Turns 10". The New York Times. Retrieved August 4, 2011. 
  31. ^ Spiro, Josh. "The Great Leaders Series: Jeff Bezos, Founder of". 
  32. ^ "Amazon company timeline". Corporate IR. 
  33. ^ "World's Largest Bookseller Opens on the Web". URLwire. 
  34. ^ Robert Spector (2002). Get Big Fast. 
  35. ^ a b "Forming a Plan, The Company Is Launched, One Million Titles". Reference for Business: Encyclopedia of Business, 2nd ed. Retrieved September 1, 2012.
  36. ^ Olsen, Stefanie (July 14, 2008). "Amazon invests in Engine Yard's cloud computing". Retrieved August 4, 2011. 
  37. ^ Isaac, Mike (December 2, 2010). "LivingSocial Receives $175 Million Investment From Amazon". Forbes. Retrieved September 6, 2012. 
  38. ^ "Wow: buys .Buy for $4.6 million, .Tech sells for $6.8 million". 
  39. ^ ".Buy Domain Sold to for $4,588,888". 
  40. ^ "Amazon India Investments". 
  41. ^ McCracken, Harry, "Amazon's A9 Search as We Knew It: Dead!", PC World. September 29, 2006. Retrieved September 6, 2012.
  42. ^ Jonathan Birchall, New York, Amazon launches accessories brand in Japan, Financial Times. March 23, 2009. Retrieved September 6, 2012 (subscription required)
  43. ^ Kawamoto, Dawn (May 23, 2007). "Amazon acquires Brilliance Audio". Retrieved September 6, 2012. 
  44. ^ "Amazon Jobs - Work for a Subsidiary". Archived from the original on August 1, 2014. Retrieved October 27, 2014. 
  45. ^ "Officers & Directors". Amazon. Retrieved February 23, 2016. 
  46. ^ E-Commerce Times: Toys 'R' Us wins right to end Amazon partnership., March 3, 2006
  47. ^ Diane Oswald (May 27, 2008). "Borders Returns to Online Sales, Drops Amazon". International Business Times. 
  48. ^ "Target Launches Redesigned E-Commerce Website". Target Corporation. August 23, 2011. Retrieved September 6, 2012. 
  49. ^ Streitfeld, David (October 18, 2011). "Bookstores Drop Comics After Amazon Deal With DC". The New York Times. 
  50. ^ Barr, Alistair (November 11, 2013). "Amazon starts Sunday delivery with US Postal Service". USA Today. Retrieved November 25, 2013. 
  51. ^ Lardinois, Frederic. "Amazon partners with U.K. government to test its drones" (July 26, 2016). 
  52. ^ Martinez, Amy; Pryne, Eric (October 5, 2012). "Amazon gobbles up campus for $1 billion". The Seattle Times. Retrieved December 14, 2015. 
  53. ^ Pryne, Eric (December 21, 2012). "Amazon's billion-dollar South Lake Union deal closes". The Seattle Times. Retrieved December 14, 2015. 
  54. ^ Pryne, Eric (December 22, 2007). "Amazon to make giant move to South Lake Union". The Seattle Times. Retrieved December 14, 2015. 
  55. ^ Pryne, Eric (September 28, 2012). "PacMed Center lease bites dust". The Seattle Times. Retrieved December 14, 2015. 
  56. ^ Pryne, Eric (June 8, 2012). "Amazon's 3-block complex has a timetable — and a name". The Seattle Times. Retrieved December 14, 2015. 
  57. ^ "Amazon at Denny Triangle: Work Global, Live Local". NBBJ. Retrieved December 14, 2015. 
  58. ^ Kirk Johnson; Nick Wingfield (August 25, 2013). "As Amazon Stretches, Seattle's Downtown Is Reshaped". The New York Times. Retrieved August 26, 2013. 
  59. ^ Cohen, Aubrey (November 30, 2012). "Seattle OKs Amazon towers". Seattle Post-Intelligencer. Retrieved December 14, 2015. 
  60. ^ Greene, Jay (December 14, 2015). "Workers move in to the first of Amazon's downtown towers". The Seattle Times. Retrieved December 14, 2015. 
  61. ^ Demmitt, Jacob (December 14, 2015). "Amazon launches new era with opening of first tower at new Seattle campus". GeekWire. Retrieved December 14, 2015. 
  62. ^ Roland, Denise (January 16, 2015). "Here's why the EU thinks Luxembourg is helping Amazon avoid tax". The Telegraph. Retrieved December 14, 2015. 
  63. ^ a b Woo, Stu (July 1, 2011). "California Online Tax Law Pressures Amazon". The Wall Street Journal. Retrieved February 25, 2012. 
  64. ^ Novak, Shonda (November 12, 2014). "Sources: to bring 200-plus tech jobs to Austin". Austin-American Statesman. Retrieved April 23, 2015. 
  65. ^ Kirsner, Scott (December 23, 2011). "Amazon plans Cambridge office". Boston Globe. Retrieved February 22, 2012. 
  66. ^ Neibauer, Michael. "Amazon's Herndon employees will earn $114K on average". Retrieved June 18, 2015. 
  67. ^ Kirsner, Scott. "Amazon plans Irvine development center". 
  68. ^ "Charleston". Archived from the original on March 24, 2012. Retrieved February 25, 2012. 
  69. ^ "San Luis Obispo". Archived from the original on March 3, 2012. Retrieved February 25, 2012. 
  70. ^ "Amazon Minneapolis". 
  71. ^ "Amazon expanding Detroit presence". Retrieved 2016-06-28. 
  72. ^ "Amazon Austria". 
  73. ^ "Amazon taps germany for engineers". 
  74. ^ "Amazon launches technology development centre in Gdansk". 
  75. ^ González, Ángel. "Amazon opens new development center in Madrid". Retrieved July 12, 2016. 
  76. ^ Amazon chooses 1stream call center solutions for South Africa, Retrieved, February 1, 2012.
  77. ^ Fulfillment by Amazon from the company's website
  78. ^ [FBA - Multi-Channel Fulfillment FBM or FBA] Retrieved April 16, 2015.
  79. ^ a b Sarah O’Connor (February 8, 2013). "Amazon unpacked: The online giant is creating thousands of UK jobs, so why are some employees less than happy?". Financial Times. Retrieved February 8, 2013. 
  80. ^ a b c d e f g h i j k l m n o p q r s t u v w x "Amazon Distribution Network". 
  81. ^ Manahan, Kim. "Construction on Amazon warehouse to start by next month - Middletown, DE". Middletown Transcript. Retrieved March 19, 2012. 
  82. ^ " To Open Baltimore Distribution Center, Giving Area 1,000+ Jobs". October 22, 2013. Retrieved December 16, 2013. 
  83. ^ Amazon to start collecting sales tax from Maryland shoppers. Retrieved December 13, 2014
  84. ^ Mike Davis / The Times of Trenton. "Amazon's new mega-warehouse in Robbinsville ships first order - A sonic water jet system". Retrieved December 13, 2014. 
  85. ^ Swiatecki, Chad (August 20, 2015). "E-commerce giant to hire 1,000 in new San Marcos facility". Austin Business Journal. Retrieved August 21, 2015. 
  86. ^ James, Andrea (August 19, 2008). "A peek at the quietly expanding AmazonFresh". Seattle Post-Intelligencer. Retrieved August 19, 2008. 
  87. ^ Gillie, John (May 5, 2011). "Amazon to open Sumner warehouse, hire several hundred". The News Tribune. Archived from the original on October 21, 2014. Retrieved February 23, 2012. 
  88. ^ " preps to move into first Kenosha building - Milwaukee - Milwaukee Business Journal". Milwaukee Business Journal. October 6, 2014. Retrieved October 27, 2014. 
  89. ^ "Amazon to locate centre on Delta's Annacis Island". Retrieved December 12, 2012. 
  90. ^ "Warehouse Deals address". Retrieved August 29, 2010. 
  91. ^ "Call for jobs to go to locals". Wales Online. May 24, 2007. Retrieved August 29, 2010. 
  92. ^ "Jobs boost as web warehouse opens". BBC News. April 16, 2008. Retrieved April 23, 2010. 
  93. ^ Giacomo Dotta (October 27, 2011). "Amazon mette radici in Italia". Retrieved September 6, 2012. 
  94. ^ "Amazon otvára v Bratislave centrum podpory predaja, hľadá 200 ľudí". June 14, 2011. Retrieved August 4, 2011. 
  95. ^ Flach, Tim (April 28, 2011). "McClatchy, Thursday, April 28, 2011". Retrieved August 4, 2011. 
  96. ^ shuttering 3 US distribution centers, a March 2009 Computer World article
  97. ^ Recent Layoffs at Area Technology Companies, a January 2001 SeattlePI article Archived December 5, 2010, at the Wayback Machine.
  98. ^ Wolverton, Troy (January 13, 2000). "Amazon adds East Coast customer service center". CNET. Retrieved September 6, 2012. 
  99. ^ " Releases 2001 Second Quarter Results.". July 23, 2001. Retrieved September 6, 2012. 
  100. ^ Spector, Robert (2002). Get Big Fast. HarperCollins. p. 243. ISBN 0066620422. Retrieved September 6, 2012. 
  101. ^ Arrington, Michael (August 1, 2007). "Remember Webvan? So Does Amazon". TechCrunch.
  102. ^ a b c Claire Cain Miller (September 26, 2012). "Amazon Starts a Shopping Site for the Environmental Crowd". The New York Times. Retrieved October 9, 2012. 
  103. ^ " Subscribe & Save". Amazon. Retrieved July 21, 2011. 
  104. ^ R. Jai Krishna (June 5, 2013). "Amazon Launches Website in India". The Wall Street Journal. Retrieved September 6, 2015. 
  105. ^ "Amazon adds India to its risk factors". PTI. November 3, 2014. 
  106. ^ "The Fall of Facebook". The Atlantic: 35. December 2014. 
  107. ^ Spencer Soper (June 2, 2015). "Amazon Debuts Free Shipping on Small Goods, No Minimum Order". Bloomberg. Retrieved June 3, 2015. The service covers items that weigh 8 ounces (230 grams) or less, which usually cost no more than $10. Delivery will take four to eight business days from a new shipping hub in Florence, Kentucky, specifically stocked for the program dubbed Fulfillment by Amazon Small and Light. 
  108. ^ "Powering Effective PR Campaigns with Survata | Survata Blog". Retrieved 2016-03-03. 
  109. ^ "Amazon's Ingenious Scheme to Undermine Black Friday". WIRED. Retrieved November 20, 2015. 
  110. ^ a b Weissmann, Jordan (March 13, 2014). "Amazon Is Jacking Up the Cost of Prime, and It's Still Cheap". The Slate Group. Retrieved May 9, 2014. 
  111. ^ "Amazon Prime". Retrieved September 6, 2012. 
  112. ^ Smith, Mat (January 8, 2013). "Amazon Prime arrives in Canada: Free two-day shipping, no Instant Video". Engadget. AOL. Retrieved May 9, 2014. 
  113. ^ Dua, Kunal (July 26, 2016). "Amazon Prime Launched in India, Amazon Video 'Is Coming". 
  114. ^ Sawers, Paul (February 21, 2014). "Amazon Launches Prime Instant Video in UK & Germany". The Next Web. Retrieved May 9, 2014. 
  115. ^ "Amazon Adds Instant Videos to Amazon Prime". February 22, 2011. Retrieved September 6, 2012. 
  116. ^ Boog, Jason (November 3, 2011). "Kindle Owners' Lending Library Unveiled". GalleyCat. 
  117. ^ Stone, Brad; Brustein, Joshua (March 13, 2014). "As It Warned, Amazon Boosts the Price of Prime". Bloomberg Businessweek. Bloomberg L.P. Retrieved May 9, 2014. 
  118. ^ "Learn More About Amazon Prime". Retrieved July 23, 2014. 
  119. ^ "Amazon Prime customers now get unlimited cloud storage for photos". The Verge. 
  120. ^ Ingrid Lunden (March 26, 2015). "Amazon Goes After Dropbox, Google, Microsoft With Unlimited Cloud Drive Storage". Retrieved March 30, 2015. 
  121. ^ "". May 28, 2015. 
  122. ^ "". April 23, 2015. 
  123. ^ McCormick, Rich. "Amazon says 20th birthday celebration will be bigger than Black Friday". The Verge. Retrieved November 21, 2015. 
  124. ^ "AmazonVideoUK Twitter Account: We've got a brand new ride.". July 30, 2015. 
  125. ^ "Amazon Says Prime Day Orders Jump 60 Percent over Last Year". 
  126. ^ Shaffer, Leslie. "Amazon lifts the veil on Prime". CNBC. Retrieved 28 December 2015. 
  127. ^ Molina, Brett. "Amazon: Prime members in 'tens of millions'". USA Today. Retrieved 28 December 2015. 
  128. ^ "Amazon Media Room: Press Releases". Amazon. 
  129. ^ "Amazon Prime now reaches nearly half of U.S. households". CNN. Retrieved 26 January 2016. 
  130. ^ "Prime FREE Same-Day Delivery Expands to 11 New Metro Areas | Business Wire". Retrieved 2016-04-06. 
  131. ^ "Prime FREE Same-Day Delivery". Retrieved 2016-04-06. 
  132. ^ "Kindle Books: Kindle Store : Nonfiction, Fiction, History, Advice & How-to, Business & Investing & More". Retrieved July 23, 2011. 
  133. ^ "Don't Call It a Tablet: the Kindle Fire Reviewed". November 17, 2011. Retrieved December 9, 2014. 
  134. ^ "Kindle Fire HDX Tablets, Impressive Device At An Insanely Low Price By". CEOWORLD Magazine. September 25, 2013. Retrieved September 25, 2013. 
  135. ^ Lee, Adriana (Apr 3, 2014). "10 Things You Need To Know About The Amazon Fire TV". ReadWrite. 
  136. ^ Amazon's Fire TV Piles Into the Living Room, Businessweek, April 2, 2014
  137. ^ Woods, Ben (October 27, 2014). "Amazon Launches the Fire TV Stick, a $39 Chromecast Rival". The NextWeb. 
  138. ^ Streitfeld, David (June 18, 2014). "Fire Phone Immerses Users in Amazon's World". The New York Times. The New York Times Company. 
  139. ^ Duryee, Tricia (8 September 2015). "Amazon finally stops selling the Fire Phone, as company adjusts its hardware strategy". GeekWire. Retrieved 9 September 2015. 
  140. ^ Jacquelyn Tanner (3 March 2016). "Amazon Echo Dot: a Smaller, More Affordable EchoTop Mobile Trends". Top Mobile Trends. Retrieved 4 August 2016. 
  141. ^ "". September 9, 2009. Archived from the original on August 28, 2010. Retrieved August 29, 2010. 
  142. ^ " Release". Retrieved August 29, 2010. 
  143. ^ "Amazon MP3 Frequently Asked Questions". September 9, 2009. Archived from the original on August 28, 2010. Retrieved August 29, 2010. 
  144. ^ Cheng, Jacqui (August 6, 2007). "Amazon invests in social music site Amie Street". Ars Technica. Archived from the original on October 14, 2007. Retrieved September 26, 2007. 
  145. ^ " Launches Public Beta of Amazon MP3". September 25, 2007. Retrieved August 29, 2010. 
  146. ^ Leeds, Jeff (December 28, 2007). "Amazon to Sell Warner Music Minus Copy Protection". The New York Times. Archived from the original on December 11, 2008. Retrieved January 12, 2009. 
  147. ^ "Amazon Adds Fourth Major Record Label To DRM-Free Music Store". InformationWeek. January 10, 2008. Archived from the original on May 24, 2008. Retrieved January 12, 2009. 
  148. ^ Hansell, Saul (January 10, 2008). "Sony Drives Another Nail in the D.R.M. Coffin". The New York Times. Retrieved January 12, 2009. 
  149. ^ "Amazon MP3 Music Coming to UK'". Archived from the original on June 29, 2008. Retrieved February 1, 2008. 
  150. ^ Carrie-Ann Skinner (December 3, 2008). "iTunes-killer Amazon MP3 launches in the UK". PC Advisor. IDG. Retrieved February 7, 2014. 
  151. ^ "E-Books Top Hardcovers at Amazon". The New York Times. July 19, 2010. Archived from the original on July 21, 2010. Retrieved July 19, 2010. 
  152. ^ (May 23, 2013). "Developers Can Now Distribute Apps in Nearly 200 Countries Worldwide on Amazon - Amazon Mobile App Distribution Blog". Retrieved November 27, 2013. 
  153. ^ Kyle Orland, Gamasutra. "Amazon Launches Mac Download Store To Compete With Apple." May 26, 2011. Retrieved May 31, 2011.
  154. ^ "Amazon launches its own digital music service". MSN News. January 10, 2013. Retrieved January 11, 2013. 
  155. ^ Ian Paul @ianpaul. "Amazon's Kindle MatchBook turns past print purchases into low-cost ebooks". Retrieved December 16, 2013. 
  156. ^ "The Verge: Amazon launches Kindle MatchBook, offering cheap digital copies of your physical books". October 29, 2013. Retrieved December 16, 2013. 
  157. ^ "Kindle MatchBook". Retrieved December 16, 2013. 
  158. ^ "Amazon Snaps Up Video Game Provider Reflexive". 
  159. ^ Li, Anita. "Amazon Launches Game Studio, Gives Zynga Competition". Mashable. 
  160. ^ Andrew Webster (November 1, 2012). "Amazon launches its first mobile game, 'Air Patriots,' for iOS and Android". The Verge. Vox Media, Inc. Retrieved February 7, 2014. 
  161. ^ Sarah Perez (February 6, 2014). "Amazon Acquires Video Gaming Studio Double Helix Games". TechCrunch. AOL, Inc. Retrieved February 7, 2014. 
  162. ^ "Why it makes sense for Amazon to buy Twitch". The Verge. August 25, 2014. Retrieved August 26, 2014. 
  163. ^ "A Letter from the CEO, August 25, 2014". Twitch Blog. Twitch Interactive. August 25, 2014. Retrieved August 25, 2014. 
  164. ^ Wawro, Alex (August 25, 2014). "Amazon to acquire Twitch". Gamasutra. UBM plc. Retrieved August 25, 2014. 
  165. ^ Sikka, Puneet. "Amazon buys Twitch to take on Netflix and Google". Market Realist. Market Realist, Inc. Retrieved September 2, 2014. 
  166. ^ "Amazon to sell Warhol and Dali in online venture". BBC News. August 7, 2013. Retrieved August 8, 2013. 
  167. ^ Wetherbe, Jamie (August 6, 2013). "Amazon Art launches with masterpieces by Andy Warhol, Monet". Los Angeles Times. Retrieved August 8, 2013. 
  168. ^ "Amazon India may start offering music, movie and video streaming services in India". The Economic Times. Retrieved January 2, 2015. 
  169. ^ a b US Trademark registrations numbered 3216667 and 3266840/3266847, issued March 6, 2007 and July 17, 2007
  170. ^ a b Trademark Electronic Search System from the USPTO, supplying "PINZON" as the search term
  171. ^ AmazonBasics, official website.
  172. ^ Darren Murph (September 20, 2009). "AmazonBasics: Bezos and Co. starts private-label consumer electronics line". Retrieved September 6, 2012. 
  173. ^ Eadicicco, Lisa. "Amazon May Launch its Own Food Brands". Retrieved 2016-05-17. 
  174. ^ "Lady Gaga's $0.99 Album Download Overwhelms Amazon". Mashable. May 23, 2011. 
  175. ^ "Self-Publish with Us". Retrieved May 14, 2013. 
  176. ^ Barr, Jeff (August 25, 2006). "Amazon EC2 Beta". Amazon Web Services Blog. Retrieved May 27, 2014. 
  177. ^ "Amazon Web Services Launches Amazon EC2 for Windows". October 23, 2008. Retrieved May 27, 2014. 
  178. ^ Mlot, Stephanie (August 21, 2012). "Amazon Launches Glacier Cloud Storage Service". Ziff Davis. 
  179. ^ Panzarino, Matthew. (March 4, 2013) Amazon Launches Mobile Ads API. Retrieved on July 21, 2013.
  180. ^ "Just how big is Amazon's AWS business? (hint: it's absolutely massive)". Retrieved December 22, 2014. 
  181. ^ Justice, Glen (November 6, 2004). "Kerry Kept Money Coming With the Internet as His ATM". The New York Times. Retrieved February 2, 2013. 
  182. ^ More than $43 Million Raised by Consumer Programs for Red Cross Tsunami Relief, American Red Cross press release, January 21, 2005.
  183. ^ "Amazon Launches New Charity Site to Give Back to Nonprofits". Retrieved 25 July 2016. 
  184. ^ Shop Amazon Smile to Benefit Senior Services. Retrieved January 28, 2015.
  185. ^ "Amazon allows you to donate to favorite charities". 30 April 2005. Retrieved 28 June 2016. 
  186. ^ "Amazon Local: Media Room". Retrieved December 5, 2013. 
  187. ^ Pascal-Emmanuel Gobry (June 2, 2011). " Amazon Local Is Its Foray Into The Daily Deal Space". Business Insider. Retrieved January 31, 2013. 
  188. ^ "Amazon Local daily deal service launched in UK". BBC News. August 29, 2012. Retrieved April 22, 2014. 
  189. ^ Help - Amazon Local Retrieved December 1, 2015.
  190. ^ Dillow, Clay (July 9, 2009). "AmazonWireless Offers Phones and Plans, Minus the Cellular Store". Fast Company. Retrieved September 7, 2009. 
  191. ^ Jackson, Rob (July 9, 2009). "Amazon launches". Retrieved September 7, 2009. 
  192. ^ Katherine P. Harvey. "AmazonFresh rolls into San Diego". U-T San Diego. 
  193. ^ Jay Greene (March 31, 2015). "Amazon Gizmo Makes Order as Easy as Pushing a Button". The Seattle Times. Retrieved October 1, 2015. 
  194. ^ Strange, Adario. "Amazon Unveils Flying Delivery Drones on '60 Minutes'". Mashable. Retrieved December 1, 2013. 
  195. ^ Hickey, Matt. "Meet Amazon Prime Air, A Delivery-By-Aerial-Drone Project". Forbes. Retrieved December 1, 2013. 
  196. ^ Pierce, David. "Delivery drones are coming: Jeff Bezos promises half-hour shipping with Amazon Prime Air". The Verge. Vox Media. Retrieved December 1, 2013. 
  197. ^ "Amazon Prime Air". September 1, 2013. Retrieved April 15, 2014. 
  198. ^ "Amazon Prime Air: Delivery by Drones Could Arrive As Early as 2015 - Yahoo". December 2, 2013. Retrieved December 16, 2013. 
  199. ^ "E-commerce giant Amazon seeks FAA nod for testing drones". Seattle Bulletin. Retrieved July 11, 2014. 
  200. ^ "Prime Now". Wired. Retrieved December 22, 2014. 
  201. ^ Amazon’s One-Hour Delivery Service Goes Live Across Manhattan. Retrieved February 17, 2015
  202. ^ [1]. Retrieved March 19, 2015
  203. ^ [2]. Retrieved March 19, 2015
  204. ^ Andre Revilla (May 18, 2015). "Amazon takes the NYC subway to shorten delivery times". Digital Trends. Retrieved May 19, 2015. 
  205. ^ "Amazon launches Prime Now two-hour delivery service in Tampa Bay". 
  206. ^ Lomas, Natasha (June 30, 2015). "Amazon Takes Prime Now Outside U.S., Opens One-Hour Delivery In London". TechCrunch. Retrieved July 14, 2015. 
  207. ^ Lomas, Natasha (August 6, 2015). "Amazon expands Prime Now one-hour deliveries to Birmingham". ngadget. Retrieved August 6, 2015. 
  208. ^ Morley, Nicole. "Amazon Prime Now expands across UK (so you can have shopping delivered in less than an hour)". Retrieved 2015-12-31. 
  209. ^ "Amazon brings one-hour Prime Now deliveries to Liverpool". Engadget. Retrieved 2016-01-29. 
  210. ^ "Amazon launches Amazon Prime Now in Italy". Ecommerce News. Retrieved December 13, 2015. 
  211. ^ "Berlin: Amazon startet Lieferung binnen einer Stunde". (in German). Retrieved 2016-06-20. 
  212. ^ "Amazon Prime Now débarque à Paris, avec sa livraison en une heure". (in French). Retrieved 2016-06-16. 
  213. ^ "Amazon launches Prime Now food deliveries in Madrid". Retrieved 2016-07-20. 
  214. ^ "Amazon Prime Now comes to Tokyo «  Post & Parcel". Retrieved December 13, 2015. 
  215. ^ O'Connor, Clare (May 26, 2014). "Amazon's Wholesale Slaughter: Jeff Bezos' $8 Trillion B2B Bet". Forbes. Retrieved June 21, 2014. 
  216. ^ Konzak, Lindsay (April 23, 2012). "3 Observations on Amazon's New Industrial Marketplace,". Modern Distribution Management. Retrieved June 21, 2014. 
  217. ^ a b c Medhora, Narottam; George Tharakan, Anya (May 10, 2016). "Amazon Subscription Service". Yahoo Tech. Retrieved May 10, 2016. 
  218. ^ Schofield, Jack (January 26, 2007). "Amapedia – Amazon to Take on Wikipedia". The Guardian. Retrieved October 1, 2015. 
  219. ^ "Amazon's Army". The New York Times. The New York Times Company. Retrieved 24 February 2013. 
  220. ^ "Vetting Vine Voices". Publishers Weekly. Retrieved 23 February 2013. 
  221. ^ "And the Lights Go Up on SoundUnwound!". September 1, 2008. Retrieved August 29, 2010. 
  222. ^ Amazon Webstore Pricing - Find the Plan That Fits Your Business. Retrieved on August 16, 2013.
  223. ^ Amazon Webstore Resource - Solution Provider Network Retrieved 25 February 2016.
  224. ^ "Amazon Webstore Implementation Solution Providers". Retrieved December 16, 2013. 
  225. ^ Sikka, Puneet. "Amazon launches a credit card reader to tap the vast physical retail market". Market Realist. Market Realist, Inc. Retrieved September 29, 2014. 
  226. ^ Amazon to let shoppers bargain for lower prices with new make an offer option. Retrieved December 9, 2014.
  227. ^ Ben Kepes (January 28, 2015). "Amazon Changes The Game Again--AWS Introduces WorkMail". Forbes. 
  228. ^ Dave Smith (March 30, 2015). "Now you can book a plumber or house cleaner on Amazon in 60 seconds". Forbes. 
  229. ^ By Sarah Perez, TechCrunch. “Amazon Expands Its Travel Footprint With New "Local Getaways" Site, Amazon Destinations.” April 21, 2015. April 21, 2015.
  230. ^ Tabuchi, Hiroku (Oct 8, 2015). "Amazon Challenges Etsy With Strictly Handmade Marketplace". New York Times. 
  231. ^ Greene, Jay (November 2, 2015). "Amazon opening its first real bookstore — at U-Village". The Seattle Times. Retrieved December 14, 2015. 
  232. ^ Eadicicco, Lisa (November 4, 2015). "Look Inside Amazon's First Physical Store". TIME. Retrieved December 14, 2015. 
  233. ^ Weise, Elizabeth (November 3, 2015). "Amazon opens a physical bookstore, but still hopes you buy online". USA Today. Retrieved December 14, 2015. 
  234. ^ James Risley, GeekWire. “Amazon's chip business debuts new semiconductors for smart home appliances.” Jan 7, 2016. Jan 8, 2016.
  235. ^ a b Ben Fritz (September 12, 2012). "Amazon Studios going into comics". LA Times. Retrieved September 25, 2012. 
  236. ^ Sarah Perez (May 2, 2012). "Amazon Studios Now Funding Original Content Series For Amazon Video Service". Retrieved September 27, 2012. 
  237. ^ Andrew Wallenstein (May 2, 2012). "Amazon Studios opens door to TV: Net retailer calls for submissions of comedy, kidvid pilot scripts". Chicago Tribune. Retrieved September 27, 2012. 
  238. ^ Sayer, Peter (January 31, 2008). "Amazon buys Audible for US$300 million". PC World. 
  239. ^ a b "Company Overview". Brilliance Audio. Retrieved February 14, 2014. 
  240. ^ " Acquires Brilliance Audio". Taume News. May 27, 2007. Archived from the original on July 4, 2007. Retrieved May 28, 2007. 
  241. ^ a b Staci D. Kramer (May 23, 2007). "Amazon Acquires Audiobook Indie Brilliance Audio". Gigaom. Retrieved February 14, 2014. 
  242. ^ a b c Virgil L. P. Blake (1990). "Something New Has Been Added: Aural Literacy and Libraries". Information Literacies for the Twenty-First Century. G. K. Hall & Co. pp. 203–218. 
  243. ^ Stone, Brad (April 11, 2014). "Amazon Buys ComiXology, Takes Over Digital Leadership". Bloomberg BusinessWeek. 
  244. ^ a b Kaufman, Leslie (March 28, 2013). "Amazon to Buy Goodreads". The New York Times. 
  245. ^ jenp27 (January 12, 2016). "Amazon Kills Shelfari". The Reader's Room. 
  246. ^ Holiday, J.D. (January 13, 2016). "Shelfari Is Closing! BUT, You Can Merge Your Account with Goodreads!". The Book Marketing Network. 
  247. ^ "Is Logistics About To Get Amazon'ed?". TechCrunch. AOL. January 29, 2016. 
  248. ^ David Z. Morris (January 14, 2016). "Amazon China Has Its Ocean Shipping License - Fortune". Fortune. 
  249. ^ SnapShot of,, Retrieved April 12, 2008.
  250. ^ "SnapShot of - Compete". Retrieved March 24, 2016. 
  251. ^ Pepitone, Julianne (December 9, 2010). "Why attackers can't take down". CNN. Retrieved December 14, 2010. Amazon has famously massive server capacity in order to handle the December e-commerce rush. That short holiday shopping window is so critical, and so intense, that even a few minutes of downtime could cost Amazon millions. 
  252. ^ a b Packer, George (February 17, 2014). "Cheap Words". Retrieved March 22, 2014. 
  253. ^ Business Wire (May 3, 2010). "2010 Social Shopping Study Reveals Changes in Consumers' Online Shopping Habits and Usage of Customer Reviews". Business Wire. Retrieved January 31, 2013. 
  254. ^ Spector, Robert (2002). p. 132. 
  255. ^ "BEACON SPOTLIGHT: rave book reviews - too good to be true?". The Cincinnati Beacon. May 25, 2010. Retrieved January 31, 2013. 
  256. ^ Fagge, Nick (November 29, 2010). "Women writers at war over fake book reviews on Amazon". Daily Mail. London. 
  257. ^ David Streitfeld (January 20, 2013). "Swarming a Book Online". The New York Times. Retrieved January 21, 2013. 
  258. ^ "Amazon's online reader Search Inside reference". September 9, 2009. Archived from the original on August 28, 2010. Retrieved August 29, 2010. 
  259. ^ "Search Inside reference". September 9, 2009. Retrieved August 29, 2010. 
  260. ^ Eric Ward (October 23, 2003). " Launches "Search Inside the Book" Feature". Retrieved August 29, 2010. 
  261. ^ "AMAZON ENTERS THE CLOUD COMPUTING BUSINESS" (PDF). Retrieved May 29, 2013. 
  262. ^ " Associates: The web's most popular and successful Affiliate Program". July 9, 2010. Archived from the original on July 30, 2010. Retrieved August 29, 2010. 
  263. ^ "Usage of advertising networks for websites". July 22, 2014. Retrieved July 22, 2014. 
  264. ^ "14 Easy Fundraising Ideas for Non-Profits". Retrieved November 24, 2014. 
  265. ^ "Amazon Seller Product Suggestions". Retrieved August 29, 2010. 
  266. ^ a b "Amazon FAQ". Retrieved September 5, 2011. 
  267. ^ " Movers and shakers". Retrieved September 5, 2011. 
  268. ^ " Author Central". Retrieved September 5, 2011. 
  269. ^ "Amazon Sales Estimator". Jungle Scout. 
  270. ^ "Frequently Asked Questions about". Retrieved September 6, 2012. 
  271. ^ "How Amazon Works". Retrieved November 25, 2011. 
  272. ^ Letzing, John (January 31, 2013). "Amazon Suffers Outage for Nearly an Hour". The Wall Street Journal. Retrieved January 31, 2013. 
  273. ^ Cheng, Roger (May 5, 2014). "Amazon, Twitter link up for easy shopping through #AmazonCart". CNET. Retrieved May 5, 2014. 
  274. ^ "How Amazon Works". Retrieved December 15, 2011. 
  275. ^ "Help". Retrieved December 16, 2011. 
  276. ^ a b "Passing Comment On Possible Bookstore Plans by Creates Internet Imbroglio - CoStar Group". Retrieved 2016-02-05. 
  277. ^ "SWOT Analysis Amazon". Retrieved December 17, 2011. 
  278. ^ Nick Leiber (December 7, 2011). "Amazon Lure's Shoppers Away from Stores". Bloomberg BusinessWeek. Retrieved December 7, 2011. 
  279. ^ Baum, Andrew (23 October 2015). "Amazon Wins Ruling on Results for Searches on Brands It Doesn't Sell". The National Law Review. Foley & Lardner. Retrieved 21 December 2015. 
  280. ^ Slatterly, Brennon. "Amazon 'Glitch' Yanks Sales Rank of Hundreds of LGBT Books". PC World. Retrieved July 28, 2012. 
  281. ^ Armstrong, Paul (November 28, 2000). "Amazon: 'Glitch' caused gay censorship error". CNN. Retrieved July 28, 2012. 
  282. ^ Raice, Shayndi (December 20, 2011). "Groupon Launches Anti-Amazon Promotion of Sorts". The Wall Street Journal. 
  283. ^ "Focus on Mobile Commerce - While some still cry, others fight back". Internet Retailer. Retrieved February 1, 2012. 
  284. ^ "What can retailers learn from Amazon, Groupon and eBay? - Mobile Commerce Daily - Multichannel retail support". Mobile Commerce Daily. December 20, 2011. Archived from the original on February 7, 2012. Retrieved February 1, 2012. 
  285. ^ Timothy Stenovec (July 15, 2014). "Amazon Sued for Making It Way Too Easy for Kids to Spend Money". Huffington Post. Retrieved October 1, 2015. 
  286. ^ "Complaint, Federal Trade Commission v., Inc." (PDF). PacerMonitor. PacerMonitor. Retrieved 16 June 2016. 
  287. ^ An Amazonian's response to "Inside Amazon: Wrestling Big Ideas in a Bruising Workplace" August 16, 2015
  288. ^ Amazon under fire for staffing practices in Randstad contract|Business intelligence for recruitment and resourcing professionals. (August 2, 2013). Retrieved on August 16, 2013.
  289. ^ "Brutal Conditions In Amazon's Warehouses Threaten To Ruin The Company's Image,". Business Insider. Retrieved February 24, 2014. 
  290. ^ Yarrow, Jay; Kovach, Steve (September 20, 2011). "10 Crazy Rules That Could Get You Fired From Amazon Warehouses". Business Insider. Retrieved April 21, 2013. 
  291. ^ O'Connor, Sarah (February 8, 2013). "Amazon unpacked". Financial Times. Retrieved April 21, 2013. 
  292. ^ "Kritik an Arbeitsbedingungen bei Amazon". Retrieved February 20, 2013. 
  293. ^ "Ausgeliefert! Leiharbeiter ... - Ausgeliefert! Leiharbeiter bei Amazon - Reportage & Dokumentation - ARD | Das Erste". February 13, 2013. Retrieved February 20, 2013. 
  294. ^ Tony Paterson (February 14, 2013). "Amazon 'used neo-Nazi guards to keep immigrant workforce under control' in Germany - Europe - World". The Independent. London. Retrieved February 20, 2013. 
  295. ^ "Germany to probe claims of staff abuse". Retrieved February 20, 2013. 
  296. ^ "Amazon to investigate reports temporary staff in Germany were mistreated". Retrieved July 14, 2015. 
  297. ^ Woodman, Spencer (March 26, 2015). "Exclusive: Amazon makes even temporary warehouse workers sign 18-month non-competes". The Verge. Retrieved March 28, 2015. 
  298. ^ Kasperkevic, Jana (March 27, 2015). "Amazon to remove non-compete clause from contracts for hourly workers". The Guardian. Retrieved March 28, 2015. 
  299. ^ "Amazon increases paid leave for new parents". The Seattle Times. November 2, 2015. Retrieved November 13, 2015. 
  300. ^ "Amazon spends $450K on lobbying government in 2Q". Bloomberg BusinessWeek. Associated Press. August 16, 2011. Retrieved August 18, 2011. 
  301. ^ Parkhurst, Emily (May 24, 2012). "Amazon shareholders met by protesters, company cuts ties with ALEC". 
  302. ^ "Petition for Choice in Ecommerce". Retrieved October 27, 2014. 
  303. ^ "Choice in eCommerce". The newroomsonline blog. Retrieved October 27, 2014. 
  304. ^ Jean-Marc Noel (August 2013). "Online retailers prepare to fight the sales ban". Ecommerce News Blog. Trusted Shops. Retrieved April 15, 2014. 
  305. ^ "eBay lobbies to ban sales restrictions". Toy World Magazine. Retrieved April 15, 2014. 
  306. ^ "Choice in eCommerce Campaigns for Resale Rights". Web Retailer. September 6, 2013. Retrieved April 15, 2014. 
  307. ^ "Choice in eCommerce Interview". Web Retailer. September 21, 2013. Retrieved April 15, 2014. 
  308. ^ Bild, "Online-Händler kämpfen gegen Hersteller-Boykott", July 16, 2013
  309. ^ eCommerce Magazin 7-2013, "Online-Handel gründet Initiative gegen Verkauftsverbot", July 17, 2013
  310. ^ FOCUS Online (July 16, 2013). "Online-Händler stemmen sich gegen Verkaufsverbote". FOCUS Online. Retrieved October 27, 2014. 
  311. ^ Romm, Tony. "In Amazon's shopping cart: D.C. influence". Politico. Retrieved August 7, 2014. 
  312. ^ Kang, Cecilia. "F.A.A. Drone Laws Start to Clash With Stricter Local Rules". New York Times. Retrieved 28 December 2015. 
  313. ^ Malik, Om (November 21, 2008). "The Growing Ex-Amazon Club and Why It's a Good Thing". GigaOM. 
  314. ^ "StartupDunia". January 8, 2008. Retrieved September 6, 2012. 
  315. ^ "Former Digg CEO Matt Williams Launches To Connect Homeowners With Nearby Contractors". Tech Crunch. 

Further reading[edit]

External links[edit]