Rail Delivery Group

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Rail Delivery Group
Formerly called
Association of Train Operating Companies
Industry Rail transport
Predecessor Association of Train Operating Companies, British Rail
Founded 1994
Headquarters London, United Kingdom
Website www.raildeliverygroup.com

The Rail Delivery Group (RDG), formerly Association of Train Operating Companies (ATOC), is a body that represents the 23 train operating companies that provide passenger services on the privatised British railway system. It owns the National Rail brand. ATOC is an unincorporated association owned by its members. It was set up by the train operators formed during privatisation of the railways under the Railways Act 1993. Its office is in London.

Services provided by the Rail Delivery Group include National Rail Enquiries, sponsorship of the Plusbus schemes, the management of rail discount cards and the licensing of railway travel agents. It also produces the definitive National Routeing Guide, available on its website, defining the validity of tickets, and has some input in the content of the National Fares Manual, which is distributed by the National Rail website.

Main operations[edit]

In December 2009 ATOC outsourced call centre operations for National Rail Enquiries to India with the loss of 200 jobs in the UK.[1] The House of Commons Transport Select Committee had considered the move in 2004.[2]

Senior personnel[edit]

  • Paul Plummer, Chief Executive since September 2015, succeeding Michael Roberts, CEO 2008-2015[3]
  • Gary Cooper, director of operations, engineering and major projects
  • Jacqueline Starr, managing director, customer experience (including National Rail Enquiries)
  • Dennis Rocks, interim director of RSP
  • Elizabeth de Jong, director of policy
  • Edward Welsh, director of communications
  • George Lynn, finance director

Connecting Communities: Expanding Access to the Rail Network[edit]

On 15 June 2009, ATOC published the report, Connecting Communities: Expanding Access to the Rail Network, an analysis for short-term localised development of the passenger network, detailing schemes taking from between two years nine months to six years to complete, that it believed would be commercially viable (i.e. with a benefit-cost ratio (BCR) of over 1.0). These would complement existing long-term national projects. The report detailed up to 40 communities with a population of over 15,000 where stations could be built or re-opened, including 14 schemes involving using new or re-opened lines, and seven new Parkway stations on existing passenger lines.[4][5]

The report outlined seven towns where potential new stations could be built. These towns include Clay Cross/North Wingfield, Ilkeston, Kenilworth, Ossett, Peterlee, Rushden and Wantage/Grove.[6] As of 2015, Ilkeston is the only town where construction has begun on a new station with the station due to open in 2016.[7][better source needed] Oxfordshire County Council have included a proposal for a Wantage & Grove station in their local transport plan however nothing has yet been confirmed for definite regarding the station's opening.[8]

European equivalents[edit]

As rail franchising also takes place in other countries, most European countries have one or more equivalent organisation.

In Germany, the Tarifverband der Bundeseigenen und Nichtbundeseigenen Eisenbahnen in Deutschland (Tariff Association of Federal and Non-Federal Railways in Germany; TBNE) is responsible for railway ticket revenue distribution. Political representation of TOCs is carried out by mofair e.V.

In Sweden, the equivalent organisation is the Branschföreningen Tågoperatörerna (Association of Swedish Train Operating Companies).

See also[edit]


External links[edit]