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Avaya LLC.
Founded2000; 23 years ago (2000)
United States
Area served
Key people
  • Alan Masarek (CEO)
ProductsDigital communications products, services
RevenueIncrease US$2.97 billion (2021)
Increase US$180 million (2021)
Increase US$−13 million (2021)
Total assetsDecrease US$5.99 billion (2021)
Total equityIncrease US$392 million (2021)
Number of employees
8,063 (2021)
Footnotes / references
Office seen through glass doors
Avaya office

Avaya LLC, often shortened to Avaya (/əˈv.ə/), is an American multinational technology company headquartered in Morristown, New Jersey,[3] that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.[4][5][6] In 2019, the company provided services to 220,000 customer locations in 190 countries.[7]


In 1995, Lucent Technologies was spun off from AT&T, and Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations.[8]

Avaya was then spun off from Lucent as its own company in 2000 (Lucent merged with Alcatel SA in 2006, becoming Alcatel-Lucent, which was purchased in turn by Nokia in 2016). It remained a public company from 2000 to 2007. In October 2007, Avaya was acquired by two private-equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion.[9][10]

On January 19, 2017, Avaya filed for Chapter 11 bankruptcy.[11]

On December 15, 2017, it once again became a public company, trading under the NYSE stock ticker AVYA.[1]

On February 14, 2023, Avaya once again entered into financial restructuring via the Chapter 11 bankruptcy protection process.[12] On May 1, 2023, Avaya completed its financial restructuring, emerging from bankruptcy as a private company.[13]


  • President & CEO - Alan Masarek
  • Interim Chief Financial Officer - Becky Roof
  • Executive Vice President - Shefali Shah
  • Senior Vice President, Engineering - Todd Zerbe

Acquisitions and partnerships[edit]

Since 2001, Avaya has sold and acquired several companies.[14] Through Nortel's bankruptcy proceedings, assets related to their Enterprise Voice and Data business units were auctioned. Avaya placed a $900 million bid, and was announced as the winner of the assets on September 14, 2009.[15][16] In 1985, Performance Engineering Corporation (later PEC Solutions) was formed to offer technology services to government customers.[17] On June 6, 2005, Nortel acquired PEC Solutions to form Nortel PEC Solutions.[18][19] On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions.[20] On December 21, 2009, Avaya acquired Nortel's government business as part of the company's assets sale.[21][22]

In October 2019, Avaya entered into a strategic partnership with RingCentral and together, introduced a new unified communications as a service solution called Avaya Cloud Office ( "ACO"). RingCentral also contributed $500 million to be the exclusive provider of the new Avaya UCaaS offer.[23]

Locations and customers[edit]

Avaya's headquarters are at 350 Mt. Kemble Avenue, Morristown, NJ 07960 USA.[24] In 2020, the company had a presence in approximately 190 countries.

The company claims that its cloud services are utilized by over 90% of the Fortune 100 organizations.[7] Avaya enterprise customers include Apple, AT&T, Dell, CVS Health, as well as government organizations.

Avaya sponsors the IAUG users' group[25] and training programs for IT professional certification in the use of Avaya's products.[26]

Avaya provides business related equipment for its customers such as cameras, collaboration units, conference phones, headsets, IP phones, room systems, Vantage, and wireless handsets. These devices are compatible with various options for the three services provided to its customers as Avaya Cloud Office, Avaya Spaces, and Avaya UCaaS.[27]


Avaya has over 4,400 patents and patents pending. In January 2021, the company disclosed it had received its 600th patent for Contact Center technologies, which was granted for AI in "chatbot socialization."[citation needed]


  1. ^ a b "Avaya to Ring Opening Bell, Begin Trading on the New York Stock Exchange". MarketWired. January 16, 2018. Retrieved January 24, 2018.
  2. ^ "Avaya Holdings Corp.. 2021 (Form 10-K)". U.S. Securities and Exchange Commission. November 22, 2021.
  3. ^ "Contact US". March 26, 2023.
  4. ^ "Avaya on the Forbes America's Largest Private Companies List". Forbes. Retrieved May 31, 2016.
  5. ^ "company overview" (PDF). Avaya. Archived from the original (PDF) on February 14, 2015. Retrieved February 13, 2015.
  6. ^ "Avaya at a glance" (PDF). Avaya. Retrieved December 13, 2017.
  7. ^ a b "Avaya 2019 Annual Report (Final)" (PDF). avaya.com. Archived from the original (PDF) on December 3, 2021. Retrieved March 14, 2020.
  8. ^ "PEC Solutions Inc". Washington Post 200PEC Solutions Inc. 2005. Retrieved April 1, 2011.[verification needed]
  9. ^ "Avaya, Form 8-K, Current Report, Filing Date Nov 1, 2007" (PDF). secdatabase.com. Retrieved January 19, 2013.
  10. ^ "Investment Firms Pick Up Avaya For $8.2 Billion". Informationweek.com. June 5, 2007. Retrieved August 18, 2011.
  11. ^ "Telecommunications company Avaya files for bankruptcy". reuters.com. January 19, 2017. Retrieved April 4, 2021.
  12. ^ Gelsi, Steve. "Avaya files for bankruptcy, about 5 years after emerging from previous bankruptcy". MarketWatch. Retrieved February 14, 2023.
  13. ^ "Market-Leading Customer Experience Company Avaya Enters Next Chapter of Accelerated Growth and Innovation". Avaya. May 1, 2023. Retrieved May 14, 2023.
  14. ^ "Avaya Acquisitions". avaya.com. Retrieved January 22, 2015.
  15. ^ Sean Michael Kerner (September 14, 2009). "Avaya Closes Nortel Enterprise Deal for $900M". internetnews. Retrieved February 16, 2010.
  16. ^ "Nortel Networks, Form 8-K, Current Report, Filing Date Sep 14, 2009" (PDF). secdatabase.com. Retrieved January 19, 2013.
  17. ^ "PEC Solutions Inc". Washington Post 200PEC Solutions Inc. 2005. Retrieved April 1, 2011.
  18. ^ "Nortel Completes Acquisition of PEC Solutions, Inc". Business Wire. June 7, 2005. Retrieved April 1, 2011.
  19. ^ Witte, Griff (April 27, 2005). "Nortel to Buy PEC Solutions For $448 Million". The Washington Post.
  20. ^ "Nortel PEC Solutions Renamed Nortel Government Solutions". Nortel. January 18, 2006. Archived from the original on July 24, 2011. Retrieved April 1, 2011.
  21. ^ "Avaya/Nortel combination aims for greater growth". Nortel. December 21, 2009. Retrieved January 11, 2012.
  22. ^ "Who We Are". Avaya Government Solutions. Retrieved April 1, 2011.
  23. ^ October 4 (October 4, 2019). "RingCentral the 'Big Winner' in New Deal as Avaya Ends Acquisition Speculation". Channel Partners. Retrieved March 12, 2020.{{cite web}}: CS1 maint: numeric names: authors list (link)
  24. ^ "The Research Triangle l Avaya". January 4, 2021.
  25. ^ "IAUG". Retrieved January 30, 2015.
  26. ^ "Avaya Professional Credential Program". Avaya Learning. Retrieved November 9, 2014.
  27. ^ "Devices and Phones". December 18, 2022.

External links[edit]

  • Business data for Avaya Holdings Corp.: