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Avaya Inc.
Founded2000; 21 years ago (2000)
United States
Area served
Key people
  • Jim M. Chirico, Jr. (CEO)
  • Kieran J. McGrath (CFO)
ProductsDigital communications products, solutions, services
RevenueIncrease US$2.9 billion (FY20) US$2.25 billion (FY18) [3]
Increase US$706 million (FY19) US$(611 million) (FY18) [3]
Increase US$(671 million) (FY19) US$287 million (FY18)[3]
Total assetsDecrease US$6.95 billion (FY19) US$7.68 billion (FY18) [3]
Number of employees
7,900[3] (2019)
Office seen through glass doors
Avaya office

Avaya (/əˈv.ə/) is an American multinational technology company headquartered in Durham, North Carolina,[2] that specializes in cloud communications and workstream collaboration solutions. The company's Avaya OneCloud experience platform includes unified communications (UCaaS), contact center (CCaaS), CPaaS and services.[4][5][6] Serving organizations at 220,000 customer locations in 190 countries worldwide, Avaya is the largest pure-play UC and CC company, ranking No. 1 in CC and No. 2 in UC and collaboration. The company had FY20 revenues of $2.9 billion, 88% of which was attributed to software and services.[7]


In 1995, Lucent Technologies was spun off from AT&T, and Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations.[7]

Avaya was then spun off from Lucent as its own company in 2000 (Lucent would merge with Alcatel SA in 2006, becoming Alcatel-Lucent, in turn being purchased by Nokia in 2016). It remained a public company from 2000 to 2007. In October 2007, Avaya was acquired by two private-equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion.[8][9]

On January 19, 2017, Avaya filed for Chapter 11 bankruptcy.[10]

On December 15, 2017, it once again became a public company, trading under the NYSE stock ticker AVYA.[1]


  • President & CEO - Jim Chirico
  • CFO - Kieran McGrath
  • Chief Product Officer - Anthony Bartolo
  • Chief Revenue Officer - Stephen Spears
  • Chief Administrative Officer & General Counsel - Shefali Shah

Acquisitions and partnerships[edit]

Since 2001, Avaya has sold and acquired several companies, including VPNet Technologies, VISTA Information Technologies, Quintus, RouteScience, Tenovis, Spectel, NimCat Networks, Traverse Networks, Agile Software NZ Limited, Konftel, Sipera, Aurix, Radvision and Esnatech.[11] Through Nortel's bankruptcy proceedings, assets related to their Enterprise Voice and Data business units were auctioned. Avaya placed a $900 million bid, and was announced as the winner of the assets on September 14, 2009.[12][13] In 1985, Performance Engineering Corporation (later PEC Solutions) was formed to offer technology services to government customers.[14] On June 6, 2005, Nortel acquired PEC Solutions to form Nortel PEC Solutions.[15][16] On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions.[17] On December 21, 2009, Avaya acquired Nortel's government business as part of the company's assets sale.[18][19]

In October 2019, Avaya entered into a strategic partnership with RingCentral and together, introduced a new unified communications as a service solution (UCaaS) called Avaya Cloud Office ( “ACO”). RingCentral also contributed $500 million to be the exclusive provider of the new Avaya UCaaS offer.[20]

Locations and customers[edit]

Avaya's headquarters are at 2605 Meridien Parkway, Durham, North Carolina,[2] and in 2020, the company had a presence in approximately 190 countries.

Avaya OneCloud solutions power more than 90% of the Fortune 100 organizations[7] along with:

  • 19 of the world's top 20 major banks
  • The top 10 insurance companies
  • The world's top 10 car manufacturers
  • More than 4,800 educational institutions worldwide
  • 80% of the world's largest hotels and motels
  • 8 of the world's 10 leading health services companies
  • More than 5,800 healthcare institutions around the world

Avaya enterprise customers include: Apple, AT&T, Dell, CVS Health, Liberty Mutual Insurance, Disney, Comcast, Walmart, Deutsche Telekom, Lloyds Banking Group, Standard Chartered Bank, Michigan State University, UC Berkeley, U.S. House of Representatives

Avaya sponsors the IAUG users' group[21] and training programs for IT professional certification in the use of Avaya's products.[22]


Avaya has over 4,400 patents and patents pending across its CCaaS, UCaaS and CPaaS portfolio. In January 2021, the company disclosed it had received its 600th patent for Contact Center technologies, which was granted for AI innovation in "chatbot socialization."


  1. ^ a b "Avaya to Ring Opening Bell, Begin Trading on the New York Stock Exchange". MarketWired. January 16, 2018. Retrieved January 24, 2018.
  2. ^ a b c https://www.avaya.com/blogs/archives/2020/10/avaya_raleigh_durham/
  3. ^ a b c d e "Avaya 2019 Annual Report (Final)" (PDF). avaya.com.
  4. ^ "Avaya on the Forbes America's Largest Private Companies List". Forbes. Retrieved May 31, 2016.
  5. ^ "company overview" (PDF). Avaya. Archived from the original (PDF) on February 14, 2015. Retrieved February 13, 2015.
  6. ^ "Avaya at a glance" (PDF). Avaya. Retrieved December 13, 2017.
  7. ^ a b "Avaya 2019 Annual Report (Final)" (PDF). avaya.com.
  8. ^ "Avaya, Form 8-K, Current Report, Filing Date Nov 1, 2007" (PDF). secdatabase.com. Retrieved January 19, 2013.
  9. ^ "Investment Firms Pick Up Avaya For $8.2 Billion". Informationweek.com. June 5, 2007. Retrieved August 18, 2011.
  10. ^ "Telecommunications company Avaya files for bankruptcy". reuters.com. January 19, 2017. Retrieved April 4, 2021.
  11. ^ "Avaya Acquisitions". avaya.com. Retrieved January 22, 2015.
  12. ^ Sean Michael Kerner (September 14, 2009). "Avaya Closes Nortel Enterprise Deal for $900M". internetnews. Retrieved February 16, 2010.
  13. ^ "Nortel Networks, Form 8-K, Current Report, Filing Date Sep 14, 2009" (PDF). secdatabase.com. Retrieved January 19, 2013.
  14. ^ "PEC Solutions Inc". Washington Post 200PEC Solutions Inc. 2005. Retrieved April 1, 2011.
  15. ^ "Nortel Completes Acquisition of PEC Solutions, Inc". Business Wire. June 7, 2005. Retrieved April 1, 2011.
  16. ^ Witte, Griff (April 27, 2005). "Nortel to Buy PEC Solutions For $448 Million". The Washington Post.
  17. ^ "Nortel PEC Solutions Renamed Nortel Government Solutions". Nortel. January 18, 2006. Archived from the original on July 24, 2011. Retrieved April 1, 2011.
  18. ^ "Avaya/Nortel combination aims for greater growth". Nortel. December 21, 2009. Retrieved January 11, 2012.
  19. ^ "Who We Are". Avaya Government Solutions. Retrieved April 1, 2011.
  20. ^ October 4 (October 4, 2019). "RingCentral the 'Big Winner' in New Deal as Avaya Ends Acquisition Speculation". Channel Partners. Retrieved March 12, 2020.
  21. ^ "IAUG". Retrieved January 30, 2015.
  22. ^ "Avaya Professional Credential Program". Avaya Learning. Retrieved November 9, 2014.

External links[edit]