B&H Photo Video

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Coordinates: 40°45′11″N 73°59′47″W / 40.753124°N 73.996281°W / 40.753124; -73.996281

B&H Foto & Electronics Corp.
Retail
IndustryRetail
Founded1973; 46 years ago (1973)
Manhattan, New York City, New York, U.S.
HeadquartersManhattan, New York City, New York, U.S.
Number of locations
1
ProductsCameras, video, film, audio, computers, electronics
WebsiteOfficial website

B&H Photo Video, founded in 1973 and located at 420 Ninth Avenue on the corner of West 34th Street and 9th Avenue in Manhattan, New York City, is the largest non-chain photo and video equipment retailer in the United States.[1] B&H conducts business through online e-commerce consumer sales, business to business sales, and its one retail location.[2] Customers engage with B&H via its websites, retail store, phone sales and customer service, email, and chat channels.[3]

B&H has been frequently recognized as a leader in its industry. B&H was named the leading online consumer electronics retailer by Consumers Reports for 2018 and has been similarly recognized for the past ten years.[4] Newsweek named B&H as one of America's Top Companies for Customer Service for 2019, with top position in the consumer electronics category based on over 130,000 customer evaluations.[5] In 2018, Forbes named B&H as one of America's Best Mid-Size Employers.[6] Also in 2018, B&H's consumer website was recognized as the Best for User Experience of any e-commerce company by the Baymard Institute.[7]

Ownership and clientele[edit]

The exterior of the store on West 34th Street

B&H Photo Video targets professional photographers and videographers. Although it is visited by more than 5,000 customers every day from Sunday to Friday, most of the company's business comes from the Internet and corporate sales. It operates a warehouse located in Florence, NJ.[1] The company carries a wide range of consumer electronics products, with an emphasis on professional and specialty photographic equipment[8].[citation needed]

The business owner, Herman Schreiber, and many of the store's employees are observant Satmar Hasidic Jews. The store is closed on Shabbat, most Jewish holidays (except for Hanukkah, when business dealings are permitted), and Christmas. Although the web site remains open, e-commerce orders are not taken or shipped between Friday evening and Saturday evening, and on Jewish holidays.[9][10]

The brick and mortar store employs hundreds of Orthodox Jews as well as many non-Jews. An unaffiliated Orthodox Jewish bus company provides daily service to and from Kiryas Joel, a Satmar village in Orange County, New York, as well as Brooklyn and Queens.[11]

History[edit]

B&H opened in 1973 as a storefront film shop at 17 Warren Street in Tribeca, and took its name from the initials of owners Blimie Schreiber and her husband, Herman. Later in the 1970s, B&H moved to a large loft at 119 West 17th Street between Sixth and Seventh Avenues in the Photo District and began to expand its stock to a wider range of film and photography products. In 1997, the store moved to its present location. In addition to photo and video gear, the company offers computers, lighting, audio, TV's, mobile, drones, optics, and more.[12] It now has more than 2,000 employees.[13]

B&H is located just south of Hell's Kitchen, Manhattan, at 420 Ninth Avenue at the intersection with West 34th Street. In 2007, B&H opened a second floor above its original sales floor making a total of 70,000 sq ft (6,500 m2) of sales space. The first floor sells professional lighting, binoculars, scopes, video, audio, darkroom, film and both home and portable entertainment; the second floor focuses on film and digital photography, computers, printers, tripods, scanners and related accessories.[1]

Also in 2007, B&H moved its offices to 440 9th Avenue in Manhattan. As the company has grown, it expanded its office presence to accommodate sales, customer service, buying, marketing, and various back office functions; these functions are housed in 150,000 square feet of office space.[14]

In 2007, B&H began making sales through Google Checkout.

The store is noted for having an extensive conveyor belt system that runs along the ceiling.[15][16]

The store sponsors reviews and events for many tech-savvy websites and tech enthusiast websites including AndroidGuys and Imaging Resource.[17][18]

In 2015, their Google Play app was named the "Best Mobile Shopping App" at the Mobile Shop Conference.[19]

In 2015, B&H hired SiteSpect, a personalization platform, to help them with online shoppers.[20][21] B&H often host noted photographers on their podcasts to discuss their books and photos.[22] They have a human operator (or employee) maintaining an active presence on Twitter, YouTube, Facebook, Instagram, and company blogs.[citation needed]

In 2015, B&H added an Apple authorized shop to the computer department featuring two Apple iconic wooden tables with an assortment of Apple products from Macs, iPads to Apple Watch. There is an Apple employee in shop to assist and consult.[23] In June 2015, B&H Photo offered Apple Pay in its iOS app.[24]

In 2016, Vaio announced that they signed a contract with B&H photo video, to offer their products once again in New York.[25][26]

In April 2016 B&H Photo announced that they joined forces with CE Week and would be present on the tech show in that June.[27][28][29] In November 2016, B&H Photo offered Apple Pay on mobile web, iOS, and in store.[30]

In May 2018, B&H was named by Forbes Magazine as one of America's Best Midsize Employers for 2018. The Forbes recognition was based on independent employee surveys conducted by Forbes.[31]

Philanthropy[edit]

B&H and its employees have been active supporters of organizations dedicated to bringing photography and videography to broader audiences. In 2018, B&H sponsored Bushwick Stories, a documentary workshop for young storytellers created by the Bushwick Film Festival.[32][33] For many years, B&H has sponsored NYC Salt, a program that offers intensive photography training to NYC high school students.[34] B&H also sponsors programs and fellowships at BRIC, the largest presenter of free cultural programming in Brooklyn.[35]

Controversies[edit]

In October 2007, it was announced that B&H Photo agreed to pay US$4.3 million to settle allegations that it discriminated against Hispanic workers, while not admitting any wrongdoing.[36]

In November 2009, a lawsuit against B&H Photo alleged that the store refused to hire women, in violation of New York City and New York State Human Rights Laws.[37] The lawsuit, brought by four women, sought class action status on behalf of all women discriminated against by B&H over the course of many years.[38] Given B&H's prior alleged discriminatory practices,[36] the lawsuit sought US$19 million in compensatory and punitive damages in order to deter future discriminatory practices.[39] In 2011, a lawsuit alleged discrimination against Hispanic workers.[40][41]

In February 2016 the United States Department of Labor Office of Contract Compliance filed a lawsuit against B&H alleging that the company had only hired Hispanic men into entry-level jobs in a Brooklyn warehouse and then subjected them to harassment and unsanitary conditions.[42] On August 16, 2017, the company announced that it had settled this matter for a reported $3.22 million, while not admitting any wrongdoing.[43]

Reviews[edit]

In May 2007, Zagat wrote that B&H offers "more cameras than the paparazzi at the Oscars", with "cordial" staffers who "know their stuff".[44][45]

In 2016, Consumer Reports awarded B&H Photo its #1 Top Rating for Best Electronics Retailer.[46]

See also[edit]

References[edit]

  1. ^ a b c Goldman, Adam (December 12, 2005). "New York camera shop combines 18th-century Jewish traditions and the hottest digital technology". Pittsburgh Post-Gazette. Archived from the original on May 16, 2006.
  2. ^ "About B&H | B&H Photo Video". www.bhphotovideo.com. Retrieved December 3, 2018.
  3. ^ "About B&H | B&H Photo Video". www.bhphotovideo.com. Retrieved December 3, 2018.
  4. ^ "Top Electronics store Reviews | Best Electronics store – Consumer Reports". www.consumerreports.org. Retrieved December 3, 2018.
  5. ^ "B&H Named Top Company for Customer Service by Newsweek". Fstoppers. November 22, 2018. Retrieved December 3, 2018.
  6. ^ "B&H Photo Video on the Forbes America's Best Midsize Employers List". Forbes. Retrieved December 3, 2018.
  7. ^ "Top 60 E-Commerce Sites Ranked by UX Performance - Baymard Institute". www.baymard.com. Retrieved December 3, 2018.
  8. ^ "About B&H | B&H Photo Video". www.bhphotovideo.com. Retrieved December 3, 2018.
  9. ^ "B&H Photo Video". Archived from the original on May 11, 2010. Retrieved May 11, 2010. Please note that B&H does not process Web orders from Friday evening to Saturday evening.
  10. ^ "B&H order processing schedule". Retrieved May 11, 2010.
  11. ^ Santos, Fernanda (August 27, 2006). "Reverberations of a Baby Boom". The New York Times.
  12. ^ "About B&H | B&H Photo Video". www.bhphotovideo.com. Retrieved December 3, 2018.
  13. ^ Karni, Annie (February 5, 2007). "B & H Photo Emerges as a N.Y. Institution". The New York Sun. Retrieved July 8, 2017.
  14. ^ "Japanese group pays $210M for 9th Ave. property". Crain's New York Business. Retrieved November 19, 2018.
  15. ^ "Inside B&H conveyor system…". Swiss Miss. Retrieved May 10, 2016.
  16. ^ Lâm, Par (June 6, 2011). "BH Photo: Visite de la Mecque des boutiques photo" (in French). Retrieved July 8, 2017.
  17. ^ "Sony Xperia Z5 review: A sleek and snappy flagship". AndroidGuys. May 3, 2016. Retrieved May 10, 2016.
  18. ^ "MindShift's Multi-Mount Holster lets you match your camera carry style to your active lifestyle". Imaging Resource. May 4, 2016. Retrieved May 10, 2016.
  19. ^ "B&H Photo Video Wins Best App of the Year at Mobile Shopping Conference". Yahoo. October 19, 2015. Retrieved May 10, 2016.
  20. ^ Guy, Sandra (August 24, 2015). "B&H Photo gets a clearer picture of online shoppers' intentions". InternetRetailer. Retrieved May 10, 2016.
  21. ^ B&H Photo Video. "@BHPhotoVideo". Twitter. Retrieved May 10, 2016.
  22. ^ B&H Photography Podcast (April 14, 2016). "The B&H Photography Podcast Presents: On AIR, an Interview With Vincent LaForet". Yahoo. Retrieved May 10, 2016.
  23. ^ "B&H Photo's Manhattan superstore opens prestigious Apple-authorized mini-store". AppleInsider. Retrieved July 4, 2017.
  24. ^ "The B&H Photo App Now Accepts Apple Pay". June 8, 2015. Retrieved July 8, 2017.
  25. ^ "Vaio Expands Distribution With Ingram Micro On Board". Twice. April 13, 2016. Retrieved May 10, 2016.
  26. ^ "CORRECTING and REPLACING VAIO® Expands Distribution Channels to B&H Photo Video, DataVision and Ingram Micro". BusinessWire. April 13, 2016. Retrieved July 8, 2017.
  27. ^ "B&H Photo-Video Joins CE Week to Educate Consumers About New CE Devices". Reuters. April 24, 2016. Retrieved May 10, 2016.
  28. ^ "B&H Photo Joins Forces with CE Week; Welcomes Attendees to June Tech Show". PR Newswire. March 31, 2016. Retrieved May 10, 2016.
  29. ^ "What's New in 2016". CE Week. Archived from the original on May 22, 2016. Retrieved May 10, 2016.
  30. ^ Smith, Michael. "Apple Pay Now Available on B&H Mobile".
  31. ^ "B&H Photo Video on the Forbes America's Best Midsize Employers List". Forbes. Retrieved November 18, 2018.
  32. ^ "B&H Photo, Canon & Bushwick Film Festival Present Bushwick Stories". The Bushwick Film Festival. Retrieved January 27, 2019.
  33. ^ "A celebration of film diversity this weekend in Bushwick". am New York. Retrieved January 27, 2019.
  34. ^ "NYC SALT | PARTNERS". www.nycsalt.org. Retrieved January 27, 2019.
  35. ^ admini, BRIC (March 9, 2016). "About BRIC". BRIC. Retrieved January 27, 2019.
  36. ^ a b "EEOC and B & H Reach $4.3 Million Settlement in National Origin Discrimination Case". Equal Employment Opportunity Commission. October 16, 2007. Retrieved November 13, 2007.
  37. ^ "Gadget Retailer Faces Discrimination Suit". NY1. November 19, 2009. Archived from the original on November 22, 2009. Retrieved November 19, 2009.
  38. ^ "B&H Photo Sued For Talmudic Discrimination Against Women". Village Voice. November 19, 2009. Archived from the original on November 21, 2009. Retrieved November 19, 2009.
  39. ^ Eligon, John (November 18, 2009). "It Was Some Day in Court For Ampersand". The New York Times. Archived from the original on November 11, 2011. Retrieved November 18, 2009.
  40. ^ Del Signore, John (December 14, 2011). "B&H Photo Sued Again For Discriminating Against Employees". Gothamist. Archived from the original on March 3, 2014. Retrieved June 17, 2014.
  41. ^ Ross, Barbara (December 14, 2011). "B and H Photo discriminated against us, say 2 Hispanic employees in lawsuit". New York Daily News. Retrieved June 17, 2014.
  42. ^ McGeehan, Patrick (February 26, 2016). "B&H Electronics Store Sued for Discrimination of Hispanic Workers". The New York Times.
  43. ^ https://petapixel.com/2017/08/16/bh-pay-3-22m-settle-lawsuit-filed-dept-labor/
  44. ^ Simon, Stephanie (May 16, 2007). "Shopping: Cameras". NY1. Archived from the original on September 27, 2012. Retrieved April 11, 2010.
  45. ^ "B&H". Zagat. Retrieved May 10, 2016.
  46. ^ "Best electronics retailers". Clark Howard. November 19, 2015. Retrieved November 19, 2018.


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