Bain & Company
|Founder||William W. Bain Jr. and Patrick F. Graham|
|Headquarters||Boston, Massachusetts, U.S.|
Number of locations
|Orit Gadiesh (Chairman)
Manny Maceda (Worldwide Managing Director)
Bill Neuenfeldt (Regional Managing Director, Americas)
Dale Cottrell (Regional Managing Director, APAC)
Paul Meehan (Regional Managing Director, EMEA)
|Products||Management consulting services|
|Revenue||$3.7-4.5 billion (estimated 2017)|
Number of employees
Bain & Company is a global management consultancy headquartered in Boston, Massachusetts. It is one of the 'Big Three' management consultancies (MBB). The firm provides advice to public, private, and non-profit organizations.
Bain & Company was founded in 1973 by former Group Vice President of Boston Consulting Group William Bain Jr. and his fellow colleagues including Patrick F. Graham. In the late 70s and early 80s the firm grew rapidly in the international business world. Bill Bain later spun off the alternative investment business into Bain Capital in 1984 and appointed Mitt Romney as its first CEO. Bain experienced several setbacks and financial troubles from 1987 to the early 1990s. Romney and Orit Gadiesh are credited with returning the firm to profitability and growth in their sequential roles as the firm's CEO and Chairman respectively. In the 2000s, Bain & Company continued to expand and create additional practice areas focused on working with non-profits, technology companies, and others. It developed a substantial practice around working with private equity firms.
The idea for Bain & Company was conceived by co-founder William Worthington Bain Jr. during his time at the Boston Consulting Group (BCG). In 1970, BCG CEO Bruce Henderson decided to divide his firm into three competing mini-firms: blue, red, and green. Bill Bain and Patrick Graham headed the blue team. The blue team accounted for over half of BCG's revenue and profits, and won the internal competition. After the competition, Bill Bain grew increasingly frustrated by the wait for Henderson's retirement, the firm's project-based approach to consulting, and the refusal of management to help clients execute on the firm's advice. Around this time, he is quoted to have said to feel like 'a consultant on a desert island, writing a report, putting it in a bottle, throwing it in the water, then going on to the next one'.
Bain was the expected successor of Henderson within BCG in the early 70s. However, in 1973, three years after Henderson's competing team decision, Bill Bain resigned to start his own consulting firm.[a] Most of the senior members of the 'blue team' followed him to his new found company, which was started from his apartment in the Beacon Hill neighborhood of Boston. A significant part of firms for which he was responsible at BCG also followed Bain to the new company. Within a few weeks, Bain & Company was working with seven former BCG clients; this included two of BCG's largest clients, Black & Decker and Texas Instruments. As a result, Henderson accused Bill of stealing BCG's clientele. It is believed that the competition Henderson put out laid the foundation for Bain & Company, and is viewed by many as a "disaster" from Henderson.
Bain & Company grew quickly, primarily through word-of-mouth among CEOs and board members. The firm established its first formal office in Boston. This was followed by a European office in London in 1979. Bain & Company was incorporated in 1985. The firm grew an average of 50 percent per year, reaching $150 million in revenues by 1986. The number of staff at the firm tripled from 1980 to 1986, reaching 800 in 1987. By 1987, Bain & Company was one of the four largest "strategy specialist" consulting firms. Employee turnover was 8 percent annually compared to an industry average of 20 percent. Some of the firm's largest clients in this period were National Steel and Chrysler, each of which reduced manufacturing costs with Bain's help.
In the late 1980s, Bain & Company experienced a series of setbacks. A public relations crisis emerged in 1987, due to a controversy involving Bain's work with Guinness. Tension was growing over the firm's partnership structure, whereby only Bain knew how much the firm was making and decided how much profit-sharing each partner received. The stock market crashed the same year, and many Bain clients reduced or eliminated their spending with the firm. There were two rounds of layoffs, eliminating about 30 percent of the workforce.[b]
The Guinness share-trading fraud began with Britain's Department of Trade and Industry investigating whether Bain's client Guinness illegally inflated its stock price. Bain had helped Guinness trim 150 companies from its portfolio after a period of excessive diversification, and expand into hard liquor with the acquisition of two whiskey companies, growing profits six-fold. During this time, Bain made an exception to company policy by allowing a consultant to serve as an interim board member and head of finance for Guinness. Bain & Company was not accused of any wrongdoing and no charges were pressed against Bain for the manipulation of the stock price, but having a Bain consultant work as both vendor and client drew criticisms of Bain's handling of a conflict of interest situation.
In 1985 and 1986, Bain & Company took out loans to buy 30 percent of the firm from Bain and other partners for $200 million and used the shares to create an Employee Stock Ownership Plan (ESOP). These shares of the company were bought at five times Bain & Company's annual revenue, more than double the norm, and cost the firm $25 million in annual interest fees, exacerbating the firm's financial troubles. Bain hired former U.S. Army general Pete Dawkins as the head of North America in hopes that new leadership could bring about a turnaround, but Dawkins' leadership led to even more turnover at the firm. Bill Bain also attempted to sell the firm, but was unsuccessful at finding a buyer.
Mitt Romney was hired back as interim CEO of Bain & Company in January 1991 and is credited with saving the company from bankruptcy during his one-year stint in the position. Romney originally left Bain & Company in 1983 after appointed by Bain to lead Bain Capital,[c] an independent private equity firm that would buy companies that Bain & Company partners would improve and re-sell and whose funds these partners invested in. Romney allowed managers to know each other's salaries, re-negotiated the firm's debt, and restructured the organization so more partners had an ownership stake in the firm. Romney convinced the founding partners to give up $100 million in equity. Bain and most of the founding partners left the firm.
Romney left again in December 1992 to pursue a career in politics, but not before he organized an election of new leaders the following year, leading to the appointment of Orit Gadiesh as Chairman and Thomas J. Tierney as Worldwide Managing Director in July 1993. Gadiesh improved morale and loosened the firm's policy against working with multiple companies in the same industry in order to decrease the firm's reliance on a small number of clients. Gadiesh has been serving as Chairman ever since. By the end of 1993, Bain & Company was growing once again. The firm went from 1,000 employees at its peak, to 550 in 1991, and back up to 800. The firm opened more offices, including one in New York in 2000. From 1992 through 1999, the firm grew 25 percent per year and expanded from 12 to 26 offices. By 1998, the firm had $220 million in annual revenues and 700 staff.
Bain created two technology consulting practice groups, bainlab and BainNet, in 1999 and 2000 respectively. bainlab was originally founded as Bain New Venture Group. It helped startups who otherwise might not afford Bain's fees and accepted partial payment in equity. In February 2000, Gadiesh was elected for her third consecutive term as the firm's chairman, and Tom Tierney was replaced by John Donahoe as managing director. Around 2000, the firm became more involved in consulting private equity firms on which companies to invest in and collaborating with technology consulting firms. By 2005, Bain had the largest share of the market for private equity consulting. By 2018, Bain's Private Equity group was over three times as large as that of the next largest consulting firm serving Private Equity firms, and representing 25% of Bain's global business.
Bain & Company does not publish its revenues, but it is estimated to have experienced double-digit annual growth in the 2000s. Although the market for management consulting was declining, the Big Three management consulting firms like Bain & Company continued to grow. Bain expanded to new offices in other countries, including India in 2006. Like the other big consulting firms, it began working more with governments. Bain maintained a "generalist" approach to management consulting, but created a separate specialist business unit for IT and technology. In 2012, Robert Bechek was appointed CEO and was later ranked as the most-liked CEO in Glassdoor employee surveys. On November 20, 2017, Bain announced that Bob Bechek would step down as the worldwide managing director. Emmanuel P. "Manny" Maceda, eldest son of the late Filipino politician Ernesto Maceda, was elected to succeed Bechek as the worldwide managing director effective March 2018. In an interview with the Financial Times, Maceda announced to focus on the expansion of Bain's digital practice.
Bain & Company provides management consulting services primarily to Fortune 500 CEOs. The firm advises on issues such as private equity investments, mergers & acquisitions, corporate strategy, finance, operations, and market analysis. It also has departments focused on customer loyalty, word of mouth marketing, and digital technology. Most of its consulting is on corporate strategy.
In 2000, The Bridgespan Group was created to work with non-profits and to facilitate pro-bono work for staff. Bain & Company also maintains an in-house social impact practice, and pleaded in 2015 to invest $1 billion in pro bono consulting by 2025. This practice is built upon different pillars, including social and economic development, climate change, education, and local community development. Organizations that Bain has supported through pro-bono work include UNHCR, the World Childhood Foundation and Teach for America. Bain's pro-bono work was in 2015 awarded by Consulting Magazine as a winner of their Excellence in Social and Community Investment Awards for having 'redefined how companies approach corporate social responsibility'.
Later in the 2000s, Bain introduced service packages for specific areas of expertise, such as the supply chain. The firm also became more heavily involved in consulting with private equity firms, advising on what companies to buy, facilitating a turnaround, and then re-selling the company. In early 2006, Bain started selling its "net-promoter score" system, which tracks customer sentiment.
Bain & Company claims a typical engagement increases the client's profits by 5-10 times the amount spent on its services. A March 1989 audit by Price Waterhouse found that the market value of Bain's clients increased an average of 456 percent over nine years. The "Bain Index," which tracks the collective stock prices of Bain clients, grew in stock price by 319% from 1980 to 1987, compared to 141% growth in the Dow Jones Industrial Average.
According to Fortune Magazine, Bain asks clients to make long-term commitments to the firm and consultants often become deeply embedded in their clients' daily operations. Sometimes consultants are acting as though, and treated as if, they are a member of the company's own senior management. Often clients become reliant on Bain & Company, who has consultants integrated throughout the company's key functions.
Bain & Company is known for being secretive. The firm is sometimes referred to as the "KGB of Consulting." Clients are given codenames. Employees must sign nondisclosure contracts, promising not to reveal client names, and are required to adhere to a "code of confidentiality."
Bain employees are sometimes called "Bainies." It was originally a pejorative term, but was adopted by employees as an affectionate term. According to Fortune Magazine, were Bain & Company a person, "it would be articulate, attractive, meticulously well groomed, and exceedingly charming. It would exude Southern gentility. But it would also be a shrewd, intensely ambitious strategist, totally in control."
Bain is often placed among the top best places to work in annual rankings by Glassdoor and Consulting Magazine. Bain primarily hires MBAs from prestigious business schools, but it is one of the first firms to hire consultants with a bachelor's degree. The firm is organized primarily by geographic office, with each location acting somewhat independently. It also has a mix of overlapping functional (such as M&A, technology, or loyalty) and industry (financial services, healthcare, etc.) teams. An elected worldwide managing director is allowed up to three, three-year terms under the firm's bylaws. Bain is unusual in the management consulting industry in that new consultants are not required to specialize in an industry or practice area.
This is a non-exhaustive list of notable alumni of Bain & Company.
- Bill Bain — Founder of Bain & Company
- Paul Achleitner — Chairman Deutsche Bank
- Javed Ahmed — CEO of Tate & Lyle
- Richard Allison — CEO of Dominos Pizza
- Joshua Bekenstein — Managing Director of Bain Capital and Philanthropist
- Adam Braun — Founder of Pencils of Promise and Philanthropist
- Greg Brenneman — Former CEO of PwC Consulting, Former CEO of Burger King and current Chairman of CCMP Capital
- Kenneth Chenault — CEO of American Express
- Edward Conard — Author of two New York Times bestsellers and former MD of Bain Capital
- Scott Cook — Co-Founder of Intuit and chairman of eBay and Procter & Gamble
- Gary Crittenden — CFO of Citigroup, Inc.
- Luca Desiata - CEO of SOGIN
- John Donahoe — Former CEO of eBay and current CEO of ServiceNow
- Anne Glover — Co-founder of European VC fund Amadeus Capital Partners and serves on the Council for Science and Technology
- Dave Goldberg — Former CEO of SurveyMonkey and Philanthropist
- Steve Jurvetson — Venture Capitalist and board member of amongst others SpaceX and Tesla
- Richard Koch — Founder of L.E.K. Consulting and venture capitalist
- Michael Kolowich — Internet entrepreneur and documentary maker
- Jonathan Kraft — President of The Kraft Group, president of the New England Patriots
- Patrick Lencioni — Business author
- Federico Marchetti (businessman) — Founder YOOX and CEO YOOX Net-a-Porter Group
- Ian Meakins — Former CEO of Wolseley plc
- Jane Mendillo — President and CEO, Harvard Management Company
- Stephen Pagliuca — MD of Bain Capital; co-owner of the Boston Celtics
- Mark Pincus — Founder of Zynga
- Bertrand Pointeau — Author of “L'entreprise expliquée aux ados”
- Fred Reichheld — Business author
- Thomas J. Tierney — Former CEO of Bain & Company, Founder of The Bridgespan Group, and Chairman of eBay
- Kevin Rollins — CEO of Dell, Inc.
- Grace Ueng — Founder and CEO of Savvy Growth
- Bernd Venohr — Former chairman Accenture DACH region and professor
- Meg Whitman — former CEO of eBay and CEO of Hewlett-Packard
- Susan Wojcicki — CEO of YouTube
Politics and public service
- Peter Aman — COO of the City of Atlanta (2008-2011) and current candidate for Mayor of Atlanta
- Fraser Bullock — Former COO of the Salt Lake Organizing Committee (SLOC) of the 2002 Winter Olympics and Founding member of Bain Capital
- Andrew Feldman, Baron Feldman of Elstree — Chairman of the British Conservative Party
- Steven Hoffman — Chair of the Cannabis Control Commission (2017- )
- Dan Liljenquist — Former Utah state senator
- Robert Maginn — Chairman of the Massachusetts Republican Party (2011-2013)
- Mitt Romney — Governor of Massachusetts (2003-2007) and presidential candidate
- Nicholas Yang — Secretary for Innovation and Technology of the Hong Kong Special Administrative Region and former Executive Vice President of Hong Kong Polytechnic University
- Jeffrey Zients — Director of the National Economic Council, Former Director of the Office of Management and Budget, and First Chief Performance Officer of the United States
- Roger H. Brown — President of the Berklee College of Music
- Robin Buchanan — Former dean and president of the London Business School
- Vivek Paul — Adjunct Professor at Stanford University
- Andy Wasynczuk — Senior lecturer of business administration for Harvard Business School and former Chief Operating Officer and Senior Vice President for the New England Patriots
- Suzy Welch — Former editor Harvard Business Review and author
- Taylor Barada — Former soccer player
- Pete Dawkins — Former Heisman Trophy and Maxwell Award winner, and All-American, and current senior adivsor for Virtu Financial
- Michael Murphy — Former Olympic diver
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Even in these bad economic times, the top three have also been increasingly working with governments around the world - in healthcare, for example, and helping to support struggling and restructuring industries (BCG has been an important adviser on the US automotive rescue).
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