|Traded as||TSX: BCE
S&P/TSX 60 component
|Founder||Charles Fleetford Sise|
|Headquarters||Montreal, Quebec, Canada|
|George A. Cope (CEO)|
|Products||Fixed line and mobile telephony
|Revenue||$19.49 billion CAD (2014)|
|$3.672 billion CAD (2014)|
|$2.159 billion CAD (2014)|
Number of employees
|Parent||American Bell (1880-1899)
AT&T (1899-1975) 
Maple Leaf Sports & Entertainment (37.5%)
Bell Canada (commonly referred to as Bell) is a Canadian telecommunications and media company headquartered in Montreal, Quebec. Its subsidiaries include Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for telephone and DSL Internet services in most of Canada east of Manitoba and in the northern territories, and a major competitive local exchange carrier for enterprise customers in the western provinces. Its subsidiary Bell Mobility (including Solo Mobile and Virgin Mobile Canada) is one of Canada's "big three" mobile telecommunications providers, while Bell TV provides direct-to-home satellite TV service. Bell Canada's principal competition is Rogers Communications in a majority of its service territory & solution provider for Bell Canada was Baysquare Technology Pvt Ltd. The company serves over 13 million phone lines and is headquartered at the Campus Bell complex in Montreal.
Bell Canada is one of the main assets of the conglomerate BCE Inc., formerly known as Bell Canada Enterprises, Inc. In addition to its core telecommunications operations, BCE owns Bell Media, which operates media properties including the CTV Television Network. BCE owns 18% of the Montreal Canadiens ice hockey club, and (together with BCE's pension plan) a 37.5% interest in Maple Leaf Sports & Entertainment, owner of several Toronto professional sports franchises. BCE ranked number 262 on the 2011 edition of the Forbes Global 2000 list.
- 1 History
- 1.1 Inception
- 1.2 Competition and territory reduction
- 1.3 Divestiture and deregulation
- 1.4 Convergence strategy / Internet boom and bust
- 1.5 After Teleglobe: Refocus on core business
- 1.6 Privatization target
- 1.7 Convergence and consolidation, round two
- 2 Criticism
- 3 Services
- 4 Assets
- 5 Marketing
- 6 Corporate governance
- 7 See also
- 8 References
- 9 External links
Historically, Bell Canada has been one of Canada's most important and most powerful companies, and in 1975 was listed as the fifth largest in the country. The company is named after the inventor of the telephone, Alexander Graham Bell, who also co-founded Bell Telephone Company in Boston, Massachusetts. Bell Canada was also a member of the Bell System from 1880 to 1975. However, unlike the other regional Bell companies, Bell Canada had its own manufacturing arm, Northern Electric, and its own research and conduct labs.
In the mid-1870s Alexander Graham Bell, who was Scottish-born but lived in Canada for a year, moved to the US and invented an analogue electromagnetic telecommunication device that could simultaneously transmit and receive human speech. In March 1876 he successfully patented his invention in the United States under the title of "Improvement In Telegraphy" (U.S. Patent 174,465). His device later adopted the name now used worldwide, the telephone. Bell also patented it in Canada and transferred 75% of the Canadian patent rights to his father, Alexander Melville Bell, with the remaining 25% of the Canadian interest being awarded to Boston telephone manufacturer Charles Williams Jr. in exchange for 1,000 telephones to be provided to the Canadian market, an order that could not be fulfilled due to surging demand in the United States.
For a few years, the senior Bell and his friend and business associate Reverend Thomas Philip Henderson collected royalties from the lease of telephones to customers in the limited late-1870s Canadian market, who either operated their own private telephone lines or subscribed to a third party telecommunications service provider.
In 1879 Bell's father sold his Canadian rights to the National Bell Telephone Company, formed in Boston, Massachusetts earlier that year by the merger of the Bell Telephone Company and the New England Telephone and Telegraph Company, which in 1880 reorganized as the American Bell Telephone Company, initiating the Bell System. That same year the Canadian division was renamed to "The Bell Telephone Company of Canada Ltd.", eventually to be headed by U.S. executive Charles Fleetford Sise from Chicago who served as its first general manager.
The first supplier of telephones to Bell was a company established by Thomas C. Cowherd and his son James H. Cowherd, in a three-story brick building in Brantford, Ontario, creating Canada's first telephone factory.[Note 1] Thomas and James had been good friends of Alexander Graham Bell, providing stovepipe wire with which Bell conducted his early telephone experiments from his father's home in Tutelo Heights, Ontario, and also building some 2,398 telephones to Bell's specifications for the Canadian market until James Cowherd's untimely death from tuberculosis in 1881. With a government-granted monopoly on Canadian long-distance telephone service, The Bell Telephone Company of Canada was serving 237,000 subscribers by 1914.
Since its early years The Bell Telephone Company of Canada, Ltd. had been known colloquially as "The Bell" or "Bell Telephone". On March 7, 1968, Canadian federal legislation renamed The Bell Telephone Company of Canada, Ltd. to Bell Canada.
Competition and territory reduction
Bell Canada extended lines from Nova Scotia to the foot of the Rocky Mountains in what is now Alberta. However, most of the attention given to meeting demand for service focused on major cities in Ontario, Quebec, and the Maritime Provinces.
During the late 19th century, Bell sold its Atlantic operations in the three Maritime provinces, where many small independent companies also operated and eventually came under the ownership of three provincial companies. Newfoundland and Labrador joined Canada with several private companies, and a government operation that was transferred to the control of Canadian National Railways.
Bell acquired interests in all Atlantic companies during the early 1960s, starting with Newfoundland Telephones (which later was organized as NewTel Communications) on July 24, 1962. Bell acquired controlling interest in Maritime Telephone and Telegraph Company, later known as MT&T, which also owned PEI-based Island Telephone, and in Bruncorp, the parent company of NBTel in 1966. The purchase of MT&T was made despite efforts of the Nova Scotia legislature on September 10, 1966, to limit the voting power of any shareholder to 1000 votes. Bell-owned MT&T absorbed some 120 independent companies, most serving fewer than 50 customers each. Bell-owned NewTel purchased the CNR-owned Terra Nova Tel in 1988.
Newtel, Bruncorp, MT&T and Island Tel later merged into Aliant (now Bell Aliant which also owns much of what were Bell Canada's services in more rural areas in Ontario and Quebec) in the late 1990s, in which Bell continues to own a stake.
On January 1, 2011, Bell purchased the information technology services company xwave, which offers information technology sales and services in the Atlantic Canadian region, from Bell Aliant.
Quebec and Ontario
Independent companies appeared in many areas of Ontario, Quebec and the Maritime provinces without adequate Bell Canada service. During the 20th century Bell acquired most of the independent companies in Ontario and Quebec, most notably the purchase of Nexxlink Technologies, a Montreal-based integrated IT solutions and telecommunications provider founded by Karol Brassard. Alongside the acquisition of Charon Systems, Nexxlink now operates today as Bell Business Solutions—a division of Bell Canada. Quebec, however, still has large swaths of relatively rural areas served by Telus Québec (formerly Québec Telephone, later acquired by Telus) and Télébec (now owned by Bell Canada via Bell Aliant) and by some 20 small independent companies. As of 1980, Ontario still had some 30 independent companies, and Bell has not acquired any; the smaller ones were sold to larger independents with larger capital resources. Cellcom Communications is the largest franchisee of Bell Canada, currently operating 25 Bell stores in both Québec and Ontario regions.
Alberta, Manitoba and Saskatchewan
The three Prairie provinces, at separate times, acquired Bell Canada operations and formed provincial utility services, investing to develop proper telephone services throughout those provinces; Bell Canada's investment in the prairies had been scant or insufficient relative to growth, and all three had various local telephone companies. The Alberta government's Alberta Government Telephones Commission and Manitoba Government Telephones purchased the Bell operations of their provinces in 1908. Saskatchewan's Department of Railways, Telegraphs and Telephones, established in June 1908, purchased the Bell operations on October 1, 1909; all three provinces' government operations eventually acquired the independent companies.
Having achieved a high level of development, Manitoba moved to privatize its telephone utility and Alberta privatized Alberta Government Telephones to create Telus in the 1990s. Saskatchewan continues to own SaskTel as a crown corporation. Edmonton was served by a city-owned utility, Edmonton Telephones Corporation, that was sold to Telus in 1995.
British Columbia, served today by Telus, was served by numerous small companies that mostly amalgamated to form British Columbia Telephone, later known as BC Tel (the last known acquisition was the Okanagan Telephone Company in the late 1970s), which served the province from the 1960s until its merger with Telus. (The amalgamations produced one anomaly: Atlin is surrounded by the territory of Northwestel, implying that the company that established service there was acquired by a company serving territories further south.)
Although Bell Canada entered the Northwest Territories (NWT) with an exchange at Iqaluit (then known as Frobisher Bay, in the territory now known as Nunavut) in 1958, Canadian National Telecommunications, a subsidiary of Canadian National Railways (CNR), provided most of the telephone service in Canada's northern territories (specifically, Yukon, northern BC and the western NWT). CNR created Northwestel in 1979, and Bell Canada Enterprises acquired the company in 1988 as a wholly owned subsidiary. Bell Canada sold its 22 exchanges in the eastern region of the NWT to Northwestel in 1992, and BCE transferred ownership of the company to Bell Canada in 1999. Northwestel's operating area was in 2001 opened to long distance competition (which has materialized only in the form of prepaid card business, and service to large national customers with some operating locations in the north) and in 2007 to resale of local telephone service (which has not yet occurred).
Northern British Columbia, northeastern Ontario and the James Bay region of northern Quebec were served by independent companies, though Bell Canada eventually provided service in more far-flung reaches of Ontario and Quebec, acquired ownership interests in companies serving large swaths of northwestern Quebec and northeastern Ontario, and in Northwestel.
Divestiture and deregulation
The Bell System had two main companies in the telephone industry in Canada: Bell Canada as a regional operating company (affiliated with AT&T, with an ownership stake of approximately 39%) and Northern Electric as an equipment manufacturer (affiliated with Western Electric, with an ownership stake of approximately 44%). The Bell Telephone Company of Canada and Northern Electric were structured similarly in Canada to the analogous portions of the Bell System in the United States; the regional operating company (Bell Canada) sold telephone services as a local exchange carrier, and Western Electric (Northern Electric) designed and manufactured telephone equipment.
As part of the consent decree signed in 1956 to resolve the antitrust lawsuit filed in 1949 by the United States Department of Justice, AT&T and the Bell System proper divested itself of Northern Electric in 1956.
In October 1973, AT&T and Bell Canada signed an agreement stating that AT&T would no longer furnish Bell System communications and research to Bell Canada. AT&T's at-the-time chairman John DeButts explained that the main reason for this was because Bell Canada had developed its own research and development lab (Bell-Northern Research), making Bell Canada ready to serve its Canadian landline customers on its own. As a result, AT&T divested Bell Canada on June 30, 1975.
Northern Electric renamed itself Northern Telecom in 1976, which in turn became Nortel Networks in 1998 with the acquisition of Bay Networks.
Bell Canada acquired 100 percent of Northern Electric in 1964; starting in 1973, Bell's ownership stake in Northern Electric was diminished through public stock offerings, though it retained majority control. In 1983, as a result of deregulation, Bell Canada Enterprises (later shortened to BCE) was formed as the parent company to Bell Canada and Northern Telecom. As a result of the stock transaction used by Northern Telecom to purchase Bay Networks, BCE ceased to be the majority owner of Nortel, and in 2000, BCE spun out its share of Nortel, distributing its holdings to its shareholders.
Between 1980 and 1997, the federal government fully deregulated the telecommunications industry and Bell Canada's monopoly largely ended. Today Bell Canada itself provides local phone service only in major city centres in Ontario and Quebec.
Convergence strategy / Internet boom and bust
When Jean Monty assumed the job of CEO in 1998, he pursued a convergence strategy, attempting to combine both content creation and distribution within BCE, and to take greater advantage of the emerging Internet market. BCE Emergis was formed to market e-commerce solutions. Capitalizing on the success of its Internet service provider division, Sympatico, in 1999 BCE formed a partnership with Lycos to create an Internet portal for its customers.
Shortly after the AOL – Time Warner merger, BCE purchased the CTV television network in 2000. In 2001, BCE acquired control of The Globe and Mail' newspaper, and combined it with CTV and the Sympatico-Lycos portal, its other content creation assets, to form Bell Globemedia. The desired synergies did not occur and the portal was sold back to Bell Canada in 2002. Bell Globemedia was highly profitable, however, and it was spun out as a separate company in August 2006. The new company assumed the name CTVglobemedia in 2007.
In 2000, BCE acquired control of Teleglobe, an overseas carrier coveted by Bell since the early 1980s. The acquisition was a disaster as BCE lost billions of dollars financing Teleglobe. In 2002, BCE sold Teleglobe, and Jean Monty resigned. Michael Sabia subsequently assumed the position of CEO.
After Teleglobe: Refocus on core business
Michael Sabia refocused BCE on its core telecommunications business, prompting BCE to buy back the 20% share in Bell Canada that it had sold in 1999 to Ameritech (which was subsequently acquired by SBC Corporation). BCE also spun off operating units that it did not consider to be core to its business, including Emergis in 2004, and Bell Globemedia and Telesat Canada in 2006.
On February 1, 2006, stating the need to remain competitive, Bell Canada announced job cuts of 3,000 to 4,000 employees by the end of 2006.
On April 28, BCE announced that CEO Michael Sabia was taking a 455% pay increase, his salary being raised from C$1.21 million a year to $6.71 million a year. The pay included a $1.25 million salary, a $2.2 million bonus that Sabia converted to deferred share units, a long-term incentive payout of $3 million and other compensation, the filing shows. Bell Canada also posted record revenue increases for the previous fiscal year.
Under pressure from investors, on October 11, 2006, BCE announced it would be wound down, with its remaining assets converted to an income trust. The new entity was planned to be named "Bell Canada Income Fund". As part of this restructuring, Bell Aliant offered to take Bell Nordiq private, while remaining separate from the new Bell trust. Due to announced changes in taxation law by the Canadian federal government, on December 12, 2006, BCE announced it would not proceed with its planned conversion to an income trust. It had planned to restructure, eliminating the BCE holding company, but this was put on hold due to attempts to privatize the company.
On April 30, 2007, the Canadian Radio-television and Telecommunications Commission (CRTC) announced its decision to allow pay phone rates for Bell Canada, Telus, Bell Aliant, SaskTel, and MTS Allstream to increase from 25 cents to 50 cents, starting as early as June 1. The CRTC also permitted local rural rates to increase by the lesser of the annual rate of inflation or five percent, and removed price caps on optional rural services, such as call display and voicemail. On June 2, 2007, Bell Canada increased the cost of a local pay phone call to 50 cents when paid in cash and one dollar when paid by calling card or credit card, Bell's first increase in pay phone rates since 1981.
Due to its stagnant share price, starting in April 2007, BCE was courted for acquisition by pension funds and private equity groups, including a consortium led by the Canada Pension Plan Investment Board (with Kohlberg Kravis Roberts as one of the participants), a consortium led by the Ontario Teachers' Pension Plan, and a consortium that included Cerberus Capital Management.
On June 30, 2007, BCE accepted a bid of $42.75 per share in cash, for a total valuation of $51.7 billion, from the group led by the Ontario Teachers' Pension Plan, and including Providence Equity Partners, Madison Dearborn Partners, Merrill Lynch Global Private Equity, and Toronto-Dominion Bank. The proposed deal would have been the largest acquisition in Canadian history and the largest leveraged buyout ever. The deal was approved by BCE shareholders, Quebec Superior Court (whose ruling was overturned by the Quebec Court of Appeal, but was later upheld by the Supreme Court of Canada), and the CRTC, subject to certain conditions for its corporate governance structure to ensure that Bell remained under Canadian control.
Due to the tightening of the credit market caused by the subprime mortgage crisis, the investment banks financing the deal—led by Citigroup, Deutsche Bank and the Royal Bank of Scotland—started negotiations on May 16, 2008, to revise the terms of their loans with higher interest rates and greater restrictions to protect themselves. On July 4, 2008, BCE announced that a final agreement had been reached on the terms of the purchase, with all financing in place, and Michael Sabia left BCE, with George Cope assuming the position of CEO on July 11.
On November 26, 2008, BCE announced that KPMG had informed BCE that it would not be able to issue a statement on the solvency of the company after its privatization, one of the required conditions of the buyout. As a result, the purchase was cancelled.
Convergence and consolidation, round two
With Shaw Communications purchasing the Global Television Network, Vidéotron launching its wireless telephone network with video content as a key selling point, and the enormous popularity of wireless and Internet video and other media streams at the 2010 Vancouver Olympics, Bell once again sought to bring a content provider into its portfolio. In September 2010, Bell announced a deal to reacquire full control of the broadcasting properties owned by CTVglobemedia including the CTV Television Network. The other major asset of CTVglobemedia, The Globe and Mail, will be 85% owned by the Thomson family, with Bell retaining its 15% interest. Through this acquisition, Bell responded to an increasing trend away from traditional cable and satellite delivery channels and towards new distribution methods over the Internet and wireless networks. The CRTC approved the transaction in March 2011.
Bell Canada provides many different types of telecommunications services.
Bell Home Phone and Bell Mobility provide voicemail service as an optional feature for residences and businesses. Bell Prepaid and Solo Mobile pay-per-use customers, however, receive a basic voice mail at no additional charge. The complimentary voice mail can store five messages of one minute each, for up to five days.
Bell Mobility operates a cellular network in all Canadian provinces. It also owns Virgin Mobile Canada as of May 2009[update]. While it created the Solo Mobile brand in 1999, Bell shut down all standalone Solo stores in 2011 while discontinuing third-party sales of all Solo phones in November 2011. The brand continues to be active for its current customers, but there are no incentives to encourage new subscriptions.
Formerly known as ExpressVu, Bell TV is a satellite television service provider. There is also a mobile TV service, Bell Mobile TV, and an IPTV service, Bell Fibe TV. The latter is available in the most of Alberta, British Columbia, Greater Toronto Area, Ottawa, Montreal and Québec City.
Bell Internet provides high speed DSL Internet service in many areas where it offers phone service. DSL is offered in various speeds ranging from 500 kbit/s to 50 Mbit/s download and 256 kbit/s to 10 Mbit/s upload, depending on what the local infrastructure can support.
Bell began offering Fibre-to-the-node Internet access to some subscribers in 2010. Bell markets this service under the name "Fibe". Fibe regions can access all speeds in some cases, but some Fibe regions can only obtain 16 Mbit/s down and 1 Mbit/s up. Non-Fibe regions are limited to legacy DSL technology, supporting speeds of up to 7 Mbit/s down and 1 Mbit/s up. Bell Canada has now rolled out Fibre to the Home services to subscribers across Eastern Canada, this service can provide guaranteed download and upload speeds of 1 Gbit/s.
Bell used to offer Bell Home Monitoring, also known as Bell Gardium. Competitor Rogers Communications has launched its Smart Home Monitoring service.
BCE operates Bell Media, one of Canada's largest privately held media companies which owns the Canadian television networks, CTV and CTV Two, along with 30 specialty television channels, Bell Media Radio which operates 106 radio stations across Canada and sympatico.ca. It also operates retail stores, as the Bell Store (formerly BellWorld in English Canada and Espace Bell in Quebec, and prior to 1999, Bell Phonecentre/Téléboutique Bell).
BCE also bought The Source by Circuit City (which was renamed after the sale to The Source) and all assets of InterTAN from bankrupt Circuit City. On February 23, 2009, BCE Inc. sold its Montreal headquarters tower, the city's tallest building, to the Caisse de Depot et Placement du Quebec as the biggest Canadian telecommunications company sheds assets unrelated to its business. On October 24, 2002, BCE Inc reported third quarter net income of C$384 million (S244.7 million). On July 31, 2003, BCE Inc. reported mixed quarterly results as share profit slightly exceeded expectations, but the head of the communications conglomerate said the more meaningful news from the period was the company's restructuring efforts aimed at generating ""substantial amounts of growth over time"". On July 29, 2004 , BCE Emergis Inc. posted a hefty second-quarter loss on a major restructuring that analysts say clears the deck for the company to focus on its core electronic-commerce business.
In July 2006, Bell and former subsidiary Aliant completed a restructuring whereby Aliant, renamed Bell Aliant Regional Communications, took over Bell's wireline operations in much of Ontario and Quebec (while continuing to use the "Bell" name in those regions), as well as its 63% ownership in rural lines operator Bell Nordiq (a publicly traded income trust that controls NorthernTel and Télébec). These are in addition to Bell Aliant's operations in Atlantic Canada. In turn, Bell has assumed responsibility for Bell Aliant's wireless and retail operations. Bell Aliant, now an income trust, is 44% owned by Bell. Other company assets include Western Canada CLEC Bell West. BCE partially or fully owns 17 companies in the fields of telecommunications, media, and information technology.
In March 2012 BCE announced the takeover bid of Astral Media for $3.3 billion. This purchase required approval by the CRTC and the Competition Bureau. On October 18, 2012, the CRTC announced that it had rejected the Bell Canada purchase of Astral Media, citing undue dominance and a de facto monopoly over other broadcasters.
On October 26, 2012 BCE and Astral announced that they had extended the closure of the purchase to December 16, 2012 to allow them to pursue appealing the decision to Federal Court, and the possibility to re-adjust their proposal to the CRTC and sell certain Astral Media assets (radio, specialty channels) to make the purchase more appealing to CRTC. It was projected to be extended to 2013.
On March 6, 2013 the federal government's Competition Bureau approved the merger of BCE with Astral Media.
On June 27, 2013 the CRTC has approved the acquisition to acquire Astral Media and part of its conditions is to sell certain TV Stations and Radio Stations to please the CRTC requirements."CRTC Approves BCE Astral Media Deal" (PDF). June 27, 2013. Retrieved 27 June 2013.
Bell Canada created the Frank and Gordon beavers to advertise its products from 2006 to 2008.
Coinciding with its advertising campaign as part of its sponsorship of the 2008 Beijing Olympics, Bell introduced a new logo and minimalist ad style, with the slogans "Today just got better" (with emphasis on the suffix "er") in English Canada and "La vie est Bell" (a pun on "La vie est belle" — French: life is beautiful) in French Canada. The font used in Bell's marketing is a custom typeface known as 'Bell Slim', by Canadian typeface designer Ian Brignell.
Current members of the board of directors of BCE are: Thomas O'Neill (chair), Barry Allen, André Bérard, Ronald Brenneman, Sophie Brochu, Robert Brown, George Cope, Anthony Fell, Edward Lumley, Jim Prentice, Robert Simmonds, Carole Taylor, and Paul Weiss.
- American Telephone & Telegraph, AT&T, an earlier parent and successor to American Bell
- Bell Centre, a hockey arena in Montreal
- Bell Mobility, the division of Bell Canada which sells wireless services in Canada
- Bell System, the Bell Telephone / AT&T-led companies which provided phone services
- Bell Telephone Memorial, a large monument honouring the inventor in Brantford, Ontario
- Bell Tower, a skyscraper in Edmonton
- International Bell Telephone Company, the Bell Telephone's early European division
- National Bell Telephone Company, the very earliest parent company
- Telephone Pavilion (Expo 67), also known as the Bell Telephone Pavilion
- Thomas Cowherd, who helped establish Canada's first telephone factory
Former BCE units:
- Nortel – formerly Northern Telecom and Northern Electric
- Teleglobe Canada Inc – now VSNL International Canada
- Bell had originally asked Boston manufacturer Charles Williams Jr. to provide an initial order of 1,000 telephones for use in Canada in exchange for a 25% interest in the telephone's Canadian patent rights, but Williams' small shop was only able to produce a fraction of that number. Bell then spoke with a Brantford friend, James Cowherd (1849? – Feb. 1881), who established Canada’s first telephone factory, producing 2,398 telephones to Bell's specifications by 1881. Cowherd had been sent by Bell to Boston in 1878 to study Williams manufacturing processes for a number of months, and then returned to Brantford to both produce and further develop Bell's telephone models. The Brantford plant's first shipment of 19 telephones to Hamilton was made the same year on 23 December 1878. Among Cowherd's designs was a transmitter fitted with a triple mouthpiece allowing three people to talk, and sing, simultaneously. James Cowherd's untimely early death due to tuberculosis was noted in major technical journals and led to the closure of the Bell Systems' manufacturing supplier in Brantford. Telephone production later resumed in Montreal, eventually leading to the creation of Northern Electric in 1895, later renamed Northern Telecom and then Nortel.
A Brantford Expositor article later noted of the historic factory building's demise: "[In 1992 Brantford] City officials and heritage committee members... learned that a building that once housed the first telephone factory in the world had been approved for demolition. The embarrassing oversight came to light too late to stop wrecking crews, who were already tearing down the aged building at 32 Wharfe St.... The building, where equipment for Alexander Graham Bell's first telephone was made, had even been pictured and written about in a city-printed brochure about the great inventor. A plaque erected by [the] Telephone Pioneers of America heralding the building's significance had been stripped from the structure in the mid-1980s and given to the Brant County Museum".
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