|Founded||October 19, 1985
Number of locations
|12 (2017, Franchise-Owned)|
|Services||VHS/DVD home video rentals|
|Total assets||$37,000,000 (2010)|
Dish Movie Pack
Blockbuster LLC (formerly Blockbuster Entertainment, Inc.), often shortened to Blockbuster, was an American-based provider of home movie and video game rental services through video rental shops, DVD-by-mail, streaming, video on demand, and cinema theater. At its peak in 2004, Blockbuster consisted of nearly 60,000 employees and over 8,000 stores. As a result of various factors including competition from Netflix, Redbox, and video on demand services, Blockbuster lost significant revenue and filed for bankruptcy protection on September 23, 2010. On April 6, 2011, the company and its remaining 1,700 stores were bought by satellite television provider Dish Network. While the Blockbuster brand has mostly been retired, Dish still maintains some Blockbuster franchise agreements, keeping stores in some markets.
- 1 History
- 2 Senior Management
- 3 Business Model
- 4 International Operations
- 5 Online Rentals
- 6 Advertising
- 7 See also
- 8 References
- 9 External links
1985–1997: David Cook
Blockbuster was founded in 1985 by David Cook as an idea out of Cook Data Services. The company's main intention was to supply software services to the oil and gas industries of the state of Texas, which was not successful. Cook's wife, Sandy, later suggested that he enter the video rental business. Several months after her suggestion, Cook sold his oil and gas software to its managers and founded what would later be called Blockbuster Video.
The first Blockbuster store opened October 19, 1985, in Dallas, Texas. The innovation was derived from Cook's experience with managing huge databases. After the first few stores opened, Cook built a $6 million warehouse in Garland, Texas, that could pull and package multiple stores in a day.[clarification needed] Key to the early success of Blockbuster was their ability to customize a store to its neighborhood, loading it up with films geared specifically to demographic profiles in addition to the popular new releases, and a sizable catalog of titles.
Scott Beck of Dallas approached John Melk, prior executive with Waste Management, about buying a franchise. Melk brought the idea to his friend and business associate, Wayne Huizenga, who agreed to buy the company after overcoming initial concerns about the video industry. Huizenga and Melk used similar techniques in growing Waste Management, and soon, they were opening a store every 24 hours. They also bought every Blockbuster franchise they could acquire. Huizenga spent the late 1980s acquiring several of Blockbuster's rivals, including Major Video.
In 1990, Blockbuster bought mid-Atlantic rival Erol's which had more than 250 stores. In 1992, Blockbuster acquired the Sound Warehouse and Music Plus music retail chains and created Blockbuster Music. In October 1993, Blockbuster acquired controlling interest in Spelling Entertainment Group, a media company run by television producer Aaron Spelling. They also owned a large stake (35%) in Republic Pictures; that company merged with Spelling in April 1994.
The company became a multibillion-dollar company and in 1993 proposed a merger with Viacom. After both companies' stocks tumbled in 1994, Viacom purchased Blockbuster for $8.4 billion.[not in citation given]
The Blockbuster Block Party concept was test-marketed in Albuquerque, New Mexico and Indianapolis, Indiana in 1994. It was an "entertainment complex" aimed at adults, containing eight themed areas housing a restaurant, games, laser tag arena, and motion simulator rides, and was housed in a windowless building the size of a city block.
During the 1990s, Blockbuster expanded in the United Kingdom, purchasing that country's Ritz Video chain. The stores were rebranded to Blockbuster, making it the number one rental chain in that country.
In 1996, the Blockbuster Entertainment Corporation was renamed Blockbuster Entertainment Inc. and the retail stores, then called Blockbuster Video, were renamed Blockbuster. The logo changed slightly, but retained the ITC Machine font. During that year, Blockbuster, which was then headquartered in Fort Lauderdale, Florida, began studying the idea of moving its headquarters into the Renaissance Tower in Downtown Dallas. In November 1996 Blockbuster confirmed that it was moving into the Renaissance Tower. Most of the workers at the Florida headquarters did not want to relocate, so Blockbuster planned to hire around 500 to 600 new employees for its Dallas headquarters. The company had offered various relocation packages to all of its Fort Lauderdale employees.
1997–2007: John Antioco
In 1998, Blockbuster created DEJ Productions, which acquired 225 films primarily to provide exclusive content to its Blockbuster stores prior to being sold off to First Look Studios in 2005. During that same year, Blockbuster bought the Irish video rental store Xtra-vision, with over 200 stores in Ireland and the UK. In 2009, Blockbuster sold off its Irish operations to Birchall Investments, with the few Xtra-vision stores in the UK being rebranded as Blockbuster.
In 2000, the company partnered with Enron in an attempt to create a video-on-demand service. Initially, the partnership was supposed to last for 20 years, however, Enron chose to terminate the deal only a few months later over fear that Blockbuster could not provide sufficient films for the service. Also in 2000 the company turned down a chance to purchase the still fledgling Netflix for $50 million.
In 2002, Blockbuster acquired Movie Trading Company, a Dallas chain that buys, sells, and trades movies and games, to study potential business models for DVD and game trading. Also that year, it acquired Gamestation, a 64-store UK computer and console games retailer chain.
Blockbuster separated from Viacom in 2004. Online DVD subscription was introduced on Blockbuster.com (aka Blockbuster Online). Blockbuster also rolled out its "Game Rush" store-in-store concept to approximately 450 domestic company-operated stores. Blockbuster began game and DVD trading in select US stores.
At its peak in 2004, Blockbuster had more than 8,000 stores nationwide. In December 2004, Blockbuster announced its intention to pursue a hostile takeover of Hollywood Video, its major U.S. competitor. After some extensions of the tender offer, Blockbuster eventually gave up due primarily to resistance from the FTC. In response to the Blockbuster offer, Hollywood Video agreed to a buyout in January 2005 by a smaller competitor, the Dothan, Alabama-based Movie Gallery. Since then, Movie Gallery has filed for bankruptcy twice and its entire chain of stores has been liquidated.
In May 2005, financier Carl Icahn waged a successful proxy fight to add himself and two other members to the board. Icahn accused Blockbuster of overpaying Chairman and CEO John F. Antioco, who had served in that capacity since 1997, receiving $51.6 million in compensation for 2004. Icahn was also at odds with Antioco on how to revive profit at Blockbuster; Antioco scrapped late fees in January, started an Internet service, and wanted to keep the company independent, while Icahn wanted to sell out to a private equity firm. Also in 2005 Blockbuster began running a campaign promoting a "No more late fees" policy  The campaign proved controversial with the Associated Press reporting that the new policy actually charged users the full price of the movie or game after eight days which they could cancel by returning the product in question and paying a fee. More than 40 states filed suit against the company for false advertising. Blockbuster would later settle the suit agreeing to refund customers as well as promising to better explain the policy. In 2007, Antioco left the company, reportedly due to continued controversy over his compensation. He left with a $24.7 million severance package.
On June 19, 2007, after a pilot program launched in late 2006, Blockbuster announced that it had chosen Blu-ray over HD DVD rental format to rent in a majority of its stores. In the pilot program, Blockbuster offered selected titles for rental and sale in 250 stores. Blockbuster stocked Blu-ray titles in almost 5,000 stores across the United States, Canada, the United Kingdom, Mexico, and Australia.
2007–2011: James Keyes
On July 2, 2007, the company named James W. Keyes (former president and CEO of 7-Eleven) as the new chairman and CEO. He introduced a new business strategy that included enhancements to existing stores along with a shift to streaming video with the acquisition of MovieLink in Sept.2008. Part of the plan was to de-emphasize the unprofitable Total Access (DVD-by Mail) service, in favor of online streaming.
On September 14, 2007, Blockbuster GB Limited bought a number of retail stores from ChoicesUK Plc. ChoicesUK is an AIM-listed multi-channel distributor and retailer of DVDs, computer games and CDs. The sale secured employment for approximately 450 employees across 59 stores in the UK. As part of the transaction, Blockbuster GB decided to rebrand the stores as Blockbuster.
On February 17, 2008, Blockbuster proposed a buyout of struggling Circuit City. However, after a due diligence review of Circuit City's financial books, Blockbuster withdrew its offer in July 2008. Analysts were not favorable to the proposed deal, viewing it as a desperate effort to save two struggling retailers rather than a bold turnaround initiative. Subsequently, Circuit City filed for bankruptcy on November 10, 2008 and, after liquidating all of its stores, ceased operations on March 8, 2009.
At the beginning of 2010, Blockbuster had over 4,000 domestic and 2,500 international stores. In the United States, it planned to close between 810 and 960 retail stores and instead launch as many as 10,000 "Blockbuster Express" video rental kiosks by the middle of 2010. It has been claimed that more than 43 million U.S. households had Blockbuster memberships.
On February 10, 2010, Blockbuster announced that it would cease all its operations in Portugal, closing down 17 outlets and leaving over 100 workers unemployed. Blockbuster representatives in Portugal blamed Internet piracy and the lack of government response to it as the key factors to the company's bankruptcy in the country.
In March 2010, Blockbuster began "Additional Daily Rates", or "ADRs", for rentals not returned by their due date in the United States, having already used this procedure in other countries such as the UK for many years. An "Additional Daily Rate" was charged for each day a member chooses to keep the rental beyond the rental terms. On March 12, 2010, PricewaterhouseCoopers, Blockbuster's independent registered public accounting firm, issued its audit opinion disclosing substantial doubt about Blockbuster's ability to continue as a going concern. This report was included in Blockbusters's 10-K SEC filing. On March 17, 2010, Blockbuster issued a bankruptcy warning after continued drops in revenue threatened its ability to service its nearly $1 billion debt load. By April 1, 2010, Carl Icahn had resigned from Blockbuster's board of directors and sold nearly all his remaining Blockbuster stock. Also, Blockbuster paired up with Time Warner to have Warner Bros. movies be made available in Blockbuster stores on the DVD release date and not be subject to a four-week delay in availability. Similar agreements were also made with Universal and 20th Century Fox.
In May 2010, the liquidation of Movie Gallery began, eliminating Blockbuster's primary competitor. During the same month, a dissident shareholder, Gregory S. Meyer, in an effort to be elected to Blockbuster's board of directors, engaged in a proxy battle with Blockbuster's board, alleging that the board had been responsible for significant destruction of value to shareholders. Meyer was elected to the board at Blockbuster's shareholder meeting in Dallas on June 24, 2010.
On July 1, 2010, the company was delisted from the New York Stock Exchange after its shareholders failed to pass a reverse stock split plan aimed at heading off involuntary delisting because of the stock's trading at well below $1 per share. The stock was then traded on the OTCBB (over-the-counter bulletin board).
Blockbuster was unable to make a $42.4 million interest payment to bondholders and was given until August 13, 2010 to pay off the debt. The company hired Jeff Stegenga to be its chief restructuring officer (CRO) in an effort to satisfy bondholder demands and recapitalize the company. After failing to pay on August 13, bondholders gave Blockbuster until September 30, 2010.
On August 26, 2010, news media reported that Blockbuster was planning to file a pre-packaged Chapter 11 bankruptcy in mid-September. In light of this news, the company's chief financial officer (CFO), Tom Casey, resigned on September 11. He was replaced by Dennis McGill, formerly CFO of Safety-Kleen Systems, Inc. On September 23, 2010, Blockbuster filed for Chapter 11 bankruptcy protection due to challenging losses, $900 million in debt and strong competition from Netflix, Redbox, and video on-demand services. Movie Gallery/Hollywood Video had filed for Chapter 7 bankruptcy liquidation earlier in 2010 for similar reasons.
At the time of its Chapter 11 filing, Blockbuster said it would keep its 3,300 stores open; In December 2010, Blockbuster announced it would close an additional 182 stores by the end of April 2011 in attempts to emerge from bankruptcy. It was reported in February 2011 that Blockbuster and its creditors had not come up with a Chapter 11 exit plan and that the company would be sold for $300 million or more, along with taking over debts and leases. Blockbuster has admitted that it may not be able to meet financial obligations required under its Chapter 11 filing, a circumstance which could mandate conversion of the bankruptcy filing to Chapter 7 (liquidation). On March 1, 2011, the U.S. Department of Justice filed a claim disclosing that Blockbuster did not have the funds to continue reorganizing and should liquidate.
On March 28, 2011, South Korean telecommunications company SK Telecom made a surprise bid to buy Blockbuster. Dish Network had also expressed interest in bidding, as did Carl Icahn, despite calling Blockbuster "the worst investment I ever made". Dish eventually won the auction on April 6, 2011, agreeing to buy Blockbuster for $320 million and the assumption of $87 million in liabilities and other obligations. On April 19, 2011, it was announced that Dish would keep only 500 Blockbuster stores open. The acquisition was completed on April 26, 2011. In April 2011, Dish Network told the U.S. Bankruptcy Court that it needed more time to negotiate with landlords in an effort to keep more than 600 Blockbuster stores open. The deal was finalized on April 26, 2011.
In April 2011, Blockbuster's landlords objected to its assumption of leases that it sought to assign to soon-to-be-owner Dish Network Corp., claiming that they did not have adequate assurance that the new owner would honor those leases. Blockbuster signed a deal with ITV Studios Global Entertainment to launch ITV Programmes released on DVDs, Blu-rays, etc.
2011–2015: Michael Kelly
On May 6, 2011, Keyes resigned as Blockbuster's CEO, being replaced by Michael Kelly under the new title of President.
On August 31, 2011, the liquidators announced the closure of the remaining 253 Canadian stores and shutting of the entire Canadian unit.
On Friday, January 13, 2012, Dish CEO Aaron Kask announced that while Dish had planned to keep 90 percent of the stores in operation (meaning around 15,000 employees would remain employed), because of market factors "there are ones that aren't going to make it. We will close unprofitable stores. We will close additional stores." Kask did not say when these additional closings would happen and only remarked that some stores were not turning a profit. The Dish chief would not say which stores the company was planning to close, but that each potential closing was to be assessed on a "case by case basis".
On October 4, 2012, Dish Network announced that it was scrapping plans to make Blockbuster into a Netflix competitor and shut down it's "By Mail" DVD Service. On January 16, 2013, Blockbuster UK entered into administration and Deloitte was appointed to run the business while trying to find a buyer while some of the stores remained open.
2015-Present: Post-Kelly Era
Until 2015, Dish kept its "Blockbuster on Demand" video streaming service open along with a "Blockbuster@Home" television package for Dish subscribers. In 2015, "Blockbuster@Home" was renamed "DISH Movie Pack" and "Blockbuster On Demand" was shut down, redirecting all customers to Sling TV. As of September 2015, all Blockbuster retail stores in Mexico have been converted to "The B Store".
In 2014, the Blockbuster official website identified 51 franchise locations that it said were currently operating. The list has not been updated since then -Google Maps and news reports from 2015 and 2016 show this list to be outdated.
One website reports that there is a total of 12 remaining franchise-owned stores in The US and 27 stores in Australia in operation as of January 2017. As of March 2016, Border Entertainment was reported to be the largest remaining owner of Blockbuster franchise locations in The US, operating the 9 stores in Alaska and Texas. Franchise Entertainment was the largest overall, owning the 27 AU locations.
Blockbuster Entertainment Awards
Blockbuster Inc. ran an awards show annually from 1995 to 2001 called the Blockbuster Entertainment Awards. In November 2001, Blockbuster announced that it would cancel the 2002 award show following concerns about viewership and celebrity attendance after the September 11 attacks. At the time, they said they had not ruled out the possibility of resuming the annual awards program for 2003.
Blockbuster Express was a movie-rental kiosk brand sublicensed for use by licensee NCR Corporation. In 2011, nearly 10,000 Blockbuster Express kiosks were in operation. Apart from the license to use the Blockbuster brand name, Blockbuster Express kiosks are unrelated to Blockbuster LLC, its stores, its DVD-by-mail service, or its online streaming service.
In the summer of 2003, Blockbuster started converting some stores to GameRush stores. These stores sold and bought DVDs, games, game consoles, and accessories. GameRush was positioned as a direct competitor to stores such as GameStop and Game Crazy. Blockbuster used its location status to get instant coverage; it also promoted these stores by hosting video-game tournaments, special trade-in offers, and a more "hip" look to the selection and staff. However, when Blockbuster introduced the discontinuation of late fees, GameRush was put on the chopping block. In April 2007, GameRush stores were reduced back to just a games section.
Blockbuster UK operated trade functions in all their stores, buying and selling pre-owned consoles, including PS2, Xbox, Nintendo GameCube, Wii, PS3, Xbox 360 DVDs, DVD Games, games and accessories, and price-matching with competitors by offering either store credit or cash for trade-ins.
- Michael Kelly, President: 2011–2015
- Dennis McGill, Executive Vice President and Chief Financial Officer: 2010–2013
- Kevin Lewis, Senior Vice President and Chief Marketing Officer: 2008–2012
- James W. Keyes, CEO: 2007–2011
- John F. Antioco, CEO: 1997–2007
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The standard business model for video rental stores had traditionally been to pay a large flat fee per video, approximately $65, and offer unlimited rentals for the lifetime of the medium itself. Sumner Redstone, whose Viacom conglomerate then owned Blockbuster, personally pioneered a new revenue-sharing arrangement for video in the mid-1980s. Blockbuster obtained videos for little cost and kept a 60 percent rental fee, paying the other 40 percent to the studio, and reporting rental information through Rentrak. In addition to benefiting from a lower initial price, Blockbuster also capitalized on the fact that movies were generally not available for purchase at affordable price points during initial release periods. Thus customers had a choice to rent, wait, or buy the film on tape at the much higher Manufacturer's Suggested Retail Price targeted at other rental chains and film enthusiasts, which at that time ranged between $70–$100 per title.
Quantity and selection of titles
Blockbuster, like most other rental stores, tended to stock more copies of new movies than older releases, in order to capitalize on heavy consumer demand for new-release titles; the trade term is "depth of copy". Titles more than 12 months past their initial release dates were stored as "Blockbuster Favorite" (non-new release) titles. Typically only one to four rental copies of each title were retained past the first year of release. The large volume of new release copies were typically sold after the initial renting rush. Some of these copies were sold as "previously viewed" for around $10–$15, sometimes as low as $3.99. Most Blockbuster locations also accepted trade-ins of used DVDs and games, which were sold alongside the existing stock of previously rented movies.
Representing itself as a family-friendly chain, Blockbuster never rented or sold pornographic titles in the US market (other markets vary). However, the stores did carry R-rated and unrated films, including a large number of "soft porn" titles (including Red Shoe Diaries, which was distributed exclusively by Blockbuster in an agreement with its sister cable network Showtime). Blockbuster required employees to check ID and did not allow rental of "Youth Restricted Viewing" titles with an R rating to children under 17, unless their parents or guardians had specifically allowed it through a family account.
Blockbuster has been the exclusive rental chain for The Weinstein Company movies since January 1, 2007, although due to the First Sale Doctrine, other rental stores and online DVD rental-by-mail companies, like Netflix, could still rent DVDs released by The Weinstein Company.
In Australia, the first Blockbuster store was opened in 1991 in Melbourne. In 1992, the Virgin Group and Blockbuster Inc entered into a joint venture to set up Australia's first Virgin Megastores in Sydney, Melbourne, and Adelaide. This lasted until Virgin sold their interest in the six stores to Blockbuster, who promptly rebranded them in 1993 to Blockbuster Music. In 1994 Australian store numbers rose to 54 with the acquisition of Major Video and Focus chains in both Victoria and South Australia. In 1995, the growth continued with the opening of the 100th video store in the country. By the end of 1998, Blockbuster Australia opened over 125 stores. In July 1998, Blockbuster Australia launched into franchising with the conversion of the former Video Flicks franchise group in Queensland, and the former Movieland group in Western Australia six months later. Also in 1998, the company sold its last two Australian Blockbuster Music stores in Pitt Street, Sydney and Chapel Street, Melbourne to Brazin Limited, who incorporated them under their Sanity Entertainment brand. Throughout 1999 and 2000, Blockbuster Australia quickly expanded its franchise store network through the conversion of smaller groups and the granting of individual franchises. Before 2005, this was done through the acquisition of the Movies Plus Group and the conversion of some individual Movies 4U and Movieland outlets.
In February 2007, Blockbuster sold its entire Australian store network to Video Ezy Australasia Pty Ltd. At the time, Blockbuster Australia comprised 370 outlets nationwide – 29 owned by the company and 341 owned by franchisees. Video Ezy had 518 Australian outlets, all of them being owned by franchisees, pushing the combined group's market share to 40% of the country's video rental sector. Video Ezy committed to the master franchise agreement with Blockbuster for 10 years operating the brand with the possibility of renewal for a further 10 years after that. As a consequence of the deal, the company changed its name from Video Ezy Australasia Pty Ltd to Franchise Entertainment Group (FEG).
In October 2010, FEG transferred control of the Video Ezy Australia and Blockbuster Australia online businesses to their newly acquired and reorganized company, Élan Media Partners, leaving FEG to manage the franchise relationships with individual Video Ezy/Blockbuster outlets. However, since the two brands came together, the network has shrunk, reflected in Video Ezy/Blockbuster franchises closing 270 stores across Australia in the four years to August 2011.
Blockbuster was the largest video rental chain in the country, but finances were not good enough due to high rental prices. Lojas Americanas, the largest Brazilian department store, acquired half of the shares and now it is named under "Americanas Express Blockbuster". The store layout was similar to a regular American store with a Game Rush, but instead of games it offers electronics goods like computers and DVD players, groceries like candies and microwave popcorn, and even toys from Mattel and Hasbro's board games. Blockbuster sold its Brazilian stake in 2007 for a steep loss.
In Canada, Blockbuster Canada (established in 1990) had operated independently, and it initially remained financially stable. It began a partnership with Wind Mobile in December 2009, selling mobile phones at all stores in cities where Wind's service was available. Phone sales began in Toronto and Calgary, later expanding to other cities with Wind coverage. Some stores even featured a full Wind "store-in-a-store" for postpaid activations and a larger selection of devices. However, on May 3, 2011, it was announced that the company had gone into receivership. On May 25, 2011, it was announced that 146 stores, accounting for approximately 35% of the company's stores in Canada, would be shut down effective June 18, 2011. On August 31, 2011, Blockbuster Canada announced that no buyer could be found for its remaining stores that were acceptable to the court-appointed bankruptcy receiver, and that it would wind down operations and close all stores by December 31, 2011. The company had acted as a guarantor towards Blockbuster's remaining debt.
Blockbuster came to Denmark in 1996 with the acquisition of the 29 Christianshavn Video stores. Since then, it has opened many stores across the country and is now at 51 stores in total. Blockbuster Video Denmark sold the rights for the Blockbuster brand to the Danish telecommunications corporation TDC in 2013 and continued as RecycleIT A/S diversifying in refurbishing and reselling consumer electronics. RecycleIT A/S filed for Bankruptcy on August 1, 2014 - effectively closing down all but 12 stores, which have been continued by the company Blue City.
Thus Blockbuster Video only exists as a product brand name in TDC today.
In March 2010, Blockbuster announced that it intended to sell all operations in Europe. The company once had an Irish subsidiary, Xtravision, which did not operate under the Blockbuster brand name. Blockbuster sold Xtravision at a loss in August 2009 to Birchhall Investments Limited.
In March 1991, Fujita Den Trading (which was the master franchise owner of McDonald's in Japan) and Blockbuster Inc entered into a joint venture to established Japan's first Blockbuster Video stores. By October 1992, Fujita and Blockbuster opened 15 stores in the country – four of them next to McDonald's outlets and most being located in the Greater Tokyo Area. Unlike Blockbuster's US stores, each Japanese outlet only occupied about half the floor space at 5,000 square feet due to the country's more limited available real estate. By June 1996, 32 stores were in operation with a public aim for 150 by 1998. Blockbuster Japan faced heavy competition from Osaka-based video rental chain, Tsutaya, with its 817 outlets, but the company saw opportunity in the population having high VCR ownership levels (at around 75%), low satellite TV penetration (at around 27%), and well-ordered store layouts (unique for most local video stores). However, Blockbuster's business strategy of "wholesome home entertainment" saw it not stock adult entertainment or extreme horror films where they account for 35% of the Japanese video market. That meant Blockbuster was unable to fit into the Japanese market adequately, and was put at a disadvantage to other businesses selling and renting these movies. In 1999, Blockbuster handed its remaining shares over to Fujita Den Trading and exited the Japanese market.
Blockbuster announced that it plans to shut down its stores in Peru due to poor revenues, which it blamed on the effect of movie piracy. The company has already closed down its stores in Ecuador, Spain, Portugal, Costa Rica and El Salvador.
In 1989, the company entered the United Kingdom via its purchase of the 875–store Ritz Video chain for $135 million, from parent company, Citivision. Ritz Video was Europe's largest rental chain, with a 20% share of the United Kingdom video market, and annual sales of about $150 million. The first re–branded Blockbuster outlet opened on Walworth Road, South London, the same year. By November 1991, Blockbuster UK converted 30 stores to its brand.
In early 2013, the company had 528 locations in the United Kingdom. On January 16, 2013, Blockbuster placed its United Kingdom subsidiaries in administration, putting over 4,000 jobs at risk. Non–United Kingdom stores were not affected by the administration, and continued to trade as normal. On February 1, 2013, a large number of Blockbuster stores in the United Kingdom were closed, and the United Kingdom business was purchased out of administration by restructuring firm Gordon Brothers Europe on March 23, 2013.
Blockbuster UK then traded as TS Operations, with only 264 branches retained. On October 29, 2013, Blockbuster UK announced it was to go into administration for a second time. On November 14, 2013, 72 store closures were announced, with another 62 made on December 5. A week later, with no success in finding a buyer, it had been announced by Moorfields Corporate Recovery that all remaining stores in the country would cease operation on December 16, 2013, with stock cleared the day before.
Blockbuster's U.S. online operation started with around 10 warehouses; further expansions every year brought that number to 41, plus more than 1400 stores in the Blockbuster Online network. Most Blockbuster independent franchises did not honor the Total Access program. The company had 1.5 million subscribers at the end of the third quarter of 2006. Blockbuster's move to follow the business pattern with its online rentals as was established by Netflix prompted Netflix to sue Blockbuster for patent infringement. Blockbuster counter sued with a counterclaim alleging deceptive practices with its patent which it alleged was designed to maintain an illegal monopoly. The suits were eventually settled, and while the terms were not disclosed it was later reported that Netflix recorded a settlement payment from Blockbuster of $4.1 million in the second quarter of 2007.
Blockbuster offered several online movie rental plans. In some cities customers could add games to their movie rental queue as if they were included in their plan, but game rentals resulted in a separate additional fee which was not displayed or charged until the end of the billing cycle. Until July 26, 2007, Blockbuster offered and advertised unlimited free in-store exchanges of online rentals with all plans. Since then there were several changes back and forth with regard to this policy; as of March 2010 customers were allowed a limited number of in-store exchanges.
At the end of 2006, Blockbuster Total Access had 2.2 million customers, exceeding their original goal of 2 million, according to its website. After an aggressive media campaign that accounted for much of Blockbuster's $46.4 million net loss in the first quarter of 2007, the Total Access subscriber base surpassed 3 million customers in total, marking the company's highest subscriber growth quarter ever. By 2009, however, the company was declining to provide figures when asked by The Wall Street Journal.
On January 5, 2007, Southern Stores Inc., one of Blockbuster's largest franchise operators in the United States, filed a lawsuit in federal court alleging that, by introducing Blockbuster Online and Blockbuster Total Access, the rental chain has undercut the group's franchise agreement.
On August 6, 2010, Blockbuster By Mail subscribers gained access to Blockbuster's library of console games, in addition to movies and television shows.
On March 31, 2012, Blockbuster On Demand removed support from set-top box media players, including Vudu, WDTV, and Roku. Supported devices now only include computers, Blu-ray players, select television sets and cellular phones.
On February 26, 2013, Roku, Inc. announced that Blockbuster On Demand was being launched on Roku's channel store. Supported devices now include computers, Blu-ray players, select television sets, cellular phones and at least the Roku set-top box.
In November 2013, Dish Network said its DVD-by-mail service would shut down by mid-December.
Rentals costed £3.50 to £4.50 and lasted for five nights, usually from Monday to Friday due to the postal service. Late fees of £0.70 to £0.90 per disc applied if a disc was not returned on time.
In May 2004, Blockbuster also introduced a conventional online subscription service. The unlimited three-disc plan costs £14.99/month but does not allow in-store exchange, contrary to the US service. Partial support for in-store exchange would not be added until April 2005 with the launch of an "OnlineXtra" service. This service costed £2 per month, required an online subscription to a disc plan and added two extra discs sent by mail. The OnlineXtra discs could be exchanged in store, but the non-OnlineXtra discs could not. The program was discontinued in 2006 with no grandfathering, but an in-store-only variant of it resurfaced in early 2008. A "Click & Collect" service launched in September 2010 allows the reservation of Blockbuster movies in store, but the store's regular rental fees applied until the company added in-store exchanged in May 2012. Support for game reservations was added in November 2011.
In 2008, Blockbuster UK's website underwent an overhaul, with an online store, a retail store stock checker, improved search functionality and a critically acclaimed layout. In-store pickup and exclusive titled were added in 2009. Some of the titles which had an exclusivity period at Blockbuster include Gran Torino, Changeling, Taken and Knowing. Additionally, online rental downloads of Universal Pictures in the United Kingdom remains exclusive to Blockbuster. This provides an advantage to the rental company compared to its competitors HMV, Play and LoveFilm.
In January 2010, Blockbuster UK launched an online blog. Improved search algorithms, product pages and social network links were added to the site in April 2010. Blockbuster UK aired a monthly BB Insider online video show from May 2010 to January 2011 and launched an iPhone App in September 2010. Throughout the year 2011, Blockbuster UK announced several price cuts along with a new Blockbuster loyalty card program.
These price drops were followed by a price drop of the Blockbuster UK online pay per rent service. Although some Blockbuster UK advertisements claim that the company no longer charges late fees, the fine print and/or voiceover clarifies that rentals will be charged an extra pound for every additional night. A "Top Ticket" feature was added in April 2011, allowing monthly subscription customers to rent an additional movie at no extra charge and to receive it before other movies they request. Support for online sales of used movie and game discs was added in July 2011. The Blockbuster UK website was enhanced in September 2011. During the following month, a new TV section was added to the website.
On January 16, 2013, Blockbuster UK entered administration, appointing Deloitte as company administrators, casting doubt over the future of their 528 stores in the country. An announcement was then made by Deloitte that 160 UK stores would close.
On February 13, 2013 Deloitte announced a further 164 stores closures, leaving 204 stores trading in the UK. The business was sold to restructuring firm the Gordon Brothers Group on March 23, 2013. On October 29, 2013, Gordon Brothers filed notice of intention to appoint an administrator. On November 28, 2013, Blockbuster UK officially entered administration for the second time, and by December 2013, all stores were closed, as no buyer for the chain was found.
In January 2006, Blockbuster Brazil also introduced an online rental service now featuring both DVD and Blu-ray plans. There were four Block plans available with prices ranging from R$34.90 to R$79.90. The 3-disc plan with unlimited exchanges was R$49.90/month. Unlike the US service, there was no in-store disk exchange.[not in citation given]
One of Blockbuster's most well known advertising campaigns was launched during the 2002 Super Bowl. It starred the voices of Jim Belushi and James Woods, as a rabbit and a guinea pig in a pet shop, located across the road from a Blockbuster store. The first campaign ended in 2003. The Carl and Ray campaign started again in 2007 starting with a commercial in the first quarter of Super Bowl XLI.
In 2005, Blockbuster launched a marketing campaign describing changes in its late fees policy and offering "No Late Fees" on rentals. The program sparked investigations and charges of misrepresentation in 48 states and the District of Columbia, as state attorneys general including Bill Lockyer of California, Greg Abbott of Texas, and Eliot Spitzer of New York argued that customers were being automatically charged the full purchase price of late rentals and a restocking fee for rentals returned after 30 days. In a settlement, Blockbuster agreed to reimburse the states the cost of their investigation, clarify communication to customers on the terms of the program and offer reimbursement to customers charged fees prior to the clarification. New Jersey filed a separate lawsuit and was not a party to the settlement.
The 2005 controversy came after a related lawsuit settled in 2002 in Texas. That lawsuit, alleging exorbitant late fees, led the company to pay $9.25 million in attorney fees and offer $450 million in late fee refund coupons (which were rent-one get-one-free coupons, and thus required the customer to make an initial expenditure). The company estimated that the coupons would ultimately cost about $45 million depending on the redemption rate; an attorney for the plaintiffs estimated the final cost at closer to $100 million at a redemption rate of about 20% (calculated based on a similar case in Michigan).
Such corrections were also sent to international stores such as those in Canada to prevent further lawsuits.
Blockbuster reintroduced late fees in the United States in 2010 under the name of "Additional Daily Rates". With this pricing scheme, rentals were once again limited to a certain number of days and accrued pay-per-day rates after the days allocated are exceeded.
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Even Blockbuster's late fees came back to bite the chain in an unlikely way. In 1997, a man named Reed Hastings returned a late copy of Apollo 13 to his local Blockbuster. He was assessed a $40 fee. Two years later, he founded Netflix. Blockbuster was caught flat-footed by many of these changes. It could have purchased Netflix for $50 million in 2000, but passed. As Netflix rose, Blockbuster's attempts to compete on Netflix's terms—especially through the mail—foundered. It also tried to compete with Redbox using standalone kiosks. That didn't work, either.
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