While reviewing Disclaimer, Jason D. Taylor of the website AllMusic noted, "The album closes with the one successful laid-back song: 'Broken' is mellow yet confident, as vocalist Shaun Morgan finds the courage to open himself up without releasing a scream every few seconds".
The song earned Seether a Metal Edge Readers' Choice Award in 2004, when it was voted "Best Song from a Movie Soundtrack".
The Nigel Dick-directed music video features Morgan sitting in an abandoned car playing an acoustic guitar while Lee appears behind him as her vocals fade in. For the remainder of the video, Lee and Morgan wander through a dilapidated landscape that was revealed on the Disclaimer II DVD to be a real-life trailer park that was burned to ashes by a crystal methlab explosion. Although there are shots of the band and Lee performing together in a clearing, the underlying theme of the video is that Lee and Morgan are searching for but will never find each other. Lee knows that Morgan is there and where he is at through the video but Morgan does not see her or sense her presence around him, which is the meaning of the lyrics "you've gone away... you don't feel me here anymore".