Built to Last: Successful Habits of Visionary Companies
Hardcover edition (2004)
|Author||Jim Collins and Jerry I. Porras|
|October 26, 1994|
It outlines the results of a six-year research project exploring what leads to enduringly great companies.
The book is said to be "one of the most influential business books of our era".
The authors identified two primary objectives for the research published in the book:
- “to identify underlying characteristics are common to highly visionary companies” and
- “to effectively communicate findings so that they can influence management”.
What is a "visionary" company?
Collins and Porras defined a visionary company as one that:
- is a premier institution in its industry,
- is widely admired by knowledgeable businesspeople,
- made an imprint on the world,
- had multiple generations of Chief executive officers (CEOs),
- had multiple product/service life cycles, and
- was founded before 1950.
The book introduced a number of key ideas, including:
- Clock Building, Not Time Telling - go beyond a great leader to building a great institution
- No Tyranny of the "Or" - embrace the genius of "and"
- More Than Profits - find your organization's purpose and build the "core ideology"
- Preserve the Core / Stimulate Progress - change everything readily, except the core beliefs and values
- Big Hairy Audacious Goals (BHAGs) - think big, aim high
- Cult-Like cultures - cult-like adherence to the culture
- Try a Lot of Stuff and Keep What works - try a lot of experiments and keep what works
- Home-Grown Management - hire leaders from within
- Good Enough Never Is - strive to do better tomorrow than you did today
The Built to Last companies
The list of visionary companies was determined based on the results of a survey of 1,000 CEOs. The authors ensured representation across all industries and various sized organizations by sampling from Fortune 500 industrial companies, Fortune 500 service companies, Inc. 500 private companies and Inc. 100 public companies. The survey yielded a 23% response rate with 3.2 companies listed per response. An important caveat the authors express is the fact that through their research, they can claim a correlation, not a causal link between their findings and the success of companies.
The list of eighteen companies identified as visionary (each had a supposedly lesser comparison company, in parentheses here, 3e p.3):
- 3M; (Norton Abrasives)
- American Express; (Wells Fargo)
- Boeing; (McDonnell Douglas)
- Citicorp (now Citigroup); (Chase Manhattan now Chase Bank))
- Disney; (Columbia Pictures)
- Ford; (General Motors)
- General Electric; (Westinghouse)
- Hewlett Packard; (Texas Instruments)
- IBM; (Burroughs Corporation)
- Johnson & Johnson; (Bristol-Myers Squibb)
- Marriott; (Howard Johnson's)
- Merck; (Pfizer)
- Motorola; (Zenith Electronics)
- Nordstrom; (Melville Corporation)
- Philip Morris (now Altria); (RJR Nabisco)
- Procter & Gamble; (Colgate-Palmolive)
- Sony; (Kenwood Corporation)
- Wal-Mart; (Ames)
These companies have taken leadership roles in their industries, offering innovative products and services and consistently outsmarting rivals. What made the research particularly useful and interesting is that Collins and Porras compared and contrasted these visionary companies with a control set of rivals. For instance, Boeing was compared and contrasted with Douglas Aircraft, Marriott was compared and contrasted with Howard Johnson's, and Merck was compared and contrasted with Pfizer. The findings are based on what the visionary companies do that is different than close competitors who have achieved a high level of success, but not to the extent of the visionary companies. From 1926 through 1990 the comparison companies outperformed the general stock market by 2 times whereas the visionary companies outperformed the market by 15 times.
Collins used his share of the profits to "set up his own research center in Boulder, Colo., staffed with a team of grad students who tackle multiyear research projects aimed at answering big-business questions." This research ultimately led to subsequent books such as Good to Great.
In his book The Halo Effect, Phil Rosenzweig is critical of not only Built to Last but also the entire genre of business books that it belongs to, including In Search of Excellence, Good to Great, and What Really Works. It finds similar faults with a swathe of business journalism. Rosenzweig uses Built to Last as an example of the "Delusion of Rigorous Research". He mentioned that the authors had deliberately implied that their research is backed by a huge quantity of data, but the problem is that most of this data are tainted by the Halo Effect.
- "It's so slippery, it's like grabbing a frog," says Richard D'Aveni, professor of strategic management at Dartmouth's Tuck School of Business, of the book, and goes on to further comment "To take this book—or any business book—as gospel is to set yourself up for a fall."
Built to Last has also been criticized for the fact that many of the companies it profiled have subsequently faltered. For example:
- "Ten years on, almost half of the visionary companies on the list have slipped dramatically in performance and reputation, and their vision currently seems more blurred than clairvoyant. Consider the fates of Motorola, Ford, Sony, Walt Disney, Boeing, Nordstrom, and Merck. Each has struggled in recent years, and all have faced serious questions about their leadership and strategy. Odds are, none of them today would meet BTL's criteria for visionary companies, which required that they be the premier player in their industry and be widely admired by people in the know."
Meanwhile, Kahneman in Thinking, Fast and Slow criticizes Collins' overstatement of the importance of good practices relative to sheer luck (explaining the low performance of companies as a typical regression to the mean):
- "The basic message of Built to Last and other similar books is that good managerial practices can be identified and that good practices will be rewarded by good results. Both messages are overstated. The comparison of firms that have been more or less successful is to a significant extent a comparison between firms that have been more or less lucky. Knowing the importance of luck, you should be particularly suspicious when highly consistent patterns emerge from the comparison of successful and less successful firms. In the presence of randomness, regular patterns can only be mirages." 
Chris Grams, former Senior Director of Red Hat and one of Collins' biggest admirers, admits Kahneman's analysis is technically correct, but he also thinks it is emotionally bankrupt. Although Collins' books may lack academic rigor they make up for in one simple area: they inspire people. They also create the possibility of hope. "Others have done it. I could too!"
Morten Hansen who co-authored Jim Collins on Great by Choice has responded to Kahneman's criticism by referring to Chapter 7 of their book wherein they have analyzed that successful companies are not luckier than the comparisons and therefore luck cannot explain the difference, and that "Regression to the mean is not always happening, and so (it is true) for companies too."
- Good to Great by James C. Collins
- Great by Choice: Uncertainty, Chaos and Luck - Why Some Thrive Despite Them All by James C. Collins
- Great at Work: How Top Performers Do Less, Work Better, and Achieve More by Morten T. Hansen
- In Search of Excellence by Thomas J. Peters and Robert H. Waterman
- The Halo Effect
- "Built to Last: Successful Habits of Visionary Companies by James C. Collins, Jerry I. Porras". goodreads.com. Retrieved 2014-02-01.
- See Was Built To Last Built To Last?
- "Archived copy". Archived from the original on 2010-10-06. Retrieved 2010-08-27.CS1 maint: archived copy as title (link)
- See "Archived copy". Archived from the original on 2007-08-14. Retrieved 2010-08-27.CS1 maint: archived copy as title (link)
- Caulkin, Simon (March 18, 2007). "The snares and delusions of pseudoscience". The Guardian. Guardian News & Media. Retrieved 2009-07-02.
- Rosenzweig, Phil (2007). The Halo effect and Eight Other Business Delusions That Deceive Managers (1st ed.). USA: Free Press. ISBN 978-0-7432-9126-2.
- See http://www.inc.com/by-the-book/2009/09/paranoia_your_best_friend.html
- Kahneman, Daniel (2011). "Thinking, fast and slow". Penguin Books. ISBN 978-1-846-14606-0. Part 3 - Overconfidence, Chapter 19.
- See http://webcache.googleusercontent.com/search?q=cache:GJdvffcv3boJ:https://newkind.com/a-nobel-prize-winner-takes-on-jim-collins-and-the-business-book-industry/&hl=en&gl=in&strip=1&vwsrc=0
- Was Built To Last Built To Last? Article on FastCompany about the performance of Built To Last Companies in the last 10 years.