Business analyst

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A business analyst (BA) is a person who analyzes and documents the market environment, processes, or systems of businesses. They help businesses improve their processes, products, services, and software through data analysis and software. However, business analysts do not necessarily require programming skills. According to Robert Half, the typical roles for business analysts include creating detailed business analysis, budgeting and forecasting, planning and monitoring, variance analysis, pricing, reporting and defining business requirements for stakeholders.[1]

Related to business analysts are system analysts, who serve as the intermediary between business and IT, assessing whether the IT solution is suitable for the business.[2]

Areas of business analysis[edit]

There are at least four types of business analysis:

  1. Business developer – to identify the organization's business needs and business' opportunities.
  2. Business model analysis – to define and model the organization's policies and market approaches.
  3. Process design – to standardize the organization’s workflows.
  4. Systems analysis – the interpretation of business rules and requirements for technical systems (generally within IT).

The business analyst is someone who is a part of the business operation and works with Information Technology to improve the quality of the services being delivered, sometimes assisting in the Integration and Testing of new solutions. Business Analysts act as a liaison between management and technical developers.[3]

The BA may also support the development of training material, participates in the implementation, and provides post-implementation support.[4] This may involve the development of project plans, dataflow diagrams, and flowcharts:

  1. To-be processes, e.g. dataflow diagrams, flowcharts
  2. Data models, i.e. data requirements expressed as a documented data model of some sort
  3. Business case, a financial analysis containing shareholders risk and return
  4. Roadmap, a strategic plan

The BA records requirements in some form of requirements management tool, whether a simple spreadsheet or a complex application. Within the systems development life cycle, the business analyst typically performs a liaison function between the business side of an enterprise and the providers of IT services.


BAs work in different industries such as finance, banking, insurance, telecoms, utilities, software services, government and so on. Due to working on projects at a fairly high level of abstraction, BAs can switch between industries.

The business domain subject areas BAs may work in include workflow, billing, mediation, provisioning, reporting and customer relationship management. The telecom industry has mapped these functional areas in their Telecommunications Operational Map (eTOM) model, Banking in the Information Framework (IFW) and Emergency agencies in the Prevention Preparation Response and Recovery model (PPRR).

Finally, business analysts do not have a predefined and fixed role, as they can take part in operations scaling, sales planning, strategy devising, developmental process or be part of an Agile software development product team.

This occupation (Business Analyst) is almost equally distributed between male workers and female workers, which means, although it belongs to an IT industry, the entrance to this job is open equally both for men and women. Also, research found that the annual salary for BA tops in Australia, and is reported that India has the lowest compensation.[5]

See also[edit]


  1. ^ Mary K. Pratt and Sarah K. White,"What is a business analyst? A key role for business-IT efficiency",, April 17, 2019.
  2. ^ Shelly, Gary B., Cashman, Thomas J., & Vermaat, Misty E. Discovering Computers 2008, Complete. Boston: Thomson Course Technology. ISBN 1 -4239-1205-5
  3. ^ "How to Become a Business Analyst | Business Analyst Salary". Master's in Data Science. Retrieved 2018-09-06.
  4. ^
  5. ^ Schreiner, K. (November 2007). "The Bridge and Beyond: Business Analysis Extends Its Role and Reach". IT Professional. 9 (6): 50–54. doi:10.1109/mitp.2007.122. ISSN 1520-9202. S2CID 206469274.