Carenet Healthcare Services

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Carenet Healthcare Services
Private
Industry Business Process Outsourcing, Healthcare Support Services, Medical Call Center, Care Management, Customer Support Services
Founded 1988 (1988)
Headquarters San Antonio, Texas, U.S.
Area served
United States
Key people
John Erwin President
Website CallCarenet.com

Carenet Healthcare Services is an American provider of healthcare support services, healthcare navigation services, care management programs and consumer engagement solutions to private and public institutions including healthcare companies, hospital systems, employer groups, the US Military and government-sponsored programs such as Medicare and Medicaid.

Carenet’s team of registered nurses and healthcare professionals has served more than 25 million healthcare consumers in the United States, Europe, Asia and Africa via multiple communication channels with 24/7 services such as healthcare navigation, nurse advice, virtual doctor consultations, patient advocacy, decision support, hospital post-discharge management and medication adherence support.

The company is headquartered in San Antonio, Texas.

History[edit]

Carenet began in 1988 as a patient-management operation within the Christus Santa Rosa Health System in San Antonio, Texas. In 2004, an investor group purchased Carenet from Christus and transitioned the company into a nationwide business processing outsourcer offering medical contact center services that support member and patient programs for healthcare organizations including health plans, hospital systems, employer groups, pharmacy benefit managers, utilization management firms, the US Military, and government-sponsored programs such as Medicare and Medicaid.

Carenet’s initial product offering was a patient navigation and advocacy platform including a telephonic nurse advice service. Its portfolio of healthcare support services, healthcare navigation, care management programs and consumer engagement solutions rapidly grew as did the company’s revenue earning it the title of an Inc. 500 Fastest Growing Company in America in 2009 and 2010[1][2] and an Inc. 5000 Fastest Growing Company in America in 2011, 2012, 2013, 2014 and 2015.[3][4][5][6][7]

In 2011, Carenet expanded its services internationally serving members in Europe, Asia and Africa.

Operations[edit]

Carenet is headquartered in San Antonio, Texas, with regional offices in Tennessee, Nebraska, Minnesota and Iowa. The company’s workforce consists of hundreds of employees located across the United States.

Services[edit]

Carenet provides healthcare support services, healthcare navigation services, care management programs and consumer engagement solutions such as patient advocacy, care navigation, nurse advice line, virtual doctor consultations, medical decision support, hospital post-discharge management, emergency room diversion, disease/condition management, HEDIS and Star rating support, and medication adherence support.

Carenet’s team of registered nurses and healthcare support professionals has assisted more than 25 million consumers in the United States, Europe, Asia and Africa including health plan members, medical patients, employees and military beneficiaries. Carenet’s services are available 24 hours a day, 365 days a year via multiple communication channels including the web, email, chat, SMS text, video and telephone.

Accreditations and Certifications[edit]

  • URAC Health Call Center Standards Accreditation: URAC Health Call Center standards apply to organizations providing triage and health information services to the public when conducted by telephone, via the web or other electronic means. The standards assure that registered nurses, physicians or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.[8][9]
  • National Committee for Quality Assurance (NCQA) Health Information Product (HIP) Certification: Awarded to Carenet for its proficiency in implementing and managing a diverse set of solutions recognized by NCQA HIP, including Health Appraisals, Pharmacy Benefits, Health Information Lines, and Wellness and Prevention solutions.[10]
  • Health Information Trust Alliance (HITRUST) Common Security Framework (CSF): Developed in collaboration with healthcare and information security professionals, the HITRUST CSF is a certifiable security framework that provides Carenet with a comprehensive, flexible and efficient approach to regulatory compliance and risk management. The most widely adopted security framework in the U.S. healthcare industry, it ensures that Carenet is prepared when new regulations and security risks are introduced.

Awards[edit]

  • 2015 Inc. 5000 Fastest Growing Company: Carenet ranked 2584th overall with a revenue growth of 143% from 2011 through 2014.[7]
  • 2014 Inc. 5000 Fastest Growing Company: Carenet ranked 2758th overall with a revenue growth of 135% from 2010 through 2013.[6]
  • 2013 Inc. 5000 Fastest Growing Company: Carenet ranked 3257th overall with a revenue growth of 99% from 2009 through 2012.[5]
  • 2012 Inc. 5000 Fastest Growing Company: Carenet ranked 3090th overall with a revenue growth of 69% from 2008 through 2011.[4]
  • 2011 Inc. 5000 Fastest Growing Company: Carenet ranked 706th overall with a revenue growth of 449% from 2007 through 2010.[3]
  • 2010 Inc. 500 Fastest Growing Company: Carenet ranked 373rd overall with a revenue growth of 803% from 2006 through 2009.[2]
  • 2009 Inc. 500 Fastest Growing Company: Carenet ranked 487th overall with a revenue growth of 537.4% from 2005 through 2008.[1]
  • 2011 San Antonio Business Journal Top 50 Private Company
  • San Antonio Business Journal 2015 Fast Track Award: Presented by the San Antonio Business Journal, the Fast Track award honors San Antonio’s fastest-growing companies according to revenue growth over a three-year period (2012-2014).[11]
  • San Antonio Business Journal 2013 Fast Track Award: Presented by the San Antonio Business Journal, the Fast Track award honors San Antonio’s fastest-growing companies according to revenue growth over a three-year period (2010-2012).[12]
  • San Antonio Business Journal 2012 Fast Track Award: Presented by the San Antonio Business Journal, the Fast Track award honors San Antonio’s fastest-growing companies according to revenue growth over a three-year period (2009-2011).
  • 2013 San Antonio Business Journal "Best Places to Work in San Antonio" Award[13]
  • 2012 San Antonio Business Journal "Best Places to Work in San Antonio" Award[14]
  • ICARE Award, 2013, 2009 and 2008: McKesson Corporation bestows this accolade on healthcare companies that uphold the following five elements: Integrity, Customer Focus, Accountability, Respect and Excellence. The recognized organization must strive to make these values the foundation of every interaction between employees, customers, suppliers, and the community.[15][16]

References[edit]

  1. ^ a b Carenet Ranked a 2009 Inc. 500 Fastest Growing Company
  2. ^ a b Carenet Ranked a 2010 Inc. 500 Fastest Growing Company
  3. ^ a b Carenet Ranked a 2011 Inc. 5000 Fastest Growing Company
  4. ^ a b Carenet Ranked a 2012 Inc. 5000 Fastest Growing Company
  5. ^ a b Carenet Ranked a 2013 Inc. 5000 Fastest Growing Company
  6. ^ a b Carenet Ranked a 2014 Inc. 5000 Fastest Growing Company
  7. ^ a b Carenet Ranked a 2015 Inc. 5000 Fastest Growing Company
  8. ^ Carenet Receives URAC Health Call Center Standards Accreditation
  9. ^ "Carenet Receives Coveted URAC Accreditation for Third Time". Retrieved 17 July 2013. 
  10. ^ Carenet Achieves Health Certification
  11. ^ "Fast Track winners announced in $10M and over category". San Antonio Business Journal. 
  12. ^ "Carenet Healthcare Services Ranks Among Top Growth Companies in San Antonio". Carenet. Retrieved 24 July 2013. 
  13. ^ "Carenet Named One of the Best Places to Work in San Antonio Again". Retrieved 25 June 2013. 
  14. ^ "Business Journal announces Best Places to Work winners". San Antonio Business Journal. April 24, 2012. 
  15. ^ Carenet Healthcare Services Wins Third RelayHealth ICARE Award
  16. ^ Carenet Presented with ICARE Award by McKesson Corporation

External links[edit]