This article needs to be updated.July 2019)(
Centrex is a portmanteau of central exchange, a kind of telephone exchange. It provides functions similar to a PBX, but is provisioned with equipment owned by, and located at, the telephone company premises.
Centrex service was first installed in the early 1960's in New York's financial district by New York Telephone. As of 2003, it was estimated that there were 20 million Centrex lines installed worldwide by 20 telephone companies, with the most installations in the United States (15 million), Canada (2 million), and Britain (1 million). This accounted for approximately 5% of all installed business telephone lines, worldwide.
- Direct inward dialing (DID)
- Automatic routing of calls to obtain lowest cost
- Call pick-up groups
- Call forwarding
- Conference calling
- Automatic call distribution (ACD)
- Call detail recording
In the United States, the usage of Centrex lines has fallen over the past decade from 16.5 million in 2002 to 10.7 million in 2008 as users transition to IP-PBX (through VoIP). Centrex continues to be used by large institutions, government agencies, and universities as most of the equipment has already been paid for, though leasing Centrex lines may be more expensive.
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- Horak, Ray (2012-11-19). Telecommunications and Data Communications Handbook. John Wiley & Sons. Section 3.3.1 (Features). ISBN 9781118585801.
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- "TIA'S 2009 ICT MARKET REVIEW AND FORECAST" (PDF). The Telecommunications Industry Association. 2009. pp. 3–20. Archived from the original (PDF) on 2018-05-21. Retrieved 2012-02-22.
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