Charles Street Transit Terminal

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Charles Street Transit Terminal
Charles Terminal.jpg
Location15 Charles Street West
Kitchener, Ontario
Coordinates43°26′58″N 80°29′32″W / 43.44944°N 80.49222°W / 43.44944; -80.49222Coordinates: 43°26′58″N 80°29′32″W / 43.44944°N 80.49222°W / 43.44944; -80.49222
Owned byRegion of Waterloo
Operated byGrand River Transit
Bus stands25
Bus operators
Structure typeTicket office, washrooms, waiting room, restaurant, covered platforms
Bicycle facilitiesYes
Disabled accessYes
Other information
Station codeGO Transit: KITB
Opened1988 (City of Kitchener)

The Charles Street Transit Terminal at 15 Charles Street West in Kitchener, Ontario, Canada is the main bus station and former downtown hub for local Grand River Transit (GRT) bus services for Kitchener and Waterloo.[1] The terminal is now solely used by a number of intercity operators, including Greyhound, GO Transit, Coach Canada and Aboutown.

It was the largest public service facility run by GRT, with the Cambridge Ainslie Street terminal being the only other staffed bus station.


The building was completed in 1988 by the City of Kitchener, which operated Kitchener Transit, GRT's forerunner, at the time. It replaced a facility at Duke and Scott streets, which had become overcrowded. Ownership has since transferred to the Region of Waterloo, GRT's operator.[citation needed] Local bus service at the terminal ceased on June 24, 2019, with the launch of the Ion rapid transit system and reorganization of bus routes to serve it.


View bus platforms from Gaukel St.

The main terminal building contains the ticket desk, plus washrooms and administrative space on the upper level; the lower level has a licensed restaurant and walk-in cafe, plus an ATM. Access between the floors is by escalator or elevator. Access to the bus platforms from the entry structure was by an enclosed, elevated walkway. Each of the two island platform groups have a 'pod' containing stairwells and an elevator, which also served as enclosed, climate-controlled waiting space for passengers, with a total of 20 bus stop locations.[2]

The Greyhound and Megabus stops are beside the main terminal building,[2] with GO transit buses using a platform at the northwest corner of the facility effective April 8, 2017.[3] A small modular office handles Greyhound sales outdoors beside the platform during service hours. All other intercity operators are handled by the interior service desk.


The replacement customer service centre, at King and Benton streets

The Charles St. Terminal will become redundant in the near future due to a pair of Regional plans. The first, with the implementation of a rapid-transit backbone which decentralized bus routes and required fewer platforms at a single downtown location, took effect June 24, 2019 and saw Grand River Transit buses no longer serve the terminal.[4] The second, the plan to build a multi-modal hub at King and Victoria streets to handle train, bus, and rapid-transit services, would also replace the existing railway station; this hub does not yet have a firm date for completion.

GRT customer service functions moved to a location at 105 King Street East in July 2019, where they will be served in the interim.

The LRT's Victoria Park station is located just across Gaukel Street from the terminal.

Bus services[edit]


GO Transit[edit]

Coach Canada[edit]


  1. ^ "Charles Street Terminal". Grand River Transit. Retrieved June 12, 2019.
  2. ^ a b "Kitchener - Charles" (PDF). Platform layouts. GRT. Archived from the original (PDF) on 3 November 2015. Retrieved 28 November 2015.
  3. ^ "Service Changes Starting April 8". GO Transit. Retrieved March 20, 2017.
  4. ^ "Charles Street Terminal". Grand River Transit. Retrieved June 12, 2019.
  5. ^ Greyhound Canada QuickLink
  6. ^ a b "Archived copy" (PDF). Archived from the original (PDF) on 2017-03-08. Retrieved 2017-04-02.CS1 maint: archived copy as title (link)
  7. ^ a b "Archived copy" (PDF). Archived from the original (PDF) on 2017-03-08. Retrieved 2017-04-02.CS1 maint: archived copy as title (link)
  8. ^ "Agents / Stop Locations". Coach Canada. Archived from the original on 2016-03-04. Retrieved 2015-11-28. Kitchener Transit Centre. tickets sold here

External links[edit]

Media related to Charles Street Transit Terminal at Wikimedia Commons