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2012 Citilink Logo.svg
IATA ICAO Callsign
Founded 2001
Secondary hubs
Fleet size 39
Destinations 31
Company slogan Better fly, Citilink
Parent company Garuda Indonesia
Headquarters Jakarta, Indonesia
Key people Albert Burhan (CEO),[1]
Revenue Increase US$470.034 thousand (2015)
Net income Increase US$152.229 thousand (2015)

Citilink is a low-cost airline headquartered in Jakarta, Indonesia. It was established in 2001 as a low-cost subsidiary of Garuda Indonesia, set up to operate shuttle services between Indonesian cities. Since July 30, 2012 Citilink has officially operated as a separate business entity from Garuda Indonesia, operating 14 aircraft with a new callsign, logo and uniform.[2] Its main hub is Juanda International Airport, Surabaya, East Java.[3] The airline was banned from operating in EU airspace until June 16, 2016. Since then, Citilink is allowed to fly into EU airspace.[4]

Since obtaining Air Operator's Certificate in August 2012, Citilink has carried 8 million passengers by the end of 2013 with occupation rate 85 percent and On Time Arrival 87 percent.[5]

Spinoff and expansion plans[edit]

In May 2011 Garuda announced plans for a spin-off of Citilink. The new business plan was for Citilink to become a separate business entity in the first quarter of 2012 with a full brand overhaul for the airline, including a new livery design, new website, a new cabin interior design, new advertising and marketing strategies and new cabin crew uniforms.[6] An integral part of this plan is for Citilink to secure 25 new Airbus A320s and utilising these new and more economical aircraft to expand into a significant regional low cost carrier with the anticipation that by 2015, Citilink will contribute 30 percent of Garuda Indonesia's revenue.[7][8]

Citilink carried 2 million passengers in 2011 and is expected to reach 8.3 million passengers by 2013 with route expansion to the eastern part of Indonesia and regional international routes to Malaysia, Philippines, Thailand, Singapore and Australia.[6]


Citilink Airbus A320-200 parking in Apron at Lombok International Airport
East Timor
Saudi Arabia


Citilink Boeing 737-300 at Ngurah Rai Airport in 2010 3 years prior to retirement
One of Citilink's newest sharklet equipped A320, prior to delivery at Toulouse Airport

The Citilink fleet consists of Airbus A320 aircraft:[11]

On August 9, 2011, Garuda Indonesia finalised an order for 25 A320 aircraft with an option of 25 more, making the airline a new customer for the Airbus single aisle aircraft type.[12] The order consists of 15 Airbus A320 and 10 Airbus A320neo, with 5 units expected to be delivered each year between 2014 and 2018.[13] All A320s are to be operated by Citilink and are proposed to replace the existing 737 fleet.[14] The fleet upgrade program was valued at around $2.13 billion.

By late 2011, Garuda Indonesia was seeking for more used A320s in preparation for the launch of proposed international Citilink services in 2012.[6] In September 2011 the airline announced plans to introduce four more used A320s to enter into service between October 2011 and February 2012. The five A320s are outside of Garuda Indonesia's firm order of 25 A320s announced on June 21, 2011.

In December 2012, Citilink placed an order for 25 ATR 72-600 with options for 25 more.[15] This was Citilink's first direct order to a manufacturer. A direct order for 25 additional A320neo followed in January 2013, bringing up the total order to 35.[16]

Citilink’s first A320 arrived in late June 2011 and was painted and readied in Citilink’s new livery at the Garuda Maintenance Facility (GMF). The aircraft was configured with 180 seats and is a used aircraft. This first A320 entered into service on 16 September 2011, linking Jakarta with Balikpapan, Banjarmasin and Medan.

Citilink continues to operate ex-Garuda narrow-body aircraft consisting of four Boeing 737-300s and four Boeing 737-400s in addition to the recently commissioned used A320; however, the airline has announced these ageing aircraft are soon to be phased out. The new A320 fleet is intended to allow the airline to complement the existing services to eight cities in Indonesia with plans for new destinations.[17][18]

In September 2013, Citilink cancelled the plan of operating ATR 72-600 as its parent company Garuda Indonesia took over the order citing commercial reason.

Citilink fleet[19][20][21]
Aircraft In service Orders Passengers Notes
Airbus A320-200 39 11 180 5 In IAE V2500 engines are to be retired and replaced by new A320 with CFM56 engines by 2015-2016.[citation needed]
13 ordered directly from Airbus.[22] 10 Orders Will Be Converted Into A321.
Airbus A320neo 35 TBA Planned EIS March 2017
Total 37 48

Ticket and passengers service charge[edit]

Since 2 December 2013, Citilink tickets can be bought at Citilink stall in 47 Carrefour stores spread in Greater Jakarta, Bandung, Medan, Palembang, Semarang, Surabaya, Yogyakarta, Denpasar and Makassar.[23]

Initially 1 February 2014, all tickets for departing from airports which are managed by Angkasa Pura I and II include a passengers' service charge (airport tax) for passengers' conveniences.[24]


  1. ^ "Citilink gets AOC, takes aim at Lion Air – The Jakarta Post". 6 July 2012. 
  2. ^ "July 30, 2012 – Citilink officially separates from Garuda today". 
  3. ^ "Directory: World Airlines". Flight International. 2007-04-03. p. 66. 
  4. ^ "EU Lifts IranAir, Indonesia's Lion Air from Safety Blacklist". BeritaSatu. 2016-06-16. Retrieved 2016-06-17. 
  5. ^ Widya Victoria (January 15, 2014). "Citilink Terbangkan 8 Juta Penumpang Sejak 2012". 
  6. ^ a b c Garuda announces new plans for Citilink ahead of spin-off | The Jakarta Post
  7. ^ "25 New Airbus 320s". Retrieved 4 October 2014. 
  8. ^ "2015, Citilink Contribute 30% Garuda Indonesia's Revenue". Retrieved 4 October 2014. 
  9. ^ "Citilink Begins Denpasar – Dili Service from mid-Sep 2015". 24 September 2015. 
  10. ^ a b
  11. ^ "Citilink Fleet (1 Boeing 737–300 missing from list)". Retrieved 4 October 2014. 
  12. ^ "Garuda Indonesia finalises order for 25 A320 Family aircraft – Airbus Press release". 9 August 2011. 
  13. ^ "Garuda Teken Pembelian 25 Pesawat A320 Family". August 4, 2011. 
  14. ^ Garuda Indonesia finalises order for 25 A320 Family aircraft Citilink A320neo – INTERNATIONAL AVIATION NEWS
  15. ^ "Indonesia's Citilink Ordering 25 ATR 72-600s". 2012-12-27. Retrieved 2013-01-27. 
  16. ^ "Citilink orders 25 Airbus A320neo | Airbus Press release". 25 January 2013. Retrieved 2013-01-27. 
  17. ^ "Citilink starts flying Airbus A320 – Breaking Story". 
  18. ^ Garuda A320 order to fuel rapid growth at Citilink | CAPA – Centre for Aviation
  19. ^ Citilink –
  20. ^ " :: Our Fleet". 
  21. ^
  22. ^ "Citilink Datangkan Lagi Pesawat Airbus A320". May 26, 2013. 
  23. ^ "Carrefour to host Citilink ticket stalls". February 10, 2014. 
  24. ^ Widya Victoria (February 3, 2014). "".  External link in |title= (help)

External links[edit]