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Citilink

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Citilink
IATA ICAO Callsign
QG CTV SUPERGREEN
Commenced operations16 July 2001; 22 years ago (2001-07-16)
Hubs
Secondary hubs
Frequent-flyer programSupergreen GarudaMiles
Fleet size59
Destinations51[1]
Parent companyGaruda Indonesia
HeadquartersJakarta, Indonesia
Key peopleDewa Kadek Rai (CEO)[2]
Operating incomeIncrease US$67.08 million (2019)[3]
Net incomeIncrease US$9.96 million (2016)
Websitewww.citilink.co.id

PT Citilink Indonesia,[4] operating as Citilink, is an Indonesian low-cost airline headquartered in Jakarta. Established in July 2001 as a low-cost brand of Garuda Indonesia, it operates services to domestic and regional destinations. Since 30 July 2012, Citilink has officially operated as a separate subsidiary of Garuda Indonesia, operating with its own callsign, airline codes, logo, and uniform.[5] Its main base is Soekarno–Hatta International Airport (serving Jakarta) and Juanda International Airport (serving nearby Surabaya).[6] The company slogan is Better Fly, Citilink.

History[edit]

Garuda Indonesia established Citilink as a low-cost brand in 2001 and operations commenced on 16 July that year with two Fokker F28 Fellowships transferred from the mainline fleet. Initial operations were from Surabaya on the island of Java to destinations not served by Garuda Indonesia's mainline fleet: Yogyakarta (also on Java); Balikpapan on the island of Borneo and Tarakan, North Kalimantan, just off Borneo's coast; and Makassar on the island of Sulawesi.

By the end of 2001, Garuda had transferred five F28s to Citilink. In 2004 Citilink was serving ten destinations and Garuda began to replace the F28s with Boeing 737-300s. In 2008, Garuda temporarily suspended operations of Citilink, relaunching the brand in January 2009 after replacing the remaining Fokker F28s with more modern aircraft. In July 2010 Citilink operations were being conducted by two Boeing 737-300s and a Boeing 737-400.[7]

Spinoff and expansion plans[edit]

In May 2011 Garuda announced plans for a spin-off of Citilink. The new business plan was for Citilink to become a separate business entity in the first quarter of 2012 with a full brand overhaul for the airline, including a new livery design; a new website; a new cabin interior design and cabin crew uniforms; and new advertising and marketing strategies.[8] An integral part of this plan was for Citilink to secure 25 new Airbus A320s and utilising these new and more economical aircraft to expand into a significant regional low-cost carrier with the anticipation that by 2015, Citilink would contribute 30 percent of Garuda Indonesia's revenue.[9][10]

After obtaining an Air Operator's Certificate in August 2012, Citilink had carried 8 million passengers by the end of 2013 and was running at a load factor of 85 percent and an On-Time Arrival rate of 87 percent.[11] In May 2015 the airline's fleet consisted of four Boeing 737-300s, four Boeing 737-500s, and thirty-four Airbus A320s.

In late 2019, Citilink took delivery of two Airbus A330-900s originally ordered by WOW Air which are to be used for flights to Germany, Japan,[12] and Saudi Arabia.[13] In June 2022, both Airbus A330-900s left the Citilink fleet and were transferred to Garuda Indonesia to complement the airline's Hajj operations. Both aircraft has since been transferred back to Citilink.[14][15]

Destinations[edit]

As of June 2024, Citilink mostly serves Indonesian 45 domestic destinations; it serves 6 international destinations: [16][17][18]

Country City Airport Notes Refs
Australia Melbourne|Geelong Avalon Airport Terminated [19]
Perth Perth Airport [citation needed]
Cambodia Phnom Penh Phnom Penh International Airport Terminated [20]
East Timor Dili Presidente Nicolau Lobato International Airport [21]
Indonesia Ambon Pattimura Airport
Atambua Haliwen Airport Terminated [22]
Bajawa Turelelo Soa Airport Terminated [23]
Balikpapan Sultan Aji Muhammad Sulaiman International Airport
Banda Aceh Sultan Iskandar Muda International Airport
Bandar Lampung Radin Inten II Airport [24]
Bandung Husein Sastranegara Airport Terminated
Kertajati International Airport
Banjarmasin Syamsudin Noor Airport
Banyuwangi Banyuwangi Airport
Batam Hang Nadim International Airport Hub [25]
Bau Bau Betoambari Airport Terminated [26]
Bima Sultan Muhammad Salahudin Airport Terminated
Bengkulu Fatmawati Soekarno Airport
Berau Kalimarau Airport
Cepu Ngloram Airport Terminated [27]
Denpasar Ngurah Rai International Airport [28][21]
Ende H. Hasan Aroeboesman Airport Terminated [29]

[30]

Gorontalo Jalaluddin Airport Terminated [31]
Gunungsitoli Binaka Airport
Jakarta Halim Perdanakusuma International Airport Hub [32]
Soekarno–Hatta International Airport Hub [33][25][34][35]
Jambi Sultan Thaha Syaifuddin Airport
Jayapura Sentani International Airport
Kediri Dhoho Airport [36]
Kendari Haluoleo Airport
Ketapang Rahadi Osman Airport Terminated [37]
Kolaka Sangia Nibandera Airport Terminated [38]
Kupang El Tari Airport
Labuan Bajo Komodo International Airport
Larantuka Gewayantana Airport Terminated [39]
Lhokseumawe Malikus Saleh Airport Terminated [40]
Makassar Sultan Hasanuddin International Airport Hub
Manado Sam Ratulangi International Airport [41]
Mataram Lombok International Airport
Malang Abdul Rachman Saleh Airport [32]
Mamuju Tampa Padang Airport Terminated [42]
Maumere Frans Seda Airport Terminated [43]
Medan Kualanamu International Airport Hub [41]
Padang Minangkabau International Airport [41]
Padang Sidempuan Aek Godang Airport Terminated [44]
Palangkaraya Tjilik Riwut Airport
Palembang Sultan Mahmud Badaruddin II Airport
Palopo Palopo Lagaligo Airport Terminated [45]
Palu Mutiara SIS Al-Jufrie Airport
Pangkalan Bun Iskandar Airport [46]
Pangkal Pinang Depati Amir Airport
Pekanbaru Sultan Syarif Kasim II International Airport [47]
Pontianak Supadio Airport [25]
Purbalingga General Sudirman Airport Terminated [48]
Putussibau Pangsuma Airport Terminated [49]
Samarinda Aji Pangeran Tumenggung Pranoto Airport
Sampit H. Asan Airport Terminated [50]
Semarang Jenderal Ahmad Yani Airport
Sibolga Ferdinand Lumban Tobing Airport
Siborong-Borong Sisingamangaraja XII Airport
Sorong Domine Eduard Osok Airport Terminated [51]
Sumenep Trunojoyo Airport Terminated [52]
Solo Adisumarmo Airport [53]
Surabaya Juanda International Airport Hub [25][32][54][55]
Tanjung Pandan H.A.S. Hanandjoeddin Airport
Tanjung Pinang Raja Haji Fisabilillah Airport
Tana Toraja Pongtiku Airport
Tarakan Juwata Airport
Ternate Sultan Babullah Airport Terminated [56]
Timika Mozes Kilangin Airport Terminated [57]
Waingapu Mau Hau Airport Terminated [58]
Yogyakarta Adisutjipto Airport
Yogyakarta International Airport [32][59]
Malaysia Kuala Lumpur Kuala Lumpur International Airport [18][33][28][34][47][54]
Penang Penang International Airport [17][60]
Papua New Guinea Port Moresby Port Moresby International Airport
Saudi Arabia Jeddah King Abdulaziz International Airport
Singapore Singapore Changi Airport

Fleet[edit]

One of Citilink's Airbus A320-200s (PK-GQA) prior to delivery at Toulouse–Blagnac Airport.
One of Citilink's Airbus A320neos (PK-GTC) at Soekarno–Hatta International Airport.

Current fleet[edit]

As of May 2024, Citilink operates the following aircraft:[61]: 114 

Citilink fleet
Aircraft In Service Orders Passengers Notes
Airbus A320-200 39 180 Older leased aircraft to be retired and replaced by Airbus A320neo.
PK-GQI in a retro livery.
PK-GLZ and PK-GLW in a tiket.com livery.
Airbus A320neo 10 25 180 PK-GTF in a special 50th A320 livery.
Replacing older Airbus A320-200s.
Airbus A330-900 2 365 Briefly transferred to Garuda Indonesia in 2022.[62]
ATR 72-600 7 12 70 Transferred from Garuda Indonesia.
Boeing 737-500 1 Cargo
Total 59 37

Fleet development[edit]

On 9 August 2011, Garuda Indonesia finalised an order for 25 Airbus A320 aircraft with options for 25 more, making the airline a new customer for the Airbus single-aisle aircraft type.[63] The order consisted of 15 Airbus A320s and 10 Airbus A320neos, with five aircraft expected to be delivered each year between 2014 and 2018.[64][65] The fleet upgrade program was valued at around $2.13 billion.

By late 2011, Garuda Indonesia was seeking more used A320s in preparation for the launch of proposed international Citilink services in 2012.[8]

In December 2012, Citilink placed an order for 25 ATR 72-600s with options for 25 more.[66] This was Citilink's first direct order to a manufacturer. A direct order for 25 additional A320neos followed in January 2013, bringing up the total order to 35.[67]

Citilink's first A320, a second-hand aircraft, arrived in late June 2011 and entered into service on 16 September 2011, linking Jakarta with Balikpapan, Banjarmasin, and Medan.[68]

Previously operated
Aircraft Total Introduced Retired Replacement Notes
Boeing 737-300 11 2004 2015 Airbus A320 [citation needed]
Boeing 737-400 4 2008 2014 Airbus A320 [citation needed]
Boeing 737-500 3 2015 2018 Airbus A320 Transferred from Garuda Indonesia, 1 aircraft parked.[62]
Fokker 28-3000 2 2001 2006 None [69][70]
Fokker 28-4000 4 2001 2005 None [69][70]

Services[edit]

Cabin[edit]

Citilink aircraft cabins have a standard configuration of 180 seats. In July 2018, Citilink introduced the "Green Zone" programme.[71] Seats on the first five rows and emergency window exit rows are named green seats, while the rest are named regular seats. Passengers wanting to book or request a green seat or a specific regular seat during booking or check-in will be charged a certain fee. Additional benefits include free snacks, drinks, and insurance.[72]

Internet in the air[edit]

On 16 January 2019, Citilink became the first low-cost carrier in the Asia Pacific region to offer Wi-Fi at 35,000 feet above ground for free using GX Aviation Systems. The first flight with the connectivity feature flew flight number QG684 on the Jakarta to Denpasar route.[73]

Accidents and incidents[edit]

Citilink Flight 800 incident[edit]

On 28 December 2016, a video taken by a passenger aboard Citilink Flight 800, a flight from Juanda International Airport in Surabaya to Soekarno–Hatta International Airport in Jakarta went viral after it purportedly showed a drunk pilot making a "bizarre announcement" before takeoff. Several passengers immediately reported the incident to the airline's headquarters. The crew of the flight quickly removed the drunk pilot from the cockpit. Due to the incident, the flight was delayed for an hour.[74]

Citilink immediately took action by sacking the pilot involved in the incident and issuing letters of apology to affected passengers.[75] The Indonesian Transport Ministry apologized publicly to the Indonesian people due to the incident. The ministry later added that the pilot had undergone drug testing, conducted by the Indonesian National Narcotic Agency.[76]

Another video, captured from cameras at the airport security checkpoint, later surfaced and went viral. The footage showed the drunk pilot becoming jittery and nearly losing his balance during the security check.[77] Police investigated the video, resulting in the Indonesian Transport Ministry sending Citilink its very first warning.[78]

In the aftermath of the incident, the CEO of Citilink, Albert Burhan, resigned.[79] The operational director of Citilink, Hadinoto Soedigno, also resigned in response to the incident.[80]

See also[edit]

References[edit]

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  2. ^ "Dewa Kadek Rai Jadi Dirut Baru Citilink – amp.kompas.com". 18 February 2022.
  3. ^ Cirium2020-04-01T04:56:00+01:00. "Citilink swings back to profitability in 2019". Flight Global. Retrieved 2020-12-05.{{cite web}}: CS1 maint: numeric names: authors list (link)
  4. ^ "Anak Perusahaan". garuda-indonesia.com.
  5. ^ "July 30, 2012 – Citilink officially separates from Garuda today". Archived from the original on April 9, 2013.
  6. ^ "Directory: World Airlines". Flight International. 2007-04-03. p. 66.
  7. ^ Burhani, Ruslan, ed. (29 July 2008). "Citilink Terbang Lagi pada September". Antara (in Indonesian). Jakarta. Retrieved 25 March 2023.
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  74. ^ "Pilot Ngelantur di Pesawat, Penerbangan Citilink Sempat Delay". Detik. Retrieved 22 January 2017.
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https://amp.kompas.com/money/read/2022/02/18/134500326/jadi-dirut-baru-citilink-dewa-kadek-rai-lama-berkarier-di-garuda-indonesia

External links[edit]

Media related to Citilink at Wikimedia Commons