This article relies largely or entirely on a single source. (August 2011)
- Making administration accountable and citizen friendly.
- Ensuring transparency and the right to information.
- Taking measures to cleanse and motivate civil service.
- Adopting a stakeholder approach.
- Saving time of both executant and the clientele.
- Easily under stability and quantified works.
All services would have to publish clear targets for levels of service. Dozens did so, from hospitals to prison services, local government offices to fire services. 
NHS patients would have guaranteed time limits for all consultations.
Examples of the charters
The initiative was widely criticized for claiming to improve public services while reducing money available for them, and for introducing private methods of management in the public sector. It was also claimed that the result was a "box-ticking mentality" concentrating on the measurable, rather than on the individual users of services. It was wound down and replaced in 2010 by the Big Society in 2010.
The much-derided and abused [road] Cones Hotline was soon shut down.
The Labour Party wanted to introduce a freedom of information act.
The Liberal Democrats wanted constitutional reform.
- For details about John Major, see the official Number 10 Downing Street Archived October 16, 2011, at the Wayback Machine web site.
- https://univ-paris12.academia.edu/JohnMullen/Papers/882457/John_Majors_Citizens_Charter._Fifteen_years_later Academic paper on the citizen's charter
- "1991: Citizen's charter promises better services". 22 July 1991 – via news.bbc.co.uk.
- Commons, The Committee Office, House of. "House of Commons - Public Administration - Twelfth Report". publications.parliament.uk.
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