Citizens Financial Group
|Traded as||NYSE: CFG
S&P 500 Component
|Headquarters||Providence, Rhode Island, United States|
|Bruce Van Saun, Chairman and CEO|
|Revenue||US$5.256 billion (2016)|
|-US$1.045 billion (2016)|
|Total assets||US$149.52 billion (2016)|
|Total equity||US$19.747 billion (2016)|
Number of employees
- Several banks are commonly known as Citizens Bank.
Citizens Financial Group, Inc. is an American bank headquartered in Providence, Rhode Island, which operates in the states of Connecticut, Delaware, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island and Vermont.
Citizens operates more than 1,200 branches and approximately 3,200 ATMs across 11 states under the Citizens Bank brand.
Citizens ranks 20th on the List of largest banks in the United States.
Citizens was established in 1828 as the High Street Bank in Providence, Rhode Island. In 1871, the Rhode Island legislature gave a second charter to establish the Citizens Savings Bank which eventually acquired its parent group to form Citizens Trust Company. The bank then expanded through Rhode Island, opening a total of 29 branches in that state. It established Citizens Financial Group as a holding company when the bank acquired The Greenville Trust Company in 1954.
In 1985, Citizens changed status from a mutual savings bank to a federal stock savings bank. Expansion into other states began with Massachusetts in 1986.
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In 1988, Royal Bank of Scotland acquired Citizens. Under RBS ownership, Citizens acquired several smaller banks in New England to become the second largest bank in the region. In 1996, in conjunction with the acquisition of First NH Bank, the Bank of Ireland gained a 23.5% stake in Citizens, which RBS then acquired two years later to resume 100% ownership.
Expansion outside New England began in 2001, when RBS purchased the retail banking division of Mellon Financial Corporation in Pennsylvania, New Jersey and Delaware for $2 billion. This made Citizens Bank the second-largest bank in Pennsylvania, and a major bank in both Philadelphia and Pittsburgh.
Charter One Financial
In August 2004, Citizens Financial acquired Cleveland, Ohio-based Charter One Financial, parent company of Charter One Bank, with branches in Illinois, Ohio, Indiana, Michigan, upstate New York, and Vermont for $10.5 billion. Because Citizens Republic Bancorp of Flint, Michigan already operated under the Citizens Bank name in most of Charter One's territory, Citizens Financial elected to keep the Charter One name in Charter One's Midwestern footprint. However, it re-branded the New York and Vermont branches as Citizens Bank. This purchase made Citizens Financial the 12th largest bank in the United States with over $131 billion in assets and 1,530 branches across 13 states.
In early 2005, the Charter One name replaced the Citizens Bank banner on seven branches in Butler County, Pennsylvania. This rebranding resolved a 3½-year-old name dispute with Butler-based Citizens National Bank. By mid-2005, Citizens National and Citizens Financial agreed to a compromise. Citizens National Bank changed its name to NexTier Bank, while the Citizens Financial Group branches reverted to the "Citizens Bank" name.
In July 2006, Citizens Bank eliminated the mortgage department in Michigan and terminated over 100 employees.
On September 1, 2007, the individual banks under Citizens Financial Group, excluding Citizens Bank of Pennsylvania, merged into RBS Citizens, N.A.
Citizens Republic Bancorp, which had a similar name as Citizens Financial, was acquired by FirstMerit Bank in 2013 (which itself would be acquired by Huntington Bancshares in 2016), and subsequently all branches were rebranded as FirstMerit banks. With conflicting names no longer an issue, Citizens Bank announced June 30, 2014, that Charter One banks in Michigan and Ohio would be rebranded as Citizens Bank. The name change officially took place on April 27, 2015, bringing to an end the name Charter One in Cleveland, Ohio; the city in which it was founded.
In May 2008, Citizens Financial Group failed to publicly announce that it was under investigation by the SEC for its involvement in the sub-prime mortgage crisis that devastated the U.S. housing market and bond investors around the world. The SEC only investigated banks it suspected of involvement in the purchase and sale of subprime securities.
In 2008, the company lost $929 million and anticipated writing off $2 billion in bad loans. Royal Bank of Scotland posted the biggest loss in British corporate history and announced cost cutting measures at Citizens.
A Philadelphia developer sued Citizens Bank January 27, 2010, for $8 billion, under a claim that the bank used sham accusations of default to recall loans in an effort to prop up its failing parent companies, Citizens Financial Group and "its ultimate parent, The Royal Bank of Scotland Group."
The Road to IPO
Following the effective nationalization of RBS in 2008, speculation arose as to whether RBS would retain Citizens Bank. In 2012, public pressure in the United Kingdom grew for RBS to focus on its home market and sell foreign assets, including Citizens Bank, in order for UK taxpayers to earn their money back. Substantial interest in Citizens Bank had been rumored from other foreign banks such as Brazil-based Itaú Unibanco and Canada-based Toronto-Dominion Bank, the latter of which already had an existing U.S. branch network that overlapped with the existing Citizen footprint east of the Appalachian Mountains. The Bank of Montreal, with its existing U.S. presence, was also mentioned as a possible buyer. U.S. banks mentioned as potential Citizens buyers included JPMorgan Chase, Wells Fargo, U.S. Bancorp, PNC Financial Services, and Fifth Third Bank.
In February 2013, RBS confirmed at least a partial spinoff of Citizens through an initial public offering within the next two years. Then in October 2013, RBS announced it would sell its Chicago-area branches, which represented 6% of its U.S. deposits; Citizens later agreed to sell those branches to U.S. Bancorp on January 7, 2014. Finally in November 2013, RBS announced that it would divest all of Citizens Financial Group.
The bank began trading on the New York Stock Exchange under the ticker symbol CFG on September 24, 2014, raising $3 billion. By April 2015, RBS Group's shareholding in the bank had dropped to 45.6%. A further sale in July 2015 reduced RBS' stake to 23.4%. RBS sold its remaining stake in the bank in October 2015.
Misappropriation of depositor funds
In August 2015, the CFPB and other federal regulators levied nearly $35 million in penalties against Citizens Bank "for failing to credit to customers’ accounts the full amount of their deposits". The regulators declared that, from 2008 to 2013, "The bank’s actions resulted in consumers being shorted millions of dollars". Joint action by the CFPB, the FDIC, and the Comptroller of the Currency determined that Citizens Bank had engaged in "deceptive practices" by "fail[ing] to give customers their full deposits at times when the size of the deposit didn’t match the number written on deposit slips", despite promising to correct such discrepancies, instead pocketing the difference. The bank was required to reimburse its customers for lost funds as well as pay roughly $20 million in fines to the three agencies. The New York Times said that Citizens Bank's misconduct "is appalling precisely because it is so basic", demonstrating that "regulators like the Consumer Financial Protection Bureau are a necessary defense against a system prone to abuses".
Paul Manafort investigation
On May 12, 2017, the Wall Street Journal reported that the United States Department of Justice requested from Citizens Trump 2016 campaign manager Paul Manafort's transaction records. According to the article, the request is related to the investigation into alleged Russian interference in the 2016 United States elections. Manafort reportedly secured a 2.7 million-dollar loan from Citizens in 2016.
Like several other banks, Citizens has agreements with several supermarket chains to locate bank branches in the stores. The greatest number of these are in Pittsburgh-based Giant Eagle stores, most of which were acquired in the acquisition of Mellon Financial Corporation's retail banking division. Citizens also operates branches inside many Stop & Shop and Shaw's stores in New England. One unique aspect at Citizens branches inside supermarkets is full-service banking from 10 am to 3 pm on Sunday, when banks, including Citizens standalone branches, are traditionally closed. This made Citizens one of the first banks in North America to operate on Sundays. In September 2010, Giant Eagle announced a new agreement with Huntington Bank in which Huntington would open branches in several stores in Ohio and West Virginia and will replace existing branches of other banks when the store's agreements with those banks expire.
On June 25, 2008, Citizens Bank announced would sell 18 branches in upstate New York as it prepared to open 57 branches downstate. Community Bank System Inc. of DeWitt, New York purchased the branches in Ausable Forks, Champlain, Fort Covington, Indian Lake, Lake Placid, Lyons Falls, Long Lake, Malone, Newcomb, North Creek, Plattsburgh, Saranac Lake, Ticonderoga, Tupper Lake and Whitehall. The sale completed on November 7, 2008.
In October 2009, Citizens Bank opened a full-service branch inside a Dunkin' Donuts in Bellingham, Massachusetts. The branch offers teller windows, a full-service automated teller machine (ATM) and Dunkin' Donuts promotions for using the bank's services.
Citizens was one of the first banks in the US to use Radio-frequency identification (RFID) technology on its ATM cards, via MasterCard PayPass. In late 2009, however, Citizens began reissuing its cards under Visa without the RFID technology.
- Citizens Financial Group, Inc. 2016 Form 10-K Annual Report
- Strauss, Lawrence C. (March 21, 2015). "Citizens Financial: Ready to Rise After Spinoff From RBS". Barron's.
- "Timeline: A history of Citizens Bank". The Boston Globe. November 2, 2013.
- Citizens: Our History
- Gotlieb, Andy (December 3, 2001). "Newcomer Citizens Bank promises return to PSFS roots". American City Business Journals.
- Blumenthal, Jeff (April 9, 2014). "Citizens Bank enters second decade as Phillies ball park name sponsor". American City Business Journals.
- "Citizens Bank Completes Acquisition of Commonwealth Bancorp, Inc.; Growth and Momentum Continue" (Press release). PRNewswire. January 17, 2003.
- Higgins, Steve (February 4, 2004). "People's sells credit card division". New Haven Register.
- "RBS buys US credit card business". [The Times]]. February 3, 2004.(subscription required)
- GLATER, JONATHAN D. (May 5, 2004). "Citizens Financial Acquires Charter One". The New York Times.
- "Citizens Financial Group Completes Charter One Acquisition; Transaction Makes Citizens One of the Top U.S. Bank Holding Companies" (Press release). Business Wire. August 31, 2004.
- Olsen, Thomas (7 May 2013). "NexTier, Farmers & Merchants to merge, with $1B combined assets, by 1stQ 2014". Pittsburgh Tribune-Review. Retrieved 2014-08-12.
- "Bank Mergers and Acquisitions". Connecticut Department of Banking. 26 June 2014.
- "Old National Bancorp to Acquire Charter One's Retail Branch Banking Network in Indiana" (Press release). GlobeNewswire. November 25, 2008.
- Corbin, Bryan (November 25, 2008). "ONB acquiring Charter One branches in Central Indiana". Evansville Courier & Press.
- "U.S. Bancorp Acquires Chicago Branch Banking Operations of RBS Citizens Financial Group" (Press release). Business Wire. January 7, 2014.
- "U.S. Bank Closes on Acquisition of Chicago-Area Charter One Bank Franchise" (Press release). Business Wire. June 23, 2014.
- "FirstMerit Completes Acquisition of Citizens Republic Bancorp" (Press release). PRNewswire. April 12, 2013.
- Murray, Teresa Dixon (June 30, 2014). "Charter One is changing name to Citizens Bank next year". The Plain Dealer.
- "Charter One name change to Citizens Bank goes into effect". Crain Communications. April 27, 2015.
- Smith, Mark (12 May 2008). "Royal Bank under investigation over US sub-prime loans". Glasgow: The Herald. Retrieved 2014-08-12.
- Winnett, Robert (20 March 2009). "RBS traders hid toxic debt". The Daily Telegraph. London. Retrieved 2014-08-12.
- Kerber, Ross (February 26, 2009). "Citizens loses $929m as bad loans proliferate". The Boston Globe.
- Hartley, Thomas (February 26, 2009). "Royal Bank: Changes coming at Citizens". American City Business Journals.
- Hurdle, Jon (28 January 2010). "Developer sues RBS unit Citizens Bank for $8 bln". Reuters. Retrieved 2014-08-12.
- Colchester, Max; Enrich, David (21 October 2012). "RBS, U.K. Wrestle Over Fate of Citizens". The Wall Street Journal. Retrieved 2014-08-12.
- Tascarella, Patty (24 October 2012). "Citizens Bank sale would impact Pittsburgh". Pittsburgh Business Times. Retrieved 2014-08-12.
- Wallack, Todd (11 August 2012). "Ailing parent RBS insists Citizens Bank not for sale". The Boston Globe. Retrieved 2014-08-12.
- Sabatini, Patricia (13 October 2013). "30 Years: PNC eats up market share, boosts Downtown building". Pittsburgh Post-Gazette.
- Bray, Chad (7 January 2014). "Citizens Financial to Sell Chicago-Area Branches to U.S. Bancorp". The New York Times.
- "RBS announces plans to accelerate partial IPO for RBS Citizens Financial Group and fully divest Citizens by 2016" (Press release). Citizens Financial Group. 1 November 2013. Retrieved 2014-08-12.
- Dexheimer, Elizabeth; Picke, Leslie (September 24, 2014). "Citizens Financial Climbs After $3 Billion IPO". Bloomberg L.P.
- Bray, Chad (2015-03-26). "R.B.S. Sells $3.2 Billion in Stock of Citizens Financial Group". The New York Times. The New York Times Company. Retrieved 2015-05-11.
- Bray, Chad (July 29, 2015). "R.B.S. Sells $2.2 Billion in Shares of Citizens Financial Group". The New York Times. Retrieved August 5, 2015.
- "RBS profits rise on Citizens sale". BBC News. October 30, 2015. Retrieved October 30, 2015.
- "Here Are The 15 New Companies Joining The Fortune 500". fortune.com. 2016-06-06. Retrieved 2016-06-07.
- Citizens Bank Fined for Failing to Credit Consumers for Full Deposits
- Citizens Bank Enforcement Action: Prepared Remarks of Richard Cordray Director, Consumer Financial Protection Bureau
- Citizens Bank fined at least $34.5 million for pocketing customers’ cash
- Citizens Bank Shortchanged Depositors (editorial, August 17, 2015)
- Rothfeld, Michael; Maremont, Mark; Davis O'Brien, Rebecca (12 May 2017). "Former Trump Adviser Paul Manafort’s Bank Records Sought in Probe". The Wall Street Journal. Retrieved 18 May 2017.
- "Huntington Bank, Giant Eagle ink 15-year deal". Bloomberg BusinessWeek. Associated Press. 29 September 2012. Retrieved 2014-08-12.
- Heath, Dan (25 June 2008). "Community Bank buying Citizens Bank branches". Press-Republican. Plattsburg, New York. Retrieved 2014-08-12.
- Abelson, Jenn (21 October 2009). "Pastries and finance: a match made in Bellingham". The Boston Globe. Retrieved 2014-08-12.
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