Clarence Saunders (grocer)
Clarence Saunders (9 Aug. 1881 – 14 Oct. 1953) was an American grocer who first developed the modern retail sales model of self service. His ideas have had a massive influence on the development of the modern supermarket. Saunders worked for most of his life trying to develop a truly automated store, developing Piggly Wiggly, Keedoozle, and Foodelectric store concepts.
Born in Virginia, to Abram Warwick and Mary Gregory, Saunders mother died when he was five. In 1891, his father moved the family to Montgomery County, Tennessee, where his father worked as a laborer and sharecropper. Saunders had only two years of formal education, instead he became self-educated through reading. At age 11, he worked in the sawmill and limestone kiln during the summer and at Burl Owens' general store in Palmyra, Tennessee, during the holidays. At age 17, Saunders worked the Blossburg, Alabama, coke ovens and steel mill as a night watchman. At age 19, he started working in the wholesale grocery business for John Hurst and Joseph Boillin in Clarksville, Tennessee.:9–12
Saunders married Carolyn Amy Walker on 6 Oct. 1903. In 1904, they moved to Memphis, where Saunders worked for the wholesale grocers Shanks, Phillips & Co, then William Cole Early for a short period, before returning to Shanks, Phillips. In Feb. 1923, he created United Stores, Inc., with 21 retail customers, giving Shanks, Phillips control of wholesale purchasing and advertising. A jointly owned United Store was opened in June 1914. Saunders three children, consisting of Lee, Clarence Jr., and Amy Carolyn, were born in 1903, 1909 and 1912 respectively.:12,15,18,20
On 11 Sept. 1916, Saunders launched the self-service revolution in the United States by opening the first self-service Piggly Wiggly store, at 79 Jefferson Street in Memphis, Tennessee. Saunders had renovated his United Store, removing old countertops, and replacing them with characteristic turnstiles at the entrance and exit, and cabinets arranged along a continuous path, which ended at a cashier stand complete with adding machine and cash register. The 1,125 sq ft store included a front lobby, the continuous-path middle salesroom, and rear stockroom.:23–24,34
The store incorporated shopping baskets, self-service branded products, and checkouts at the front. Removing unnecessary clerks, creating elaborate aisle displays, and rearranging the store to force customers to view all of the merchandise in a continuous path, were just some of the characteristics of the early Piggly Wiggly stores. The store stocked four times the variety of items normally found in an ordinary grocery store, but did not offer fresh meat in the original store. A refrigerator separated two of the aisles, offering butter and cheese. Bins offered fruits and vegetables, while flour and other bulk good were pre-packaged and placed near the end of the shopper's journey through the aisles. The concept of the "Self-Serving Store" patent was filed by Saunders on 21 Oct. 1916, and granted on 9 Oct. 1917 as Patent #1,242,872. Three new patent applications followed, including Patent #1,357,521 for the basic store design. Patent #1,297,405 was filed on 5 Feb. 1918 and granted on 18 March 1919, which covered his means of tagging prices next to the grocery item. He was also granted a patent for his idea of giving shoppers a printed receipt from the adding machine tape.:22–33
In 1921, there were 615 stores in 200 cities and 40 states. By 1923, Piggly Wiggly had grown into 1,267 stores, 667 owned by the company and the rest owned by franchisees. The company employed 250 people in Memphis. Stock in Piggly Wiggly Stores, Inc., paid a dividend of 11%.
Wall Street raid
In the early 1920s Saunders began construction of a pink marble mansion in Memphis. Then, in early 1923, a group of franchised outlets in New York failed. Merrill Lynch and other speculators on Wall Street attempted a bear raid on the price of Piggly Wiggly stock, gambling the price would fall. With a loan of $10 million from a number of Southern bankers, plus a bit of his own money, Saunders counteracted with a corner, buying a large amount of Piggly Wiggly stock in hopes of driving up the price. He flamboyantly declared his intent in newspaper ads. Saunders bought Piggly Wiggly stock until he had orders for 196,000 of the 200,000 outstanding shares. The firm's share price went from a low of $39 in late 1922 to $124 by March 20, 1923. Pressured by the 'bears', the New York Stock Exchange declared a 'corner' existed (see cornering the market), and gave the 'bears' five days rather than 24 hours to deliver the stock Saunders had bought. The additional time meant "a flood of stock poured [in] from distant points and gave the shorts opportunity to deliver."
In the words of John Brooks, "...in mid-August, with the September 1st deadline for repayment of two and a half million dollars on his loan staring him in the face and with nothing like that amount of cash either on hand or in prospect, he resigned as president of Piggly Wiggly Stores, Inc., and turned over his assets-his stock in the company, his Pink Palace, and all the rest of his property-to his creditors."
The Pink Palace mansion eventually became Memphis' first museum in 1930.:86
Sole Owner stores
In 1928, Saunders went on to create the Clarence Saunders, Sole Owner of My Name Stores, Inc. grocery chain. The chain, which was known by the public as Sole Owner stores, initially flourished. However the chain went into bankruptcy in 1930 during the Great Depression.:280–281
The Tigers football team
In the late 1920s, to promote his newest grocery venture, Saunders founded a professional football team. The full name of the team was the Clarence Saunders Sole Owner of My Name Tigers, but it was usually just called The Tigers. The Tigers played professional teams from around the country, including the Chicago Bears and the Green Bay Packers. In 1929, the Tigers beat the Green Bay Packers 20–6. In 1930 the National Football League invited The Tigers to join their organization, but Saunders refused their offer. It is said that Saunders disbanded his football team because he did not like to travel to other cities for away games.:116–117
On 22 Nov. 1935, Saunders chartered the prototype of an automated store. He named it Keedoozle, which some assumed stood for "key does it all", but Saunders stated was just made up, as was Piggly Wiggly.:135
The Keedoozle was an automated store, similar to very large vending machine, or Automat. Merchandise was displayed as single units, each within a glass cabinet with a keyhole beneath. Customers entering the store were given a key that they placed in the keyhole below the goods they wished to buy. The quantity desired was determined by the number of times the key was inserted in the slot. This action, recorded the item on punched tape in the key, and automatically moved the item via conveyor belt to the front of the store. Upon reaching the exit gate at the front of the store, an attendant deciphered the customer's tape and produced the bill. After payment, the customer's groceries were delivered, bagged and wrapped. Pilot stores operated in Memphis and Chicago, but the complex and expensive system could not compete with shopping carts.:281–282
Saunders developed two versions of the Keedoozle. The first was in 1937, which was abandoned when the US entered World War II. Saunders returned to the idea in 1948, opening an improved version. Saunders sold twelve franchises of the revised concept. In 1949 he predicted "In five years there will be a thousand Keedoozles throughout the US, selling $5 billion worth of goods."
Until the time of his death, Saunders was developing plans for another automatic store system called the "Foodelectric". The Foodelectric concept is a clear predecessor to self checkout. Saunders described it as follows:
The store operates so automatically that the customer can collect her groceries herself, wrap them and act as her own cashier. It eliminates the checkout crush, cuts overhead expenses and enables a small staff to handle a tremendous volume... I can handle a $2 million volume with only eight employees.
The central invention was a primitive computer, or "shopping brain" which was loaned to the shopper, who then roamed among the store's glass-enclosed items.
The store, which was to be located two blocks from the first Piggly Wiggly store in downtown Memphis, never opened.
Clarence and Carolyn divorced on 27 Sept. 1928, and Clarence married Patricia Houston Bamberg on 20 Dec. 1928.:113
He died in 1953, and was interred at Memphis Memorial Park Cemetery.
Saunders was one of the first[clarification needed] to use newspaper advertising to campaign for a political candidate, at least in Tennessee. He campaigned for Austin Peay, an acquaintance from his hometown, Clarksville, Tennessee. Peay won in 1922 and gave credit to Saunders' advertising. When Governor Peay ran for a third term in 1926 (Tennessee governors held office for two year terms then) Saunders inexplicably opposed him, using newspaper ads to denounce his former friend. In 1928 Saunders backed Henry Horton for Governor against Hill McAlister. Memphis political leader E. H. Crump backed McAlister. The candidates were completely overshadowed by the newspaper advertising war waged by Saunders and Crump. Their feud was personal and striking, since few in Memphis had dared challenge Crump, one of the legendary city bosses in American politics. After 1928 Saunders' fortunes declined, and he did not write political ads again.
- U.S. Patent 1,242,872 - Self-serving store—C. Saunders
|Wikimedia Commons has media related to Clarence Saunders.|
- Freeman, Mike (2011). Clarence Saunders & the Founding of Piggly Wiggly: The Rise and Fall of a Memphis Maverick. Charleston: The History Press. p. 59,82. ISBN 9781609492854.
- Brooks, John (2014). Business Adventures. New York: Open Road Integrated Media, Inc. pp. 278–279. ISBN 9781497644892.
- Economics of Retailing; Paul Henry Nystrom, 1930,
- The Wall Street Journal, Jun 23, 1923
- Lauderdale, Vance "Ask Vance: Coach Houses", Memphis Magazine, March 1, 2008
- Life magazine, Jan 3, 1949, p36
- Inventors & Inventions, ed. Doris Simonis, p. 1298, ISBN 0-7614-7761-6
- Mehling, H (August 9, 1956). "They're Putting the Glamour in the Groceries". Saturday Evening Post. 229 (6): 32–58. Retrieved 31 August 2011.
- Find A Grave Memorial# 10297875
- Mike Freeman, Clarence Saunders and the Founding of Piggly Wiggly: The Rise & Fall of a Memphis Maverick (2011) excerpt