The Co-operative Energy

From Wikipedia, the free encyclopedia
  (Redirected from Co-operative Energy)
Jump to: navigation, search
The Co-operative Energy
Business of an Industrial and Provident Society, registered under the Companies Acts
Industry Public Utility
Products Gas and electricity supply
Parent The Midcounties Co-operative

The Co-operative Energy is a British energy supply company based in Warwick that began trading in 2010. It is an alternative to the Big Six energy firms and, given that its parent is Midcounties Co-operative, is the only co-operative supplier in the market.

Fuel Mix[edit]

It supplies both natural gas and electricity via 'dual fuel' tariffs. The 2013 fuel mix[1] for the electricity it buys is:-

Fuel Co-operative Energy UK market average
Renewable 54.3% 11.3%
Natural gas 40.4% 27.7%
Nuclear nil% 20.6%
Coal nil% 38.4%
Other 5.3% 2.0%

The CO2 emissions of its 2013 fuel mix was 0.177 kg/kWh compared to the UK market respective average of 0.470 kg/kWh.

Energy sources[edit]

The Co-operative Energy buys electricity from several community owned renewable energy schemes, including the Great Dunkilns Farm wind turbine at St Briavels in Gloucestershire[2] and Westmill Wind Farm Co-operative.[3]

Controversies[edit]

A failed upgrade to its online customer service and billing system in 2015 resulted in a large number of customer service problems, with repeated complaints about login problems, delays switching, poor telephone response times and promised remedial actions not being taken.[4][5][6] As a result, customer satisfaction fell sharply, with 7% rating it poor in December 2014 but this rising to 56% in May 2015.[7] In the first quarter of 2015 it was the fourth most complained about utility company, measured in complaints per thousand customers.[8]

See also[edit]

References[edit]

External links[edit]