The Co-operative Energy
|Business of an Industrial and Provident Society, registered under the Companies Acts|
|Products||Gas and electricity supply|
|Parent||The Midcounties Co-operative|
The Co-operative Energy is a British energy supply company based in Warwick that began trading in 2010. It is an alternative to the Big Six energy firms and, given that its parent is Midcounties Co-operative, is the only co-operative supplier in the market.
|Fuel||Co-operative Energy||UK market average|
The CO2 emissions of its 2013 fuel mix was 0.177 kg/kWh compared to the UK market respective average of 0.470 kg/kWh.
The Co-operative Energy buys electricity from several community owned renewable energy schemes, including the Great Dunkilns Farm wind turbine at St Briavels in Gloucestershire and Westmill Wind Farm Co-operative.
A failed upgrade to its online customer service and billing system in 2015 resulted in a large number of customer service problems, with repeated complaints about login problems, delays switching, poor telephone response times and promised remedial actions not being taken. As a result, customer satisfaction fell sharply, with 7% rating it poor in December 2014 but this rising to 56% in May 2015. In the first quarter of 2015 it was the fourth most complained about utility company, measured in complaints per thousand customers.
- "Co-operative Energy fuel mix". ElectricityInfo.org.
- "Wind turbine at St Briavels farm prepared for switch-on". BBC. 29 September 2012. Retrieved 21 April 2014.
- "Westmill Wind Farm". Retrieved 21 April 2014.