Compass Group

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Compass Group Plc
Public limited company
Traded asLSECPG
FTSE 100 Component
IndustryConglomerate
Founded1941; 77 years ago (1941)
HeadquartersChertsey, Surrey, England, United Kingdom
Area served
Worldwide
Key people
Paul S. Walsh (Chairman)[1]
Dominic Blakemore (CEO)[2]
ServicesFoodservice, facility management, cleaning
Revenue£22.568 billion (2017)[3]
£1.665 billion (2017)[3]
£1.171 billion (2017)[3]
Number of employees
550,000+ (2017) [4]
Websitewww.compass-group.com

Compass Group Plc is a British multinational contract foodservice company headquartered in Chertsey, Surrey.[5] It is the largest contract foodservice company in the world. Compass Group has operations in about 50 countries, employs over 550,000 people and serves around 5.5 billion meals a year. Compass Group is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. It is also a Fortune Global 500 company.[6][7]

History[edit]

Origin[edit]

Compass Group has its origins in a company which was founded by Jack Bateman in 1941 as Factory Canteens Limited and which subsequently became known as Bateman Catering.[8] Bateman Catering and Midland Catering were acquired by conglomerate Grand Metropolitan in 1967 and 1968 respectively[8][9] and a management buy-out from Grand Metropolitan followed in 1987 when the Compass Group was formed.[8][9]

Public listing[edit]

Compass Group was first listed on the London Stock Exchange in 1988.[8] Eurest, one of the company's US subsidiaries, was launched in the United States in 1996 to provide dining services to local, regional and national companies within the business and industry markets, including employee dining centers, on-site catering, vending, executive dining rooms, and other managed services.[10]

Corporate growth[edit]

Compass Group purchased Morrison Management Specialists and then merged with Granada plc as part of a planned strategy to separate the media and catering interests of the latter. The two companies demerged in February 2001 to form Compass plc and Granada Media.[8] It had become the world's biggest catering firm by 2005.[11]

Compass Group then sold its roadside and travel catering businesses for a combined £1.82 billion in April 2006.[8] The transaction included the sale of 43 Moto motorway service areas to Australia's Macquarie Bank for an estimated £600 million.[8] Compass's Select Service Partners (SSP) travel concessions business was sold to companies controlled by private equity firm EQT Partners, for an estimated £1.2 billion.[8]

Compass Group PLC made further acquisitions in 2009, including Kimco in the US[12] and Plural in Germany.[13] The acquisition of Unidine, which has annual revenues of around $220m and margins broadly in line with Compass North America, was completed on 31 December 2017. Unidine is one of the largest, pure-play food service provider in the rapidly growing Healthcare & Seniors market in the United States.

Association with UN and Armed Forces[edit]

Compass Group's subsidiary ESS became a UN-registered food vendor in 2000 and then won contracts to supply UN peace-keepers operating in Sudan, East Timor, Liberia, Burundi, Eritrea, Lebanon, Cyprus and Syria.[11][11] The company bought Morrison Management Specialists in 2000 and in July of that year the company merged with Granada plc as part of a strategy to separate the media and catering interests of the latter. The two companies demerged in February 2001 to form Compass plc and Granada Media.[8]

ESS was contracted by the U.S. Marine Corps, the 82nd Airborne Division, the British Ministry of Defence, the Coalition Provisional Authority, along with the major defense contractors Fluor, RMS, Bechtel, and most notably KBR (a subsidiary of Halliburton) under the U.S. Army troop support contract called LOGCAP III to provide dining and construction services at desert bases and encampments in Kuwait[14] and Iraq[14] from the start of operations in 2003 to 2006.[14]

Reorganization[edit]

In 2011, Morrison Management Specialist was re-organised into three sectors (Morrison Healthcare, Morrison Senior Living, Touchpoint Support Services). Then in 2013 the Czech branch of Eurest was listed as one of the “100 Best Czech Companies” in 2013.[15] The company also acquired Integrated Cleaning Management in 2013.[16]

CEO Richard Cousins' death[edit]

On December 31, 2017, CEO of the company at the time Richard Cousins was killed in a seaplane accident at Cottage Point near the Hawkesbury River north of Sydney, Australia. [17] The aircraft was a six-seat de Havilland Canada DHC-2 Beaver seaplane.[18] Cousins planned to retire in 2018, with the intention that he would be succeeded as CEO by Dominic Blakemore on 1 April; the succession was brought forward to 1 January 2018.[19]

Operations[edit]

  • Compass Group Index is the parent/holding firm [11] and directly owns Compass Group.[20]
  • Compass Group owns the following brands and businesses: Kimco, Lackmann Culinary Services, Plural, All Leisure Hospitality, Bon Appétit Management Company,[21][22][23] Canteen Vending, Best Vendors Management, Chartwells, Crothall, DeltaFM, Eurest, Eurest Support Services (ESS), Grill and Co., Keith Prowse Corporate Hospitality, Levy Restaurants, Facilities Management Catering (FMC), Medirest, Morrison Management Specialists, ICM,[16] DeltaFM,[24] Omega Security Services,[25] All Leisure Hospitality, Rapport,[26] Restaurant Associates,[27] Scolarest and Vision Security Group (VSG).[28][29][30] It also does cleaning, housekeeping, waste management, building operations, maintenance, gardening and outdoor services for schools and educational facilities.[31]
  • Compass Group operates several owned brands including Trattoria Pizza, Mondo Subs, (UK & USA) Grab&Co Food to go and Spice of Life (UK Hospitals) as well as operating Costa Coffee, Subway, Papa John's Pizza, Chick-Fil-A and Starbucks under license. Compass Group also operates several owned service systems including Steamplicity, and Trim Trax.[32]
Eurest's corporate logo.
  • Eurest (or Eurest Services) which operates in 80 countries, providing staff restaurants and supplying vending machines for businesses. Eurest is a $1.3 billion food and vending organization with more than 15,000 associates throughout the U.S., and is a division of NC-based Compass Group North America. In North America the company is known as Eurest Dining Services.[33] It was bought out in the early 2000s. As of 2005 the then 50-year-old firm employed 15,500 people in 1,850 sites, in 80 nations. Eurest was launched in the USA during 1955 and provides dining services to local, regional and national companies within the Business & Industry markets, including employee dining centers, on-site catering, vending, executive dining rooms, and other managed services as of 1996.[10] (Compass Group's U.S. website) [34] Integrated Cleaning Management was launched in the UK that year.[16]
  • Eurest Support Services (ESS) is the subsidiary specializing in harsh-environment/large-scale food service and facilities management. Its primary clients are military forces and other security services, UN conferences and some Blue Beret army rations, major defense contractors, and construction, mining, the UN and oil exploration and production facilities worldwide.[10][33][34][34][35][36]
  • Foodbuy is a foodservice procurement organization which operates in both North America and Europe, created after the acquisition of Acquire Services in 2015.[37] It was awarded a contract by the Department of Health and Social Care in 2018 to buy food on behalf of the NHS. About 10 staff are transferred from NHS Supply Chain.[38]
The Integrated Cleaning Management Ltd company logo.
  • Integrated Cleaning Management is a major UK and Irish retail, leisure, health club industry, hotel and commercial cleaning firm[16] with 10,000 staff and 5,000 contracts as of 2014.[16] It sponsors the U.K.'s Springboard Charity Event.[16]
  • Medirest operates in the UK and provides services in retail and medical places. Medirest Retail Shops and Cafes runs In-shop Cafes.[39] It has several NHS contracts weld by A+ NHS cleaners clean hospitals,[40] Pulse Hospital porters, who are NHS Hospital porters[41][42] and Medirest Health Sector which do other stuff like deposing of surgical waste, catering and cleaning.[43]
  • 14forty is a UK wide facility management firm. [44]

Criticisms of Compass Group[edit]

2005 United Nations misconduct incident[edit]

ESS became a UN-registered food vendor in 2000 and then went on to win contracts to supply UN peacekeepers operating in Sudan, East Timor, Liberia, Burundi, Eritrea, Lebanon, Cyprus and Syria.[11]

In 2005, subsidiary Eurest Support Services won contracts to provide food to UN peacekeepers in Liberia, valued at $237 million.[11][45][46]

The UN suspended Compass in October 2005 after allegations of contract bidding irregularities. It was alleged that ESS may have improperly obtained confidential information concerning a three-year contract to supply food and water to UN peacekeepers in Liberia.[47] ESS's poor performance on a food contract to provide rations to peacekeepers in Burundi was also looked into before it lost the contract.[11] The scandal broke after former HIC official and former procurement officer Alexander Yakovlev was arrested on suspicion of conspiracy, wire fraud, money laundering and related issues.[48][49] The Russian[11] official Alexander Yakovlev, the UN procurement officer, and Vladimir Kuznetsov, head of the UN Committee for Administrative and Budgetary Issues, were arrested and indicted after taking nearly $1 million[11] in bribes from Compass.[45]

In November 2005, Compass sacked the head of its UK division and two other employees as the investigation continued.[47] Compass said staff members had been dismissed but did not officially say how many.[50] The investigation was conducted by law firm Freshfields and accountants Ernst & Young and overseen and ultimately by the chairman of Compass’ audit committee, Steve Lucas.[47][50]

In a separate UN investigation into the oil-for-food program hand found that Yakovlev was guilty of fraudulent conduct. He subsequently pleaded guilty to criminal charges of both wire fraud and money laundering relating to claims he had taken $1m in bribes from companies doing business with the UN.[11]

The rivals firms who made the allegations of bribery were Es-Ko and Switzerland's[11] Supreme Foodservice AG[11] (Supreme was later investigated, fined and blacklisted by the US DoJ for 'price fixing' on US DoD contracts in Afghanistan).[11][45] Officials initiated lawsuits claiming violation of the Racketeer Influenced and Corrupt Organizations (RICO) Act, the Sherman Antitrust Act and New York State's Donnelly Act regulating free trade.[51] Federal investigations were held and the case was referred to the Serious Fraud Office (UK).[52] The lawsuits, in which the two competitors who claimed a total of £600m in damages against Compass, alleged that Compass had tried to rig the awarding of UN contracts worth in excess of $350m (£188m) world for United Nations peace keepers across the world.[11] The long-running dispute centered on allegations that five senior executives at a Compass subsidiary, Eurest Support Services (ESS), bribed a UN official to win the contracts.[11]

After its own £5m,[11] three-month internal investigation, Compass had declared it had discovered "serious irregularities" in its UN business, but that these were limited to "only a few individuals" who were dismissed: Peter R. Harris,[11] Andy Seiwert and Doug Kerr.[45] Mr Harris, who by then was the head of the group's British, Middle East and African division at this point.[11] While Compass refused to make public its investigation,[45] CEO Michael Bailey stepped down in June 2006. The subsidiary Eurest Support Services was soon restructured and reformed along a new business model.[47]

The corruption allegations were also referred to the UK's Serious Fraud Office[47] a criminal investigation by US federal prosecutors[11] and wider investigations into UN procurement by both the Southern District Court of New York, the US Congress and the UN.[50] Compass had agreed by October 2006 to pay to up to £40m to settle 2 lawsuits brought against it for allegedly bribing a UN official to win catering contracts.[11] Compass Group did not admit any legal liability and paid a confidential settlement in the region of £40m.[11]

The chief executive of Compass Group, Richard Cousins, was quoted as saying: "We believe it is in the best interests of the business and shareholders, and good management, to avoid the uncertainties and costs associated with prolonged litigation. My focus is on the future and this settlement is a major step in putting the matter behind us."[11]

Canadian Prisons[edit]

The supplier of food to seven of Ontario's correctional facilities, Eurest Dining Services, informed the Halton Regional Health Department that some samples taken during routine surveillance had tested positive for Listeria monocytogenes on 21 November 2008. Dr. David Williams, Ontario's acting chief medical officer of health later commented on the issue.[10][33][33][34]

New York Schools[edit]

Compass USA settled for $18 million on its overcharging on school meals in 2016.[53][54]

2013 horse meat scandal[edit]

In February 2013, it was discovered that a number of meat products sold in the UK, Ireland and elsewhere contained horse meat without proper declaration or official scrutiny.[55][56] Compass Group discovered through testing that it had unknowingly supplied concealed horse meat in food products to a "small number" of schools in Ireland and Northern Ireland.[57]

April 2015 Exploiting US Senate kitchen staff[edit]

On 22 April 2015 the Compass Group was accused of underpaying their employees in the US Senate's kitchen.[58]

Southern DHB[edit]

In 2016, the Southern DHB (District Health Board) in New Zealand received numerous complaints about the quality of the food being served at Dunedin Hospital,[59] where a 15-year contract was controversially awarded to Compass Group in 2015.[60]

Major competitors[edit]

Compass Group's major competitors include Aramark and Sodexo.

References[edit]

  1. ^ "Paul Walsh named chairman of Compass Group". The Daily Telegraph. 20 June 2013.
  2. ^ "Dominic Blakemore". Compass Group. 1 January 2018.
  3. ^ a b c (PDF) https://www.compass-group.com/content/dam/compass-group/corporate/Investors/Annual-reports/Compass_Annual_Report_2017.pdf.downloadasset.pdf. Missing or empty |title= (help)
  4. ^ (PDF) https://www.compass-group.com/content/dam/compass-group/corporate/Investors/Annual-reports/Compass_Annual_Report_2017.pdf.downloadasset.pdf. Missing or empty |title= (help)
  5. ^ "Compass: Talk to us". Compass-group.com. Archived from the original on 14 February 2016. Retrieved 1 June 2013. "Compass House Guildford Street Chertsey Surrey KT16 9BQ UK"
  6. ^ "Compass Annual Report 2011" (PDF). Compass Group PLC. Retrieved 8 March 2012.
  7. ^ "Premier Brad Wall not waffling on jail food comments". Canadian Broadcasting Company. Retrieved 7 January 2016.
  8. ^ a b c d e f g h i "Compass Group Timeline". Caterer Search. Retrieved 9 March 2014.
  9. ^ a b "Competition Commission Report 1983" (PDF). Archived from the original (PDF) on 21 January 2012. Retrieved 18 April 2011.
  10. ^ a b c d "Compass USA". Retrieved 9 March 2014.
  11. ^ a b c d e f g h i j k l m n o p q r s t u v Add answer (16 October 2006). "Compass settles UN catering lawsuits | Business | guardian.co.uk". Guardian. Retrieved 1 June 2013.
  12. ^ "Compass Group North America Acquires KIMCO Corporation". PR Newswire. 6 January 2009. Retrieved 7 April 2017.
  13. ^ "Compass Group says new business in line with previous year". 5 February 2009. Retrieved 7 April 2017.
  14. ^ a b c Waxman's statement Archived 23 October 2009 at the Wayback Machine.
  15. ^ "Eurest". Eurest.cz. Retrieved 1 June 2013.
  16. ^ a b c d e f "Specialist Provider of Cleaning Services: Retail, Leisure, Hotel & Commercial". Integrated Cleaning Management. Retrieved 1 June 2013.
  17. ^ "Sydney seaplane: Tributes paid to family killed in crash". 1 January 2018. Retrieved 1 January 2018.
  18. ^ Catering giant CEO and family killed in New Year's Eve seaplane crash, ABC News Online, 2018-01-01
  19. ^ "Dominic Blakemore | Compass Group". www.compass-group.com. Retrieved 2018-01-01.
  20. ^ "Compass Group UK Jobs Site". Jobs.compass-group.co.uk. Retrieved 1 June 2013.
  21. ^ "The Willow Glen Resident | America Fresh". Svcn.com. 7 July 1999. Retrieved 22 July 2013.
  22. ^ "Contact Us". Bon Appétit. Retrieved 21 September 2014.
  23. ^ "BAMCO Foundation - Bon Appétit Management Company". Bamco.com. Archived from the original on 22 July 2013. Retrieved 22 July 2013.
  24. ^ "DeltaFM". Compass-group.com.au. Retrieved 19 August 2013.
  25. ^ "Why Partner with Omega". Compass-group.com.au. Retrieved 25 August 2013.
  26. ^ "Rapport - specialist high quality front of house services". Rapport.eu.com. Retrieved 1 June 2013.
  27. ^ "Restaurant Associates | Compass Group | UK". Compass Group. Retrieved 22 July 2013.
  28. ^ "VSG. Security Services in Ireland and the UK". Vsg.co.uk. Retrieved 1 June 2013.
  29. ^ Compass Group brands Archived 21 June 2008 at the Wayback Machine.
  30. ^ Pphibbs (16 February 2011). "Compass Group Australia brands". My.compass-group.com.au. Retrieved 18 April 2011.
  31. ^ "Our services". Compass Group. Retrieved 1 June 2013.
  32. ^ "Trim Trax". Retrieved 9 March 2014.
  33. ^ a b c d "Possible listeria exposure in Ontario jails". CBC News. 23 November 2008. Retrieved 19 January 2012.
  34. ^ a b c d "Eurest USA". Retrieved 9 March 2014.
  35. ^ "Support Services". Retrieved 9 March 2014.
  36. ^ "Business | Compass finds UN 'irregularity'". BBC News. 1 February 2006. Retrieved 1 June 2013.
  37. ^ "Compass to 'revolutionise' foodservice buying with Foodbuy venture". The Grocer. 14 September 2016. Retrieved 4 September 2018.
  38. ^ "New procurement model to make in-house catering "more cost effective"". Health Service Journal. 25 June 2018. Retrieved 5 September 2018.
  39. ^ "Retail". Medirest.co.uk. 20 April 2013. Retrieved 22 July 2013.
  40. ^ "A Plus". Medirest.co.uk. 20 April 2013. Retrieved 22 July 2013.
  41. ^ "MV2". Medirest.co.uk. 20 April 2013. Retrieved 22 July 2013.
  42. ^ "Pulse". Medirest.co.uk. 20 April 2013. Retrieved 22 July 2013.
  43. ^ "Why trusts should think seriously about patient hotels". Health Service Journal. 17 September 2014. Retrieved 21 October 2014.
  44. ^ "About 14forty | One of the UK's largest FM Companies". 14forty.co.uk. Retrieved 12 April 2017.
  45. ^ a b c d e "UN Procurement Scandal: how far did the inside information travel?". Fox News. 10 February 2006. Retrieved 18 April 2011.
  46. ^ "The stolen secret documents" (PDF). Fox News. Retrieved 18 April 2011.
  47. ^ a b c d e "Compass finds UN 'irregularity'". BBC News. 1 February 2006. Retrieved 19 January 2012.
  48. ^ This Is Money (7 February 2006). "Compass faces fresh grilling on UN scandal". This is Money. Retrieved 1 June 2013.
  49. ^ "Compass faces fresh grilling on UN scandal". This is Money. 7 February 2006. Retrieved 19 January 2012.
  50. ^ a b c Seawright, Stephen (1 February 2006). "Compass investigation finds 'serious irregularities'". The Telegraph. Retrieved 19 January 2012.
  51. ^ "Court documents" (PDF). Fox News.
  52. ^ "SFO to investigate Compass allegations". BBC News. 24 November 2005. Retrieved 18 April 2011.
  53. ^ "A.G. Schneiderman Announces $18 Million Settlement With Compass Group USA For Overcharging NYS School Lunch Programs | www.ag.ny.gov". www.ag.ny.gov. Retrieved 2 May 2016.
  54. ^ "D.C. schools food vendor pays $19 million to settle whistleblower lawsuit". Washington Post. Retrieved 2 May 2016.
  55. ^ "Aimez-vous les lasagnes au cheval roumain?". 10 February 2013 lemonde.fr
  56. ^ "Food safety watchdog may report Findus".2013-02-10 thelocal.se
  57. ^ "Horsemeat scandal: Supermarkets 'share anger and outrage'". 15 February 2013. Retrieved 31 January 2015.
  58. ^ "I am a cook in the US Senate, but still need food stamps to feed my children". theguardian.
  59. ^ "Two dozen complaints over 'disgusting' hospital food". RNZ. 7 April 2016.
  60. ^ "Southern DHB will outsource hospital kitchens". RNZ. 7 May 2015.

External links[edit]