Industry self regulation
|Headquarters||Lake Tahoe, Nevada|
|Zac Carman (CEO)|
ConsumerAffairs is a consumer advocacy organization based in the American city of Lake Tahoe, Nevada. The organization, which was founded in 1998 and currently headed by Zac Carman, "watches for trends among complaints [and] offers scam alerts". The website has earned accolades from the Consumer Federation of America. ConsumerAffairs has evaluations on a diverse array of companies and products, such as JC Penney, DirectTV, Sprint, the iPhone, the American Taxpayer Relief Act, as well as national and local banks. In addition, ConsumerAffairs regularly provides tips to activities such as online shopping, as well as evaluates law enforcement strategies, such as the placement of red light cameras. As of April 2012, "Consumer Affairs is a top 2,000 web site in the U.S. Their web site gets 2.5 million visitors each month and they broadcast on 150 radio stations." ConsumerAffairs helps more than 2 million consumers each month research purchases and solve problems by connecting them with businesses and other consumers.
'NOTE: ConsumerAffairs is not a government agency and charges a fee to companies to become accredited. Accredited companies receive tools to better manage their reputation.
- Thompson, Tara Lynn (July 2012). "Tech savvy". Tulsa People. Retrieved 28 August 2014.
“The emergence of a community focus on entrepreneurship and the emergence of a support ecosystem … all work together to facilitate entrepreneurship,” says Zac Carman, CEO of ConsumerAffairs, a consumer and advocacy website founded in 1998.
- Paul Vercammen, Kat Kinsman,Tom Watkins and Moni Basu (25 April 2012). "S. Korea curbs U.S. beef sales after confirmation of mad cow disease". CNN. Retrieved 28 August 2014.
Consumers who wish to exercise extra caution can follow the advice presented by the Web-based consumer advocacy group Consumeraffairs.com, which advises the avoidance of brains, neck bones and beef cheeks, bone marrow and cuts of beef that are sold on the bone. The group also says to choose boneless cuts of meat and ground beef only if it has been ground in the store.
- Spencer, Amy (12 August 2014). "How to make positive changes in your life". CNN. Retrieved 28 August 2014.
Yes, it's now possible to change cell-phone carriers without changing your number, but don't expect radical improvements. Most major American cellular companies offer similar rates and deals, says James Hood, president of ConsumerAffairs.com, which covers consumer fraud. Where they vary is in their coverage in certain areas.
- "Gripe About Companies, Products". CBS News. 22 June 2010. Retrieved 28 August 2014.
ConsumerAffairs.com - Watches for trends among complaints, Lawyers check it out, Offers scam alerts, Lots of complaints about banks on this one.
- Tuttle, Brad (17 September 2010). "Saving by the Numbers". Time. Retrieved 28 August 2014.
Unhappy consumers gather online at sites like complaint.com, complaintsboard.com, consumeraffairs.com, my3cents.com, pissedconsumer.com, and ripoffreport.com. These six — which recently earned accolades from the Consumer Federation of America — have logged thousands of complaints, so they can be useful in helping you determine what type of remediation to request.
- Casserly, Meghan. "How J.C. Penney's Coupon Problem Discounts Women". Forbes. Retrieved 28 August 2014.
Immediately after the campaign began airing, customers began voicing their concern. “I am complaining about the obnoxious television commercial aired announcing your new pricing campaign,” wrote a shopper on consumeraffairs.com.
- Dina Spector, Gus Lubin, Vivian Giang (22 June 2012). "The 15 Most Disliked Companies In America". Business Insider. Retrieved 28 August 2014.
The most common complaints for DirectTV are related to billing issues. On the Consumer Affairs forum, thousands of customers complain about how the company changes contract details without notifying customers and therefore, hiking prices without authorization.
- Versace, Chris (19 August 2014). "Sprint Faces Many Hurdles in Mobile Provider Race". Fox News. Retrieved 28 August 2014.
Just a few days ago, ConsumerAffairs.com listed nearly 2,500 complaints and reviews when it came to Sprint’s service.
- Aune, Sean P. "19 Ways to Complain About the iPhone". Mashable. Retrieved 28 August 2014.
- Singletary, Michelle (12 April 2014). "A tax-debt scheme shut down". The Washington Post. Retrieved 28 August 2014.
On consumeraffairs.com, dozens of people complained about American Tax Relief and the thousands of dollars they paid seeking tax-debt relief.
- Giang, Vivian; Jill Kransy (11 October 2011). "3 Questions To Ask Yourself Before Your Ditch Your Big Bank". Business Insider. Retrieved 28 August 2014.
Smaller banks consistently have higher ratings in overall customer satisfaction than their Wall Street counterparts, and this gap has only widened in recent years, according to a report issued by JD Power and Associates. Investigate customer feedback on sites like Consumer Affairs, or ask a customer when you visit the bank's branch.
- Spring, Tom (21 November 2006). "Net Watchdog: Tips for Safer Online Shopping". PC World. Retrieved 28 August 2014.
- Hood, James R. (7 July 2011). "People like red light cameras after all". MSN. Retrieved 28 August 2014.
This post comes from James R. Hood at partner site ConsumerAffairs.com. Red light cameras are a lot like taxes. Everybody's in favor of them as long as somebody else has to pay, as confirmed by a recent survey conducted by the Insurance Institute for Highway Safety. The survey found that two-thirds of drivers in 14 big cities with longstanding red light camera programs support their use.
- "Tulsa puts economy at top of list - KJRH.com". KJRH-TV. 5 April 2012. Retrieved 28 August 2014.
- Walton, Rod (14 February 2014). "5 Questions: Zac Carman of ConsumerAffairs - Tulsa World: 5 Questions". Tulsa World. Tulsa World. Retrieved 28 August 2014.
And since inception we've collected nearly 1 million complaints, and each month we help more than 2 million consumers research purchases and solve problems by connecting them with businesses and other consumers.