Costa Coffee

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Costa Coffee
Subsidiary
Industry Coffee shop
Founded 1971; 47 years ago (1971)
London, England
Founder Bruno Costa
Sergio Costa
Headquarters Dunstable, Bedfordshire, England
Number of locations
Increase 3,401 (2016)
Area served
Worldwide
Key people
Dominic Paul (CEO)
Products Coffee, tea, sandwiches and iced drinks
Revenue Increase £1.167 billion (2016)[1]
Increase £153 million (2016)[1]
Parent Whitbread PLC
Website costa.co.uk

Costa Coffee is a British multinational coffeehouse company headquartered in Dunstable, Bedfordshire, and a wholly owned subsidiary of Whitbread. It is the second largest coffeehouse chain in the world behind Starbucks and the largest in the UK.[2]

Costa Coffee was founded in London in 1971 by the Costa family as a wholesale operation supplying roasted coffee to caterers and specialist Italian coffee shops. Acquired by Whitbread in 1995, it has since grown to 3,401 stores across 31 countries. The business has 2,121 UK restaurants, over 6,000 Costa Express vending facilities and a further 1,280 outlets overseas (including 395 in China).[1][3]

History[edit]

Italian immigrant brothers Bruno and Sergio Costa founded a coffee roastery in Lambeth, London, in 1971, supplying local caterers. The family had moved to England in the 1960s.[4][5] Costa branched out to selling coffee in 1978, when its first store opened in Vauxhall Bridge Road, London.

In 1985, Sergio bought out Bruno's share of the company. Bruno went on to found a tableware company.[6] By 1995, the chain had 41 stores in UK.[7] In 1995, the business was acquired by Whitbread, UK's largest hotel and coffee shop operator, becoming a wholly owned subsidiary. In 2009, Costa opened its 1,000th store in Cardiff. In December 2009, Costa Coffee agreed to acquire Coffee Heaven for £36 million, adding 79 stores in central and eastern Europe.[8]

Operations[edit]

Locations[edit]

A Costa Coffee branch in Forster Square Retail Park, Bradford
A standard Costa Coffee branch in Cyprus

Costa Coffee operates 2,121 outlets in the United Kingdom as of May 2016. Internationally, it operates 1,280 stores throughout the world in 31 countries.[9] The first Costa store outside the UK opened in Dubai in 1999[10] and, in September 2017, was the first coffee shop worldwide to start delivering coffee via drones to customers sunbathing on Dubai beaches.[11]

Costa Express[edit]

Following Whitbread's £59.5m acquisition of Coffee Nation, a chain of coffee machines, the machines were re-branded as Costa Express.[12] The company plans to expand to target hospitals, universities and transport interchanges.[13]

Coffee production[edit]

Coffee served in a Massimo cup.

Costa Coffee moved its own roastery from Lambeth to Basildon, Essex, in May 2017 with an investment of 38 millions pounds, increasing the roasting capacity from 11,000 to 45,000 tons of coffee beans per year.[14]

Costa Coffee employs Gennaro Pelliccia as a coffee taster, who had his tongue insured for £10m with Lloyd's of London in 2009.[15][16]

Costa Book Awards[edit]

Costa Coffee has been the sponsor of the Costa Book Awards (formerly the Whitbread Book Awards) since 2006.[17]

See also[edit]

References[edit]

  1. ^ a b c "Archived copy" (PDF). Archived from the original (PDF) on 14 August 2016. Retrieved 15 April 2017. 
  2. ^ http://miranda.hemscott.com/ir/wtb/pdf/Annual_Report_and_Accounts.pdf
  3. ^ "Whitbread" (PDF). 
  4. ^ "Costa Coffee founder: My hometown Purley has too many coffee shops". Croydon Advertiser. 16 October 2012. Retrieved 15 February 2015. 
  5. ^ "Costa Experience - The Journey from Bean to Cup - Costa Coffee". Costa Coffee. Retrieved 6 April 2014. 
  6. ^ Adams, Guy (2 May 2013). "The man who founded Costa Coffee - then sold out for a fraction of its value now - insists he's not bitter. So... WHY does Mr Costa refuse to drink his own coffee?". Daily Mail. Retrieved 15 February 2015. 
  7. ^ "Costa - Our History". whitbread.co.uk. Whitbread. Retrieved 15 February 2015. 
  8. ^ Nick Fletcher. "Flat white froths up Costa Coffee's fortunes". the Guardian. 
  9. ^ "Whitbread annual report 2015/16" (PDF). Whitbread. Archived from the original (PDF) on 14 August 2016. 
  10. ^ Emirates, Mall of the. "Costa Coffee in Dubai Mall of the Emirates". 
  11. ^ {{https://www.thenational.ae/lifestyle/food/watch-drone-delivers-costa-coffee-on-kite-beach-in-dubai-1.661444
  12. ^ "Growing Business Success Stories - Costa Express: Scott Martin 10 June 2011". Archived from the original on 10 September 2011. 
  13. ^ Zoe Wood. "Coffee Nation – fast, fresh and £2 a cup". the Guardian. 
  14. ^ http://www.foodprocessing-technology.com/projects/costa-coffee-roastery-basildon-essex
  15. ^ "Costa Coffee: The Perfect Cup". 
  16. ^ "Costa Coffee taster: Ten of the weirdest insurance policies". Telegraph.co.uk. 9 March 2009. 
  17. ^ https://www.theguardian.com/books/2006/nov/28/costabookaward2006.costabookaward

External links[edit]

Media related to Costa Coffee at Wikimedia Commons