The station is situated near the former station site closed in 1962, behind houses on Risca Road and Carlton Terrace. The access to the station is via a one-way system off High Street exiting via Carlton Terrace.
Crosskeys is a two-platform station and there is no car park. The station provides good access to the town and the local college as well as being near local bus links.
The station marks the end of the double-track passing loop between Risca and Crosskeys, upon leaving Crosskeys trains enter the single track which extends to the rail head in Ebbw Vale Town.