Three singles were released from the album internationally: "It's My Life", "Say It Isn't So" and "Thank You For Loving Me", as well as a new, updated rendition of "One Wild Night" released a year later with the live album One Wild Night Live 1985–2001. "It's My Life" became one of the band's most well-known songs, and one of their most successful singles, reaching number one in several countries and becoming the third best selling single of 2000.
After a five-year hiatus, Jon Bon Jovi and Richie Sambora both released solo albums. In 1999, Jon Bon Jovi was planning to release his third solo album but the band started to work on their new album in summer of 1999. The working title of the album was "Sex Sells". Posters of this album are seen advertised in and around New York in the "Real Life" music video which was the bands most recent single leading into "Crush". Another working title was "One Wild Night". The name was dropped but later used for the live compilation album the following year.
After the initial plan to team up hard-rock producers Bob Rock and Bruce Fairbairn fell through because of the latter's death, an audition process was set up, but the band was uninterested by the top producers interviewed. Eventually Bon Jovi asked A&R executive John Kalodner if he knew up-and-coming producers, and he recommended Luke Ebbin. Ebbin was brought to Bon Jovi's home studio in New Jersey, and took a demo with only vocals and acoustic guitar to add programming, string and background vocal arrangements "so I could show him some of my abilities." Upon his return, Ebbin was hired. The choice was a fortuitous one as it allowed Bon Jovi to update their sound with a smattering of loops and impressive arrangements.
Crush debuted at No. 9 on the Billboard 200 and spent 51 weeks on the chart. According to Nielsen SoundScan, it has sold 2,071,000 copies in the U.S only as of 2009. Crush debuted at No. 1 in UK and became the band's fifth consecutive UK No. 1 album. The album also topped the European album chart for seven weeks, spent fifteen weeks in the Top 10, and received double platinum certification by the IFPIEurope. The album was No. 6 on the 2000 Europe Year-End albums chart and No. 7 on the 2000 world wide year end albums chart. The first single, "It's My Life" was the No. 3 best-selling single worldwide in 2000 and topped the European singles chart for 4 weeks.
Crush was mostly well received by critics, it was the first Bon Jovi album ever to be nominated for a Grammy. In a review for Allmusic, Steve Huey expressed the opinion that Crush was a "solidly crafted mainstream rock record that's much better than most might expect."Rolling Stone gave the album 3 stars out of 5 and described "It's My Life" as "a Britney track shot through the heart with Richie Sambora's voice-box guitar."Entertainment Weekly gave it a B and said that "if the Jersey rockers haven't matured much, it hardly matters. Crush — for all its sappy ballads and suburban pop fairy tales — is classic Bon Jovi. And that's not an oxymoron."
""Captain Crash & the Beauty Queen from Mars" (Live)"
At the end of the album, the band can be heard discussing what would happen if James Brown were there, which then follows into 30 seconds of silence before a bonus track, "I Could Make a Living Out of Loving You", can be heard.