Crystal Mall (Connecticut)

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Crystal Mall
Crystal Mall, Waterford, CT.jpg
The entrance for the Crystal Mall
LocationWaterford, Connecticut, United States
Address850 Hartford Turnpike
Opening date1984
DeveloperNew England Development
ManagementSimon Property Group
OwnerSimon Property Group
No. of stores and services114[1]
No. of anchor tenants5
Total retail floor area793,000 sq ft (73,700 m2)[1]
No. of floors2
WebsiteCrystal Mall

Crystal Mall is an enclosed, two-level regional mall in Waterford, Connecticut. It is situated in a central retail area off the Hartford Turnpike (Route 85), across from a smaller, open-air shopping center, Waterford Commons. The mall covers a gross leaseable area of almost 800,000 square feet, making it Connecticut's ninth largest mall, boasting over 130 shops.[2] Its primary trade area includes a trade population of about 300,000 people, mostly serving the nearby towns of Waterford, Stonington, Norwich, Groton and New London.[3]


The Sears anchor store at the mall. This store will be closing at the end of 2018 a part of a plan to close 142 Kmart and Sears locations.

The mall was developed in 1984 by New England Development. When it opened, it was the only regional mall in the area, and many smaller shopping centers faced strong competition. Some, like nearby New London Mall, were eventually forced to change strategies, such as becoming a "lifestyle center".

After about 10 years in operation, Crystal Mall's look was becoming outdated, and management realized it needed to be renewed. In 1997, the mall underwent a renovation to upgrade its interior design. The previous dark color scheme was replaced by a brighter white, the food court was remodeled, and lighting as well as other fixtures were improved. The elegant center chandelier was slated to be removed during the renovations, but the fixture was popular with shoppers, so it was shined and has remained. The mall has still been criticized for its aging exterior look, and for not updating its tenants to keep up with the times.[4][5]

In 2006, one of the mall's longstanding anchors Filene's closed its store, as this was one of a number of New England Malls that had both a Macy's and Filene's. After the May Co Department Store Company was purchased by Federated Department Stores (now renamed Macy's) duplicate stores were closed at many New England malls. The anchor space remained empty for over a year. In late 2007, it was announced that two non-traditional anchors would fill the vacant space: Christmas Tree Shops and Bed Bath & Beyond.[6] Both retailers opened a few months later in early 2008, with Christmas Tree Shops on the first level, and Bed Bath & Beyond on the second level.[7]

On October 15, 2018, it was announced that Sears would be closing as part of a plan to close 142 stores nationwide.[8]


  1. ^ a b "Crystal Mall". Simon Property Group. Retrieved 2011-02-23.
  2. ^ Emil Pocock (February 23, 2009). "Largest Connecticut Shopping Centers". Shopping Center Studies. Eastern Connecticut State University.
  3. ^ "Crystal Mall" (PDF). Simon Property Group. 2010-05-03. Archived from the original (PDF) on 2011-06-28. Retrieved 2011-02-23.
  4. ^ "Crystal Mall; Waterford, Connecticut". The Caldor Rainbow. January 26, 2007.
  5. ^ "SHOPPING MALLS - RETAIL" (PDF). TMP Consulting Engineering, Inc.
  6. ^ Corey Sipe (November 11, 2007). "Crystal Mall in Waterford, Connecticut, to Have Non-Traditional Anchors". Associated Press.
  7. ^ Corey Sipe (February 29, 2008). "Crystal Mall in Waterford, Connecticut". Associated Press.
  8. ^

Coordinates: 41°22′28″N 72°08′38″W / 41.3745°N 72.1440°W / 41.3745; -72.1440