Debenhams' flagship store on Oxford Street
|Public limited company|
|Traded as||LSE: DEB|
1778 (by William Clark)|
1813 (as Clark & Debenham)
|Headquarters||10 Brock Street, London, England, United Kingdom|
Sir Ian Cheshire (Chairman)|
Sergio Bucher (CEO)
|Products||Fashion clothing, shoes, accessories, cosmetics, home and furniture, electricals, gifts, toys|
|Revenue||£2,341.7 million (2016)|
|£131.0 million (2016)|
|£85.9 million (2016)|
Number of employees
Magasin du Nord
Debenhams plc is a British multinational retailer operating under a department store format in the United Kingdom and Ireland with franchise stores in other countries. The company was founded in the eighteenth century as a single store in London and has now grown to 178 locations across the UK, Ireland and Denmark. It sells a range of clothing, household items and furniture and has been known since 1993 for its 'Designers at Debenhams' brand range.
Headquartered in Regent's Place in the London Borough of Camden, Debenhams is listed on the London Stock Exchange. The company owns the Danish department store chain, Magasin du Nord, and has a subsidiary in Ireland.
18th and 19th centuries
The business was formed in 1778 by William Clark, who began trading at 44 Wigmore Street in London as a drapers' store. In 1813, William Debenham became a partner and the corporate name changed to Clark & Debenham. The shop was later renamed Cavendish House and carried drapery, silks, haberdashery, millinery, hosiery, lace and family mourning goods. As the trade grew, the partners determined to expand the business by opening provincial branches in Cheltenham, Gloucestershire, England, and Harrogate, Yorkshire, England.
By 1823, Clark & Debenham had opened a small drapery business at 3 Promenade Rooms, Cheltenham, selling a selection of silks, muslins, shawls, gloves, lace and fancy goods. The new shop flourished. In 1837, Clark retired from the business and Debenham assumed two of his most trusted staff, William Pooley and John Smith, as partners, trading in both London and Cheltenham as Debenham, Pooley & Smith. By 1840, the management of the Cheltenham branch appears to have been given to Clement Freebody, Debenham's brother-in-law. Around 1843, another branch shop was launched in Harrogate.
Extended and refurbished premises opened in Cheltenham in October 1844. Pooley and Smith retired from the business in 1851 when Debenham took his son, William, and Clement Freebody into partnership, trading as Debenham, Son & Freebody. At this time all three shops in London, Cheltenham and Harrogate were trading in similar goods and issued a joint catalogue, called the Fashion Book, that was the basis of an extensive mail-order trade. In 1876 when Freebody retired, a new partnership, Debenham & Hewitt, was formed. George Hewitt appears to have worked at the Cheltenham store as a draper's assistant during the early 1860s but details of his subsequent career are not known. By 1883, George Hewitt was the sole owner of the Cheltenham business, Frank and William Debenham having withdrawn to manage the London store as a separate concern.
The business was incorporated as Debenhams Limited in 1905. The modern Debenhams group grew from the acquisition of department stores in towns and cities throughout the UK, under the leadership of its chairman, Ernest Debenham. The first of these purchases, Marshall & Snelgrove at Oxford Street in London, was acquired through an on sided merger in 1919. Later purchases included Harvey Nichols in London's Knightsbridge in 1920. Most of the acquired stores retained their former identities until a unified corporate image was rolled out. The company was first listed on the London Stock Exchange in 1928, shortly after it had purchased fellow retail group Drapery Trust.
In 1976 the company acquired Browns of Chester. It remains the only UK store to have retained an individual identity. The business diversified during the 1970s buying South East based supermarket group Cater Brothers in 1972, after the death of its chairman Leslie Cater. Using the new purchasing power Debenhams modernised its 40 food halls within its stores, branding them Cater's Food Halls, and opened two new Cater superstores. However the business declined in the intense marketplace and in 1979 the chain was sold to Allied Suppliers who converted the Cater stores into their Presto format.
Debenhams was targeted three times during the 1980s by the Animal Liberation Front in protest at the sale of animal furs in stores. Stores in Romford, Luton, and Harrow were fire-bombed by members, the worst attack being on the Luton store. As a result, the company stopped selling clothes with animal furs. It was alleged by Caroline Lucas MP in a debate in Westminster Hall that Bob Lambert, a then undercover police officer, planted the fire bomb that caused £340,000 worth of damage to the Harrow branch of Debenhams in 1987. It is unclear if anything has come of these allegations as of March 2014.
In 1985 the company was acquired by the Burton Group. Following the closure of the store in Dudley in January 1981 and the Birmingham store in 1983, the company's only store in the West Midlands for the next six years was a town centre store in Walsall. On 4 November 1989, it opened a store at the Merry Hill Shopping Centre in Brierley Hill. Debenhams demerged from the Burton Group in January 1998 and was once again listed as a separate company on the London Stock Exchange. It expanded under the leadership of Belinda Earl who was appointed CEO in 2000.
Debenhams opened its largest British store on 4 September 2003, at the new Bull Ring shopping centre in Birmingham. The new store contains 19,230 sq m and opened 20 years after the company closed its Birmingham city centre store due to declining trade. A private consortium named Baroness Retail Limited acquired the company in November 2003, and it returned to a listing on the London Stock Exchange in 2006. The consortium comprised CVC Capital Partners, Texas Pacific Group, Merrill Lynch Global Private Equity, and management.
The company purchased the brand name and stock of Principles in March 2009 after the business entered administration. Principles operated concessions within 121 Debenhams stores, and was subsequently relaunched by Ben de Lisi as part of the Designers at Debenhams range. In November 2009, Debenhams acquired the Danish department store group Magasin Du Nord for £12.3 million. The company operates six stores in Denmark under the Magasin brand.
In July 2010 Debenhams purchased the 115 Faith concessions trading within its stores, after Faith entered administration. In April 2012 the company announced it would be building 14 new stores, and was in negotiations over a further 25 sites in the UK. Debenhams agreed to become the anchor store at the Riverside shopping centre in Shrewsbury. By September 2012, the company announced that like-for-like sales had risen by 3.3% in the six months up to that date.
Debenhams moved to a new headquarters in 2013, in Brock Street, London. The company moved to a new building, built by British Land in Regent's Place. The company leased 174,500 square feet (16,000 m2) of office space from British Land for 25 years. The company began a refurbishment of its flagship store in Oxford Street in 2013, which involved the installation of 180,000 aluminium tiles on the exterior of the building that appears to ripple with the wind. An existing floor was also converted to become a trading floor. The total cost of the refurbishment was in the region of £40 million, of which Debenhams contributed £25 million. The owner of the building, British Land, also contributed towards the cost. The refurbishment is due to be completed by February 2014.
The company's trading statement for the 17 weeks up to 28 December 2013 was released on 31 December 2013, and revealed a reduction in pre-tax profit from £115 million to £85 million. On 2 January 2014, the company's chief financial officer Simon Herrick resigned, following criticism of his financial decisions. On 13 January 2014 4.6% of Debenhams shares were bought by Sports Direct, the retailer run by Mike Ashley. The stock market purchase of 56.8 million shares (worth around £46m) was made without the prior knowledge of the Debenhams board. Sports Direct stated at the time it intends to be a supportive share holder. The Debenhams board responded by stating they are open-minded with regard to exploring operational opportunities to improve its performance. Sports Direct sold its shares on 16 January 2014, although they took out an option to buy further shares up to a total of 6.6%. In August 2017, it emerged that Ashley had secured 21% of the shares which gave him over 10% of voting rights in the company.
During 2017 Debenhams opened two new stores, one in Stevenage and one in Wolverhampton. The 80,000 sq ft Stevenage store was opened on 24 August 2017 at Roaring Meg Retail and Leisure Park by Celebrity fashion designer Julien MacDonald and local hero Jean Robinson, who had won a competition for the privilege. The store is the first to be designed under the vision of CEO Sergio Bucher, with a new layout and format with the emphasis on encouraging people to stay longer.  The second store to open during 2017 is the new 93,000 sq ft store at Wolverhampton's Mander Centre. The store was opened on 12 October 2017 as part of the centre's £35 million refurbishment, it is also Debenhams' first store in Wolverhampton. It is only the second to feature the new layout previously only seen in the Stevenage store, and only the second to feature the companies new deli-restaurant format Loaf & Bloom, only previously seen at Milton Keynes. 
In February 2018, the company announced a reduction of up to 320 store management roles across the business by the end of March. Sports Direct increased its holding in the company to 29.7% on 2 March, just below the level whereby it would be required to submit a formal takeover approach.
Products and services
In 1993 the company introduced the 'Designers at Debenhams' brand, the creation of then CEO Belinda Earl, Ben de Lisi and Spencer Hawken. The idea put designer names and brands at High Street prices, including Jasper Conran, John Rocha, Betty Jackson Black, Butterfly by Matthew Williamson, H! by Henry Holland, Star by Julien Macdonald, Frost French, Erickson Beamon, Eric Van Peterson, Janet Reger, Pip Hackett, Melissa Odabash, Ted Baker, St George by Duffer, Jeff Banks, and Ben de Lisi. The company also sells goods under a number of brand names that it owns.
In October 2010, Debenhams announced the launch of four new designer names to its fashion range; Jonathan Saunders, Preen, Jonathan Kelsey, and Roksanda Ilincic, who will be working with the retailer on a new concept called Edition.
Stores also contain concessions whereby other retailers may trade. Brands in stores include Oasis, Coast, Phase Eight and Warehouse. In June 2014, the company announced a trial of Sports Direct concessions in its Harrow and Southsea stores, which if successful would be expanded to other stores. This followed the purchase of a stake in Debenhams by Mike Ashley, the owner of Sports Direct, in January 2014. Later that year, Debenhams also launched trials of Costa Coffee and Mothercare concessions within stores.
In October 2016, the company announced it would begin to focus less on clothing and more on food, beauty products and gifts. It also hired the former lighting buying team of collapsed rival BHS to begin introducing new lighting departments in stores. Debenhams followed this in December 2016 with a plan to discontinue its Betty Jackson Black ladies fashion brand, and significantly reduce its Jeff Banks menswear range in favour of expanding the Hammond & Co. brand.
Debenhams provide store card and credit card services, operated by NewDay. Insurance products are also provided under the Debenhams brand by other financial companies. Debenhams also operate bureaux de change in selected stores. The company also operates a loyalty card programme, branded the Debenhams Beauty Club, where customers can collect points with the purchase of health and beauty products.
United Kingdom, Ireland and Denmark
As of 2015, the company owns and operates 178 stores in the United Kingdom, Ireland and Denmark. Stores in Denmark trade under the Magasin du Nord brand. Stores in Ireland are operated by Debenhams Ireland, which is a subsidiary of Debenhams plc; most of these stores were formerly branded Roches Stores. Debenhams occupies the most sites of any of the traditional department store groups in the UK. The majority of the original trading names of the stores, in each of their respective locations, were replaced with the "Debenhams" name during the 1970s. All department stores in the group now trade as "Debenhams" (although the store in Chester is still dual-signed as Debenhams and Browns of Chester). New stores are usually located within wider town and regional shopping centre developments. Stores amalgamated into the group include:
|Adnitt Brothers||Northampton||Bought 1952; Rebranded 1973|
|Allders||Basildon, Chatham, Clapham Junction, Ilford, Portsmouth, Sutton, Woking etc.|
|V H Bennett||Weymouth|
|Bobby & Co.||Bournemouth, Eastbourne, Exeter, Folkestone, Torquay etc.||Bought 1928 as part of Drapery Trust.|
|Bon Marché||Gloucester||Bought 1928 as part of Drapery Trust; Rebranded 1971.|
|Browns of Chester||Bangor, Chester||Bought 1975.|
|Busbys||Bradford||Bought 1958. Rebranded 1973. Closed 1978.|
|W & A Chapman||Taunton|
|Corders||Ipswich||Merged with Footman Pretty when the current store was built.|
|Drages||High Holborn & Birmingham||Bought 1928 as part of Drapery Trust.|
|Elliston & Cavell||Oxford||Bought 1953.|
|Footman Pretty||Ipswich||Merged with Corders once the current store was built.|
|Griffin & Spalding||Nottingham||Bought 1944.|
|John K Hubbard||Worthing|
|Edwin Jones||Southampton, Bournemouth|
|Kennards||Croydon & Staines||Bought 1928 as part of Drapery Trust.|
|Lewis's||Glasgow and Hanley|
|Marshalls Ltd||Bought 1928 as part of Drapery Trust.|
|Marshall & Snelgrove||Oxford Street, London, etc.||Merger 1919.|
|Pauldens||Manchester, Sheffield||Bought 1920.|
|Plummer Roddis||Bournemouth, Brighton, Hastings, Southampton etc.|
|Matthias Robinson||Leeds, Stockton-on-Tees||Bought 1962.|
|E P Rose||Bedford|
|Sheriff & Ward||Winchester|
|Smiths||Nuneaton & Stratford upon Avon|
|Style & Gerrish||Salisbury|
|Swan & Edgar||Piccadilly Circus||Bought 1928 as part of the Drapery Trust.|
|Taylors of Clifton||Clifton, Bristol|
|Woolland Brothers||Knightsbridge||Bought 1949. Closed 1967.|
|Thornton Varley||Kingston-upon-Hull||Bought c. 1953|
The Debenhams brand is used for stores operating under licence in 26 other countries. These are Armenia, Bahrain, Bulgaria, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Hungary, Iceland (closed as of 2017), India, Indonesia (closed as of 2017), Iran, Jordan, Kazakhstan, Kuwait, Latvia, Malaysia, Malta, Pakistan, Philippines, Qatar, Romania, Russia, Saudi Arabia, Turkey, United Arab Emirates, and Vietnam. The company announced in January 2013 that it planned to increase the number of international franchise stores to 150 within 5 years.
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