Digi Telecommunications

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Digi.Com Berhad
Public (Bursa Malaysia)
Industry Telecommunication
Founded 1995, Publicly listed 1997, known as Mutiara Swisscom Bhd. The name of Digi Swisscom Bhd., the holding company of Digi Telecommunications Sdn. Bhd., was changed to Digi.Com Berhad in 2000
Headquarters D'House, Subang Hi-Tech Industrial Park, Shah Alam, Selangor
Key people
Albern Murty (CEO)
Sigve Brekke (Chairman)
Haroon Bhatti (Chief Human Resource Officer)
Karl Erik Brøten (Chief Financial Officer)
Loh Keh Jiat (Chief Marketing Officer)
Eugene Teh (Chief Corporate Affairs Officer)
Kesavan Sivabalan (Chief Network Officer)
Orsolya Sekerka (Chief IT Officer)
Praveen Rajan Nadarajan (Chief Digital Officer)
Products Telecommunication Services
Mobile Services
Cable Television
Revenue Decrease MYR 6.914 billion 2015[1]
MYR 7.019 billion 2014[2]
MYR 6.733 billion 2013[3]
Decrease MYR 1.723 billion 2015<[4]
MYR 2.031 billion 2014[5]>
MYR 1.706 billion 2013[6]
Number of employees
1,500
Subsidiaries DiGi Telecomunications Sdn. Bhd.
Pay By Mobile Sdn. Bhd.
Website www.digi.com.my

Digi Telecommunications Sdn. Bhd., DBA digi, is a mobile service provider in Malaysia. It is owned in majority by Telenor ASA of Norway with 49%. On 24 May 1995 Digi became the first telco in Malaysia to launch and operate a fully digital cellular network.

They were also the first to offer GPRS (2.5G) and later EDGE (2.75G) in Malaysia on 14 May 2004. DiGi primarily uses the 1800 MHz band for GSM with the network code of 502-16.

Digi is listed on the Bursa Malaysia under the Infrastructure category act.

It uses the native dialling prefix identifier of "010", "016", "0143", "0146" and "0149", although with the implementation of Mobile number portability mandated by the Malaysian government this does not apply to subscribers who switched from their old mobile service provider over to Digi. At the moment, switching to DiGi is free.

Coverage, Products, and Services[edit]

DiGi logo until 2015

As of April 2016, DiGi has 2G coverage of 95% on populated areas, 3G at 87%,[7] 4G LTE at 73%. LTE-Advanced (LTE-A) population coverage is currently at 33% nationwide, likely measured at the lowest signal quality at -110dBm.[8]

Digi operates 2G GSM/GPRS/EDGE, 3G WCDMA/HSPA+, 4G LTE network. [9]

Digi Telecommunications Sdn. Bhd. provides a variety of mobile communication services. These services include voice under their prepaid plans & postpaid plans, SMS, data plans and services, international roaming, international calling card and WAP services.[citation needed]

Digi is the second operator in Malaysia to launch VoLTE, initially available to iPhones running iOS 10.1 and above. [10]

Frequencies used on Digi Network in Malaysia
Frequency Frequency Width Protocol Notes
900 MHz () 2*5 MHz
1800 MHz () 2*20 MHz GSM/LTE 2x10MHz for LTE
2100 MHz (1935~1950, 2125~2140) 2*15 MHz UMTS/HSPA
2600 MHz (2560~2570, 2680~2690) 2*10 MHz LTE

[citation needed]

Subscribers[edit]

As of second quarter of 2016, Digi has 12.35 million subscribers (10.39 million prepaid, and 1.95 million postpaid customers). 64.5% are Internet users. About 62% Digi subscribers are smartphone users. There are 6 million prepaid Internet users. The Telco said that it now has 3.3 million 4G LTE users.[citation needed]

Postpaid ARPU is at RM82 (upfrom RM80 in Q1 2016) while prepaid ARPU is at RM34 (down from RM35 in Q1 2016).[11]

Awards and achievements[edit]

In 2014, Digi was ranked 100th on Forbes World’s Most Innovative Companies 2014.[12] Digi was the only Malaysian company, and the only telecommunications operator from Asia to be on the list.

In 2015, Channel News Asia ranked digi as one of the top 3 companies in Malaysia[13] and ranked 40 in Asia Top 100 Sustainability Ranking.[14] digi is lauded for its "preemptive measures to safeguard the privacy of its 11.4 million customers by adopting the ISO 27000 information security management system certification and conducting third party independent assessments to strengthen its privacy systems and processes".[13]

References[edit]

External links[edit]