DigiLocker is a online service provided by Ministry of Electronics and IT (MeitY), Government of India under its Digital India initiative. DigiLocker provides an account in cloud to every Indian citizen to access authentic documents/certificates such as driving license, vehicle registration, academic mark list in digital format from the original issuers of these certificates. It also provides 1GB storage space to each account to upload scanned copies of legacy documents.
Users need to possess an Aadhar card to use DigiLocker. For sign-up, the Aadhar card number and the one-time password sent to the Aadhar-associated mobile number, need to be entered. For later log-ins, the user can set their own password or link the account to Facebook or Google logins.
The beta version of the service was rolled out in February 2015, and launched by the Prime Minister on 1 July 2015. The storage space provided was 100 MB initially, and was later increased to 1 GB. The individual file size for upload cannot exceed 10 MB.
In July 2016, DigiLocker recorded 20.13 lakh users with a repository of 24.13 lakh documents. The number of users saw a large jump of 7.53 lakh in April when the government had urged all municipal bodies to use DigiLocker to make their administration paperless.
From 2017, the facility was extended to allow students of ICSE board to store their class X and XII certificates in DigiLocker and share them with agencies as required. In February 2017, Kotak Mahindra Bank started providing access to documents in DigiLocker from within its net-banking application, allowing users to e-sign them and forward as needed. In May 2017, over 108 hospitals, including the Tata Memorial Hospital were planning to launch the use of DigiLocker for storing cancer patients' medical documents and test reports. According to a UIDAI architect, patients would be provided a number key, which they can share with another hospital to allow them to access their test reports.
As of March 2019, DigiLocker provides access to over 350 crore digital documents from 115 issuers. Over 2 crore users are registered on DigiLocker. 35 requester organisations are accepting documents from DigiLocker.
There is also an associated facility for e-signing documents. The service is intended to minimise the use of physical documents, reduce administrative expenses, provide authenticity of the e-documents, provide secure access to government-issued documents and to make it easy for the residents to receive services.
The three key stakeholders of the DigiLocker platform are citizens, issuers and requesters. Let’s see how these stakeholders interact with the DigiLocker:
Citizens can store or access their documents using the DigiLocker. They can store either an uploaded or issued document on the DigiLocker.
Uploaded document: Citizens may upload scanned copies of their important documents including the driving license, voter’s ID card (EPIC), passport, marks sheets, income tax statements, etc. They can use the DigiLocker to submit a digitally signed copy to a government agency if required by that agency. However, the agency must be registered as a requester with the DigiLocker.
Issued documents: These are e-documents that have been issued on the DigiLocker by a registered issuer who pushes the Uniform Resource Indicator (URI) of the e-documents to the digilockers of citizens, based on their Aadhaar numbers. These are stored in a central repository, and citizens can see and share their respective URI links.
Various government agencies are registered with DigiLocker as issuer and they can issue e-documents to citizens. These agencies include CBSE, Registrar Office, Income Tax Department, and so on. In 2016, CBSE issued the class 12th result, while NEET issued the rank letter, on DigiLocker. Also, all the CBSE results now onwards would be issued on DigiLocker. DigiLocker also provides the facility for issuers to issue legacy data but that would require Aadhaar seeding in the issuers’ legacy databases.
A requester, in the context of DigiLocker, is a government department that offers citizen services (the revenue department, a passport office or a municipality) or an organisation that requires documentation (banks, telcos, etc.). In order to provide a government service, a government agency needs to ascertain an individual’s identity, age or nationality, for which various standard and supporting documents issued by multiple government agencies may be required. In order to provide its services, the requester can request for digital versions of those documents and accept those online through the DigiLocker.
Structure of the digital locker
Each user’s digital locker has the following sections.
- My Certificates: This section has two subsections:
- Digital Documents: This contains the URI's of the documents issued to the user by government departments or other agencies.
- Uploaded Documents: This subsection lists all the documents which are uploaded by the user. Each file to be uploaded should not be more than 10MB in size. Only pdf, jpg, jpeg, png, bmp and gif file types can be uploaded.
- My Profile: This section displays the complete profile of the user as available in the UIDAI database.
- My Issuer: This section displays the issuers' names and the number of documents issued to the user by the issuer.
- My Requester: This section displays the requesters' names and the number of documents requested from the user by the requesters.
- Directories: This section displays the complete list of registered issuers and requesters along with their URLs.
Security measures of DigiLocker
Following are the security measures used in the system
- 256 Bit SSL Encryption
- Mobile Authentication based Sign Up
- ISO 27001 certified Data Centre
- Data Redundancy
- Timed Log Out
- Security Audit
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- Frequently Asked Questions (PDF)
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