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|Traded as||NYSE: DFS
S&P 500 Component
|Founded||1985Sears)(as a subsidiary of|
|Headquarters||Riverwoods, Illinois, U.S.|
(Chairman and CEO)
|Revenue||US$ 8.73 billion (FY 2015)|
|US$ 3.6 billion (FY 2015)|
|US$ 2.2 billion (FY 2015)|
|Total assets||US$ 88.09 billion (2016)|
|Total equity||US$ 8.2 billion (FY 2011)|
Number of employees
|11,650 (FY 2011)|
Discover Financial Services, Inc. is an American financial services company, which issues the Discover Card and operates the Discover and Pulse networks. Discover Card is the third largest credit card brand in the United States, when measured by cards in force, with nearly 50 million cardholders.
The Discover Card was originally introduced by Sears in 1985, and was a unit of Dean Witter, which merged with Morgan Stanley in 1997. In 2007, the unit was spun off as an independent, publicly traded company. Today, Discover is headquartered in the Chicago suburb of Riverwoods, Illinois.
On December 21, 2001, Fourth quarter income at Discover card issuer Discover Financial Services Inc. grew 31% to $193 million, compared with $147 million the year before.
On March 5, 2002, the company announced that the Account Center at Discovercard.com had registered over eight million card members, an increase of 61 percent since January 2001. That September, they announced that, as of September 1, Citibank would accept the Discover(R) Card for cash advances at its approximately 450 Financial Centers and more than 2,000 ATM locations nationwide.
Criticism and Controversy
In August 2016 Discover Financial was sued in the US District Court of Northern Texas case number 3:16-cv-2259 for alleged discrimination, misleading information and lying to customers, violating customer’s rights and unfair assessment and collection of Overdraft Fees and interest. The lawsuit against Discover Financial alleged that Discover Financial lack of customer service for its loans and banking departments in Spanish is discriminatory and in violation of ECOA, due that some customers after getting their loans approval, customers requires to call that specific department for that loan and are confronted with the lack of spanish speaking representatives, stopping customers from accessing that financial product, a very unfair disadvantage. Also is based on alleged evidence that Discover Financial inform its customers after they chose to deactivated their credit account for lost or stolen card, that one deactivation process is completed, customers do not need to worry, Discover have you cover: Once you confirm this request, you will get a new account number. Card (S) for account number ending in XXXX WILL NO LONGER WORK, but actually even when customers accounts are deactivated Discover still processing charges against customer's rights and misleading its customers with false statement incurring in possible extra fees and interest charged to customers.
Discover acquires Diners Club
In April 2008, Discover Financial and Citigroup announced that Discover was purchasing the Diners Club network from Citigroup for $165 million. In May 2008, the Federal Trade Commission approved the transaction. The deal was completed on July 1, 2008. Discover stated that the Diners Club network, which is a major network outside North America, will be merged with the Discover Network, a major network in North America, creating an international network for Discover Network cards and Diners Club cards. Diners Club cards will continue to be issued by Diners Club International licensees. Discover Bank has no plans on issuing Diners Club branded cards itself.
Discover acquires Home Loan Center
On June 6, 2012, Tree.com, Inc. completed the sale of substantially all of the operating assets of its Home Loan Center, Inc. business to a wholly owned subsidiary of Discover Financial. In exchange for the assets sold, Discover paid an aggregate of $45.9 million including payments made prior to the closing which were applied to the closing price. On June 12, 2012, Discover began originating mortgages with its launch of Discover Home Loans, offering prime variable- and fixed-rate conventional and FHA home mortgage loans.
Discover and TARP
Following the 2007-08 financial crisis, Discover received about $1.2 billion in bailout funds under the Troubled Asset Relief Program, also known as TARP. The company announced in 2010 that it had received approval to pay back the funds.
In the United States, Discover, as a card brand, competes primarily with Visa, MasterCard, and American Express. Unlike Visa and MasterCard, Discover directly issues its cards, through its Discover Bank unit. Discover is the fourth largest credit card issuer, when measured by card balances, behind Bank of America, JPMorgan Chase, and Citi, and ahead of Capital One and American Express.
In addition to its card products, Discover also markets savings products, personal loans, student loans, and home mortgage loans. The company also began offering a Discover Debit card product directly to banks in 2006, through its Pulse interbank network, which Discover acquired in 2004.
The United Kingdom arm, Discover Financial, have a pattern of persistent cold-calling and unwanted marketing. The company has cited cold-calling as one of their key-strategies in seeking new custom. The company's failure to respond to reminders from victims about the distress caused by daily unsolicited calls has been described as frustrating and questionable.
- "Discover Financial Services 2011 Annual Report, Form 10-K, Filing Date Jan 26, 2012" (PDF). secdatabase.com. Retrieved June 30, 2012.
- "DISCOVER'S FOURTH QUARTER NET INCOME GROWS 31%".
- "Discover Card Account Center Launches Online Sweepstakes; Click, Pay and Win With SmartCheck on Discovercard.com".
- "Discover Card Now Accepted for Cash Advances At Citibank; Discover Card Is Now Accepted At All U.S. Citibank Financial Centers and ATMs".
- Miller, James P. (2008-07-01). "Discover completes purchase of Diners Club". Chicago Tribune. Retrieved 2008-07-01.
- "Discover Financial buying Citigroup's Student Loan Corp.". Crain's Chicago Business. 2010-09-17. Retrieved 2014-12-19.
- "Press Release - Discover Completes Acquisition of the Student Loan Corporation". 2011-01-11. Retrieved 2014-12-19.
- "Tree.com Completes Sale of Certain Assets of Home Loan Center, Inc. to Discover".
- "Discover Lifts The TARP". Forbes. Retrieved 14 September 2013.
- "Discover Finance". MSE. Retrieved 12 June 2015.
- Discover Financial Services official corporate site
- Discover Card official credit card site
- Discover Bank official banking services site
- Discover Network official merchant, acquirer, and issuer services site
- Discover Student Loans official private student loan site
- Discover Home Loans official home mortgage loan site
- Discover Personal Loans official personal lending site